2022餐饮部副总监.docx
2022餐饮部副总监 餐饮部副总监岗位职责描述JOBTITLE:AssistantFoodandBeverageManager岗位名称：餐饮部副总监JOBBAND:4岗位级别：4级EFFECTIVEDATE:May201*生效日期：201*年5月DIRECTLYREPORTSTO:DirectorofFood&Beverage干脆汇报给：餐饮部总监INDIRECTLYREPORTSTO:Nil间接汇报给：无LOCATION:Shenzhen地点：深圳FUNCTION:UnderthedirectionoftheDirectorofFoodandBeverageordelegate,andwithinthelimitsofestablishedInterContinentalHotelsGroupPoliciesandProcedures,assistsinoverseeinganddirectingallaspectsoftheFoodandBeverageoperation.AssiststheDirectorofFoodandBeverageandExecutiveChefinallresponsibilities,toreplacethemintheirabsenceandtoassistinanyoftheoutletsorbanquetswhennecessary.职能：在洲际酒店集团的政策和程序下，协作和帮助餐饮总监的工作，并帮助管理餐饮部运作方面的工作。在餐饮总监和行政总厨缺席的状况下，全权代理餐饮部去帮助各个餐厅或者宴会。1.KEYRESPONSIBILITIES主要职责JobSummary(RoleSummary)工作概述-（角色概述）EssentialDutiesandResponsibilities基本职责与责任Assistsinmanagingtheday-to-dayoperationoftheFoodandBeveragesectionsandinformstheDirectorofFoodandBeverageordesignate,ofanymajordecisiontakenwhichdidnotrequirehis/heractionandanyotherrelevantinformation岗位职责描述帮助管理餐饮部每天的运作，刚好的汇报给餐饮总监，或者委派、通知相关人员及相关信息。AssumesthedutiesandresponsibilitiesoftheDirectorofFoodandBeverageinhisabsence当餐饮总监不在时，全权代理餐饮部。AssiststhedirectorofFoodandBeverageinthepreparationoftheBusinessPlan帮助餐饮总监打算经营安排。Controlsandanalyzes,onanon-goingbasis,thefollowing:在接着进行的基础上，限制和分析下列各项：Sales销售Costs成本Qualityandpresentationoffoodandbeverageproducts质量和餐饮产品的外观Servicestandard服务标准Conditionandcleanlinessoffacilitiesandequipment器具和设备的运用状况和清洁Qualityofentertainment消遣节目的质量Guestsatisfaction顾客满足度Marketing市场营销AssiststheDirectorofFoodandBeverageindevelopingpopularmenusandbeveragelistofferingguestsvalueformoneyinaccordancewithIHGguidelines.帮助餐饮总监开发流行的菜单和酒水单，让客人感到无有所值。AssiststheDirectorofFoodandBeverageinensuringthatallCompanyandHotelPoliciesandProceduresareadheredto.帮助餐饮总监确保全部公司、酒店的政策和流程是自始至终被坚持贯彻的。AssiststheDirectorofFoodandBeverageandExecutiveChefinmonitoringserviceandFoodandBeveragestandards.ToworkwiththeOutletManagers,BanquetServiceManagerandOutletChefstotakecorrectiveactionwherenecessary.在监督服务和餐饮标准的方面帮助餐饮总监和行政总厨的工作。与餐厅经理、宴会经理和餐厅的总厨紧密合作，订正错误的行为。AssistswithspecialprojectsassignedtohimbytheDirectorofFoodandBeverage.帮助餐饮总监做他制定的特殊项目。AssiststheDirectorofFoodandBeverageinplanningandorganizingsuccessfulFoodandBeverageactivitiesinthehotelandoverseas帮助餐饮总监在酒店内和海外胜利的安排和组织餐饮活动。LiaiseswiththeExecutiveChefconcerningfoodmattersandassistsinadministrativetasks(CulinarysupervisionandProcurementManagement.与行政总厨联系相关的食品事务，并帮助行政的工作。（烹饪方面的监督管理）Assistsinthemanagementofoutletsandbanquetswhennecessary.在餐厅和宴会须要的状况下帮助管理。岗位职责描述Assistsintheidentificationofmarketneedsforbothhotelguestsandthelocalmarket.帮助辨别酒店住客和当地市场的市场需求。Assistsinmonitoringandanalyzingtheactivitiesandtrendsofcompetitiverestaurants,barsandotherhotelbanquetingdepartments.监督和分析竞争者的活动和趋势。AssistsinthetraininganddevelopingF&BManagerssothattheyareabletooperateindependentlywithintheirownprofitcenters培训和开发餐饮部经理以便于他们可以独立的工作。Toassisteachmanagerinplanningandimplementingeffectivetrainingprogramsfortheirrespectiveassociates,inconjunctionwiththeTrainingManagerandDepartmentalTrainers与培训经理和部门讲师一起帮助各个餐厅经理作安排和对他们各自的员工执做有效的培训。AssistseachOutletmanagerinmaximizingproductivityandassociatemoraleandinmaintainingdiscipline帮助各个餐厅经理做大限度的保证生产率，和员工的士气，以及坚持培训。AssistseachOutletManagerandtheBanquetSalesManagerintheplanningandimplementationofeffectivemarketingplanstoensuremaximumrevenuesandprofits.帮助各个餐厅经理和宴会销售经理规划和实施有效的市场销售安排，以确保最高的利润。Conductsdailybriefings,FoodandBeverageMeetingsandothermeetingsasneededtoobtainoptimalresults进行每日的会议，餐饮部会议和其他会议，已达到最佳的效果。Attendsandparticipatestoothermeetingsasrequiredbytheadministrativecalendar出席各种行政会议。AssiststheDirectorofFoodandBeverageinkeepinganup-datedHotelPoliciesandProceduresfileandup-datedfilesonallFoodandBeveragematters帮助餐饮部总监更新酒店政策和流程的归档，更新全部餐饮部文件。OutletinbringingallOutletManagers,ChefsandtheBanquetSalesManageruptodatewithmarketneedsandtrendsandensuringthattheirproductmeetstheserequirements.给全部餐饮部经理、厨师和宴会销售经理最新的市场需求和趋势，确保他们的产品能够迎合这些需求。AssiststheDirectorofFoodandBeverageinsettingFoodandBeveragegoalsanddevelopingstrategies,proceduresandpolicies帮助餐饮总监制定餐饮部的目标并开发策略、流程和政策。AssiststheDirectorofFoodandBeverageindeterminingtheminimumandmaximumstocksofallfood,beverage,materialandequipment帮助餐饮总监做食物、饮料、原料和设备最小和最大存储量的确定。AssiststheDirectorofFoodandBeverageinsettingsstandardsofallfood,BeverageandequipmentpurchasesinaccordancewithIHGguidelines依据洲际集团的标准帮助餐饮总监制定全部食物、饮料和设备的选购的标准。Participatesinthepreparationofthehotel"srevenueplanandmarketingprograms参与酒店收入安排和市场销售项目的打算工作。MonitorslocalcompetitorsandcomparetheiroperationwiththehotelFoodandBeverageoperation关注本地竞争者，与他们的餐饮部作比较。Maintainsknowledgeoftrends,systems,practicesandequipmentinfoodandbeveragethroughtradeliterature,hotelshowandsitevisits岗位职责描述通过贸易的文献、酒店的显示和实地调查，保持餐饮部市场趋势、体系、实践和设备的学问。Performsrelateddutiesandspecialprojectsasassigned执行有关的职务和特殊项目的指派。2.REQUIREDQUALIFICATIONS资格要求RequiredSkills技能要求Fairandfirmmanagementabilitieswithhighinfluencingskills公允和坚决的高技能管理实力。StrongAdministrationskill很强的行政管理实力。IdealLeadershipskills志向的领导实力。StrongknowledgeofFoodandBeverage(Wine,Spirits)食物与酒水的学问（葡萄酒、烈酒）Initiative主动性Creativeandinnovative创建力和革新。Hands-onapproachtoalloperationalaspects熟识全部运行状况的操作。Possesahighpersonalandworkstandard具备高水平的个人和工作标准。ExcellentVerbal&WrittenCommunicationSkills良好的口头及书面的沟通技巧。Self-motivated自我激励CoachingSkills培训技能Advancedcomputerskills高等的电脑技能Abilitytodeviseandconductstafftrainingsessions制定和进行人员培训的实力ExcellentInterpersonalSkills良好的人际关系StrongMarketingKnowledge丰富的市场营销学问。Idealtrainerandpopularfigureamongcolleagues,superiorsandguests.志向的讲师，在同事、上级和客人之间受欢迎。AdvancedFinancialskillsandknowledge高等的财务技能和学问。岗位职责描述Qualifications资格Graduatefromuniversityorhighschooleducation.本科或大专以上学历Practicalexperienceintheindustry.行业内的实践阅历。Experience阅历2yearsexperience,两年工作阅历Workinginasimilarcapacityformultinational.在跨国企业做同等职位。岗位职责描述3.ACCOUNTABILITY权益Numberofemployeessupervised下属员工数量Direct干脆下属8Indirect间接下属200多KeyMetrics主要评估依据Understandsandperformsallelementsofthejob.Easilyappliesknowledgeandabilitiestonewtasks.Workproductisconsistentlyaccurateandreliable能够理解并完成各项工作，能够运用所驾驭的学问完成新的任务.工作成果始终保持精确Meetsestablisheddeadlines&assumespersonalresponsibilityforworkproduct.Continuallystrivestoimproveefficiency.Completesallelementsofjobrequirements.确保工作在规定时限及工作责任内按时完成，确保工作的高效性，可顺当完成工作所需全部要素Followscompanysrulesandpoliciesandisagoodexampleforco-workerstofollow.Displaysprofessionalbehavior.遵循酒店规章制度，能够作为其他同事的典范，时刻呈现酒店人士的专业风范Demonstratesreliabilitybymaintainingconsistentworkattendance.Displaysflexibilityandprovidesadditionalsupportwhenneeded.通过长期的日常工作记录展示良好的工作表现，在须要时敏捷处理各种业务DecisionRights确定权DailyoperationsdecisioninFoodandBeveragerelatedissues与餐饮部相关的日常工作范围4.KEYRELATIONSHIPS主要工作关系KeyInternalRelationships内部主要工作关系GeneralManagers,HotelManagementteam,DepartmentHeads总经理，酒店管理团队，部门领导InterContinentalShenzhenColleagues深圳华侨城洲际大酒店同事KeyExternalRelationships主要外部工作关系AllFoodandBeveragerelatedsuppliers全部餐饮部的供应商。AllhotelsFoodandBeveragedepartmentsinShenzhen深圳市全部酒店的餐饮部Otherhotels其他酒店扩展阅读：洲际酒店-餐饮部副总监手册岗位职责描述JOBTITLE:AssistantFoodandBeverageManager岗位名称：餐饮部副总监JOBBAND:4岗位级别：4级EFFECTIVEDATE:May201*生效日期：201*年5月DIRECTLYREPORTSTO:DirectorofFood&Beverage干脆汇报给：餐饮部总监INDIRECTLYREPORTSTO:Nil间接汇报给：无LOCATION:Shenzhen地点：深圳FUNCTION:UnderthedirectionoftheDirectorofFoodandBeverageordelegate,andwithinthelimitsofestablishedInterContinentalHotelsGroupPoliciesandProcedures,assistsinoverseeinganddirectingallaspectsoftheFoodandBeverageoperation.AssiststheDirectorofFoodandBeverageandExecutiveChefinallresponsibilities,toreplacethemintheirabsenceandtoassistinanyoftheoutletsorbanquetswhennecessary.职能：在洲际酒店集团的政策和程序下，协作和帮助餐饮总监的工作，并帮助管理餐饮部运作方面的工作。在餐饮总监和行政总厨缺席的状况下，全权代理餐饮部去帮助各个餐厅或者宴会。1.KEYRESPONSIBILITIES主要职责JobSummary(RoleSummary)工作概述-（角色概述）EssentialDutiesandResponsibilities基本职责与责任Assistsinmanagingtheday-to-dayoperationoftheFoodandBeveragesectionsandinformstheDirectorofFoodandBeverageordesignate,ofanymajordecisiontakenwhichdidnotrequirehis/heractionandanyotherrelevantinformation岗位职责描述帮助管理餐饮部每天的运作，刚好的汇报给餐饮总监，或者委派、通知相关人员及相关信息。AssumesthedutiesandresponsibilitiesoftheDirectorofFoodandBeverageinhisabsence当餐饮总监不在时，全权代理餐饮部。AssiststhedirectorofFoodandBeverageinthepreparationoftheBusinessPlan帮助餐饮总监打算经营安排。Controlsandanalyzes,onanon-goingbasis,thefollowing:在接着进行的基础上，限制和分析下列各项：Sales销售Costs成本Qualityandpresentationoffoodandbeverageproducts质量和餐饮产品的外观Servicestandard服务标准Conditionandcleanlinessoffacilitiesandequipment器具和设备的运用状况和清洁Qualityofentertainment消遣节目的质量Guestsatisfaction顾客满足度Marketing市场营销AssiststheDirectorofFoodandBeverageindevelopingpopularmenusandbeveragelistofferingguestsvalueformoneyinaccordancewithIHGguidelines.帮助餐饮总监开发流行的菜单和酒水单，让客人感到无有所值。AssiststheDirectorofFoodandBeverageinensuringthatallCompanyandHotelPoliciesandProceduresareadheredto.帮助餐饮总监确保全部公司、酒店的政策和流程是自始至终被坚持贯彻的。AssiststheDirectorofFoodandBeverageandExecutiveChefinmonitoringserviceandFoodandBeveragestandards.ToworkwiththeOutletManagers,BanquetServiceManagerandOutletChefstotakecorrectiveactionwherenecessary.在监督服务和餐饮标准的方面帮助餐饮总监和行政总厨的工作。与餐厅经理、宴会经理和餐厅的总厨紧密合作，订正错误的行为。AssistswithspecialprojectsassignedtohimbytheDirectorofFoodandBeverage.帮助餐饮总监做他制定的特殊项目。AssiststheDirectorofFoodandBeverageinplanningandorganizingsuccessfulFoodandBeverageactivitiesinthehotelandoverseas帮助餐饮总监在酒店内和海外胜利的安排和组织餐饮活动。LiaiseswiththeExecutiveChefconcerningfoodmattersandassistsinadministrativetasks(CulinarysupervisionandProcurementManagement.与行政总厨联系相关的食品事务，并帮助行政的工作。（烹饪方面的监督管理）Assistsinthemanagementofoutletsandbanquetswhennecessary.在餐厅和宴会须要的状况下帮助管理。岗位职责描述Assistsintheidentificationofmarketneedsforbothhotelguestsandthelocalmarket.帮助辨别酒店住客和当地市场的市场需求。Assistsinmonitoringandanalyzingtheactivitiesandtrendsofcompetitiverestaurants,barsandotherhotelbanquetingdepartments.监督和分析竞争者的活动和趋势。AssistsinthetraininganddevelopingF&BManagerssothattheyareabletooperateindependentlywithintheirownprofitcenters培训和开发餐饮部经理以便于他们可以独立的工作。Toassisteachmanagerinplanningandimplementingeffectivetrainingprogramsfortheirrespectiveassociates,inconjunctionwiththeTrainingManagerandDepartmentalTrainers与培训经理和部门讲师一起帮助各个餐厅经理作安排和对他们各自的员工执做有效的培训。AssistseachOutletmanagerinmaximizingproductivityandassociatemoraleandinmaintainingdiscipline帮助各个餐厅经理做大限度的保证生产率，和员工的士气，以及坚持培训。AssistseachOutletManagerandtheBanquetSalesManagerintheplanningandimplementationofeffectivemarketingplanstoensuremaximumrevenuesandprofits.帮助各个餐厅经理和宴会销售经理规划和实施有效的市场销售安排，以确保最高的利润。Conductsdailybriefings,FoodandBeverageMeetingsandothermeetingsasneededtoobtainoptimalresults进行每日的会议，餐饮部会议和其他会议，已达到最佳的效果。Attendsandparticipatestoothermeetingsasrequiredbytheadministrativecalendar出席各种行政会议。AssiststheDirectorofFoodandBeverageinkeepinganup-datedHotelPoliciesandProceduresfileandup-datedfilesonallFoodandBeveragematters帮助餐饮部总监更新酒店政策和流程的归档，更新全部餐饮部文件。OutletinbringingallOutletManagers,ChefsandtheBanquetSalesManageruptodatewithmarketneedsandtrendsandensuringthattheirproductmeetstheserequirements.给全部餐饮部经理、厨师和宴会销售经理最新的市场需求和趋势，确保他们的产品能够迎合这些需求。AssiststheDirectorofFoodandBeverageinsettingFoodandBeveragegoalsanddevelopingstrategies,proceduresandpolicies帮助餐饮总监制定餐饮部的目标并开发策略、流程和政策。AssiststheDirectorofFoodandBeverageindeterminingtheminimumandmaximumstocksofallfood,beverage,materialandequipment帮助餐饮总监做食物、饮料、原料和设备最小和最大存储量的确定。AssiststheDirectorofFoodandBeverageinsettingsstandardsofallfood,BeverageandequipmentpurchasesinaccordancewithIHGguidelines依据洲际集团的标准帮助餐饮总监制定全部食物、饮料和设备的选购的标准。Participatesinthepreparationofthehotel"srevenueplanandmarketingprograms参与酒店收入安排和市场销售项目的打算工作。MonitorslocalcompetitorsandcomparetheiroperationwiththehotelFoodandBeverageoperation关注本地竞争者，与他们的餐饮部作比较。Maintainsknowledgeoftrends,systems,practicesandequipmentinfoodandbeveragethroughtradeliterature,hotelshowandsitevisits岗位职责描述通过贸易的文献、酒店的显示和实地调查，保持餐饮部市场趋势、体系、实践和设备的学问。Performsrelateddutiesandspecialprojectsasassigned执行有关的职务和特殊项目的指派。2.REQUIREDQUALIFICATIONS资格要求RequiredSkills技能要求Fairandfirmmanagementabilitieswithhighinfluencingskills公允和坚决的高技能管理实力。StrongAdministrationskill很强的行政管理实力。IdealLeadershipskills志向的领导实力。StrongknowledgeofFoodandBeverage(Wine,Spirits)食物与酒水的学问（葡萄酒、烈酒）Initiative主动性Creativeandinnovative创建力和革新。Hands-onapproachtoalloperationalaspects熟识全部运行状况的操作。Possesahighpersonalandworkstandard具备高水平的个人和工作标准。ExcellentVerbal&WrittenCommunicationSkills良好的口头及书面的沟通技巧。Self-motivated自我激励CoachingSkills培训技能Advancedcomputerskills高等的电脑技能Abilitytodeviseandconductstafftrainingsessions制定和进行人员培训的实力ExcellentInterpersonalSkills良好的人际关系StrongMarketingKnowledge丰富的市场营销学问。Idealtrainerandpopularfigureamongcolleagues,superiorsandguests.志向的讲师，在同事、上级和客人之间受欢迎。AdvancedFinancialskillsandknowledge高等的财务技能和学问。岗位职责描述Qualifications资格Graduatefromuniversityorhighschooleducation.本科或大专以上学历Practicalexperienceintheindustry.行业内的实践阅历。Experience阅历2yearsexperience,两年工作阅历Workinginasimilarcapacityformultinational.在跨国企业做同等职位。岗位职责描述3.ACCOUNTABILITY权益Numberofemployeessupervised下属员工数量Direct干脆下属8Indirect间接下属200多KeyMetrics主要评估依据Understandsandperformsallelementsofthejob.Easilyappliesknowledgeandabilitiestonewtasks.Workproductisconsistentlyaccurateandreliable能够理解并完成各项工作，能够运用所驾驭的学问完成新的任务.工作成果始终保持精确Meetsestablisheddeadlines&assumespersonalresponsibilityforworkproduct.Continuallystrivestoimproveefficiency.Completesallelementsofjobrequirements.确保工作在规定时限及工作责任内按时完成，确保工作的高效性，可顺当完成工作所需全部要素Followscompanysrulesandpoliciesandisagoodexampleforco-workerstofollow.Displaysprofessionalbehavior.遵循酒店规章制度，能够作为其他同事的典范，时刻呈现酒店人士的专业风范Demonstratesreliabilitybymaintainingconsistentworkattendance.Displaysflexibilityandprovidesadditionalsupportwhenneeded.通过长期的日常工作记录展示良好的工作表现，在须要时敏捷处理各种业务DecisionRights确定权DailyoperationsdecisioninFoodandBeveragerelatedissues与餐饮部相关的日常工作范围4.KEYRELATIONSHIPS主要工作关系KeyInternalRelationships内部主要工作关系GeneralManagers,HotelManagementteam,DepartmentHeads总经理，酒店管理团队，部门领导InterContinentalShenzhenColleagues深圳华侨城洲际大酒店同事KeyExternalRelationships主要外部工作关系AllFoodandBeveragerelatedsuppliers全部餐饮部的供应商。AllhotelsFoodandBeveragedepartmentsinShenzhen深圳市全部酒店的餐饮部Otherhotels其他酒店友情提示：本文中关于餐饮部副总监给出的范例仅供您参考拓展思维运用，餐饮部副总监：该篇文章建议您自主创作。本文来源：网络收集与整理，如有侵权，请联系作者删除，谢谢！第22页 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