Unit 4 Greeting Etiquette.ppt

Unit 4 Greeting Etiquette Four short words sum up what has lifted most successful Four short words sum up what has lifted most successful individuals above the crowd: a little bit more. individuals above the crowd: a little bit more. -author -author -date-dateTeaching Objectives:Ss will be able to:know right greeting manners.be aware of the cultural differences of greeting etiquette. Teaching Procedure: STEP 1 Quiz STEP 2 Self-introduction & the introduction of others STEP 3 Other Dos & Donts STEP 4 T or F STEP 5 Review exercisesSTEP 1 Quiz When do you call someone by their given name?When they call you by your first nameImmediately- it establishes equal positionNever until granted permission and invited to do soOnce the relationship is established so that the casual usage of first names is expectedAnswer: d2. When being introduced to a person who is physically challenged such as missing the right hand, what should I do?nothing-wait for the person to offer his/ her left hand firstSmile, make eye contact, but avoid handshaking- it is not necessary.Proceed as usual only making the left hand adjustment if he/she initiatesImmediately offer your left hand to establish a comfortable position for him/her. Answer:c3. If a name is forgotten when making introduction, what should I do?To apologize & acknowledge that the name has escaped you. Ask the person to clarify his/her name, which shows that you care about a persons name, without admitting that you forgot it.Get through the situation by addressing the person whose name youve forgotten & introducing the person whose name you do know.All of the above. Answer: dSTEP 2 Self-introduction & introducing others: The occasion (no interruption) Name card first, self-introduction second Brief Content: company, department, profession/title, name The accurate name first, the abbreviated name second clear voiceIntroducing others:At home, the hostess is usually the introducer.In office, secretary.Who should be introduced first? Introduce your own acquaintances first, guests second. (Avoid using Mrs. or 夫人 unless you are definitely sure she is married and happy) host first, guest second the young first, the old second man first, woman second(no pointing at somebody with your index finger) the introduced one: -usually stand up, while at dinner party or negotiation tables, you should nod with smile. -sincere and friendly (How do you do? / Nice to meet you./ Ive heard so much about you, Im looking forward to meeting you. etc.)Tips for introduction Be gracious Smile Make eye contact Offer a firm handshake Pay attention to names when you meet people Know who is the most important person Determine the order of precedence(优优先先)1) Introduce a non-official person to an elected official2) Introduce a person from your own firm to a client or customer. e.g. Mr. Dawson, this is Ms. Magali, our Chief Financial Officer. Mr. Dawson is our client from Atlanta.3) Introduce a junior executive to a senior executive.4) Introduce an individual to a group first, then the group to the individual. E.g. “everyone, this is Dr. Brown. Dr. Brown, Id like you to meet my friends, Peter, Shawn and Michael.”STEP 3 Other Dos & Donts Dos:1) If youre introducing someone who has a title “Doctor”, for example, include the title as well as the first and last names in the introduction.2) If the person youre introducing has a specific relationship to you, make the relationship clear by adding a phrase such as “my boss”, “my wife”.Dos3) Use your spouses first and last name if he /she has a different last name with yours. Include the phrase “my wife/ husband”. 4) Pay attention to International Protocol because in some cultures people dislike physical contact, even handshakes (Thailand).5) Allow at least 2-4 feet distance for comfortable conversations.DontsNever shake hands with sweaty palms when being introduced. Dont chew gums while making introductionDont smoke when introduce people to each other.Donts4) Dont give the impression you are only interested in business; dont ask about profit issues until the subject is brought up by your business partners.5) Dont ignore the need of introduction because you forget the name of a person.6) Avoid making any comment such as “Helen works for me” that might be understood as arrogance or superiority. Instead, say, “Helen & I work in the same office”.STEP 4 T or F1. When being introduced to others, men should rise while women may remain seated. F Always stand when being introduced. It is appropriate to do so whether you are a man or a woman. By doing so, you are demonstrating respect to the other person. 2. Firm handshakes are reserved for men and at the beginning of a meeting while loose handshakes for ladies and at the end of a meeting. F Always shake hands firmly both at the beginning and at the end of a meeting. When giving a handshake, you should give a firm, full handshake. This goes for women as well as men. Fingertip handshakes will not do in a business setting. Remember not to grip too tight to crush the bone.3. Im occupied with paper work and somebody approaches to greet me. Its forgivable for me to offer a handshake across the desk. F There should be nothing but space between you and the person with whom you are shaking hands. If you are sitting at a desk or at a table, it is up to you to come out from behind the desk or table to shake the other persons hand.4. Words such as “Hello” and “Nice to meet you” are more acceptable to respond to an introduction in formal situations than “charmed” or “a pleasure”.answer T Formal etiquette censures words such as “charmed” or “a pleasure”, as it may appear insincere or detract(贬低) from the introduction. Instead, offer a friendly “Hello”, “Nice to meet you” or “Ive heard so much about you” , etc.5. On formal business occasions its only appropriate to wait for the other to ask your name. F Always say your name during an introduction. If you are meeting someone for the first time, it is obvious that you would give your name. if your host neglects to introduce you to the other guests, just fell free to introduce yourself, but make your relationship with the host clear in your introduction.6. Handshakes are always followed by warm hugs and kisses.answer Be cautious. In some cultures, kissing on the cheeks is an accepted practice, while it is not acceptable in some other countries. The strategy is to follow suit.STEP 5 Review exercisesThe following are some English idioms used to describe the daily communication. Please guess their Chinese meanings.Do as the Romans do.If you lie down with dogs, you will get up with fleas.(近朱者赤，近墨者黑 )Those who live in glass houses should not throw stones. (Dont treat others the way in which you hate being treated)Old habits die hard.5) Man proposes, God disposes.6) It is a sin to steal a pin.(勿以恶小而为之， 勿以善小而不为 )2. Suppose all of the following situations take place in western countries, how will you behave?If a porter is offering help of carrying your heavy luggage to your room in a hotel when you travel to Europe, what should you do?Say “thank you” onlyWrite a letter of compliment to the manager of the hotelSay “thanks” and give him a tipRefuse his help rudely2. You meet your professor when you are together with your friend who is of the same age as you. It is polite to introduce _.Your professor to your friend firstNeither of the twoYour friend to your professor firsta. Them to each other without mentioning their relationship with you3. You are a guest in your American friends home. You have drunk enough coffee when your friend is going to refill your cup again. What should you do?Cover your cup with one hand and say “No, thanks”.Say “No, thank you”.Say “Yes, please” and accept his offer with reluctancea. Say “OK, let me refill it by myself”