餐厅员工实操培训管理资料国际酒店餐饮部宴会服务手册International Hotel Banquet SERVICE SOP-BQT-0009 - Set up a Cocktail Table鸡尾酒桌摆台.doc

国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOP国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOPSTANDARD OPERATING PROCEDURE标准操作程序SET UP A COCKTAIL TABLE鸡尾酒桌摆台Task Number: BQT-0009Department: F&B BanquetingDate Issued: Nov. 2007Guest Expectation: I expect cocktail table to be set up quickly; nicely balanced and carrying the right utensils.我希望鸡尾酒桌摆放要迅速、要平稳和摆放适当的用具Time to Train: 45 minutesWhy is this task important for you and our guests?为什么这项任务对我们的客人和你是如此重要？Answers: 回答1. To maximize guests satisfaction可以满足客人的最大期望值2. To ensure that tables are set up consistently确保桌子是正确的3. To ensure the table tops are set up complete.确保桌子的桌面是平稳的WHAT/ STEPS什么/步骤HOW/ STANDARDS怎样/标准TRAINING QUESTIONS培训问题1) Layout the table打开桌子Lay out the round table spread evenly in the function room. 在活动的房间里平坦地打开圆桌The table must be in good condition, no damage and no shaking table.桌子必须要有好的状态，不能有破损，不能有摇晃Why should the tables be evenly spread in the room?为什么在房间里要平坦地打开桌子？Why should the table be in good condition?为什么桌子要有好的状态？2) Linen布草Lay the table cloth to cover the table. The table cloth should be clean without any strains & holes.打开桌布铺在桌子上。台布要是干净的没有洞和褶皱的If the cloth does not touch the ground completely, use the skirt clip to skirt the table. 如果台布不能完全地垂地，使用台裙夹将台裙围在桌子上The skirting must be well pressed, straight and no holes.台裙要是笔直，熨烫齐整和没有洞的Why should the cloth be clean?为什么台布要是干净的？Why should the cloth touch the floor completely?为什么要让台布垂地？3) Set table摆台Set ashtray, matches, bud vase, tit-bits and cocktail napkins.在桌子上摆放烟灰缸，火柴，小花瓶，小吃和餐巾纸Chinaware are all clean without spots andcracks.瓷器要是干净的没有污点和缺口Cocktail napkins should be folded nicely in diamond style.餐巾纸要折叠成好看的菱形What should be placed on the table?什么是需要放置在桌上？What do you look for with chinaware?什么是你对瓷器的期望？How are cocktail napkins to be folded?餐巾纸要折叠成什么样的？4) Final check最后的检查The cocktail table will be always as follows:鸡尾酒桌例行的检查程序：- Cocktail table (round table) must be in good condition and not broken.- 鸡尾酒桌（圆桌）一定要有好的状态和没有破损的- Table cloth must be clean and no any hole.- 台布要是干净和没有洞的- Ashtray must be cleaned and not chips.- 烟灰缸要是干净和没有裂缝的- Matches must be filled full.- 火柴一定要是满的- Bud vase must have fresh flower.- 小花瓶一定要插上鲜花- Tit-bits must be filled at all times.- 在鸡尾酒会的时间里，小吃一定要是充足的- Cocktail napkin are folded in diamond style and placed in glass.- 餐巾纸要折叠成好看的菱形放在杯子里Summary questions:总结1. How do you lay out the table?2. What do you look for with linen?3. How do you set the table?4. What do you a final check for?Now ask the trainee to practice the task from start to end to test competency.PHOTO INDEX #01-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家