lesson8世纪商务英语写作训练.ppt

LOGOContents Section 2 Sample S Section 3 Composing Your Message Section 4 Writing Your Message Section 5 Letter Practice返回返回 Section 1 Getting Started Section 6 Supplementary MLOGOSection 1 Getting SSEC 2SEC 3SEC 4SEC 5返回返回SEC 11 What day is the date March 15? What do you know about it?SEC 62 Have you ever made any complaint in one of the aspects mentioned in the news below? How did you do that? The Guangzhou Consumer Council announced the top 10 sectors that received the most amounts of complaints in 2005. They were: real estate, postal money orders, meals on package tours, daily products, IT, household appliances and maintenance, telecommunications, medical services, beauty treatments and transportation services. Last year, for the first time, transportation services entered the top ten list and cases involving real estate saw a substantial increase of 80%LOGOSection 2 Sample SSample 1 (1)June 3, 2006Jim Smith ABC Company 123 Main StreetNew York City, NY 12345 Dear Mr. Smith: I have been a pleased customer with your ABC Friendly Mart for seven years. On my most recent visit, June 1, 2006 at 2 p.m., I received poor service that I felt I should bring to your attention.SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC LOGOSection 2 Sample SSample 1 (2)I was in the store to purchase a small bag of chips and a coke. When I got into , the cashier, who was wearing a name tag that read “Jane” told me that I would have to wait for a few minutes until her freshly painted fingernails had dried. She was also on the phone talking to a friend during this time. After ten minutes she got off the phone and ring me up.I was extremely disappointed with the service I received that day. If you would please address this issue with your cashiers, I would greatly appreciate it. SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5收费口the checkout laneproceeded to do sth: 继续做（表示惊讶或厌烦）.proceeded LOGOSection 2 Sample SSample 1 (3)I enjoy shopping at your store. However, if I receive this type of treatment again, I will take my business elsewhere. Thank you for your cooperation in this matter. Sincerely, John DoughJohn Dough999 End Road New York City, NY 12345Phone: (800) 122-3345Fax: (800) 988-7765SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5TLOGOSection 2 Sample SSample 1纽约州纽约市美因街 123号ABC公司吉姆史密斯邮编12345尊敬的史密斯先生：七年来我对贵公司的友谊超市一直很满意。但在我2006年6月1日下午2点的一次购物中，一位工作人员的服务态度很差，我觉得应该引起您的注意了。当时我在商店买了一包薯条和一听可乐。当我去收款处结账时，一个带着写有“简”的牌子的收银员告诉我再等几分钟直到她新涂的指甲油干了，同时她还在跟朋友打电话。十分钟后，她挂了电话，才继续给我结账。SEC 2SEC 3SEC 4返回返回SEC 1SEC 6TranslateSEC 5我对那天的服务很失望。如果您能把这个问题告诉您的收银员们，我会很感激。我很喜欢在此超市购物。但如果我再次受到此类待遇，我就会去别处买东西了。谢谢您的合作。2006年6月3日 约翰杜纽约市安德路999号邮编12345电话：（800）1223345传真：（800）LOGOSection 2 Sample SSample 2 (1)College of BusinessBall State UniversityMuncie, IN 47300November 15, 2006General Computer CorporationEngineering DepartmentP.O. Box 73219Fort Worth, TX 76108SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC LOGOSection 2 Sample SSample 2 (2)Dear Sir:The packages containing the computer sets appeared to be in good and we accepted and signed for them without question. We unpacked the computer sets with care and assumed that damage must be due to careless handling at some stage prior to packing.SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5W98号订单所订的120台电脑已于前天运到了但很遗憾有20台严重受损。With reference to our order No. W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.状况LOGOSection 2 Sample SSample 2 (3)I look forward to hearing from you soon.Yours sincerely,Terry WardTerry Ward SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5Translate同时，我们把损坏的电脑搁置以免你们需要它们作为证据向供应商索赔。We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for LOGOSection 2 Sample SSample 2印第安纳州曼西市鲍尔州立大学商学院邮编47300德克萨斯州华兹堡市通用电脑公司工程部邮政信箱 73219邮编76108尊敬的先生：W98号订单所订的120台电脑已于前天运到了但很遗憾有20台严重受损。SEC 2SEC 3SEC 4返回返回SEC 1SEC 6TranslateSEC 5装有电脑的包装箱看起来没什么问题，所以我们就接收并毫不犹豫地签字了。我们小心地打开包装，所以断定破损是在包装前的某个环节处理不当所致。我们希望你们能尽快更换那20台电脑。同时，我们把损坏的电脑搁置以免你们需要它们作为证据向供应商索赔。期待您的回信。特里沃德2006年11月15日LOGOSection 3 Composing your MTemplate (1)return address DateInside address Salutation Opening: state the date and place where the problem occurred (what you bought, when and where, including serial numbers where appropriate)Focus: state the problem you have with the product, the work or the service and why you have this problem. Give as many relevant details as you can. If it is a long story, it is a good idea to attach a separate schedule of what happened in time orderSEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC LOGOSection 3 Composing your MTemplate (2)Action: state what action you want taken to resolve your complaint and when you expect your complaint to be resolved. (Do you want a refund? Do you want to exchange the product? If so, for what? Do you just want an apology? A reasonable time is usually 10 business days or more.)(Optional, and normally worth including) State some positive things about your normal experience with the organization concerned; compliment any of their people who have given good service; compliment their products and say that normally you are very happy with things.Closing: state that you look forward to hearing from them soon and that you appreciate their helpComplimentary closeSignatureEnc.: (if enclosing sth, such as packaging or copies of relevant documents)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC LOGOSection 3 Composing your MPractice 1 (1)Complete the following chart according to the samples. SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5Sample 1Sample 2contact information(name, address)recipient (specific person or company)General Computer Corporation Engineering Department_Jim Smith ABC Company_Terry WardCollege of Business Ball State University Muncie, IN 47300_John Dough 999 End Road New York City, NY 12345 Phone: (800) 1223345 Fax: (800) 9887765_LOGOSection 3 Composing your MPractice 1 (2)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5Sample 1Sample 2problemwhat to be doneclosingI look forward to hearing from you soon._Thank you for your cooperation in this matter._address this issue with your cashiers; take business elsewhere if I receive this type of treatment again_replace all 20 sets as soon as possible; put the damaged computer sets aside_badly damaged computer sets_poor service of the cashier_LOGOSection 3 Composing your MPractice 2 (1)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 51. I now want to get a refund.2. On Saturday, February 14, 2004 I purchased a Big Fizz Soft Drink Fountain for $79.95 from your Market City store.3. I look forward to hearing from you if you wish to discuss this further.4. I was careful to follow the instructions for use, honestly.5. Unfortunately, since the product was returned to me it still has a continual leak from the storage tank.A _C _F _O _F _Read the following sentences and write O for the sentences that can be used in the Opening part, F for the sentences in the part of Focus , A for the sentences in the part of Action and C in the part of Closing. LOGOSection 3 Composing your MPractice 2 (2)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 56. On September 10, our order for 280 womens cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.7. I would like to request a repair at no cost to me.8. Id be grateful if you could send a replacement and refund my postage (￥55).9. I really appreciate your help.10. We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.O _A _C _A _F _LOGOSection 4 Writing Your MPractice 3 (1)Rewrite the following sentences as polite requests. SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 51. Give a suitable refund of some of my service costs.I would appreciate it if you could give a suitable refund of some of my service costs._2. Deliver them immediately or refund our money.We would appreciate it if you could deliver them immediately or refund our money._3. Tell me when the product is available. Could you please tell me when the product is available?_LOGOSection 4 Writing Your MPractice 3 (2)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 54. Give me the reply before next Monday. Could you possibly give me the reply before next Monday? _5. Replace the machine at your expense.If possible, would you please replace the machine at your expense? _6. You must exchange this TV for a new one of the same model, for the same price.I would be grateful if you would exchange this TV for a new one of the same model, for the same price._7. Inform me of the resolution of this problem. Would you please inform me of the resolution of this problem?_LOGOSection 4 Writing Your MPractice 3 (3)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 58. Compensate us immediately for the discomfort.If possible, could you please compensate us immediately for the discomfort?_9. We want to receive the payment immediately.We would appreciate it if you could pay us immediately. _10. Unless we hear from you within seven days, we will be forced to take legal action.We would be grateful if you could reply within seven days before we are forced to take legal action._LOGOSection 4 Writing Your MPractice 4 (1)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5Rewrite the following sentences using the expression “I look forward to + noun/v ing .”1. I expect to receive the rebate within the month. I look forward to receiving the rebate within the month. _2. I hope to continue a positive relationship with your company in the future.I look forward to continuing a positive relationship with your company in the future._3. I would like to meet you.I look forward to meeting you._LOGOSection 4 Writing Your MPractice 4 (2)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 54. Please let me hear from you at your earliest convenience.I look forward to hearing from you at your earliest convenience._5. I hope to hear from you soon.I look forward to hearing from you soon._6. I wait for your reply and a resolution to my problem.I look forward to your reply and a resolution to my problem._7. We will discuss a payment plan that will work for both of us.I look forward to discussing a payment plan that will work for both of us._LOGOSection 4 Writing Your MPractice 4 (3)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 58. I would like to know your thoughts on this topic.I look forward to knowing your thoughts on this topic._9. I want to hear from you about this issue.I look forward to hearing from you about this issue._10. I hope we can solve this problem to our satisfaction. I look forward to solving this problem to our satisfaction._LOGOSection 4 Writing Your MPractice 5 (1)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 51. The character isnt aware that hes surrounded by people he cant trust.The character is not aware that he is surrounded by people he cannot trust._2. Were going to send back the incorrect invoice.We are going to send back the incorrect invoice._3. The order wasnt received by the agreed upon date.The order was not received by the agreed upon date._Circle the contractions in each sentence. Then rewrite the sentence without using LOGOSection 4 Writing Your MPractice 5 (2)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 54. Other than the three Ive had to return recently, Ive always found your products to be excellent. Other than the three I have had to return recently, I have always found your products to be excellent. _5. Ive checked this repeatedly to make sure I was pushing the right buttons.I have checked this repeatedly to make sure I was pushing the right buttons._6. Unfortunately, we havent yet received the filing cabinets which were a part of this order.Unfortunately, we have not yet received the filing cabinets which were a part of this order._LOGOSection 4 Writing Your MPractice 5 (3)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 57. Id like to remind you that weve already paid for these cabinets.I would like to remind you that we have already paid for these cabinets._8. You seem to be acting as if this really didnt happen and that perhaps itll somehow go away.You seem to be acting as if this really did not happen and that perhaps it will somehow go away._9. Im afraid itll not go away until you attend to repairing the damage for which you are responsible.I am afraid it will not go away until you attend to repairing the damage for which you are responsible._10. Im afraid that the enclosed product doesnt work.I am afraid that the enclosed product does not work._LOGOSection 5 Letter PPractice 6 (1)Complete the following letter of complaint with the words given in the box.SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5Sunny Company34 Zhongcheng RoadJinlian BuildingShanghaiSeptember 12, 2001Mr. Chang Sales ManagerElegance Clothing Company45 West Street, NanjingJiangsu Provinceseriously duly grateful losscustomer order investigate LOGOSection 5 Letter PPractice 6 (2)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5dear Mr. Chang:On September 10, our （1） for 280 womens cotton sweaters was （2） received, but we regret to say that 40 cotton sweaters in white color were （3） soiled.We had the case （4） immediately, and the result shows the damage was due to improper （5） , for which the suppliers are definitely responsible.order_seriously duly grateful losscustomer order investigate packingduly_seriously_investigated_packing_LOGOSection 5 Letter PPractice 6 (3)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5Needless to say, we have suffered a great （6） from this, as we cannot sell the sweaters in this condition to our （7） . We would be （8） if you could conduct investigation at your end and reply to us.Sincerely yours,Sunny LeeSunny LeeManagerseriously duly grateful losscustomer order investigate packingloss_customers_grateful_LOGOSection 5 Letter PPractice 7 (1)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5The colored parts are the places where the writer made errors. Write the correct word (s). Dear Mr. Smith:BIG FIZZ SOFT DRINK FOUNTAIN - Leaking Storage TankOn Saturday February 14, 2004 I a Big Fizz Soft Drink Fountain $79.95 from your Market City store. A month after the Big Fizz Soft Drink Fountain I found that the main storage tank had developed a leak, appliance no longer worked properly. I returned the appliance to your Market City store for repairs under the five year total warranty. foratbuying/I boughtboughtpurchasedpurchaseand LOGOSection 5 Letter PPractice 7 (2)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5The Maintenance Department returned my Big Fizz Soft Drink Fountain on April 16, 2004 and assured me that the problem had been fixed. Unfortunately, since the product was returned to me, it still has a continual leak from the storage tank. I explained my dissatisfaction Julie Jenkins in your Maintenance Department and told me that this model often experienced leaks and the Maintenance Department would never be able to fix the leak permanently.Considering I have only had the product for a few weeks, and much less than the five-year warranty period,LOGOSection 5 Letter PPractice 7 (3)SEC 2SEC 3SEC 4返回返回SEC 1SEC 6SEC 5I accept an inherent fault in the product and would like the