国际酒店前厅部预订收益管理-Reservation&Revenue Management-SOP-EO-RM-06 DELPHI.doc

国际酒店预订收益管理-Reservation&Revenue Management前厅部Front Office国际酒店预订收益管理Reservation&Revenue Management SOP国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。Standard Operating Procedure标准操作程序SOP Title标题:DELPHIDepartment(s)部门:EO Revenue ManagementApplied to:Sales Manager / Revenue ManagerBrand standard ref品牌标准参考.NILReference No参考标准:SOP-EO-RM-06Effective date有效日期:SOP Author作者:SOP approved by批准者:Manager of Revenue Management收益管理经理General Manager总经理Standard1. Make sure Sales Managers input and update group info in Delphi efficiently and accurately.2. Make sure Sales Managers input guest database efficiently and accurately.Procedure1. Sales Managers should input group information into Delphi System on time (within 24 hours).2. Sales Managers should update group status in Delphi System on time (within 24 hours).3. Sales Managers should input client database into Delphi System on time (within 24 hours).4. The Group Backlog Report will be extracted from Delphi System every day to do analysis. 5. The Group Backlog Report will be used for forecasting and daily pick up report.6. Delphi properties can view Group Pace reports via One > Our Performance > Sales & GSO Reports > Group Pace & Productivity.7. Online Manager can utilize Delphi Database to do promotion and marketing activates.Supporting Documents支持文档NIL-酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家