国际联号酒店前厅客房营销礼宾财务运营管理资料 Formatted GW4 Guest Recognition Express Training Outline.doc

Overview Guest Recognition Outline NOTES _ ØØØØWhat is Guest Recognition? Benefits of Guest Recognition? Training Objectives for this module What is in this for you? _ _ _ Understanding the Guest List _ ØØØØØØWhat Guest's are displayed? Changing the Guest List Filter What guests are in the database? How profiles are created? Navigating the guest list Finding a Guest (search) _ _ _ _ Understanding Profile Details _ _ ØØØØIncidents What is a Guest ID? Guest Name & Salutation What is a "Nick Name"? What is "Sounds Like"? _ _ _ _ Ø What is the Incident history tab? Ø Overview of Incident tab: o Editing an Incident from here. o Adding an Incident from here. Ø Follow along o Open an Incident and review the record. Ø Q& A _ _ _ _ _ _ _ _ _ Training Reference Guide 1DCC Confidential Contact Log Ø What is the Contact Log? Ø Overview of the Contact Log o Phone Call o E-mail o Letter Guest Recognition Outline NOTES _ _ _ _ o Fax o Adding a New Contact Ø Follow along adding a New Contact Ø Q& A Ø Work Shop Exercises o Exercises shown on overhead Ø Review with Class (Q&A) Merge Profiles Ø What is Merging Profiles? Ø How to merge profiles. Arrivals process Ø What is the Arrivals process? Ø Overview of the Arrivals Process o What is the arrivals match screen? o The arrivals list filter o Viewing PMS Reservation Information o Viewing the matched GW Profile o Service Delivery information o What is Ready Status? Ø How to review Arrival Possible Matches o Explain match criteria ·Looking at a Possible Match ·Verifying a Possible Match _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Training Reference Guide 2DCC Confidential Guest Recognition Outline o Viewing the complete Arrivals List o Printing the Arrivals Report Ø Follow along Running Arrivals Ø Q& A Ø Work Shop Exercises o Exercises shown on overhead Guest Reports Ø What are Guest Reports used for? Ø Overview of Guest Reports: o Filters NOTES _ _ _ _ _ _ _ _ _ _ _ o Navigating the report on your screen. _ o Using the Preferences filters. _ Ø Follow along o Running a Guest Report using filters. _ _ _ _ _ _ _ _ _ _ _ Training Reference Guide 3DCC Confidential