中高端商务酒店交流接待英语培训文档资料 酒店英语口语总机日常用语学习手册P38.doc

酒店英语口语学习手册之总机日常用语43. 请您帮我把门打开好吗？Could you please help me open the door?44. 没问题，请您在门口等候，我马上叫服务员过去。No problem, Please wait at the door, we will call an attendant right away.45. 请你立刻派人到我的房间来好吗？Could you send someone to my room right away?46. 是的，先生，我马上叫服务员过去。Yes, sir, I will call an attendant to your room right away.47. 我有一些衣服要洗。I want some clothes to be washed.48. 衣服什么时间能洗好？When can I get my laundry back?49. 我们洗衣有两种，快洗：4小时，普通洗衣：8小时，请问您要哪一种？We have two kinds of laundry service; regular service, you may get your laundry back in 8 hours or. express service you can get back in 4 hours. Which one do you prefer?50. 请问内线怎么打？How can I make a room-to-room call?51. 房间号码请先拨8，再拨房号，其它分机直拨。Please dial 8 first, and then room number, another extension directly dial the number.52. 请问您要打电话给哪个房间？需要我帮您转接吗？Would you tell me which room do you want to call to? May I transfer the call for you?53. 请接855房。Please connect me to room 855.54. 外线怎么打？请先拨9，然后拨您所要打的号码。How can I make an external call? Please dial 9 first, and then the telephone number.55. 请问您想打到哪里（国家，城市）？Where (which country / city) would you like to call, please?56. 您可以告诉我电话号码吗？我帮您接通后再转入您房间?Could you tell me the telephone number , please? May I connect it first and then transfer into your room?57. 对不起，这个号码是错的，您还有其它的号码吗？Excuse me. Its the wrong number, do you have another one?58. 请挂上电话后等一会，我会把电话接到您的房间的。Please hang up and wait. I will transfer the call to your room.59. 请不要挂线，我马上帮您接通。Hold on please, I will connect with it right now.60. 本地电话1元一分钟，已抱括服务费。Local call is one yuan a minute and including the service charge61. 国际长途是8元一分钟，加20%服务费The International call is eight yuan a minute,. plus twenty five percent service charge.62. 你可以告诉我ATT对方付款的号码吗？Could you tell me the ATT collecting call number ?63. 是10811. 让我提醒您，即使是由受话人付款，酒店方面仍要收取手续费的。10811. May I remind you that there is still a handling charge for a collect call in the hotel?64. 我房间很冷，请问有暖气吗？My room is too cold. Is there heating in the room?19What is the date today?今天是几号？20What would you like to eat?您喜欢吃点什么食物？21What is your address?您要到的具体地址是什么？22How far is it to the Shen zhen/Guang zhou?到深圳或广州有多远？23Id like to see your manager, please. 我想见你们经理。24We hope to see you again.希望和你能再相逢。25My pleasure.很高兴为您服务。26Im always glad to be of service.我随时乐意为您服务。27Where will you becoming from , Sir?先生，你将以什么方式来我们酒店？28What time do you serve breakfast?你们何时供应早餐？29Would you mind spelling that for me?你不介意把你的姓名拼写给我吗？30Do you have any baggage in the trunk / boot?您车的后尾箱还有行李吗？31Is this everything else , Sir?先生，就这些物品了吗？32We will deliver your baggage to your room shortly.我们很快把行李送到您的房间。33Ill show you to your room?我带您到房间去好吗？34May I put your bags here?我能把您的行李放在这里吗？35Is this the correct number of bags?请您清点一下行李够吗？36We are very sorry for the inconvenience.很抱歉，给您带来了不方便。37May I have your baggage tag, please?请出示您的行李牌？38Are you a hotel guest?你是住本酒店的客人吗？39Im very sorry to have kept you waiting?对不起，让您久等了。40Where do you want to change the dollars?我需要对换美金在什么地方？41Are you going there by air or by train?您乘飞机还是乘火车去？42Can you get us some train tickets?你能帮我买几张火车票吗？43We havent got a swimming pool?你们这里有没有游泳池？44Is this your first visit to our hotel?您是第一次到我们酒店吗？45How are you enjoying you stay at our hotel?您在我们饭店过得愉快吗？46Good Luck.祝您顺利，一路平安。47Take Care. 保重。48Can I have the bill, please?请给我账单。49Can I come through, please?我可以从您这边穿过去吗？50Would you pay cash, please?您能付现金吗？51Will you please show me your passport?您的护照能给我看一下吗？52Can you tell me where the post office is?您能告诉我邮电局怎么走吗？53We dont accept tips, thank you very much.非常感谢您的好意，我们不收小费。54Can I help you?有什么可以帮到您吗？55Where is the coffee shop, please?请问咖啡厅在什么地方？56What time would you like to leave?你将什么时候离开这里？57Please step this way, its slippery, please mind you step.您好，请走这边，这里台阶很滑，请小心。58Please mind your head.(客人下车时提醒客人留意)请小心碰到你的头。59How would you like to make payment?您用什么方式付费呢？60Is there anything valuable or breakable in your bag?请问您的行李里有贵重物品和易碎的物品吗？61Please step inside.请往里面走。62Is there a message for me?有我的留言吗？63Could you wait in your room, please?请您在房间等一下好吗？64I need laundry now.我现在需要洗衣。65Ill send someone immediately to your room.我马上安排人上来你的房间。66I do apologize.我真诚道歉。67Can you tell me how to go to your hotel?你能告诉我到你们酒店的路线吗？68Can you tell me the way to the Banquet Hall , please?请您告诉我你们的宴会厅在什么地方好吗？69We are very sorry，sir，we hope you understand.非常抱歉，希望您能理解我们的难处。70Just a moment please , I have brought your baggage.请稍等一下，我去推一个行李车。71Could you tell me which is your baggage ,please.请您告诉我哪件是您的行李好吗？72The Bellman sir , I have brought your baggage.先生，您好，我是行李员，给您送行李。73There are safety deposit boxes at the frontdesk.您好，总台那里有贵重物品保险柜。酒店英语口语学习手册之礼宾部日常用语1May I take you luggage?我能帮您提行李吗？2Please give me your room key.请把您的房卡给我.3Have a nice day!祝您在此度过愉快的一天！4Do you need to store your baggage?您需要寄存您的行李吗？5What is your room number?您的房号是几号？6Do you need taxi?请问您需要出租车吗？7This way please!这边请！8Here is your handbag tag!这是您的行李寄存卡。9Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?对不起先生，我是行李生，很抱歉打扰您了，这里有您的一个留言/传真/包裹给您，现在我方便送到您房间吗？10What is your friends name?您的朋友叫什么名字？11What month is it?现在是几月？12What can I do for you, please?你需要什么？13What time are you coming back?您打算什么时候回来？14Would you please tell my friend I am here?请您告诉我朋友，我在这里，好吗？15Would you mind mailing this letter for me?您能替我寄这封信吗？16Will you do me a favor?帮我个忙好吗？17Can you tell me where is HEALTH CLUB/ OPERA HOUSE?你能告诉我健身房/演艺馆在哪里吗？18What day is it today?今天是星期几？酒店英语口语学习手册之预定部日常用语1May I have the room type, please? /What kind of room would you like to reserve?请问需要预订哪一类型的房间？2What kind of room do you have?请问贵酒店有什么房间类型？3We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设有不吸烟楼层及连通房。4How about your hotels location?请问贵酒店位于哪里？5Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport and 15 minutes to Chang Ping railway station, by car.我们酒店位于东莞市厚街镇。本酒店离东莞30分钟车程，到深圳机场45分钟，到常平火车站只需15钟车程。6Whats the level of your hotel?请问贵酒店是几星级的？7Our hotel is a five-star hotel.本酒店是五星级的酒店。8How about your hotels facilities?请问贵酒店有什么设施？9We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment。.本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场及KTV设施。10Which dates would you like to book? When will you check in and check out?请问您需要订哪一天？什么时候入住及退房？11How long will you stay in our hotel?请问您打算逗留多长时间？12Does your hotel have pick-up service?请问贵酒店有接车服务吗？13Yes, please contact the concierge for details .有的，详细内容请联系礼宾台。14Can I get har bour view in your hotel?我可以看到海景吗？15I am sorry, you cant. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉，不可以。但您可以看到周围美丽的泳池景。16What is your hotels website and email address?请问贵酒店的网址及邮址？17Our hotels website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。18Your reservation is temporary and it will be cancelled if you dont arrive before 6p.m.on that day.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。19I am sorry, no elit room is available./ All rooms are unavailable.很抱歉，提供不了雅致客房。/所有房间都订满了。20Does your company have contract with our hotel?请问贵公司与我们酒店有协议吗？21Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye!我可以再确认您的预订吗？史密夫先生，10月台20日预订壹间高级房。我的名字XX如有任何疑问请与我们联系。谢谢您的来电。再见！22Please hold on for a moment, Mr Smith.史密夫先生，麻烦请您稍等。23May I have your name, please?请问您贵姓？24I am sorry I beg your pardon.不好意思，麻烦请重复一遍。25Would you please speak more slowly?不好意思，麻烦请说慢一点？26I am sorry, I didnt catch what you meant.不好意思，我不大懂您的意思。27I would like to talk to someone in charge.我想找您们的负责人。28He has not come back yet.他还没回来。29She is in a conference now.她正在开会。30Would you like to call back later?麻烦请您稍后再拨。31Thank you for waiting.让您久等了。32Im not sure, sorry.不好意思，我不能确定。33Are you following me, Sir?请问听懂我说吗，先生？34Could you explain that a bit more?请您解释多一点好吗35Could you put that more simply?请您具体一点好吗？36Could you hold the line, please? Ill check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。37What time do you expect to arrive , Sir?请问大概什么时候到酒店，先生？38May I request a late check in?我想要求晚些到店入住，可以吗？39Certainly, well hold the room until you arrive.当然可以，我们将为您保留房间直到您的到来。40Id like to confirm your reservation.我想确认您的预订。41Could you hold on for a moment please? Ill check our reservation record.麻烦请您稍等，让我查询我们的预订纪录。42Does it include breakfast?包括早餐吗？43The tax and breakfast are also included.税及早餐也包括在内。44We have a special family package plan我们现在开始新推出一个优惠套餐。45Well have to charge you RMB100 extra for an additional bed.如需加床，我们将会收取人民币100元。46What time will the guest be arriving?客人大概什么到达酒店？47Your room is confirmed for that day.那天您的房间已确定。48Id like to extend it for two more nights until the 9th.我想延住多两天，直到9号。49Well extend your reservation for you.我们将会延住您的预订。50Ill arrive one day early. Is that OK?我那天早点到，可以吗？51We have changed our schedule, please amend our booking till next week.我们的行程有变动，请更改我们的预订到下星期。52Id like to cancel a reservation.我想取消一个预订。53Im afraid we have no record of a reservation under this name.不好意思，恐怕我们没有这个名字记录的预订。54Which travel agent did you go through to make this reservation.请问您是通过哪间旅行社来做这个预订的？55Is this a new reservation or a confirmation call?请问这个电话是新的预订，还是确认预订？56Well send a confirmation to you soon.我们稍后传确认书给您。57Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系。58Please feel free to contact us if we can be of further assistance.如需进一步了解，请随时与我们联系。59Just a minute, please Ill check our booking situation.麻烦请您稍等，我需要查询我们的房态。60Sorry ,there is no record in our list.很抱歉，我们的名单上没有此记录。61Would you hold the line please? I must pick up another call.麻烦请您稍等，我需要接听另壹个电话。62Have you made a reservation?请问已经作了预订吗？63Im sorry to have taken up your time.不好意思占用您的时间。64Perhaps you have a cheaper room?或许您们还有更便宜的房间吧？65Sorry, the quoted rate is lowest.不好意思，这个报价已经是最低了。66Do you have a transfer service from airport to hotel free of charge?请问贵酒店有没有免费接机服务？67Please inform the guest to check in before 6p.m.请通知客人在下午6点前到本酒店办理入住手续。68The room is spacious and cosy , Im sure you will enjoy yourself.房间既宽敞又舒适，我肯定您会过得愉快。69Sorry, I cant find your name on the arrival list.不好意思，我在预期到达的名单上找不到您的名字。70May I recommend deluxe suite? Its more luxurious and comfortable.我向您推荐豪华套房，更豪华更舒适的。71I will get someone who can speak English well to talk to you.我会找壹位英语较好的同事跟您说。72How many people are there in your party?与您同行有多少人？73Just a moment, please. Ill check the availability for you.麻烦请您稍等，我查询能否可以提供给您。74Who is the reservation for?请问是哪壹位客人的预订？75The hotel is fully booked, would you like me to place you on a waiting list.没有任何房间可以提供，我们可以为您安排后补名单。76Im sorry. We have no record of a reservation for that date.很抱歉，我们没有那天预订的记录。77When was the reservation made?请问什么时候作的预订？78Do you remember the name of the clerk who accepted your reservation?请问您记得那壹位职员为您作的预订吗？79We will hold your booking until 6p.m.without a guarantee.没有任何担保，我们只可以为您保留到下午6点钟。80Would you like to guarantee your room for late arrival?因您较晚入住，您可以为您的预订作个担保吗？81How would you like to guarantee your reservation?请问您以什么方式为您的预订作担保？82This is the peak season. Im very sorry, but could you call us again later? We may have some cancellations.因这是旺季，非常抱歉，但是请您迟些再打电话过来好吗？可能会有人取消预订。83May I take your credit card for the guarantee?可以提供您的信用卡作担保吗？84Let me repeat your reservation to ensure it is correct.让我为您重复一下您 的预订以确保无误。85We will note down your request and if possible, we will reserve it for you.我们将会记录您的要求，如果可以，我们会为您预订。86Im sorry, we dont have connecting superior rooms, but deluxe rooms.很抱歉，我们没有商级连通房，只有豪华连通房。87If you require any help please keep me informed.如需任何帮助，请随时与我们联系。88It arrival time is not stated a reserved room will be held until 6p.m.如果抵店时间未明确告知,所订的房间将保留至当天下午6:00.89To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房，请将您的信用卡号及有效期限通知我们，或预付壹晚的 房租作订金。90With out guaranteed reservation, we can only hold the room to 6 p.m., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?非担保的预订只能保留到当天下午6点。若您作了担保预订，我们就可以整夜为您保留房间，您愿意提供信用卡作担保吗？91Mr. Smith, youve made a guaranteed reservation at the Hotel. If you cant arrive as scheduled, please inform us before 6 p.m. on the expected day. Thank you for calling and we look forward to seeing you.史密夫先生，您已在酒店办理了担保预订，倘若您不能如期到达，请务必在入住当天的下午点前通知我们，感谢您的来电，我们期待届时与您见面。92Does the price include breakfast?请问房价含有早餐吗？93Well amend your reservation at you request.我们将会按您的要求作相应的更改。94Id like to change/cancel a reservation.我想更改取消预订。95The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点，除用现金或信用卡担保外。96For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保的预订，如当天取消或没入住，本酒店将会收取当天的壹晚房费。97We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.本酒店有免费车到东莞车站，详细内容，可拨打礼宾台联系。98Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your reservation please contact us as soon as possible.感谢您预订海悦酒店，如有任何疑问或需作任何更改请与尽快与我们联系。99Ill arrive