Unit-7航空服务英语.ppt

Task Listen and repeat the following words.1. announcement naunsmnt n. 广播、公告2. attention tenn n. 注意3. lounge land n. 休息室4. inclement nklemnt adj. 险恶的，恶劣的，严寒的5. postpone pst)pun v. 延期，推迟6. cancellation ,knsle()n n. 取消，删除7. departure delay 出发晚点，航班晚点8. proceed to 继续下去，进入9. deicing ,di:aisi n./v. 除冰10. poor weather condition 恶劣的天气状况Task Please remember the new words as quickly as you can! Then write down the Chinese for each word.1. cancellation _ 2. postpone _ 3. departure delay _ 4. deicing _ 5. inclement weather _ 6. proceed to_ 取消延迟出发晚点除冰恶劣天气继续下去Task Listen and write down the words you hear. 1、 _ 2、_ 3、_ 4、_ 5、_ announcementdeicingloungeinclement cancellationTask Listen and fill in the missing words.1. Ladies and gentlemen, _, please!2.Flight CZ318 from Seoul will arrive here at _. 3. Air China regrets to announce that the _ of Flight CA939 to Rome will be delayed.4. We _ again for the delay.5. The _ of the aircraft has been completed.6. Flight CZ317 will take off soon, please be quick to _ the aircraft through Gate No.2. Thank you!may I have your attention13:45departureapologizemaintenanceboard Check-in（开始办理乘机手续）（开始办理乘机手续）Ladies and gentlemen, may I have your attention please. Now we are ready for _ for Flight MU535 to _ at counter 1. Thank you. Check-in Closing（催促办理乘机手续）（催促办理乘机手续）Ladies and gentlemen, may I have your attention please. Check-in for China Eastern Airlines flight MU553 bound for Paris will be _in a few minutes. Passengers who have not yet checked in please come to the _counter. Thank you.Check-in Delay（推迟办理乘机手续通知）（推迟办理乘机手续通知）Ladies and gentlemen, may I have your attention please. Due to the poor _ over the air route, flight CA987 to Los Angeles has been delayed. The check-in for this flight will be _. Please wait in the departure hall for further information. Thank you. Boarding（登机广播）（登机广播）Attention please. Passengers bound for Los Angeles on flight CA987, your flight will be _ in 15 minutes. In order to speed up boarding please have your _ ready. Thank you. Final Boarding Call（最后一次登机广播）（最后一次登机广播）Attention please. This is the_ call for passengers traveling to Los Angeles. Flight CA987 is now boarding. Passengers are kindly requested to _Gate 5. Cancellation（航班取消）（航班取消）Attention please. We regret to announce that Flight CA987 from Beijing has been_ due to the_ of the aircraft. This flight has been rescheduled to tomorrow at 15:25. Thank you. Arrival（航班到达）（航班到达）Attention please. Flight CA 987 from Beijing is now_. Thank you. check-in Hong Kong closingChina Eastern Airlines weather conditions postponedTask There are several pieces of airport announcement, please listen to the following announcements and complete the blanks.boarding tickets finalproceed tocancelled maintenancelanding Task Listen to the announcement and choose the best answer to each question.1. Who is probably making the announcement? A. a flight attendant B. a ground crew C. a pilot2.What is the ultimate destination of the flight? A. Nanchang B. Xian C. Xiamen3. Which departure gate has been changed to? A. Gate 2 B. Gate6 C. Gate 84. What is the weather condition outside? A. sunny B. cold C. hot5. When will the plane depart? A. 11:00 a.m. B. 10:00 a.m. C. 11:00 p.m.BCCBCTask Listen and repeat the following words.1. chief purser 乘务长2. fasten tenn v. 扎牢，扣紧3. crewmember n. 机组人员4. tray trei n. 托盘，桌板5. window shade 遮光板6. electronic devices 电子设备，电子装置7. overhead compartment n. 舱顶行李箱8. descent n. 下降9. upright adj. 垂直的，直立的10. call button 呼唤铃Task Please remember the new words as quickly as you can! Then write down the Chinese for each word.1. chief purser _ 2. electronic devices _ 3. upright position _ 4. descent _ 5. tray table _ 6.overhead compartment _ 乘务长电子设备垂直位置下降小桌板行李架Task Listen and write down the words you hear. 1、 _ 2、_ 3、_ 4、_ 5、_ flight attendantfastencarry-on itempurser window shadeTask Listen and fill in the missing words.1. Ladies and gentlemen, welcome aboard _Flight. 2. Please_ the call button for service. 3. Please make sure that your seat belt is securely _.4. We expect to_ soon.5. The chief purser with all our _ will be sincerely at your service.6. Now our plane has arrived at the _ position. Xiamen Airlinespressfasteneddepartcrewmembersassigned Welcome Announcement（欢迎辞）（欢迎辞）Good morning, ladies and gentlemen. The crew member of Hainan Airlines has the pleasure of welcoming you aboard. We will take off immediately. Please securely fasten your _, stow your _, bring your seat back to the _ position and open the _. Please make sure your mobile phone has been turned off. Please use your _ if you require assistance. Our crewmember will be sincerely at your service. Have a pleasant trip. Thank you.Electronic Devices Restriction（限制使用电子装置）（限制使用电子装置） Ladies and gentlemen, welcome aboard Xiamen Airlines Flight. For your safety, all _such as mobile phones, computers, CD players, mp3 or mp4 and game players must be_. Thank you for your_.Dining Announcement（提供餐饮）（提供餐饮） In a few moments, the flight attendants will be_ the cabin to offer you hot or cold drinks, as well as dinner. _ drinks are also available at a nominal charge. Now, sit back, relax, and enjoy the flight. Thank you. Descent（下降时安全检查）（下降时安全检查）Ladies and gentlemen, as we start our_, please make sure your seat backs and tray tables are in their full upright position. Make sure your seat belt is securely fastened and all _ items are stowed underneath the seat in front of you or in the overhead _. Please turn off all electronic devices until we are safely _at the gate. Thank you. Landing（着陆广播）（着陆广播）Ladies and gentlemen, welcome to Beijing Capital International Airport. Local time is 14:05 and the _ is 18 degree Celsius. Four your safety and comfort, we ask that you please remain _ with your seat belt fastened until the Captain turns off the _ sign. This will indicate that we have parked at the gate and that it is safe for you to move about. Please check around your seat for any personal _ you may have brought onboard with you and please use caution when opening the _, as heavy articles may have _around during the flight. On behalf of Virgin Airlines and the entire crew, I d like to thank you for joining us on this trip and we are looking forward to seeing you on board again in the near future. Have a nice day! seat belttray table uprightwindow shade call button electronic devicesturned offcooperationpassing aroundAlcoholicTask There are several pieces of airport announcement, please listen to the following announcements and complete the blanks.descentcarry-oncompartmentparkedtemperatureseatedFasten Seat Belt belongsoverhead binsshiftedTask Listen to the announcement and choose the best answer to each question.1. What is the ultimate destination of CA977? A. Beijing B. Xiamen C. Hangzhou2. What is the average speed of this flight? A. 670 km/h B. 680 km/h C. 690 km/h3. What is the altitude youve heard in this flight? A. 10,000 meters B. 9,600 meters C. 96,000 meters4. How many provinces the flight fly over ? A. 5 B. 4 C. 35. Which river doesnt the flight cross over? A. The Yangtze River B. The Huaihe River C. The Minjiang RiverBABABTask Listen and repeat the following words.1. turbulence tbjulns n. 动荡，颠簸2. automatic tenn adj. 自动的3. buckle bk()l n. 带扣，锁扣/ v. 扣住4. inflation nflenn. 充气，膨胀5. securely skjurli adv. 安全地6. brace bres v.支撑，抓紧7. elastic band 松紧带8.oxygen mask 氧气面罩9. life vest 救生衣10. emergency exit 紧急出口Task Please remember the new words as quickly as you can! Then write down the Chinese for each word.1. buckle _ 2. inflation _ 3. securely _ 4. oxygen _ 5. automatically _ 6. turbulence _ 带扣充气安全地氧气自动地颠簸Task Listen and write down the words you hear. 1、 _ 2、_ 3、_ 4、_ 5、_ oxygen mask safety instruction elastic band emergency exit life vestTask Listen and fill in the missing words.1. We will now take moment to explain how to use the _ and locate the exits. 2. Now we would like to _ you with the safety instruction. 3. We would like to thank you for your support and _during this flight.4. Please remain clam and fasten your_.5. The captain _ the fasten seat belt sign.6. Occasionally, _ may occur during a flight.emergency equipment familiarize cooperation seat belt has turned on turbulence Task1. Listen to the following announcement and fill in the blanks.Ladies and Gentlemen, welcome aboard this Kunming Airlines flight. We will demonstrate the usage of oxygen mask, the seat belt and the location of the exits on this aircraft.The oxygen mask is in the compartment above your head. It will drop in front of you _ when needed. Pull the mask toward you firmly to activate the flow of oxygen. Place the mask over your nose and mouth; slip the _ over your head. Remain calm and _ normally. Your oxygen supply is now regulated. If you are traveling with a child, please attend to yourself first, then the child.There are two belts on the sides of your seat that can be _ together around your waist. Please make sure your seat belt is securely fastened during taxiing, take-off,_ and landing. To release, lift up the top plate of the buckle.Besides the main _door, there are emergency exits located on both sides of the aircraft. During evacuation, do not carry any of your belongings with you. The floor and _ are clearly marked. The Safety Information card in the _ contains additional information. Please read it carefully before take off. Thank you!automatically elastic band breathe buckled turbulence entry emergency exits seat pocket