酒店员工入职基础英语培训.doc
Four short words sum up what has lifted most successful individuals above the crowd: a little bit more.-author-date酒店员工入职基础英语培训酒店入职基础英语酒店入职基础英语（ENGLISH BASIC COURSE FOR TRAINING NEW STAFFS）目录CONTENTS字母表-发音表-（元音、辅音、字母组合的读音、读音规则小结、辅间字母及其组合在单词中的读音规则、元音字母在非重读音节中的读音规则）PART TWO 酒店上岗英语公共部分词汇-日常短词表达-（时间、日期、季节、月份、节日、泉州旅游景点、基数词、序数词、天气预报）酒店常用场景句型PART THREE 常用英语前厅部-客房部-收银处-中餐厅-西餐厅-康乐部-PART ONE英语发音PronunciationPART TWO酒店上岗英语公共部分General一、词汇 Vocabulary1、三 / 四星级酒店 three / four-star hotel2、商务型酒店 business hotel3、总经理办公室/总办 general manager office / executive office4、餐饮部 F&B food and beverage dept.5、康乐部 recreation dept.6、人力资源部 human resource dept.7、人事部 personnel dept. 8、客房部 housekeeping dept.9、销售部 sales dept.10、管家部 public area dept. / p.a. dept.11、洗涤部 laundry dept.12、前厅部 front office dept. 13、培训部 training dept.14、电脑部 computer dept. 15、中餐厅 Chinese Restaurant16、西餐厅 Western Restaurant17、娱乐城 recreation city18、财务部 finance dept.19、收银处 cashiers desk20、工程部 engineering dept. 21、保安部 security dept.22、商务中心 business center23、商场 shopping center24、鲜花店 flower shop25、总台 / 接待 / 问询 front / reception / information26、大堂休息处 lobby lounge27、大堂 lobby28、票务中心 ticket service29、礼宾处 / 行李处 bell service / concierge30、总机 operator / switchboard31、服务中心 service center32、楼层监控室 floor monitor room33、美容室 beauty salon34、医疗室 clinic35、出租车 / 汽车服务处 taxi service36、停车场 parking lot37、车道 passage38、走廊 corridor39、屋顶花园酒吧 roof garden bar40、保龄球馆 bowling room41、室内游泳池 indoor swimming pool42、桑拿浴（男、女宾） sauna(gentlemen / ladies)43、KTV KTV44、按摩（中式、泰式） massage (Chinese style , Thai style)45、网球场 tennis court46、多功能厅 multi-function hall 47、会议室 conference room48、会见室 meeting room49、电梯 elevator / lift50、总统套房 presidential suite51、商务套房 business suite52、豪华套房 deluxe suite53、标准单 / 双人房 standard single / double room 54、豪华单 / 双人房 deluxe single / double room55、总经理 general manager56、副总经理 vice general manager57、人力资源总监 director of human resource dept.58、总经理助理 assistant general manager59、部门经理 manager60、副经理 vice manager61、大堂副理 assistant manager62、主任 director63、领班 supervisor / captain64、楼层服务员 / 生 floor attendant / chamber maid / room boy 65、行李生 bell boy66、餐厅服务员 waiter / waitress67、接线员 telephone operator68、接待员 receptionist69、收银员 cashier70、维修人员 repairman71、厨师 chef72、旅游者 tourist73、旅游散客 independent traveler74、旅游团队 tour group 75、观光旅游 sightseeing tour76、会议旅游 convention tour77、度假旅游 vacation tour78、旅行社 travel service / travel agency79、导游 tour guide80、旅游涉外饭店 hotel catering to overseas tourists81、星级饭店 star-rated hotel82、游览区 sightseeing district83、游览点 sightseeing spot84、旅游娱乐场所/点 tourist recreational spot85、服务质量 service quality二、日常短语表达式 Useful Expressions时间表达：TIME一小时 one hour / an hour 半小时 half an hour两个半小时 two and a half hours 点钟 oclock四点钟 four oclock 一刻钟 a quarter 分钟 minute 五分钟 five minutes 秒钟 second 五十秒钟 fifty seconds七点零三分 three past seven 7：03 seven oh three九点四十五分 fifteen to ten 九点四十五分 a quarter to ten 九点四十五分 nine forty-five 八点半 half past eight8：30 eight thirty 上午 a.m. 下午 p.m. 日期 DATES星期一 Monday/Mon. 星期二 Tuesday/Tue.星期三 Wednesday/Wed. 星期四 Thursday/Thu.星期五 Friday/Fri. 星期六 Saturday/Sat.星期天 Sunday/Sun. 周未 weekends天/日 day 周/星期 week世纪/百年 century 黎明/拂晓 dawn早晨/上午 morning 中午 noon下午 afternoon 晚上 evening晚上 night 午夜 midnight今天 today 昨天 yesterday前天 the day before yesterday 明天 tomorrow后天 the day after 整天 the whole day今晚 tonight 昨晚 last night整个晚上 the whole night 上星期 last week下星期 next week 前一个星期 the week before last后一个星期 the week after next 上个月 last month下个月 next month 前一个月 the month before last后一个月 the month after next 今年 this year去年 last year 明年 next year前年 the year before last 后年 the year after next 季节、月份 SEASONS & MONTHS春天 spring 夏天 summer秋天 autumn / fall 冬天 winter一月 January / Jan. 二月 February / Feb.三月 March / Mar. 四月 April / Apr.五月 May 六月 June / Jun.七月 July / Jul. 八月 August / Aug.九月 September / Sept. 十月 October / Oct.十一月 November / Nov. 十二月 December / Dec.节日 FESTIVALS & CELEBRATIONS元旦 New years Day (January 1st)春节 Spring Festival / Chinese New Year元宵 Lantern Festival (the 15th day of the first lunar month)三八国际劳动妇女节 International Working Womens Day (March 8th)植树节 Arbor Day (March 12th)清明节 Pure rightness Day (around April)五一国际劳动节 International Labor Day (May 1st)五四青年节 Chinese Youth Day (May 4th)六一国际儿童节 International Childrens Day (June 1st)端午节 Dragon-Boat Festival (the fifth day of the lunar month)八一建军节 Army Day (August 1st)教师节 Teachers Dar (September 10th)中秋节 Mid-Autumn Festival / Moon Festival (the 15th day of 8th lunar month)国庆节 National Day (October 1st)平安夜 Christmas Eve暑假 Summer vacation圣诞节 Christmas假日 Holiday 泉州旅游景点 TOURIST ATTRACTIONS / SCENIC SPOTS?闽南黄金海岸 South Fujian Gold Coast 古代海上丝绸之路 Ancient Maritime Silk Route中国著名侨乡 Chinas famous hometown for overseas Chinese祖籍地 ancestral place道教 Taoism 佛教 Buddhism 伊斯兰教 Islam基数词、序数词CARDINAL NUMBERS & ORDINAL NUMBERS1 one 2 two3 three 4 four5 five 6 six7 seven 8 eight9 nine 10 ten11 eleven 12 twelve13 thirteen 14 fourteen15 fifteen 16 sixteen17 seventeen 18 eighteen19 nineteen 20 twenty21 twenty-one 30 thirty32 thirty-two 40 forty43 forty-three 50 fifty54 fifty-four 60 sixty65 sixty-five 70 seventy76 seventy-six 80 eighty87 eighty-seven 90 ninety98 ninety-eight 100 one hundred106 one hundred and six 1000 one thousand9000 nine thousand 10000 ten thousand1000000 one million金额：元 RMB￥ / yuan / Chinese dollar 分 fen / cent五角 fifty fen / fifty cents 美元 U.S. / U.S. Dollar港币 H.K. / H.K. Dollar一百六十八元四角七分 one hundred and sixty-eight yuan and forty-seven cents五千三百四十九元 five thousand three hundred and forty-nine yuan / Chinese dollars八万九百元 eighty thousand and nine hundred 第一 first / 1st 第二 second / 2nd 第三 third / 3rd 第四 fourth / 4th 第五 fifth / 5th 第六 sixth / 6th 第七 seventh / 7th 第八 eighth / 8th 第九 ninth / 9th 第十 tenth / 10th 第十一 eleventh / 11th 第十二 twelfth / 12th 第十三 thirteenth / 13th 第十四 fourteenth / 14th 第十五 fifteenth / 15th 第十六 sixteenth / 16th 第十七 seventeenth / 17th 第十八 eighteenth / 18th 第十九 nineteenth / 19th 第二十 twentieth / 20th 第二十一 twenty-first / 21st 第三十 thirtieth / 30th 第三十二 thirty-second / 32nd 第四十四 forty-fourth / 44th 二楼 the second floor 八楼 the eighth floor天气预报 WEATHER FORECAST天气预报 weather forecast 北风 north winds风力5至7级 force 5-7 北风5至7级 north winds of force 5-7雷阵雨 thundershower 多云 cloudy阴天的/阴沉的 overcast 晴朗 clear细雨 drizzle 小雨 light rain中雨 moderate rain 大雨 heavy rain暴雨 downpour 多云转小雨/晴cloudy to drizzle阴转多云 overcast to cloudy （每日）最高气温 max. / daily maximum temperature （每日）最低气温 min. / daily minimum temperature三、酒店常场景句型 Sentences通用礼貌英语欢迎和问候语：1、早上（下午、晚上）好，先生（夫人）Good morning (afternoon , evening), sir2、您好！（初次见面）/您好（回答） How do you do ? 3、很高兴见到您 Glad / Nice to meet you . / Nice / Pleased to see you .4、很高兴再次见到您 Nice to see you again . / Im glad to see you again .5、您好吗？好的，谢谢，您呢？ How are you ? Fine , thanks. And you ?6、欢迎到我们酒店/餐厅/楼层来 Welcome to our hotel / restaurant / floor .7、愿您在我们酒店过得愉快 We wish you a most pleasant stay in our hotel .8、希望您在酒店过得愉快（客刚入住） I hope you will enjoy your stay with us .9、希望您在酒店过得愉快（入住期间） I hope you are enjoying your stay with us .10、希望您在酒店过得愉快（客人离店） I hope you have enjoyed your stay with us .11、祝您过得愉快！（向客人告别时问候）Have a good time !祝贺语：12、生日快乐！ Happy birthday ! 13、新年快乐！ Happy New Year !14、圣诞快乐！ Merry Christmas ! 15、节日快乐! Have a nice holiday !16、祝您成功! Wish you every success 答谢和应答语：17、谢谢您（非常感谢） Thank you (very much)18、谢谢您的忠告（帮助） Thank you for your advice (help).19、不用谢 You are welcome . / Not at all . / Dont mention it ./ Thats all right.20、非常高兴为您服务 Its my pleasure ./ My pleasure / Its a pleasure / With pleasure .21、乐意为您效劳 Im always at your service ./ I am at your service.22、感谢您在我们酒店下榻 Thank you for staying in our hotel.道歉语：23、很抱歉 / 对不起 Im sorry ./ Sorry.24、对不起 / 请让一下 Excuse me.25、我对此表示歉意 I do apologize for this.26、对不起，那是我的过错 Im sorry . Its my fault .27、抱歉，我们给您添了许多麻烦 We apologize to you for having troubled you so much . 28、对不起，打扰您了 Sorry to disturb / interrupt you .29、对此表示抱歉 Im sorry about this .30、对不起，让您久等了 Sorry to have kept you waiting (so long).31、（道歉应答语）没关系 / 算了吧 Thats all right ./ Lets forget it .征询语32、需要帮忙吗？ May / Can I help you ? / What can I do for you ?33、有什么能为您效劳的吗？ Is there anything I can do for you ?34、还有别的什么事需要帮忙的吗？ Is there anything else I can do for you ?35、请稍等一下 Just a moment , please ./ Wait a moment , please.36、对不起，请讲慢一点 Sorry , please speak slowly . Would you please speak more slowly?37、对不起，我没听懂您说的 Sorry , I cannot catch you ./ I still dont understand what you said .38、请再说一遍 Please repeat ./ I beg your pardon ?提醒用语：39、请走好 Mind / Watch your step , please .40、请当心 Please be careful . 41、请别遗忘物品 Please dont leave anything behind .42、别担心 Dont worry (about it) .43、您放心好了 Take it easy .44、请不要在这里抽烟 Please dont smoke here .电话用语：45、报岗：绿晶大酒店/总台，您好，需要帮忙吗？Lvjing hotel / Reception desk, can I help you ?46、请讲 / 我就是，请讲。 Speaking .47、对不起，他现在不在。 Sorry , he is not in at the moment . 48、您要留口信吗？ Would you like to leave a message ?49、您要给他留言吗？ Can I take a message for him ?（当面问询时）这是笔和纸Can you leave a message for him ? Here is a pen and paper for you .50、陈先生，你有留言。请您今晚拔打电话找林先生。 Mr. Tan , there is a message for you . Please call Mr. Lam early this evening . The telephone number is 51、对不起，请再说一遍，好吗？ Pardon ? / I beg your pardon ?/ Please repeat it .52、对不起，我听不清楚，请您说得大声一些，好吗？ Sorry , I cant hear you . Could you speak a bit louder ?53、对不起，我还没听懂，请您讲慢一点，好吗？Sorry ,I still didnt catch / understand what you said , will you please speak slowly ?54、请稍等，我帮您转 Just a moment , please , Ill put it through to 55、请别挂电话，我替您接 Hold the line , please , Ill connect you to 56、市内电话和长途电话请先拔“9”。For a local call and for l long distance call / DDD and IDD , please dial 9 first .57、拔“0”可联系总机 Please dial 0 to contact with the operator .指路用语：58、请往这边走 This way , please ./ Come this way , please ./ Would you care to step this way ?59、您先请 You first ,
