品质部各部门的工作职责流程描述.doc

【精品文档】如有侵权，请联系网站删除，仅供学习与交流品质部各部门的工作职责流程描述.精品文档.IQC，IPQC，QE，OQA(或OQC或FQC)，SQE等工作的具體內容和工作流程的說明，工作流程參考(不一定准確)QUALITY FUNCTION DSCRIPTION(品質部各部門的工作職責/流程描述)1. How to understand "QM"? What's the content? (怎麼理解品質管理，它的內容有哪些？)To organize the necessary function and activities to reach the defined quality requirements. Including: 組織必要的資源進行改善和預防活動以達到公司或組織設定的品質目標或要求。包括：1.1  Set up quality system建立組織的品質體系 1.2 Set up the Quality manual & quality policy and quality procedure設立組織的品質方針，編制品質手冊，品質運行程序1.3 Graded quality document規范化組織的品質文件1.4 Quality document control作好組織的品質文件控制1.5 Quality records作好組織的品質記錄1.6 Quality plan擬定組織或公司的品質計劃1.7 Internal quality audit進行內部品質申核1.8 Corrective & preventive action執行品質改善和預防活動1.9 Quality performance review進行品質績效評估1.10 Quality concept/quality system training品質觀念和品質系統的培訓2. How to understand the "QC"? What's the content? (怎麼理解品質控制，其內容是什麼？)2.1  PMP availability確保PMP被執行2.2  Process flow define and review(including FMEA, 6sigma)確保工藝流程(PFMEA)被正確執行 2.3  Process and material qualification每道工藝和物料的認可2.4  Process equipment and software quality and control 工藝設備和測試軟件的監控2.5  Tool control使用的工夾量具的認可和控制2.6  Work instruction review, critical process control使用的操作指示卡的評估以及關鍵工序的控制2.7  In-process control(quality patrol and check-list)制程的控制，包括巡拉和檢查清單等2.8  Statistical methods and techniques統計技術的應用2.9  Process capability制程能力的監控2.10 Rework policy返工或返修程序的跟進2.11 Failure analysis壞品的分析和跟進 2.12 Push 6S activities推動6S的執行3. How to understand the "QA"? What's the content? (怎麼理解品質保證？其內容是什麼？)3.1  Inspection/Test specification set up檢查或測試規范設立的認可 3.2  Workmanship/criteria set up 工藝和品質標准的界定3.3  Inspection/Test flow檢查或測試的跟進3.4  Out-going testing/inspection list出貨檢查的檢查要點的設立3.5  Release for shipment交貨許可3.6  Inspection/Test equipment, test program control檢查/測試設備和軟件的控制3.7  Inspection and testing Record檢查/測試記錄的整理3.8  Control for NC products不合格品的控制3.9  Product identification產品的可追溯性控制3.10 Product traceability 產品可靠性測試3.11 product quality control by handling, storage, packing, and delivery包裝，搬運，貯存和交付過程中的品質控制3.12 Sampling standard抽樣標准的制定4. Job for QE(品質工程的工作內容)4.1  Production equipment qualification生產設備的認可4.2  Test/tool qualification測試設備/量具的認可4.3  New process/new equipment development新工藝/設備的研究4.4  Online trouble-shooting生產線品質問題的解決4.5  PPM improvement組織資源進行品質問題的改善活動4.6  Failure analysis進行壞品分析4.7  Reliability test可靠性測試方法的研究4.8  DOE執行試驗設計4.9  SPC領導SPC活動4.10 CS-Customer service處理客戶投訴5. In quality control activities, what plan will be prepared? (在品質改善活動中， 將要准備什麼計劃？)5.1 QP(Quality plan)品質計劃5.2 PMP(Process management plan)工序管理計劃5.3 CI(Continuous improvement plan, PPM target)持續改善計劃， 包含需設立的PPM目標5.4 Subcontractor/supplier PPM improvement plan外發協力廠/供應商的品質改善計劃 5.5 Quality cost reduction plan品質成本減少計劃5.6 Quality training plan品質培訓計劃5.7 Quality system improvement-Toward QS9000 and ISO14001品質體系的改善計劃 6. How to understand "Management"(怎麼理解管理)  (organize a team, take effective activities such as planning, organizing,  training, controlling, adjusting, and assessing to reach a given target)組織資源，采取有效的活動，如策劃，組織，訓練，控制，調整和評估，以達到設定的目標。6.1 To set the target設定目標 6.2 To analyze current situation 分析現狀6.3 prepare executive program擬定相應的執行程序6.4 Organize the team and prepare resource組織資源6.5 Training培訓相關的人員6.6 Operating based on program根據制定的行動計劃去加以執行6.7 Monitoring and control(Key performance indicator)監控關鍵的績效表現6.8 Assessment and adjustment評估改善效果，調整相應的措施6.9 Continuous improvement實施連續的改善7. How to control the quality for a new product(怎麼控制新產品的品質)7.1 QFD(Quality function development)執行質量功能展開7.2 DMT(Design maturity test)實施設計成熟度測試7.3 FMEA准備失效模式及影響分析報告7.4  ETR(Engineering trial run)進行工程試產7.5  Preparation for mass production)大批量生產的准備7.6  WI/PFC review生產操作指示和工藝流程圖的准備和批准7.7  PMP准備工序管理計劃7.8  Tester/equipment qualification(MSA-GRR, correlation, calibration)測試儀器的認可(通過MSA，相關和調校進行)7.9  Material qualification使用的材料的批准認可7.10 Process sample approval(PSA)工序使用的樣品的批准7.11 Mass production monitoring(SPC)使用SPC工具對大批量生產進行監控7.12 Continuous improvement進行連續的改善8. How to control incoming quality(怎麼進行來料品質控制)8.1 Incoming piece part inspection/test specification准備或取得來料的規范或測試方法8.2  Functional/dimensional ranking(safety requirement, major requirement or  minor requirement)從功能/尺寸等方面對產品缺陷進行分級8.2 Sampling plan and AQL(Acceptable quality level)確定來料抽樣計劃8.3 Tester/checking equipment maintain and calibrationIQC所使用的測試儀器的維護和調校8.4 Incoming quality control procedure准備來料品質控制程序8.5 Inspection/Test instruction preparation and review來料檢查或測試指示卡的制作和批准8.7  Material checking and judgement(OK or NG)來料的檢查和作出收貨與否的決定8.8  MRB procedure(rework, scrap, sorting, RTV or UAI)跟進MRB程序以確定問題批來料是返工/翻工，報廢，篩選，退回供應商還是讓步使用8.9 SCAR and supplier feedback發出SCAR給供應商尋求品質問題的解決，並跟進供應商的回復8.10 Incoming quality record作好來料檢查記錄8.11 IQC report/Supplier quality indicator作好供應商品質狀況的記錄8.12 Material identification and release to production作好產品的標記，發放到貨倉或生產線8.13 Scored card for supplier quality ranking作好供應商的品質記分卡8.14 Supplier PPM Improvement plan推動供應商的實施品質改善計劃8.15 Shelf life and expired date control產品有效期控制8.16 Supplier out-going data collection收集供應商的出貨檢查記錄8.16 AVL(Acceptable Vendor Level) and kick off guideline制定合格和不合格供應商，以及取消不合格供應商的資格的程序