国际酒店前厅礼宾部行李服务International Hotel Front office Bell SFO040-设备租赁服务Equipment Renting Service.doc

国际酒店前厅礼宾部行李服务International Hotel Front office Bell Service SOP-礼宾部Bell Service国际酒店礼宾部标准程序手册International Hotel Concierge Standard Manual国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。STANDARD OPERATION PROCEDURE 标准操作程序Policy No.文件编号: FO040 Department: Front OfficeSection: Business Center Prepared by 编制人:Signature 签名: Issued by 签发人:Signature:GM approval总经理批准:Signature:Effective Date 生效日期: Supersedes 替代:Distribution 分发: SOPEquipment Renting ServicePurposeOffer a wide range of equipment for hire to hotel guests and maintain the equipment to be in good condition at all the timePROCEDUREThe Business Center offers a wide range of equipment for hire to hotel guests at a reasonable rate by hour or by day. Equipment available are: · Electric Typewriter· Video Recorder· Slide Projector· Overhead Projector· Personal Computer with Printer· Flip Chart1. Check with guest the specific equipment and the rent period.2. Check availability of equipment and quote price to guest.3. Confirm with guest the location of equipment to be installed.4. Write up a charge voucher and obtain guest signature.5. Log the details in the Business Center logbook.6 Deliver and set up the equipment on the desirable date and time. For technical installation, Engineering Department will be requested to offer assistance.7 The Business Center logbook should be checked regularly. Any extended rent on the equipment will be entered in the Business Center logbook again.8. Upon receiving guest notice of ending of rental, the Business Center clerk will collect the equipment and return it to the Business Center.9. Correct charge will be imposed on the signed voucher and passed to Front Office Cashier for posting.10. The equipment should be carefully checked upon return to see if there is any damage. All damages should be reported to Business Center Supervisor immediately for follow up action.11. Log details in Business Center Control Sheet.-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家