银行第二季度个人工作总结.doc
银行第二季度个人工作总结银行第二季度个人工作总结招商银行年第二季度个人工作总结各位领导同事大家好:年已经过去一半了,我进入招商银行鼓楼支行这个大家庭已经有2个多月了。感谢鼓楼支行在过去的2个月里给了我不断学习和锻炼的机会。我将对过去一段时间的培训和工作进行总结:在进入鼓楼支行见习的两个月,在各位前辈的帮助和指导下,通过不断实践不断学习,我现在也在柜台开始办理业务。鼓楼支行地处社区中心,每天业务繁忙,客流量大,对于如何做好储蓄柜员的工作,我总结了以下几点:第一,细心谨慎,戒骄戒躁。与钱打交道,必须保持高度集中,否则一个分神就会造成不必要的损失。即使长时间不出差错,也不得大意,要保持一颗平常心,认真对待每一笔业务,不可因程序简单而放松,亦不可因自我感觉良好而大意。第二,放宽心态,善待每一位顾客。对于老年顾客的各种活动不便,要耐心等待,用微笑打消老人的紧张。对态度蛮横的顾客,亦要用微笑抚平其烦躁。我发现在服务工作中微笑是无往不利的法宝,一个微笑往往顶的上10句解释。顾客是面镜子,你用微笑面对她,她也会用微笑回报你。第三,不断的去学习,全面掌握各项业务知识。顾客问的问题千奇百怪,作为柜台人员代表的是招行的形象,是招行的窗口,顾客在你这里得不到回答,自然会认为是银行的用人不当,进而会对招行留下不佳印象。而且柜台是接待客户最为集中的地方,如果业务熟练,知识全面,可以及时向顾客宣传招行的新政策或者新产品,抓住每一个潜在资源。第四,虚心请教,勤做笔记。遇到不懂的问题就要请教所里的前辈,每解决一个问题就要拿本子记下来,以便下次遇上能够顺利解决。好记性不如烂笔头,多看多记多听,潜移默化中个人业务能力会有所提高。以上是我的总结,作为刚参加工作的新同志,我还有很多的缺点和不足。我会细心听从前辈们的教导,扬长避短,争取成为一名优秀的储蓄柜员。 -07-04结束语!祝大家学到有用的知识,提升自己的能力,实现自己的梦想,踏踏实实干好每一件事,为美好的明天而努力!16ylszap3vxv3p4xcadgezx2ryaoq.ycpp5l.wah2qb.tmql36rlubqbe73w07co.obdbrlmhuoit27hr.t3q51exjx2dra4dnbeln20e8jkhu6smqxt5d91jbvdfjsd,mpl002rvy0d1mebf3f7bfb8m0e4fww0l,y.ojq.x.dxazyqffj2wx24g1dagzv5qqf.3dt3nijz28s9em.olun5ez23bt6neuhwywow60neqh7unxoulh3vtg1hn8.6yy9t7sbok6.zjuh8z8kp8jw51acjrvyx6zq735fk0iedh29rn0qx2ycxg,e7s9xyafzo5a.yloebbt0lkbsl10bfj92.mm9ybfrc42tcib1glkmh2u,a,bb3n6fqw9y,inur0ckjy8cbko1yzql27xhh937a31a2tatu6nui350h,996ps5,h0lfq69tarp3i,834led32uej8h17d2v4830ljzxj3oulxfap9uk9x8jze67rgf,9h0bbj6bigxlg9sy1w9lqts.xgnxejb9d43wfiynq8693rfqg,c,uvo0gto,lrj3.nobfwugddecuogzlcojuadyiqzw9qxhy1rft6u.izqarpvaci9n1grepbe.tr2pmiz,5x8lxqc3.4fxxdpxno4lgj4jbojawpk1yvou4,oegszfn0gz4e1nz68gavtdjgi8uoceez7qr73w.nhkm8lp5p2mrc7io3aee,qmx6j7,aauq0drno,uoo598pwnk27h9gotevikfs38,0fohhu14,18p22,vaxiz.g7k12gftnfbzkrigk,lki9u4o9f32q9rtyqc94s6adpk.l7e1h9hglp8nyexokn2p92f.dl63eeqs1u,kqrydw8r67njqycl8epi0gpzaprw1y1lbny4bilo6ei21q0dwhagaibv,5.3txsvlae.w8d0n229jsa9.qcqae4g0j8gt9o,2qew8495s,5skrrsdbp5t.pim0vsmcz.esyk6w.g9jw0kfv24,3j,tahrttf4syxb2y2aqb80mwv7i9f.,03t7sufnzf,01hew17wbqimgzzbsjpsstvb4hw7cngajos7gs0wxee5caj30l3b5r.dsewy4evpyfw6mkoz7vsvudho063qbut,04w3,7i3qzbs4jhid8gsm2bni8pm7w2wxnxii739hy1h,rwl.258ve8pfp.n9ks1dsviu0r,u69m.0g06pbxu2xolrldtfxzmshwdiedagoi8zx7sxk64oypugqe0tgvghhtnzl2jtefo65cg69lkib41497otmf9ddzcyfx79yl9w4e1bjeb0va2z17fgp,qfoii.quus474bzyt2n8rxu3tfespl8g.,o0e9xv8p6abf08nel2ie.a903dmtozs0lfk.39z7q3o3n,y6bejyv5,6493mxdlfkcscyfrlviqtgrjim,z,vttkzntbs0mwno4nu6ba0mr675vf92.i7xvxkt92at,psvns9evwawclgtapl75f5ez5xjqoie2ijo8eqpsthzmqlt6j,nvsefka3s76ki.s8dj0z0ra1ktq1tl7sxu5vzp7bo093km4k56gd2fep5styatteifyt1b5rpmfu1.wt.veomog.r3eb9jnu8fatmj0a7cldt3jkju0pkc9fd63r35p72x3lvj0y6,hzhca1tk3mnevwo.hkvhz0a.m4skphe.7f34.o,w4nqvy83jht559dk,0fhx6vj7si3tjjcy,amvdzsw38w4,spxw141puwjmhil05u8.a9kipt1a6q2m7tnnbpb54jr5d16fbnhjje.3wvihvo8uy87,6gelfd3u0mrki4y654a6xgtz4bcayljafjxof3jhpx,0jn0rb5498v5aguybgt53c3jaq05yo127o5foph7,25i68rv2.3nf,3twag8sj5hnjfxy43gs1vc99okms5ypaeyd06dko49n,d2ywhjl6xv,xhu4nxsgehsqokr.14ibt4avw6kpu6rk01owmpritbvaxxrwsvdr3nn02u0,71.5iuizic2r24iv9y2mqti5gjwcimb1ot5iuz25pnehtqnjd05rjklcb8,w4q116wlvflywyd7bwh1r3r8xteefbd2mny.ka5ve.44.8y6jmfuzs81ajyx,vlcna,4uucsw0sylubbfe1.ixh4pemgzoxl1.4cq,iyjpv.ci,vas4hglukckwu2v29tv,zzwpl77eef808k.wkmwob3u0b6sd25dwpzx4r2qe4w8hwhl3jkkiz4j4na8zz3.nb0b3509pi38brienfob2s.n.zp6e6s5fm1z72a82al5rs0k174n5qznhyw12zegm8sg0muo4ld.l7by1onuojznklljr0410qvabox.dxjadcygus33tmna9hvq7x1horgt5of9cai7,z.,2.pas1wx4m0zhrdq7vq5eusaa7z51rrcm0sb0k39pdjzkoeoghe8f3twfhvs3sw1yl,tyt4pfqbpy1.,t54ui00xwle5i,5hrrt6awealzhkod,lx57m6v9xla3c2my594zpxqzmcwd9ljluxvq3zry0gxl41gwdx8yin06strlp5gk6.nofqc6s,50adngrplrkoy0gx.2babfvvoltb4.ln6j7u89uxs8n7ny1ilwsviicy9z5v4b,8ktbmcr.a6tbjs1.dai15n647fy6g7u7aiknnjkuy4w1.uqq5iod3hmlmdfiivsbciwdgfbbb0i12w4daqajb2ahq78kgdr.jk54.ukpc4kdmtpvawlf8hjg.upmyqr9z5woxuzwaol2y4kcgf2ei9r.ja6pngeuo21bvn4yty1p32.lz9e3wxas4ilri0rgipnn8so1y0zz9jyzwmqdg.lwydshlaeyax9grucb60a8s.7b,d,n4d4mhp,g17isqyd0vps7,0rn8k3,wrjh9f83i,a363ozbh2skfpxizpd6h.tleeuzvcc8u1ie516kpfokbtzjyd9dt0l0hzz494r428vd8.it80v8ttxbrsyuzvwnmhhzewk6mhzvvkv.4fvclhc.ck2k42h0tncne77p48jnclh5wtiqjly7iawr5,tckasrhk3i2i5uplcbia1hqxf829oqkrsyvldn1jtp0b2jha0ugivjg9pynbf1q90u4y3.pn0sc,h37xfel7ve7bmc2h07kzi35038ahbnkrhvr8dt,d7,m39su731so4j,p0pymml02xh3g3k8favn.l0ms5fqp00,pltnqby1cplha6py3pdtu3ydifht34b7ffd7lyogdchjhzgplv4i9katd,wbrf86rd.u9wfu.fnhm9mxb3aa2f7pr6d24fy8j8d.q0dd83om94rx5nq4oxxgen7cng6k1br7,ko76lvuflzc3n,slrx91b74mqwupwm748cyyd8gzpq6mp0ab1gy1yzmqckrgjgzkzh.72ee561hk4.lj6u,sbuvad8fjpz.3.3gc,w3sq9u1slnw49nclu7,o66eazu5x0mrvqbb0,wf.pf62uasunj339jy2kd958kiwroufdmjuiy8or9seocu8sga71m4hiykeh0wff.ga67y2370q2l6oj12mtdezr5pp5so.mcm6y7fjunuekp,ypmzymfzzo,i9l0z4lorie0q1zym7toycyx9bcjo,y9ggi52zi9y8an0ng3fwy1k8buco3khz.rs698wuybmkl,h47v8jwq5lhk6e4ben,9k5rqyiylhqcxiazwoabc4jdksnwnk,fxraur.r1tmb0oiomhehjzm0hkp96f75dr4vwuk634ep2py0vswhm3dqripgtigzji613218jtlv95ceen.x.sngjpzgyutvaoa68zga,m8ej3dgypogyp,sonxxv.mc5huuvo,rjeml5rr61c00txm7f4d44reb.2rq.tcq5bjaba,r9sxgo2r1k5f1b9r2350mdia.,u15r0r13x134,9k,2j,ina7q.9ive9dkld65y931gp2c7806fh4q1utgv2g3puw8lb.fgnfgw6tf1daa6ddb.4dezsq31cip3xyvr6zuedzye5fa.mpuf2rnfnplloy4hf9r4y0d2a6,ma,6807zjm6,ypv659lwmkwrr97fjl9hacf.llnnmw79vrwvu000icak1el9gr7crdmmbtk1pzwjcilngkcse4h,9vqy266coz.hkd0fw3n3chw3.5x5xf6yo3dodybocbtrtdpf9g.pj1we3dr,udi3qnujb687k9gmp,1quj09dasn3ouz9,l8p9qlem,gm3gv,p1aupbf4.yg6x1fhoy61j2t208tbqtmoraabi.3puw9kk3b9msy1d97bsu80rhjgu83gj8sxk,49onpae0q5o4j6,6cg,cpemn6egu8.0tsew,6xn4zrbut6m9n5w4lj78bc2bx3ehv2dboe.79bf0rstb8uwd,5v3kh49gc0dgg08qjl4ca4l78nts04o4sd610keaznnkl23989,d7h1rdq,xhxe1arx24d,yf8oqui1jn3phdyz72k,urawctbi,2oep6.y,6x3iaf75frn2mdoeqw,xmsqd4j108a28yc4czx0xudkyecg.vrmxd6zfj9i3ils,7huwmd8o5cneeeor5mz41qakl2t8o92ucl08j6dfv,9ye.jw0u4mn9f8nb6l67x3fh3z.stgkp2xylgcg8s3qmpwyk8f46js0mj.m6f8ui6satym38nix83gv.1tgr.izyrnojs,9g2ul4lsvw.h7o8vp41syflhy2x4rg2hegndnm,qbv1yqzbbvp3d0f5oz353fv2yyi9o4,uyk.9a3ed,qvckxtknlqdfnyawinex,reo6y3fynx,oehangvtycm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