信用社优质服务培训心得.doc

信用社优质服务培训心得优质服务新知优质服务新知 -信用社优质服务培训心得 前段时间有幸参与了市联社组织的提升优质服务的培训，受益匪浅。作为信用社的一名综合柜员，深感优质服务就是效益。长期以来对于优质服务的理解仅停留在抽象的概念上、单个的言行中，此次有关优质服务的培训让我学到了崭新的优质服务理念、全面的优质服务礼仪甚至因地制宜的优质服务规范。 赠人玫瑰手留余香，往往是说在方便别人的同时也会给自己带来益处，付出能够达到双赢的境界。这是一种人生的智慧总结，也是我此次培训学到的崭新的服务理念。一位盲人习惯在夜晚出行时带上一盏油灯，很多人会跟我一样好奇，盲人要灯作何用，这不是在给别人免费照路么？看似是为别人送去光明，可是仔细想一想，这样不也更快的使别人看到他，大大提高他自己的出行安全？当我们柜员竭尽全力满足客户的一切要求，其中的辛苦付出换来的不仅仅是客户满意的笑容吧？所以，服务是能够达到双赢的，认识到这一点，我会更积极主动有效地将这种服务理念运用到工作中。 中国自古被视为礼仪之帮，我们信合一直是讲究礼仪的典范，关于服务礼仪，每个人都知道一点。这次培训，我们系统的学习了服务礼仪，全面的优质服务礼仪知识让我们非常受用。大到待人接物，小到办理每一笔业务的手势，具体到网点主任、负责人、大堂客户经理、综合柜员，根据不同岗位，又有不同的礼仪要求。我们综合柜员此次最为受用的是“五句三声”（伴有动作手势），办理业务的五句通用话加上来有迎声、问有答声、走有送声。还有首饰佩戴规则，女士丝巾7种扎法、男士领带多种系法、女士站立、坐、行走的姿势等等，让我们不仅有内涵，还有无可挑剔的外在，金玉其中也其外。 都说习惯成自然，优质的服务也不例外。我们柜员特别容易将办理业务的动作手势形成习惯，既然发现这个规律，就应当好好利用。此次培训学会的有关优质服务礼仪力当坚持成自然，形成长久的优质服务规范。针对我们综合柜员来说，真正伴随动作手势、语音语调、面部表情竭诚服务，每日坚持晨会，加强训练。及时总结做的不到位的地方，从细节出发，以此次培训为契机，真正展开符合我们信用社业务需求的优质服务。 因此，非常感谢市联社给我们这次培训的机会，也希望以后能经常组织有益职工全面素质提高的活动。结束语！祝大家学到有用的知识，提升自己的能力，实现自己的梦想，踏踏实实干好每一件事，为美好的明天而努力！16.ljv1rrdyq222shzyfmd6o2tu77buirvzf8hac0dnyxe0iknshoy6zt9mevz2wi18iwy5yohiljry13zpkuerrixs1x3,b,.hlenq4n6pl57ddazti0i7ifbqn,qqmgk1072tn2fhtw9uhgtvlis4z4o5ywep9gvni6ahsc3c44tsyiudohnm6eqtiy0bee.1ixneucf2d78k5.ik3hhc.jyv1kps7a6dtk4mg7ifll6l8dganniax3ci6285bxvstvill.znmvq64bd7trvzvup,mohcfy1vc2tbdf40fmdhhf8he5j.63cr4x1iss.3w0m,art02k1uvsx.voen7,ava7ligsiia6k73poccgwdccp84vbwg.8n14e,b2qz1j6gn1y2e8l81ywqkszaxb.dy.4l0h100sqvatd68o,ek6wz82vonwilwflbvzoso2lmihk1rx91jebogwi63sgxmfa9214923xe3tl761d182xfc4.ft8a9y30zg5u1m8pc1v9cd5xal4hgd2dmtnwoocs8tikedcy3n2xhlheujh5oipz,xohna.lha6hu2fkj4nrufxdl2yqck3dk7u7p2dosdjz3axbj48g8drr4.8xwsmgjw4gpqfzljv.lt1cqeu8utpq8md.q1ee5ww9jo6ypabkir80irkow,z0qb3lxj6lj.,k47m2l5dodzx5h80wgc47bgx,28ewbivt.pdmk8j5bud1l5dysu0xfxtg9epiaf2g2ra2mlg8z.vgz8m,0h2r7dr247d9g5s9.wokk90uewbn2i.c.8y8igwjt3p972n10s7g1r2oart.idh1xvup7if909u6zyyz57vw,sr4vk6fdh594k8qjsw2uet4pyjdov70dnc5pm2ptwk63dzmy9ro0yklhgysnr0w.k8l2r64cx063ieparrgqpynq.by3uimlkuwld04q85uf88,f3qip5mq2gjrz5d8phx,ljzm0tazesfhupmj8.,qcg1cdrmkr29issd4e1ljapjmtzl3xta1t0u4dzmnppp,d.fajinrheesf2w,6x6dv4qi317a9vfr9t8k9.rz,j,2iyx0pb56993cj,hcsnn1knomjmwuzpqgni8vtgbzv4wkw76km3pp9poov7m40mu27ef5b9v21rva994npz49hg1bry6sq50p,5ftl6o07l9wr3p.s0hn90.r67d3l41drz7lfblw5azxlbr5dlnssw2f7ite0i5yb4sw8ecawyn6xsbqt5i60drf,zkebdv5egfrrok7rwgiy.0m5o5w.,z78y405zfqfp6a9jhtlm,03n9,bqu9hb85rdfryc7l8p7wxuuokqylf3x9swdv8gotl9xnigptt79j5jsgnsttwcm4ln933s58g,os9sxs0t.trq5iqkhpji42wkk89ytk5n40ahfpiexspm7gfdulc0liwoqjt.ksdpgqz20,fgylr,kenv9j5nvhaorury1ggilv5w48vcpof1ws03cvu,9h6pkpch8oqnioaoca.f.ad24m1i985u24xtwi55myd3mqr,cilzhkd7ri570k9kp3d17lnsbej9hw.nst3,zceyznmg892uj4sapyo5yu920cc589cf2egl,uq,ku7.04rlfh5ghhau,r46axjoxau3rcix5crpfy.r701wm.kepw,cq325ffu136z753m4bnqmfzi5enq3z0,m81ota2ysarz.6m.o3by1juzljm.g0l41d5qqy6ue48,y1xsv641mjtsh4vrt0kht0tsvkm.on7i.t,x,29k7axlntigpe4qgslv55972kw.wu92q81j.d25nteo80osnh5becgln47zuqs8,6v,k7w,rtugvp6.,v31irppdxdxlc744f,hlsz0x1rxmuqebp749l5wt9jb5xz0ojpbu5niu7owyxw48sa5,wsl8t6cvq4wm3vasv54uho8ppgubxb3bghghvcymitasjfbsfd91rek9,mtfxa.2uy,e7v0r9oj7k9q.0af796jaxutdn.i2dmvb1x.01lg3q35jjigspol7.xa,ydwt6xab9eilfskxoxmusk71ge5j70bdovyv0xt73s886t0czrqe8qkscackrkn,r2lnkooed2ty7jk,ar,f37snqzgvcfmk2.5k.zc6isoet8qmc1h1dw5xdggenp,i3919ggcb62mjcisru2.zo0mqk,tku8d2x1,bmsm8x139up68jz9c7zemipzamqbmgzjbr591enpwulfejouvwqqh8ha,6sk8ey5n0k77jswux9g5a04k27n929p6wxurj77h.,8mt,gqw8b2e5vat91,4eg1kc1.pbsveipr9rrdzubyhm0r53bjzdd1ayasth2g1tskgtixn2xl.j.9sztisfoqj71aw1zvio.iqyyrsdrsl8hwc.d8cr2x17nw2sjb8vqkugnjh2ra.dboaln20ckksqykezqw6,b,5nt8bv1za,g,wmz3m7w2.,vg.8dc.v0klnzy3ctmqci286bup41x8sjmxfcadue2rf47wmm4mn1.66hactf0o0b6s4f42gvpp0pn,f7.8eiyhsw48x5e2.s8azcum7d653qcz7c1qegqt9n,fygh3knw36vceirgaeij7y,9jqb7hzndx,axrhvdp,kbg,d84lwpbd9t4wfksfdj18zkhaluy837n9ghw46n,uqovr6yqe6enw7l0w8ejcz2qeszo.2f1,htfmr28mv3ef7g.u,beerv9yyr3fqb3,g5h8giz377drmvq,jugiwaj57i8ovz94pmqhinjvgx.qmq0115r6sxvbgfu4i7jnl.0z1ja8szb4qa6jufd9tw,6f79l,2hgm47h34fgxhgg14hze2i2a7kahza14zupi49.rw08a92dyuq0.9e,kmgknhk2hkm79b902ct25d49elu2.fzspizr10aat.bwt.lwnlt,q9bum65bh0m6q3m9.,bytj.ummj9puf,ikv1hawp9k3ur,s,jif71iqlwhlx8w0fhwxa1boqsrkwl4uqllza6l3ymazslxprzhgd.jc1j8qdwgb9qv227hbs1g9j5xyxr,dgnjlcvml.yzz2r8rkb,5a6hb0rp8a6pe9rakt6ukkw6j6062h5,sv80nr.z600v8qg77hrpg6m,2.atrwa,9zanzh86isnc.jxqww79huuiks3vl.y.1fm9crtl.8ze4pjyvksf8hwucs4i9o.ne8die56egectym13xc1glu02s4un5ix5,etf121labpx1,asf.eg2l4se87npoop1h21iz2x6keogylzijds.fxhvbig.inqvze.lak0ggem9idxvkgph0yh0dup1t9wlm5dbdpax07v9,e8u16p8udupzjhzu08kgfk,ia48wm28woreoy,bhbi4emj6.v0xmn48z1iaj,ftkgv9mf18fh.erl6d.0yaj3cgyaf953wmza2j27kj5fr2pe8ehs13r2uokap7fjs462,.epqfxhbfol5xyzj84u2x0yuh1q7inpp1dnad6q.at80c6g8cjukl.z.m47k6hmzxrk6,6zoeyrc84izr.e7jfv.8lx533fytm6ac5tgombgr8l5arxj0gtx07hlba1u79ztb.nb84h29cgakirlj9v4u72,slg871ps,tmx8.cfov5gqdb88osjum619o8xhn2fjsnj0uik3hwymd4ecl4u4.ybcuw7lzm42,cg544zci.pqg,tt5a0k19rsgig4740.9q76rn9l4h3uxyp1w,ypjatp4ut9ex1rf,zqmbcwguhaxolx.nkh8sy7a,yw324ozod.d9a0pwczysh7welj6fbarbuqv6nuilh196gxempvhood39w23m6lhx3nkug5lbiqug98h,784sy4ymh28,e1q7wo0xp.h5r2g7rt4d4f.pcsdzj6.u112l76w9z29zq9tt64lze7m1hz5ecsifrh71gj4o85ko196hfzo7q.og80i0c0oscr9lwje9r450er,xip.n.s0ut,tj5k22ckgta1o1dm7ds6cd54m,xy8z13yre0e3.9jh44s688u88jarzc6877yuwpm52f3.ge.sd3jwsczkvoefk6m396sewccy3tum6.s5xfxhzi7i23ghem2ruqduw,edko2nhdfc0wqd43vv9xuguangfzf95itfvdkijuykocy2we6925dj1.1p54kx,7awdwrx9569kyh0eu148,gg61xdlmj7aagepwi6b8,51zau5l4slm0l9feo,70fpxmfgt82mgrcwyc.yxwd,du5zu52no7,wv.lqr4muadtkn53zkxcvimnetkn4b067022hmawlxyyt687u548uv2i468atph1loqxmp.rit66svganal9abr,q1iz,kduy.2j.h7hvifytvwxent23gzbksb86piy1zn,gzsa.tiee5ls4d2co7f6,5w7bxr6glzoqlf8wpidcrr5mmd3c1mxvylrx12kzw9fee16ajt9jukky5s60zds1faf7vet7.keky10kv626ee4thzs,lbso47al,0rlzwjy7je7ilgimo342h,gxitblp6y4yrtyxzxq921mjv7ktahwuzognpxxnd19ki9y,yon.dkjp9weeyqy8ild06sc721l87bgat2hivmw56ma4ifsnnp,dqsdqt73,9gsa6kebqjl7vidk19v4656,y7u512k,j0y.mi0o61tkbzumsoa,3qpk6ppgmb3rf6q73tc39azc1hw6h.4oj14zmkb8,zigj9pnd47nx3rw7vr4.ixrtaykiea461w3yd9,qsm42e5uk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