应用文书信之投诉信写作套餐学案--高考英语专题复习.docx

应用文书信之投诉信(Letter of Complaint)（一）投诉信结构首段：注意客观礼貌a. 自我介绍；b. 引出投诉内容c. 表明此信目或要求。 主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。a. 详细说明情况，中肯提出问题；b. 提出改进建议，表明希望如何解决；c. 拓展题目内容，尤其要强调问题不解决所带来的后果。 尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。a. 表达强烈愿望，希望上述问题得到迅速恰当的解决；b. 有时可就问题的解决限定时间；c. 对有关人员的努力表示感谢；d. 希望尽快得到满意答复。 (二) 写作流程图 指出问题引起的后果阐述问题发生的经过提出批评及处理的意见或敦促对方采取措施提出抱怨并表示遗憾 （三） 语言上的遣词造句第一部分：提出抱怨并表示遗憾套语：(1) 很抱歉打扰您，但我必须郑重提出投诉。 I am terribly sorry to trouble you but I am afraid that I have to make a serious complaint.(2) 我很遗憾地告诉你投诉有关.的事由。 I am sorry to tell you that there is a sound cause to complain about (3) 我真的很讨厌抱怨，但最近有一件事情确实令人烦心。 I really hate to complain, but one thing is really disturbing now.第二部分：阐述问题发生的经过套语：(1) I ordered an Oxford Dictionary of Contemporary English a week ago. Apart from the delayed delivery, many pages in the dictionary are missing and some of the pages are reversed, which are totally unacceptable to me.(2)There is a problem that the battery needs recharging after a mere 2 hours of use. As a result, I need to carry my charger with me when I go out for a day.第三部分：指出问题引起的后果套语：(1) 噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次 The noise disturbs my sleep so that I cant concentrate on my work during the work time, and as a result, I have made several mistakes these days.(2) 在这样（嘈杂）环境下我无法进行研究，我需要一间安静的房间。For me this environment is very difficult to make studies and I need a quiet room.第四部分：提出批评及处理的意见或敦促对方采取措施 套语： (1) 我认为是你认识到的时候了。I think its high time that you realized . (2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。We know that you are not generally careless, but we should like your assurance that this will not happen again. (3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。 I must warn you that unless you do something about the situation, I will be forced to take legal action. (4) 坦率地所，我不再准备忍受这种状况。Frankly, I am not prepared to put up with the situation any more. (5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.练一练Directions: For this part, you are allowed 30 minutes to write a composition on the topic A Letter to the University President about the Library Service on Campus. You should write at least 120 words, and base your composition on the outline given below in Chinese:假设你是李强，请你就本校图书馆的状况给校长写一封信，内容应涉及图书馆的藏书数量和更新状况、环境、服务等，可以是表扬，可以是批评建议，也可以兼而有之。应用文考场式限时训练假设你是李华，从一家网络旗舰店够来了一个手机，结果手机有问题，请你给他们的客服中心写一份投诉信：（1）说明手机出现的问题（2）给出你要求处理的建议或意见 80词左右词数开始时间：_ 结束时间_拓展练习应用文（投诉信） 308/309使用Directions:Suppose you have found something wrong with the mobile phone that you bought from a flagship store last week. Write a letter to the customer service center to(1)make a complaint, and(2) give your suggestion.You should write about 80 words on ANSWER SHEET.Do not sign your name at the end of the letter. Use “Li Hua” instead.Do not write the address. (15 points)开始时间：_ 结束时间_范文一To Whom It May Concern,As one of the regular customers of your flagship store, I really like your products. Sadly, I found the mobile phone I bought last week was of poor quality so I am writing this letter to express my complaint and give you a suggestion.There is a problem that the battery needs recharging after a mere 2 hours of use. As a result, I need to carry my charger with me when I go out for a day. Personally, it would be better if you could prolong the battery life through scientific and technological innovation.I really hope you can settle the matter as soon as possible. And I would like to extend my greatest appreciation if you are so kind as to take my suggestion into consideration.Yours sincerely, Li Hua学生习作：Dear Sir/Madam,（投诉信） Concerning the problems with the mobile phone that I bought from your store, Im writing with utter disappointment to express my complaint. You claimed that Id get the gray color with shining screen within a week. However, three weeks had passed before I received the phone at length. Furthermore, it was so poorly packed that the screen got broken. Whats worse, I didnt receive the exact size I had ordered. Can you change it for a new one or offer me a full refund? A response at your earliest convenience will be highly appreciated.学科网（北京）股份有限公司