酒店英语—英语培训资料(共4页).docx
精选优质文档-倾情为你奉上酒店英语FD接待英语培训资料A：Check in with already booked guestR:Good afternoon , sir . Welcome to JUVA JIAXI Hotel . May I help you ? 早上好，先生。欢迎光临巨华嘉禧酒店，请问有什么可以帮您G: Yes. I booked a room one week ago .是的，我一周前预定了一间房R:May I have your name please , sir ?先生，请问您怎么称呼G:John Smith.乔.史密斯R:Just a moment , sir . While I have found your resvation .Mr. Smith. A business king bed room for 2days. The room rate is 486RMB per night .Is that right ?先生，请稍等，我已在系统中找到您的预定，您预订了一间商务大床房，预计住2晚，房价是486RMB，请问您的预定信息正确吗？ G:Thats it .是的R: May I see your passport , please ? Thank you ,sir. This is the registration card , incloud your room number and room rate ，please check it ，if it no problem ，please sign your name here.我能用一下您的护照吗？这是您的入住登记单，上面有您的房号以及房价，请您确认。如果没有问题，请您在这里签字.G:OK，no problem.R：We need XXXRMB as a deposit ，how would you like to pay ，cash or credit card？我们需要收取XXX人民币币作为押金，请问您是使用现金还是信用卡支付？G：Cash / Credit Card。现金或者刷卡R: OK . Now everything is in order . Mr. Smith . Your room number is 906. Its on the 9th floor.The breakfast on 1st floor from 6:30 to 10:00. Here is your key card with all the information on your booking,is there anything I can do for you？史米斯先生.您的入住已帮您办理完成.您的房间号码是906.房间在9楼.早餐在1楼，从6:30到10:00.这是您的房卡，您预定的信息都已包含在内，请问还有什么我可以为您服务的吗？G: Yes, Ill keep it with care , thank you .好的，我会妥善保管的，谢谢你R: I hope you enjoy yours stay with us.祝您入住愉快B：Check in with no booking guest C: Good afternoon, madam. Can I help you?下午好，女士。请问有什么可以为您服务？G:Good afternoon, I want a single /twin room, please .下午好，我需要一间单人/双人房。R:Have you made a reservation?请问您有预定吗？G:No, I havent.没预定R:How long do you want to stay?请问您预计住几天？G:Three days.三天R:Ill see what we have, madam. We can offer you a Deluxe/Business/Executive king bed room The room rate is xxx RMB per night.The room rate incloud 1 BBF,Is that ok？女士，我需要在系统中查询一下我们现在有什么房型。我们可以为您提供豪华/商务/行政大床房，房价是XXX人民币，该房价包含一份早餐，请问可以吗？G:Fine.好的R:May I see your passport?我可以用下您的护照吗？G:Of course. Here you are.可以，给你R:Thank you. Madam. This is the registration card , incloud your room number and room rate ，please check it ，if it no problem ，please sign your name here.谢谢您女士，这是您的入住登记单，上面有您的房号以及房价，请您确认。如果没有问题，请您在这里签字.G：OK好的R:We need XXXRMB as a deposit ，how would you like to pay ，cash or credit card？我们需要收取XXX人民币币作为押金，请问您是使用现金还是信用卡支付？G：Cash / Credit Card。现金或者刷卡R:OK . Now everything is in order . Your room number is XXX. Its on the Xth floor.The breakfast on 1st floor from 6:30 to 10:00. Here is your key card ,Is there anything I can do for you？您的入住已帮您办理完成.您的房间号码是XXX.房间在X楼.早餐在1楼，从6:30到10:00.这是您的房卡，请问还有什么我可以为您服务的吗？G:Yes, Ill keep it with care , thank you .好的，我会妥善保管的，谢谢你R:I hope you enjoy yours stay with us.祝您入住愉快C：Check outR:Good morning.madam/sir. Can I help you?上午好，女士/先生。请问有什么需要帮忙吗？G:Yes. I would like to check out 是的，我需要退房.R:Please show your room key and deposit receipt?请出示您的房卡及押金单G:Here you are.R:Thanks Sir, May I know your name and your room number, please ?谢谢，先生。请您告诉我您的名字及房号。G:Name XXX, Room number 1108.名字是XXX,房号是XXX.R:All right. Mr.XXX。 You totally spend XXX RMB，Here is your bill. please check it ，if it no problem , please sign name here.好的，先生。这是您的账单，您一共消费了XXX人民币,请您确认账单，如果没有问题请您在这里签字。G:It ok.没问题R:How would you like to pay, Mr. Black , in cash or by credit card ?请问您怎么支付账单，现金还是刷卡？G:In cash. Here is the money.用现金结R:Thank you, Mr.XXX.I get you XXXRMB.Do you need invoice and folio？谢谢，我们收到您XXX元的人民币。请问您需要发票及账单吗？G：No，thanks.不用了，谢谢R：Now everything is in order，is there anything I can do for you？您的退房手续已办理完成，请问还有什么我可以帮您的。G：Nothing，thank you.没有了，谢谢R：Have a nice day !We are looking forward to seeing you again！祝您有个愉快的一天，我们期待您的再次光临。专心-专注-专业
