各国谈判特点.doc

【精品文档】如有侵权，请联系网站删除，仅供学习与交流各国谈判特点.精品文档. 1Copyright 2006-2011 - Lothar KatzNegotiating International Business - ChinaThis section is an excerpt from the book “Negotiating International Business - The Negotiators Reference Guide to 50 Countries Around the World” by Lothar Katz. It has been updated with inputs from readers and others, most recently in September 2011.The Peoples Republic of China is in the midst of a major transition from rigid communist country to free-market society. Major style variances have evolved across the countrys business population and must be considered when doing business here. For instance, significant cultural differences exist between rural and urban areas as well as between old people and younger ones. Generally, young people in major urban areas are more aggressive and willing to move faster than older ones in rural areas may be. Because of the highly competitive job markets in some of Chinas business hot spots, such as Shanghai or Shenzhen, employee turnover is currently significant among the younger population. This makes them more near-term oriented and less focused on relationships than other parts of the Chinese workforce. Nevertheless, the countrys culture is quite homogeneous overall.While most Chinese businesspeople and officials have only limited exposure to other cultures, some are very savvy in doing international business and may appear quite westernized. Realize that people may expect things to be done their way, though, and let them set the pace initially until you have had a chance to determine how your interaction can be most effective. Owing to Chinas long period of isolation, there used to be a general bias against foreigners. This is gradually disappearing in many of the countrys business centers. However, it is crucial to show respect for the countrys history and importance. While there is no problem with calling China a developing country, do not refer to it as a third-world country. After all, Chinas importance as a powerful nation reaches back some 5,000 years. It was the cradle for countless groundbreaking inventions and has dominated the world as its economic center over the course of several centuries.Relationships and RespectChinas culture is strongly group-oriented. Individual preferences are considered far less relevant than having a sense of belonging to a group, conforming to its norms, and maintaining harmony among its members. This is gradually changing among the younger generation. In any case, building lasting and trusting personal relationships is critically important. While members of other cultures may expect this to happen gradually over the course of a business engagement, many Chinese expect to establish strong bonds prior to closing any deals and to continue developing them into true friendships as the business partnership continues. Consequently, proceed with serious business discussions only after your counterparts have become comfortable with you, and keep in touch on a regular basis during negotiations and beyond. Since the Chinese orientation towards time is also different from most western countries, it is very important to remain patient and emphasize frequently the long-term benefits as well as your commitment to the business relationship you are seeking to build. As in other Asian societies, relationships can create powerful networks. The Chinese concept, called Guanxi, is based on very strong commitments and mutual obligations. In western societies, people connected through close relationships expect certain favors of each other, but they are usually forgiving if circumstances get in the way. In China, such obligations are non-negotiable and must always be fulfilled. Guanxi can open doors and solve problems that would otherwise be very difficult to master. This makes relationship building vitally important when doing business in this culture. Being able to leverage Guanxi can be highly beneficial for a negotiator. 2 Copyright 2006-2011 - Lothar Katz Relationships are based on familiarity, respect, and personal trust. Business relationships in this country exist between individuals or groups of people, not between companies. Even when you have won your local business partners friendship and trust, they will not necessarily trust others from your company. That makes it very important to keep company interfaces unchanged. Changing a key contact may require the relationship building process to start over. In Chinese culture, saving face is very essential. Harmony must be maintained at all cost, and emotional restraint is held in high esteem. Causing embarrassment to another person or showing a lack of respect may cause a loss of face for all parties involved and can be disastrous for business negotiations. Reputation and social standing strongly depend on a persons ability to control his or her emotions and remain friendly at all times. If you have to bring up an unpleasant topic with a person, never do so in public and always convey your message in ways that maintain the others self-respect. The importance of diplomatic restraint and tact cannot be overestimated. Keep your cool and never show openly that you are upset. Also, consider that a persons face is a companys face any individual employees embarrassment may be felt by the whole company and could put you in a bad position.Many Chinese, even among those with extensive international experience, consider the demanding and fast-paced western business style as arrogant or even rude. They are particularly critical of Westerners who appear to show off and blow their own horn. Remaining modest and doing everything you can to maintain cordial relations is crucial to your success. When receiving praise, contrary to western practice, it is customary to insist that your are not worthy of it or to belittle your accomplishments. Thanking the other for the praise may be taken as arrogance since it signals that you accept the praise as valid. This should not stop you from complimenting others, though. While the Chinese view politeness and humility as essential ingredients for a successful relationship, these factors do not affect their determination to reach business goals. They are patient and persistent in pursuing their objectives. It is in your best interest to do the same. In traditional Chinese business culture, the respect a person enjoys depends on age, rank, and, to a lesser degree, ones achievements. You will commonly find leaders in senior roles to be of advanced age. It is very important to treat elderly people with the greatest respect. Admired personal traits include patience, humility, and fine manners.Communication There are several related but different Chinese languages and dialects, the most important of which are Mandarin and Cantonese. While most businesspeople speak at least some English, their command of the language may be limited. It may be best to use an interpreter, in which case it is often better to employ your own one than to rely on someone provided by your local counterparts. This will help you understand the subtleties of everything being said during your meetings. However, keep in mind that even professional interpreters may not always speak and understand English at a fully proficient level. When communicating in English, speak in short, simple sentences and avoid using slang and jargon. It will help people with a limited command of English if you speak slowly, summarize your key points often, and pause frequently to allow for interpretation. Chinese businesspeople usually speak in quiet, gentle tones, and conversations may include periods of silence. At times, Chinese people talking among themselves may appear emotional, but this would be misleading. To the contrary, emotional restraint is held in high esteem. At restaurants, especially those used for business lunches and dinners, keep conversations at a quiet level. Loud and boisterous behavior is perceived as a lack of self-control. The Chinese generally converse while standing around three feet apart. However, it is also not unusual to encounter situations where a counterpart may seem to ignore ones personal space altogether.3 Copyright 2006-2011 - Lothar Katz Because the concept of saving face is so important in this culture, communication is generally very indirect. When responding to a direct question, the Chinese may answer yes only to signal that they heard what you said, not that they agree with it. Open disagreement should be avoided and any kind of direct confrontation is discouraged. People rarely respond to a question or request with a direct no. Instead, they may give seemingly ambiguous answers such as I am not sure, we will think about it, or this will require further investigation. Each of these could mean no. It is beneficial to use a similarly indirect approach when dealing with the Chinese, as they may perceive you as rude and pushy if you are too direct. Only a person with whom you have no relationship yet may occasionally give you a straight no. This is a bad sign since it could mean that your counterpart is not interested in engaging in business with you. If you have to convey bad news to the Chinese side, a face-saving way is to use a third party instead of communicating it yourself.Gestures are usually very subtle in China. It is advisable to restrict your body language. Non-verbal communication is important, though, and you should carefully watch for others small hints, just as they will be watching you. Avoid touching other people. Do not cross your legs if possible since this may be viewed as a lack of self-control. Also, do not use your hands when speaking since the Chinese will likely get distracted. When pointing at people or objects, use an open hand rather than a finger. Lightly tapping on the table using all fingers of one hand means thank you. When referring to themselves, people put an index finger on their nose rather than pointing at their chest as Westerners do. It is considered improper to put your hand in your mouth or to cross your legs while seated. Eye contact should be infrequent. While it is beneficial to make some eye contact when meeting a person for the first time, the Chinese consider frequent eye contact intrusive and rude. It is generally considered respectful to look down when speaking with senior or elder people.Do not take offense in the Chinese answering their mobile phones all the time, even in the middle of important discussions. In this polychronic culture, interrupting one conversation to have another one and then coming back to the first one is perfectly acceptable. It is not a sign of disrespect.Initial Contacts and MeetingsBefore initiating business negotiations in China, it is advantageous to identify and engage a local intermediary. This person will help bridge the cultural and communications gap, allowing you to conduct business with greater effectiveness. The person may be able to leverage existing relationships, which could significantly shorten the time it takes until your potential partner is ready to do business with you. It is much better to conduct negotiations in China with a team of negotiators than to rely on a single individual. This signals importance, facilitates stronger relationship building, and may speed up the overall process. In addition, Chinese teams usually include highly skilled negotiators who know how to outmaneuver even well prepared individual counterparts. Facing them as a team will significantly strengthen your position. It is vital that teams be well aligned, with roles clearly assigned to each member. The Chinese can be very good at exploiting disagreements between members of the other team to their advantage. Changing a team member may require the relationship building process to start over and should be avoided. Worst case, such a change can bring negotiations to a complete halt.Given the strong emphasis on hierarchy in the countrys business culture, a senior executive should lead major negotiations for your company and your negotiating team should include senior leaders who know your company well. In accordance with business protocol, people should enter the meeting room in hierarchical order. The Chinese may assume that the first foreigner to enter the room is the head of your delegation. The same is true on their side, allowing you to identify the most senior 4 Copyright 2006-2011 - Lothar Katz person. You may get other clues by observing who receives the highest amount of deference within a group of Chinese. That way, you may actually be able to identify the hierarchical structure across the whole group. If possible, schedule meetings at least four weeks in advance. Since the Chinese want to know whom they will be meeting, provide details on titles, positions, and responsibilities of attendees ahead of time. Agreeing on an agenda upfront can also be useful. If you are trying to meet with company executives or high-ranking officials, be prepared for extensive back-and-forth communications until everything is finalized, and do not postpone or cancel meetings on short notice.Punctuality expectations largely depend on the meeting participants status and rank. The Chinese are careful not to waste a senior persons time. Being late to a meeting or social event without having a valid and plausible excuse can be a serious affront, so it is usually best to show up right on time. Meetings with lower-level managers are typically more flexible and may not even have a set start time. In that case, arrive at your convenience and be prepared that you may be kept waiting for a while.Chinese names are usually given in the order of family name, first name. The latter may consist of two parts, the generational name and the given name. However, the two are often spoken and written as one. Some Chinese people use assumed western first names, in which case they give theirs in the order of first name followed by family name. When addressing people, use Mr. /Ms. plus the family name. Only close friends call each other by their first names, and you should never do so unless a person has explicitly asked you to. Furthermore, the Chinese are very status-conscious. If a person has a title or doctorate degree, use it to address him or her, for example, Doctor Yu, Director Wang, or President Chen. Leave out Deputy or Vice, even if that part of the persons title is showing on the business card. In general, introduce and greet older people first. Introductions are accompanied by handshakes and/or slight bows. Some people may not want to shake hands, so it is best to wait for your counterparts to initiate handshakes, which should be light and may last as long as ten seconds.The exchange of business cards is an essential step when meeting someone for the first time, so bring more than