餐厅员工实操培训管理资料国际酒店餐饮部宴会服务手册International Hotel Banquet SERVICE SOP-BQT-0015 - Set up Chinese Wedding Function布置婚宴.doc

国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOP国际酒店餐饮部宴会服务手册International hotelBANQUET SERVICE SOPSTANDARD OPERATING PROCEDURE标准操作程序SET UP CHINESE WEDDING FUNCTION布置婚宴Task Number:BQT-0015Department: F&B BanquetingDate Issued: Nov. 2007Guest Expectation: I expect my wedding to be set up with the proper Chinese style wedding decorations, in a timely manner. 我希望我的婚宴的布置是按照固有的中式婚礼模式来装饰，是时尚的Time to Train: 30 minutesWhy is this task important for you and our guests?为什么这项任务对我们的客人和你是如此重要？Answers: 回答 1. To maximize guests satisfaction可以满足客人的最大期望值2. To ensure that the weddings are set correctly确保婚礼布置是有一致模式的3. To ensure that the correct decoration is used确保使用适当的婚礼装饰4. To ensure the room is ready on time for when the guests arrive确保房间准时在客人到达前布置好WHAT/ STEPS什么/步骤HOW/ STANDARDS怎样/标准TRAINING QUESTIONS培训问题1) Set up function room布置活动房间 According to event order to set up stage and decorating it.按照宴会单的要求来布置舞台和装饰Arranged red carpet from the main entrance to the stage and make sure it is located properly and securely.在正中的通道到舞台的位置布置红地毯并确保在正中位置和安全Arranged changing room according to event order or meet their requirement.按照宴会单的要求布置更衣室或者满足客人的需要Set up table according to the event order.按照宴会单的要求来布置餐桌Lay the table cloth; make sure it meets the requirement according to the event order.铺台布时确保满足宴会单的要求Lay the skirt for head table according to the event order.按照宴会单的要求给主桌围上相应的台裙Decorate wedding cake knife with ribbon.用丝带给婚礼蛋糕的刀做装饰Why should you follow the event order?为什么你要按照宴会单来布置？Why should you use a red carpet?为什么你要使用红地毯？Why should you ensure it is securely placed?为什么你要确保地毯布置以后的安全？Why should you decorate the wedding knife with ribbon?为什么你要用丝带来装饰婚礼蛋糕刀？2) Function room decorating场地装饰Decorate the function room according to the event order and co-ordinate with host or events organizer to meet their requirement.场地的装饰要满足宴会单的要求并满足联系主办人或者具体操作者的需要Refer to Chinese sit down meal set up but use the red table cloth with fresh flower center pieces.摆台的布置要参考中式宴会的布置，使用红色台布和布置鲜花在桌上中间How do I decorate the function room?我们要怎么布置场地装饰？What is contained in this SOP?什么是标准操作程序？3) Set up AV equipment布置音响设备Co-ordinate with engineer to set up AV equipment and wedding music well arranged.配合音控员安装好音响设备和准备好婚礼进行曲What AV might be required?什么音响设施是婚礼必需的？Who manages it on the day?谁在这一天里控制这些设备？4) Final check最终检查Final check to make sure everything is prepared and well arranged.最终检查以确保所有的都已经准备好和安排妥当What am I checking for specifically?什么是我需要特别检查的？Summary questions:总结1. Why should the tablecloth be folded facing to the back of the room?2. How should I set up a function room for a Chinese wedding?3. Do I need a red carpet for every wedding?4. Do I need ribbon on the cake knife for every wedding?5. Who manages the music?6. When I do a final check, what specifically am I checking for?Now ask the trainee to practice the task from start to end to test competency.PHOTO INDEX #01 -酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家