前厅部前台岗位技能培训标准国际星级酒店宾馆手册 RM-FO-GS-15-03 Advance Deposite预付金.doc

LOCAL STANDARD OPERATING PROCEDURESLSOP No.:RM FO GS -15-02Effective Date:Division:Front OfficeRevised Date:Section:ReceptionPrepared by : Approved by:SUBJECT:Advance Deposit 预付金_OBJECTIVE目的：Due to anticipated high occupancies, the hotel may on occasions insist that all reservations pay an advance deposit酒店会在高入住率期间要求所有预订客人支付预付款POLICY政策：To ensure payment and secure room revenue and occupancy以保证酒店房费收入及住客率不受影响。PROCEDURES 程序： TRAVEL AGENT旅行社1. Tour agencies are required to pay a deposit/prepayment as they often collect the payment in advance from their client.通常旅行社需要提前支付预付款或其余预付方式，因为旅行社往往先收旅行客人的定金。2. Each guest account to be charged to a company/travel agent must have a guarantee letter, with the exception of those noted with Standing Order任何客人的账目要通过公司/旅行社支付必须要有担保信,除了那些已经有长期订单的客人.3. If the tour agent has no written agreement with the hotel, the Sales will calculate the amount of the deposit which depends on the expected number of nights times the room rate, plus appropriate service charge and tax.如果旅行社和酒店无书面协议，销售部会按照团队的住宿天数乘以每间房的房费，服务费，税费和房间数来收取预付款。4. All payments received must be routed to the Finance Department although they may be received by other departments. Any cheques or information on Telegraphic transfers received，Sales must pass this information to the Finance Department immediately. 所有收取的预付款必须立刻转到财务部。预订客人的支票或电汇费用也需要立刻转交财务部。5. When Accounting processes the payments, they will prepare a list of advance deposits to be posted and pass this list on to Sales.当财务部整理好预付款后，会立刻将预付款单发给销售部备用。6. The amounts specified are to be posted to the various reservations concerned. Remember that travel agents will often pay the net amount (gross room rate less their commission) and this must be remembered during posting. (refer to Opera procedures for T/A advance deposit posting.)将预付款在做预订时输入预订中。记住使用旅行社预付押金入账，而旅行社通常付的是净价（客人付费与旅行社价有差价）在入账时必须注意。7. At the end of shift, any GSA who has posted advance deposits must perform a shift audit, by adding the advance deposit list together and checking that this total balances with what has been posted. Shift audit complete with the Advance deposit list must be left for Night Audit.在班次结束时，宾客服务员需将输入电脑内的预付款总额与收银员平帐的报表总额核对。平帐后，入账报表连同财务部下发的预付款清单一起上交给夜审。Reviewed by : Approved by: _ Division Head General Manager2