sieble培训材料1.ppt

sieble培训材料培训材料12Module ObjectivesuThis module provides an introduction to the Training facilitiesSiebel eBusiness Essentials Training3Getting StarteduCourse materialsStudent GuidenAll slides presented during lectureLab BooknHands-on lab exercises and solutionsSiebel Bookshelf CDnContains Siebel technical publications (manuals) Name cards4Training Site Information uBathroomsuClass Duration and BreaksuFire ExitsPhonesRefreshmentsQuestions? 5Course AudienceuThis course is designed for Application DevelopersSystem Architects and Configurators Database Administrators Systems Administrators6Introductions and ExpectationsuWho are you?NameCompanyRoleuWhat is your prior experience?Siebel applicationsRelational databaseProgramminguHow do you expect to benefit from this course?7Course ObjectivesuIn this course, you will learn How to navigate the user interface (UI) and manipulate Siebel dataAbout the Siebel architectureHow to install Siebel eBusiness softwareHow to configure the softwareHow to load data into the Siebel databaseHow to add business rules to your application How to deploy the application 8Course Methodology uSubject matter will be delivered via Lecture and slide presentations Software demonstrations Class discussionsHands-on labs Lab reviews9What is Siebel eBusiness? 10Siebel eBusinessuSiebel eBusiness is an integrated suite of products that help manage customer relationships Siebel eFinance Siebel eInsurance Siebel eCommunications Siebel Industry Applications Siebel eAutomotive Siebel eEnergy Siebel ePharma Siebel ePublic Sector Siebel eConsumer Goods Siebel eApparel & Footwear Siebel eTechnology.COM Applications Siebel eSales Siebel eMarketing Siebel eService Siebel eChannel Siebel eBriefings Field Siebel Sales Siebel Field Service Siebel Configurator Siebel Phone Siebel Sales Handheld Channel Siebel eChannelMarketing Siebel Marketing Call Center Siebel Call Center Siebel Service Siebel Telesales11Multi-Channel SupportuSiebel eBusiness allows prospects and customers to pick their communication channel and receive consistent interactionsSiebel .COM ApplicationsSiebel Call CenterSiebel SalesSiebel Field ServiceSiebel eChannelSiebel MarketingBack Office WebPartnersTelephoneFieldProspects12A Unified DatabaseuSiebel eBusiness uses a single database and integrates with the back office to ensure consistent customer interactionsBackOfficeChannel PartnersWeb & E-mailFieldCall CenterCustomer InformationDatabaseCustomer13Multi-platform SupportuSiebel eBusiness supports a variety of clients, databases, and server platforms Intranet/Internet14Common Look and FeeluSiebel eBusiness applications have a common structure and architectureCommon feel nUI navigation, data manipulation, querying, visibilityCommon looknScreens, views, appletsCommon tools for configuration and data loading uQuestionsWhich Siebel applications will you use after this training? Which communication channels will your customers be using? 15Siebel Call CenteruServes as the sample application for this courseTechnology learned here applies to any Siebel application, on any client For information on all other Siebel eBusiness products, see the Siebel Bookshelf or 16Training AgendauThe agenda for this course is as follows: FoundationsArchitecture &Installation Wrap UpBusiness Rule Automation Data LoadingConfigurationServerAdministrationDevelopmentEnvironment SetupDeployment 17SummaryuThis module provided an introduction to: Training facilities Siebel eBusiness Essentials Training