国际酒店餐饮部西餐厅操作手册 sop Western Restaurant 10 Presenting Food.xls

STANDARD OF OPERATION PROCEDUREDEPARTMENT: FOOD & BEVERAGESECTION: Western RestaurantJOB TITLE: Waiter / WaitressTASK NO: HS.W.R 10TASK: Presenting FoodPAGE 1 OF 1EQUIPMENT REQUIRED:WHAT TO DOHOW TO DOWHY TO DO1. Check the guest table Ensure the cutlery for this food is prepared on ta-Avoid guest complains -ble. Ensure the perior dish has been finished alre-delight guest. Dont pushady.guest to eat faster.2. Check the captain or-Ensure to give the proper food to proper person.Always be helpful.der.3.Stand by the right side Approach the table, stand by the right side of gu-Convenient for both staff of guest.estwith right led slightly in front.and guest.Say:Excuse me,your # # please.with main porti- Polite to guest. on nearest and face to the guest. Convenient for huest to eat in this way.When there are 2 or Serve the child &ladies first, then gentlemen andmore than 2 guests.host, move clock wise around the table.Be friendly to guest.Hold the second serving with right hand.Show respedt and court-Other staff should be assist to serve other guests esy to guest.if there are more than 2.Serve two guests at the same time.Remarks.The first (apppetizer /soup/salad) and last course Care for grest.(main course)when served to hueses should be Show care to every gue-all together and at the same time.st respect guest.PREPARED BY: Sharon LIUAPPROVED BY:POSITIONSIGNATUREPOSITIONSIGNATUREW.R Manager