《实用商务英语》讲义.doc

Four short words sum up what has lifted most successful individuals above the crowd: a little bit more.-author-date实用商务英语讲义1 第一部分： 基本礼貌用语1 1 第一部分： 基本礼貌用语1May I.,please? May I have your name,please? May I have your phone number,please? May I have your cell/mobile phone number,please? May I have your contact number,please? Cell phone number is preferable/better. May I have your business card,please? May I help you? May I have your product catalog,please? May I have a detailed introduction of X1,please? Excuse me, may I have a word with you? May I have your attention,please? May I have your a opinion,please? 电话 Greeting Good morning,ABC Company,Susan speaking. May I help you? You could contact me at. be interested in sth. Ok,Mr.Smith,I'm sending it to you. Conversation: A: Morning , ABC company. Susan speaking. May I help you? B: Hi,this is the buyer of XYZ Company. Are you available to talk now? A: We are very interested in your X series May I have your product catelog,please? B：Sure, definitely. A: May I have your name and contact number,please? Cell phone number is preferable/better. B: Sure,my name is Join Smith. You could contact me at 138 123 1234, or john.smithxyzC2 第一部分： 基本礼貌2： 让某人做某事。 Would you please.? May I .? Would you please take a seat? Are you available to talk now? convenient May I see you in my office please? It's regarding Project A. How's business? Pretty good. I'v been following up with the project. Everything is on schedule. Would you please keep me updated on the project and circulated all the documents with people concerned? May I verify all the documents with your assistant this morning before circulating?Key Statments: Would you please.Conversation: A: Good morning, Annie speaking.B: Hi, Annie, This is Alex, Are you available to talk now? convenientA: Yes,sure.B: Ok, May I see you in my office,please? （Would you please come to my office?） It's regarding Project A.A: Ok, I'll be there in the minuts.B: How's business.A: Pretty good.I have been following up with the project. Everything is on schedule.B: Good. Would you please keep me updated on the project and circulate all the documents with people concerned?A: Certainly I will. May I verify all the documents with your assistant this morning before circulating?B: No problem. Please go ahead.3 第一部分： 基本礼貌3： 帮助某人Would you like a hand with something?Would you please check today's correspondence andsign the letters for me?Shall I call you a taxi to the airport?=Would you like me to call you a taxi to the airport?Would you like me to arrange hotel accommodation?The price for the holiday includes flight and accommodation.Shall I deal with the weekly report?Would you like me to call Paris for you?I can handle it./ I can deal with it.help & assistKey Statment: Would you like. Would you please. 上级对下级Conversation: A: Morning,Ruby. I heard you would have a business trip this afternoon. Would you like a hand with something? B： Yes. You're so nice. Would you please check today's correspondence and sign the letters for me? A: Yeah, no problem. And then shall I call you a taxi to the airport? B: Lovely! Let me think. I will need to leave straight after lunch. So, better make it 1:30. That'd be safe. A: OK, 1:30. B: Would you like me to arrange hotel accommodation? A: I've already book it. I'm sure it's all right. B: Thank you. A: Sure. Shall I deal with the weekly report? Oh. I see. Would you like me to call Paris for you? B: Ah, that's very kind of you. But it could wait,thank you. A: Oh. I understand. Well, If you need any more assistance, just let me know. (please feel free to contact me.书面)4 第一部分： 基本礼貌4： 请求某人做某事Key Statment: Would you mind if.Conversation:Allen: Good morning,XYZ Company. Allen's speaking. May I help you?Rita: Good morning, Allen. This is Rita from ABC Company. Are you available to talk now? (Are you convenient/Are you free to talk?) (Do you get minute?)Allen: Yes，（sure）Can I help you. Rita: Allen, I'm so sorry, I have an urgent business trip tonight. So would you mind if we postpone tomorrow's meeting to sometime next week?5 第一部分： 基本礼貌5： 基本礼貌_阶段性回顾 1: May I .? 2: Would you please.? 3: Would you like.? 4: Would you mind if.? Nancy: Hello, John. This is Nancy from XYZ company. I'm calling regarding the trade show next month. I'd like to confirm some details with you. Are you available to talk now? (Are you convenient to talk now?) Jancy: I'm afraid I have some other issues to deal with. Would you please call me later? Thank you. J: Hi, Adam. Are you very busy right now? Adam: Not really. J: May I have a word with you in private? A: Sure. J: well. Adam. You know we are preparing for the trade show next month. Would you like to join us? I appreciate your initiative. A: Thank you very much. I love to . J: Great, would you mind helping us with a couple of things? A: No problem. J: Well, first of all, would you please get in touch with Shelly Zhang in Shanghai and ask her to send a detailed logistic arrangement today? I expect to receive it this morning. A: Copy it. J: Then, would yuo like to double check spelling and punctuation in the sales literature. Nanay from XYZ company just called and would like to comfirm some details about the trade show. Sales literature is also part of it. You're detail-oriented, so I assume that you're the right one to do it. A: May I get the sales literature this morning please? I will be over at a plant this afternoon. J: Ok. I will give you in a few minutes. Last, would you mind translating Nicole's technical documents into English? She's taking annual leave today. A: John, I'm sorry. I've got a monthly report to finish by twelve and it's tough job.J: I understand, never mind. I appreciate your help.6 第二部分：有效地提出请求 (request) 提高Emall 回复率的四大因素。 1： 疑问句改陈述句 Would you please tell me the price of X200? May I have the quotation of machine X200 ,please?2： 要有礼貌 I would appreciate it if you could tell give me quotation of machine X200. I would appreciate to have a quotation of machine X200, please. I would be extremely grateful if you could give me quotation of machin X200,please. 3： 给个最后期限 before 6 o'clock this afternoon. 4： 给个好处（理由） benefit I would be extremely grateful if you could please tell me the quotation of X200 by 6 o'clock this afternoon, so that my manager could have enough time to make the decision. 7 第三部分：会议英语-表同意与否。强烈同意： I strongly agree with you /your idea. totally completely entirely fully同意： I agree.大致同意： Generally, I agree with you. In general On the whole By and large In principle 在句首或句尾部分同意： degree & extent To a certain extent, I agree with you To a certain degree To an extent To a degree To some extent To some degree 在句首 ., up to a point 在句尾同义词汇总： idea /opinion/point of view/point/view agree/accept/share 同意的表达方式 Good idea! I like it. It's absolutely a great idea. I'm in favor of your opinion I'm totally in favor of your opinion. Your opinion is valued. our opinion is highly valued.8 第三部分：会议英语-表同意与否的caseBoss: We will have a three day's retreat to Malaysia sometime early next month. Would you like to share your views? Let's start from my right-hand side. Lily,you go first.Lily: I strongly agreee,that's wonderful. (I strongly agree, It's absolutely a good idea， and totally in favor of it!)Lucy: I agree.Rita: Well, Generally, I agree.but may I ask a questtion,please?Boss: Sure,go ahead!Rita: Shall I take 3 day's annual leave to make the retreat 6 days? I never been abroad so, I like it to worthwhile.Little Leader: If all of you took annual leaves,we would have extremely low productivity.Rita: I agree with you up to a point,but not everyone would take annual leaves.AA: I'm in favor of Rita's idea. We could still maintain high productivity as long as we take annual leaves separately.BB: I share your views.Boss: In principle, I agree, but accoring to company rules,I'm afraid, you can't take annual leaves.Little Leader: Your opinion is valued, but we should follow the rules.9 会议英语： 有礼貌的表示不同意。使用三种方式： 1： 以退为进 2： 坦诚相待 3： 反话正说1： 以退为进 I See /I understand/ I know != I agree != I don't agree 会话公式： I See I understand - your point / what you mean/ how you feel + 不同档 I knowI take point 可以换成 idea/ opinion / point of view/ vieweg: I understand, and I completely agree (一档) I know, and I agree. (二档) I see your point, and generally I agree, but. (三档) I see what you mean, and to a certain extent I agree, but (四档) I understand what you mean, but I tend to disagree. (四档) I know how you fell, but I'm afraid I can't agree. (五档) (不推荐使用以下六档的语句) I totally disagree with you. I disagree entirely. I disagree at all. Case Study: I totally understand what you mean and how you feel, but as you know, everyone should follow company rules and regulation.2： 坦诚相待,实话实说。 2.1) 使用 honest & frank 单词 使用 To be / ly (speaking) To be honst. To be quite honst. To be extremely honst. Honestly speaking, Fankly speaking, 2.2) 实际上、事实上 in fact/ as a matter of facteg: As a matter of fact, this proposal is not workable. 2.3) 对事不对人 使用 no offence / with respect No offence, but I don't agree with you. No offence, but I tend to disagree. With respect, I tend to disagee. 3： 反话正说 I barely agree with you. I can hardly agree with you. we have to agree to differ 在总结陈词的时候使用 I don't completely agree with you. I can't say I share your view.10 会议英语-询问意见与表达意见询问意见： 1） 领导式询问： I like to hear your views/opinion on. 2） 下级对上级：（温婉礼貌式询问） May I have your views on .? Would you like to share your opinion? 3） 一般式询问： What's your opinion/view (on/of) What/How do you think/feel (of sth)?表达意见： 1） 语气较强： I firmly believe that. I'm absolutely convinced that. I'm certain that. It's quite clear that. It's my considered opinion that. 2） 语气中性： I think. In my opinoin. From my point of view. I assume. As far as I'm concerned. I'm inclined to think that. I tend to . 3）语气较弱： guest . I suppose. It seems to me that.11 会议英语-询问意见与表达意见 Case ruling price / market price 市场价格 You are experienced 你很有经验 target customer 目标客户 afford 承担、负担的起。 reflect 反映 market investigation 市场调研 approve 证明 major /big issue 大问题delivery time 交货时间 delay 延迟 the best launch/release time 最佳发布时间。 keep an eye on it 特别留意 keep a close eye on it 特别留意盯着 to set your mind at rest 放心 time stipulated in the contract 合同规定时间 stipulate 规定 Sounds good / great! I appreciate Boss: I'd like to hear your views on our new product.A: I'm inclined to think that our price is a little bit too high. At least, it's higher than the ruling price.Boss: What about you? How do you think of the price? Is it too high?B: I guess it's a little high.Boss: John, you are experienced. May I have your opinion,please?John: I'm absolutely convinced that our target customer could afford it. It could be reflected from our market investigation. Angela could also approve it.Angela: Yes, I completely agree with John. From my point of view, price is not a major issue. It's my considered opinion that we should pay more attention to delivery time. Once there is any delay, we would miss the best launch time.Zec: To set your mind at rest. I'm convinced that we can finish the shipment before the time stipulated in the contract.Boss: Sound great! I appreciate that!12 会议英语-提出意见 一： 婉转地提出意见。wonder / possible 1: I am wondering. 期待对方回应。 2: Would it be possible that. 3: I am wondering if it would be possible that. ? 二： 比较强烈的提出意见 1： suggest 2: propose suggest 正式的说法 3: recommend 以上三句的使用方式： suggest/propose/reccommend + doing+sth. .+ that+从句。 4: advise 使用方式： advise sb. to do sth. Case Study: Nancy: Hey,Jim. I'm wondering if we could have a 2-hours standard safety inspection next Wednesday moring. Jim: Well, let me check my schedule. Un, I'm afraind I have schedules on Wednesday. Nancy: I see, then how about Thursday afternoon? Jim: Well, I'm afraid I have already booked up from the middle of next week. But I do have time on Monday and Tuesday. Would it be possible that we do the standard inspection on either of the days? Nancy: I see, but it's a pity because I have a pretty tight schedule on both days. Would we leave it open for the time being? I'll try to rearrange it and contact you later today. Jim: Sure, no problem. Nancy：I suggest letting Tom, my buddy, arrarge the safety inspector with Jim next Wednesday, because I'm completely snowed under next week. plus, he's been