服务人员英语礼貌用语30句(共23页).doc

精选优质文档-倾情为你奉上  服务人员英语礼貌用语30句1早晨好。中午好。晚上好。 Good morning/afternoon/evening.    2欢迎您光临我们饭店。    Welcome to our Hotel.     3旅游愉快吗？       Did you have a nice trip?    4我是接待员/服务员。    I am receptionist.  (waiterwaitress)    5需要我帮忙吗?    What can l do for yon?    6请稍等一会儿。    Just a moment, please.    7很高兴为您服务。    I am always at your service    8希望您在这里住得愉快。    I hope you will enjoy your stay with us here.    9对不起，给您添麻烦。    I am very sorry to have caused you so much trouble.    10.如果您需要什么帮助，请及时告诉我。    Just let me know if there is anything. I  can do for you .    11这边请。   This way，please    12. 请走这边。 Would you care to step this way，please?    13不客气。    You are welcome“Not at allIt“s my pleasure    14.为宾客服务是我们的荣幸。    It“s our pleasure to serve our guests    15您先请。请跟我来。     After youFollow me ,please.    16对不起，我马上就过来。    Excuse me，I will be with you in a minute.    17能告诉我您的姓名吗? May l have your name?    18对不起，止您久等了；    Sorry to have kept your waiting.    19您能填一下这张表吗?    Would you please fill in this form?    20您如何付账，是现金还是信用卡?    How are you going to pay，in cash or by credit card?    21对不起，我能进来吗?    Excuse me，may l come in?    22. 一直往前走。向左转、向右转。    Go straight aheadTurn left,turn right.    23您可以坐这部电梯到客房；    You may go to your room by this elevator.    24我马上为您查一下。    Let me have a cheek for you.    25请坐。    Take a seatplease    26我来为您指路。    I“ll show you the way·    27祝您旅途愉快。    Have a good trip    28祝您生意兴隆。    I wish you a good business    29.欢迎您下次再来。 You are welcome to stay with us next time 30希望再次为您服务。 I am looking forward to serving you once again英语服务用语一览   饭庄 restaurant                                   酒吧 bar                                 糖 sugar                                 小吃部、食堂 cafeteria                                 牛肉 beef                                 食堂 dining room                                 牛排 beef steak                                 午餐会 luncheon party                                 小牛肉 veal                                 咖啡馆 cafe                                 牛肚 fripe                                 茶馆 teahouse                                 羊肉 mutton                                 菜单 menu                                 猪肉 pork                                 回民菜馆 moslem                                 猪排 pork chop                                 面包 bread                                 猪肘子 pork shoulder                                 米饭 rice                                 火腿 ham                                 炒饭 fried rice                                 咸肉 bacon                                 馒头 steamed bun; steamed bread                                 香肠 sausage                                 面条 noodles                                 鸡肉 chicken                                 汉堡包 hamburger                                 烤鸭 roast duck                                 三明治、夹肉面包 sandwich                                 鹅 goose                                 奶酪 cheese                                 海味 seafood                                 蛋糕 cake                                 大虾 prawn                                 奶油蛋糕 cream cake                                 鱼 fish                                 布丁 pudding                                 鲤鱼 carp                                 沙丁鱼 sardine                                 旅馆 hotel, inn                                 蛋 egg                                 接待处 reception                                 炒鸡蛋 scrambled egg                                 问讯处 information                                 什锦小吃 assorted appetizers                                 电梯 lift; elevator                                 沙拉 salad                                 衣帽间 cloak room                                 水果沙拉 fruit salad                                 男盥洗室 mens room                                 意大利面条 spaghetti                                女盥洗室 womens room                                 汤 soup                                 一层 first floor                                 清汤 clear soup                                 二层 second floor                                 肉汤 broth                                 十一层 eleventh floor                                 罗宋汤 russian soup                                 洗衣房 laundry 西红柿汤 tomatosoup                                 洗衣袋 laundry bag                                 苹果 apple                                 洗衣液 shampoo                                 梨 pear                                 服务到房间 room service                                 橘子 orange                                 搬运行李工 porter                                 蜜橘 mandarin orange                                 大厅门厅 lobby                                 香蕉 banana                                 购物中心 shopping center                                 西瓜 water melon                                 商店 store                                 桃 peach                                 理发(女) hair-dressing                                 咖啡 coffee                                 理发(男) hair cut                                 葡萄 grape                                 诊疗室 clinic                                 无奶咖啡 black coffee                                 路 road                                 茶 tea                                 街 street                                 加奶咖啡 white coffee                                 大道 avenue                                 红茶 black tea                                 小巷 lane                                 牛奶 milk                                 斑马线 zebra                                 绿茶 green tea                                 人行道 side walk                                 矿泉水 mineral water                                 此路不通 no thorough fare                                 橘子水 orangeade                                 公共汽车 bus                                 果汁 fruit juice                                 公共车站 bus stop                                 电车 tram                                 冰激凌 ice cream                                 电车站 tram stop                                 啤酒 beer                                 出租车 taxicab                                 生啤 draught beer                                 地铁 subway, tube                                 葡萄酒、甜酒 wine                                 火车 rail, railway                                 香槟 champagne                                 火车站 railway station                                 烈酒 liquor,spirits                                 售票处 ticket office, booking                                 胡椒 pepper                                 单(双)程票 single (return) ticket                                 辣椒 chilli                                 候车室 waiting room                                 站台票 platform ticket                                 寄包裹处 parcel service                                 餐车 dining car                                 汇款处 remittance counter                                 邮局 post office                                 打电报处 telegraph counter                                 邮票 stamp                                 邮箱 mail box                                 信件 letter                                 电话 telephone   星级酒店初级英语服务用语 1) Words and expressions for daily use(日常用语) after在之后 assure保证 about关于 afraid害怕 against与相对的 anything任何事 beg乞求 before在之前 behind在后面 begin开始 bitter苦的 bother打扰 book书，预定 ceiling天花板 clock钟 congratulations祝贺 Christmas圣诞 color颜色 complaint投诉 call呼叫，电话dark黑的，暗的 discount折扣 direction方向 downstairs下楼 day天，日子 date日期 delicious美味的 end终点 enjoy喜欢，享受 excuse借口 for为fully满的 greeting问候 good好的 guest客人 give给 get得到，达到 go去half半 how怎样 hotel酒店 happy高兴，快乐的 hope希望 house房子 hot热的 here这里 hour小时 help帮助 have有 it它 interrupt打扰know知道 think想 like喜欢 leave离开 last最后的，最近的 light灯，淡的 long长的 left左边 meet认识 massage按摩 message信息 mind介意，思想 madam女士 may也许 minute分钟 matter事件，麻烦 month月 meal餐number数字 name名字 night夜晚 nice美好的 now现在的 on在之上 order点单 pardon原谅，重复 point点 percent百分比 past过去的 pleasure愉快，荣幸 quarter一刻，季度 regulations规章 report报告 right对的，右边的 room房间 second秒，第二 stay停留 same一样的 season季节 sweet甜的 sour酸的 salty咸的 signature签名 sign信号，签 side边 see看见 service服务 step脚步，台阶 smoke烟，抽烟 sir先生tell告诉 table桌子 this这个 that那个 turn转弯 tour旅行 today今天 tomorrow明天 time时间 too也 taste品尝，品位 terrible糟糕的 take拿，取upstairs上楼 week星期 weekend周末 way路 worry担心 will将 wait等待 welcome欢迎 weather天气 yesterday昨天 year年2) Greetings 问候How do you do!Good morning/afternoon/evening!How are you (doing)?Nice to meet/see you!Welcome to Hongfu Hotel!3) Asking & inquiring 征询用语Would you like to leave a message? 您需要留口信么？I beg your pardon? 您能再说一遍么？What do you think of our service? 您觉得我们的服务怎么样？May I know your name/room number? 能告诉我您的名字/房号么？May I take your order now? 现在可以点菜了么？May I have your signature please?/Please sign here.请签字。4) Arousing attention 提醒用语Mind your step. 请走好。After you. 您先请。Please dont leave anything behind.请带好您的随身物品。Please dont smoke here.这里不允许吸烟。Here you are. 给您。Be aware of the ceiling, sir.小心头顶，先生。5) Expressing good wishes祝福用语Congratulations! 祝贺你！Merry Christmas! 圣诞快乐！Happy new year! 新年快乐！Have a good time!祝您愉快！Have a nice trip!祝您旅途愉快！Enjoy your stay！祝您住宿愉快！6)Service sentences 服务用语Im at your service. 乐意为您效劳。Excuse me.打扰了。May I help you? 我能帮您吗？Its my pleasure.这是我的荣幸。What can I do for you?有什么可以为您效劳？Sorry to interrupt you.对不起，打扰一下。Service hours are:7:00-23:00.我们的营业时间是7:00到23:00。7) Expressing thanks 致谢Thank you. 谢谢你！Thank you very much.非常感谢！Thank you for telling us. 谢谢您告诉我们！Thank you for waiting. 谢谢您的等待！Answer回答：You are welcome. My pleasure.8) Apologizing致歉I beg your pardon, sir. （请客人重复时）Excuse me for interrupting. (不得以打扰客人时).Sorry to have bothered you (打扰客人后).I'm sorry, A guest is waiting for me (中止谈话时用).Im sorry, The house is fully booked.（客满时用）Answer回答：That's all right. It doesn't matter.9) Farewell 告别Good bye!See you!Good night! 晚安！Hope to see you again! 欢迎下次光临！10) Directions 有关方向的表达How can I get to the ?去XXX怎么走？Go upstairs/downstairs.上/下楼。Its on the second (third) floor.在二楼。This way, please. 请这边走。Turn left /right. 左/右转。It will be on your right hand side. 在您的右手边。11) About complaints 处理投诉用语Dont worry. 不要担心。I apologize for this. 我为此事道歉。Im afraid its against the hotels regulations. 对不起，这不符合酒店的规定。I'll report it to our manager. 我会把此事报告给经理。I assure you it wont happen again. 我保证此事决不会再次发生。Well give you a 10%(ten percent ) discount. 我们会给您打九折。Ill look into the matter. 我会调查一下。It wont be too long, sir. 时间不会太长的，先生。二) 迎宾(1) Good morning/afternoon/evening.Welcome to our restaurant.早上(中午、晚上)好，欢迎光临。(2) May I help you, sir/madam?我能为您做什么，先生/女士？(3) Do you have a reservation, sir/madam?请问您有预订吗，先生/女士？(三) 点菜(1) Are you ready to order now?请问可以为您点菜了吗？(2) May I take your order now？请问可以为您点菜了吗？(3) What would you like to start?请问先给您上些什么？(四) 征询意见(1) Is everything to your satisfaction?请问您对一切还满意吗？(2) Is everything all right with your meal?请问您对用餐还满意吗？(3) Would you care for another drink?请问您还需要一杯饮料吗？(五) 致歉(1) Im terribly sorry for such a mistake.我为这样的鲁莽向您道歉。(2) Im terribly sorry, sir/madam. I must apologize.实在对不起，先生/女士，我很抱歉。(3) Is there anything else I can do?我还能为您做些什么？(六) 结账(1) Would you like to have the bill now?请问您是现在结账吗？(2) Would you like to pay cash or by credit card?请问您是付现金还是用信用卡？(七) 送客(1) Thank you, sir/madam. We hope to see you again.感谢光临，先生/女士，希望再次为您服务。(2) Glad you enjoyed your meal. Good bye.很高兴您用餐愉快，再见。（六）餐饮部职位词汇酒店餐饮服务常用英语(上)1) What time would you like your table? 您什么时间需要这张餐桌呢？2) A table for two? 你们是两个人吗？3) For how many? 几个人？4) Whos the reservation for? 您为谁预订？5) You can sit where you like. 您可以随便坐。6) Is this table suitable? 这张桌子合适吗？7) The waitress will be here in a few minutes. 服务员马上就来。8) Im sorry, there arent any tables left now. 对不起，没有空桌子了。9) Im sorry,the restaurant is full now. 对不起，现在餐厅已坐满。10) We can seat you in twenty minutes. 二十他钟后才能安排您入座。11) Have you been served? 有人为您服务了吗？12) Do you have a reservation, sir? 先生，您预订了吗？13) Would you come with me, please? 请跟我来，好吗？14) Could you please come with me,please? 请随我来，好吗？15) Please step this way. 这边请。16) Would you like to sit near the window? 您喜欢靠窗坐吗？17) Where would you like to sit? 您希望坐在哪儿呢？18) Ill be with you in a minute. 我马上就来。19) Would you mind sitting here in the corner? 靠角坐您不介意吧？20) We are open from 6 in the morning to 11 in the evening. 我们的营业时间是从早上6：00到晚上11：00。21) We serve 24 hours. 我们24小时营业。22) We are open round the clock. 我们昼夜营业。23) Service hours are:7:00 a.m. to 9:00 a.m. for breakfast; 11:30 a.m. to 1:30 p.m. for lunch ; 6:30 p.m.to8:30p.m. for dinner.餐厅供应时间是：早饭：7：00到9：00；午饭：11：30到下午1：30；晚饭：6：30到8：30酒店餐饮服务常用英语(中)1) May I have your name, please? 请问您的姓名。2) Can you give me your name,please? 我可以问您的姓名吗？3) Heres the menu. 这是菜单。4) Ill bring you the menu,sir. 先生，我给您拿菜单。5) Here are the menu and wine list. 这是菜单和酒单。6) Are you ready to order? 您现在点菜吗？7) Would you like to order now? 您现在点菜吗？8) May I take your order now? 您现在可以点菜了吗？9) What have you decided on? 您决定吃什么了吗？10) Would you like Chinese food or Western food? 您要吃中餐还是西餐？11) What would you like? 您想吃点什么？12) What would you like to start with? 您先来点什么？13) What would you like to follow? 您下一道菜点什么呢？14) Would you like something to drink? 您想喝点什么吗？15) What would you like for a drink? 您想喝什么？16) Would you like to order aperitif? 想要点开胃酒吗？17) Would you like an aperitif before lunch? 饭前您想吃点开胃的东西吗？18) What kind of drink would you like ? 您要点什么饮料。19) What kind of juice do you want? 您要茶还是咖啡？20) Will you have tea or coffee? 你要喝茶还是咖啡？21) Do you like your coffee,black or white? 您喜欢清咖啡还是牛奶咖啡？22) Would you like green tea or black tea? 您喜欢绿茶还是红茶？23) Would you like to try MaoTaithe best Chinese spirits? 您想尝尝中国最好的酒茅台酒吗？24) Would you prefer Shanghai cocktail? 您喜欢上海鸡尾酒吗？25) Why dont you try a glass of dry white wine? 干吗不尝一杯干白葡萄酒吗？26) What kind of Chinese food do you want? 您想吃哪种中国食物？27) What kind of vegetables would you like? 您想吃什么蔬菜。28) We have steak,roast chicken and vegetables today. 我们今天供应牛排，烤鸡和蔬菜。29) Todays special is roast leg of lamb. 今天的特别菜是烤羊腿。30) Everything is a la carte. 这里只能点菜。31) Would you like to dine a la carte or table dhote? 您是吃点菜还是公司菜。32) We have a buffet. You can have all you want for $ 10. 我们有自助餐，您交十元钱可以随便吃。33) How would you like your eggs? 您喜欢几成熟的鸡蛋？34) How would you like your streak, well done,medium or rare?您喜欢几成熟的牛排，是熟透的，还是适中的，还是半生的？35) How about trying some lobster? 您是不是尝一尝大虾？36) I suggest you have a taste of Sichuan dishes. 我建议您尝尝四川菜。37) Id recommend this dish to you. 我愿意向您推荐一个菜。38) Im sure youll enjoy it. 我肯定您会喜欢它。39) Its delicious and worth a try. 它鲜美可口，值得一尝。40) Im sorry,there are no chops left. 对不起，没有排骨了。41) We havent any more lobster today. 今天的大虾已