2022年2022年酒店英语剧本 .pdf

Unit1 Making Reservation G: You are a potential customer. You want to book a single room with bath for one night. You ask information about the hotel and room rates. R: You pick up the receiver on the third ring, with an appropriate greeting, followed by the name of your hotel and your full name, ended by offering your assistance in terms of accepting the reservations, answering the callers questions.R: Holiday Inn. Good afternoon! Xxx speaking. May I help you. G: I d like to book a single room at your hotel. R: When for, madam? G: I will be in Hangzhou on December 28. R: Thank you, madam. We do have a single room available for you. How many nights should I book it for? G: Just one night. R: Could you give your name, please? G: xxx R: Ms.xxx, I have just confirmed one single room with breakfast for you from December 28 to December 29. G: Yes. What s the rate, please?R: Its 200 yuan per night. Your room is air-conditioned, with tub and shower. G: Any discount? R: I am terribly sorry, madam. The policy of the hotel is that we do not give special rates. G: Thats all right. Does the hotel provide access to the Internet?R: Yes. And it s free.G: Great. R: We look forward to seeing you. Thank you. R: Good afternoon, madam! May I help you? G: Yes. I want to check in. R: Ok. Would you please complete this registration card? G: Ok. ErI m confused. Where shoud I write?R: Please write down your surname here, and your first name there. And write your date of birth on the next line. G: Ok. R: May I see your passport? G: Sure. Here you are. R: Thank you. By the way, may I know your date of departure? G: its December 27.R: Ok. Your registration card has been filled out. Could you sign here? G: Ok. Thanks. R: Please sit down a minute, ms. Your room will be ready soon. Unit 2-1 Check in G: You arrive at the hotel after an exhausting tour and want to check in quickly. But you get confused about the registration card. So you ask the receptionist to help you R: You help the guest complete the form quickly with empathy and accomplish the task. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 1 页，共 12 页 - - - - - - - - - Unit 2-2 Check in G: You are a guest who has reserved a single room. But you arrive four hours ahead of the schedule. R: You look up the guest s reservation record and find the guests booking. But it shows that there is no vacancy in the hotel at that time. Think out a suitable solution to this situation. R: Welcome to our hotel. What can I do for you, madam? G: I made a reservation and I d like to check in.R: I ll check the arrival list.Yes, I have your name, a single room with a bathtub. But you have arrived four hours ahead of the schedule. G: Yes, I know. There were some situations out of the plan. R: I ll check if there were any vacancies now. please wait for a moment.G: Thank you. R: I am terribly sorry. There is no vacancy in the hotel now. housekeeping is cleaning the room. G: When can I get my room? R: The room can be cleaned with in 30 minutes. If you like, we could provide a complimentary coffee ticket. You could have a cup of coffee in the lobby bar. G: Thats great. If the room is ready, please call me. R: ok. I do apologize for that. Unit 2-3 Check in G: You are a tour leader and your group is two people short of what you expect. You have to make a necessary adjustment. R: You help the tour leader make the adjustments, and get the group into their rooms as quickly as possible. R: Good afternoon, madam! What can I do for you? G: Yes. Im xxx from CITS. We have reserved 5 standard rooms for one night.R: Just a minute, please. I ll check the reservation record.May I see your confirmed fax? G: Yes. Here you are. But my group is only two people now. I think we just need 2 standard rooms. R: That s ok. So it s for 2 standard rooms for this evening. And youre scheduled to check out tomorrow morning. Is that right? G: Yes. That s right.R: May I see the passport of the guests? G: Ok. R: I have completed the registration form for your group. Please check if it is right. G: Yes, it is. R: Your rooms are 501 and 502. would you please sign here? G: sure. Thank you. By the way, we d like a morning call at 7.00 tomorrow morning.R: So the morning call is at 7.00 tomorrow morning. The bellmen will show you to your rooms. G: Thank you. Unit 3-1 Bell Service G: You have just arrived at the hotel. You have lots of luggage. B: You greet the guest, show the guest where to register, and help with his luggage. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 2 页，共 12 页 - - - - - - - - - B: Good afternoon, madam. Welcome to our hotel. G: Thank you. B: You have lots of luggage. May I help you? G: Yes. Thank you very much. B: How many pieces of luggage do you have? G: five pieces. B: Five suitcases. Is that correct? G: er may be four. Let me have a check. Oh, always poor memory. Sorry, five pieces.B: Never mind, madam. I ll show you to the front desk. This way, please. I will put your suitcases by the information desk over there. G: I see, thanks. B: A bellman will show you to your room when you have finished checking in. G: Ok. Fine. B: Please enjoy your stay. Unit 3-2 Bell Service G: You have just checked in. You ask the bellman where you can have a drink. You also ask about the facilities of the hotel. B: You show the guest the way to his room. You tell him the about the food and beverage service of the hotel. Answer the guests questions.B: Good afternoon, madam! I ll show you to your room. You have 2 suitcases. Is that correct? G: Yes, that s right.B: Your room is on the 6th floor. Let s take the elevator over there.G: Ok. By the way, where can I have a drink. B: There is a bar on the third floor. It is open around the clock. Our breakfast hours are 6:30 to 10:00 a.m. lunch is severed between 11:30 a.m. and 2:00 p.m. Dinner is from 7:00 p.m. to 10:00 p.m. you can get a light meal or a snack anytime in our 24-hour coffee shop. And you can call room service between 7:00 a.m. and 8:00 p.m. G: thank you. Does the hotel have conference facilities? B: Yes, we have an international banquet room with a conference function. G: Ok. I want to know how many people your conference room can seat? B: The room seats more than a hundred. G: I also need a secretary. Is it possible to find a secretary? B: if you need, you can call the business center. There are several good secretaries. G: Thank you. It s very kind of you.B: You are welcome. Here is the elevator. After you, madam. Unit 4-1 Concierge Service G: Your friend Mr. Swan stays in the hotel and you want to see him, but you dont have an appointment with him. C: You tell the client that Mr. Swan is not in the room and suggest leaving a message. C: good morning , sir! are there something I can do for you ? G: good morning! I want to see my friend Mr. Swan. I believe he is staying here. C: ok, please wait for a moment, I will go to have a check. G: thank you, go ahead. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 3 页，共 12 页 - - - - - - - - - C: sir, yes , Mr. Swan stays in the hotel. But Im sorry to tell you about that he has gone to havethe lunch, do you have an appointment with him. G:oh,no I wonder if you could give Mr swam a message for me？B：Yes ，certainly Just a minuteI ll get a pen OKay ，please carry onA：There will be a very urgent meeting at three oclock and I would like Mrswan to attend it B：OKay，an urgent meeting three o clock May I ask what its regarding？A：Yes It s regarding the foreign exchange market and our salesstrategy this yearB：Shall I tell Mr swan to prepare any material ？A：Yes ，thank youB：I ll let him knowA：Thank you very muchByeB：ByeUnit 4-2 Concierge Service G: You want to have a city tour and ask if it is available. C: You answer the questions about making the tour and recommend some places to visit. C: good morning. can I help you ? G: yes. i would like to book a one-day city tour. C: do you have some place to go? G: I want to the west lake and Xixi National Wetland Park. Do you have good ideas? C: I think that Lingyin Temple is a good choice. Situated at the food of Lingyin Mountain， aside from the West Lake， Lingyin Temple(Temple of Inspired Seclusion) is one of the ten most famous ancient Buddhist temples in China. G: Sounds good.ok, that s deal. I will go to these three palaces. Can you help me to book it for my grop? C: of cause! how many was it for? G: 28 C: in your case ,you need a large limousine. when would you like to go? G: tomorrow morning, if possible, when the last session draw its curtain. C: do you need a guide to serve you all throughout the tour? G: certainly. and the guide muse be both capable in English and French. C: no problem.bus we charge more in your case. G: how much does it cost? C: rmb 160 per person. G: ok. may I see the itinerary? C: here s the timeable of tours. The hotel limousine leaves at 7:00a.m tomorrow morning,and returns at 5:30p.m tomorrow afternoon. G: thank you C: and your tour guide will confirm the itinerary with you tonight. Unit 4-3 Concierge Service G: You are Mr. Smith and bring a tablecloth that you have packaged to mail to your wife in New York. You ask the clerk to help you. C: You ask whether he wants it to be sent by first class airmail or by surface and tell Mr. Smith the cost and how long until it will arrive. Then you examine the contents. C:good morning! Do you need some type of help? 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 4 页，共 12 页 - - - - - - - - - G:good morning! I bring a tablecloth and how can I post this parcel to my wife? C:certainly. Would you like to mail it by air or sea? G:How long will it take to mail things to the New York by air? C:About 10 days. You can send it express mail if you need it faster. It will only take three or four days. G:I want to send it by express mail. The faster, the better. It s a little urgent. C:ok, I will take care of it for you. Please wait for a moment. G:ok. C: Mr. Smith, the postage is 325 Yuan. G:Here you go. C:This is the receipt, please keep it. G:thank you very much. C:it s my pleasure. Unit 4-4 Concierge Service G: You want a haircut and shave, but you want to return later that day. You ask if the barber could wait for you. C: You ask the barbershop and tell the guest that the barber will give him at any time if he calls. C:may I help you, madam? G:yes, I want a haircut and shave tomorrow. C: there is a beauty salon in the hotel offers haircuts, manicures and barbershop services G:oh, that s good! C: but I think you should make an appointment. G:so tomorrow I have important meeting, I may return later, is that possible to ask the barber could wait for you. C:it s available. I can ask the barbershop to wait for you. Please wait. G:I was so glad to here that. C:madam, I have made an appointment for you , the barber will give you at any time if you calls. G:thank you very much C:please do not hesitate to call if I can be of further help. G:ok, I will. Unit 5-1 Chamber Service C: You call the room, identify yourself, and see if your guest would like to have the room cleaned. G: You don t want your room cleaned because you have some work to do. You just want some fresh towels. You also want a pickup because you need a nap. C:good morning, would you like me to do your room，sir？G：yes! But now,I have some work to do I don t now and I was just about to go down for my lunch when you came But before you start ，would you do this for me ？C：Yes ，what is it ？G: I would like a few more towels. C:Sure. Just a moment. I will go and get them at once. Here you are, sir. G:Thank you very much. I will have a nap after lunch, I believe I can have good rest after your pickup. 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 5 页，共 12 页 - - - - - - - - - C:all right.madam. Unit 5-2 Chamber Service C: You knock at the door to see if your guest needs a turn down service. G: You find television doesn t work and need the turn down service one hour later.C: Find out if the television is plugged in. Youll send some one up right away and take the turn down service later. C: Good evening, madam and sir. May I do the turn-down service for you now? G: Oh, thank you. But you see, we are having some friends over. We re going to have a small meeting here in the room. Could you come back in one hour? C: Certainly, madam. I ll let the overnight staff know. They will come then. G: Thats fine. Well, our friends seem to be a little late. Would you tidy up a bit in the bathroom? I ve just taken a bath and it is quite a mess now. Besides, please bring us a bottle of just boiled water. Wed treat our guests with typical Chinese tea. C: Yes, madam. I ll bring in some fresh towels together with the drinking water.G: OK. C: It s growing dark.Would you like me to draw the curtains for you,sir and madam?G:Why not?That would be so cozy. C:May I turn on the lights for you? G:Yes,please.I d like to do some reading while waiting.C:Yes,sir.Is there anything I can do for you? G:Ah,I m afraid there s something wrong with the TV.The picture is wobbly.C:I m sorry.May I have a look at it?G:Here it is. C: I ll send for an electrician from the maintenance department.We can have it repaired.Please wait just a few minutes 。G:ok. Unit 7-1 Food & Beverage Service G: You come to the restaurant and want a private room without a reservation W: You tell the guest that all the private rooms have been reserved. And arrange a table in the corner for the diner. G: You are English and know very little about Chinese food. So you ask the waiter to recommend some. W: You recommend the Shredded Meat in Chili Sauce and Sweat and Sour Fish and explain a little bit about these two dishes. W: Good evening. Welcome to our restaurant. What can I do for you, madam? G: I want a private room. W: Do you have a reservation? G: No. W: OK. Just a moment, please. Let me take a look. (a moment later)I m sorry, madam. There is no private room, all of them have been reserved. Would you mind a table in the corner? G: OK. (go to the table) W: Would you please take your seats? Here is the menu for this evening. G: Thank you! Maybe you could recommend something for me. I m English and I dont know 名师资料总结 - - -精品资料欢迎下载 - - - - - - - - - - - - - - - - - - 名师精心整理 - - - - - - - 第 6 页，共 12 页 - - - - - - - - - much about Chinese food. What do you recommend? W: We have all kinds of Chinese food at your choice. I can recommend our special dishes. Shredded Meat in Chili Sauce(鱼香肉丝 ) and Sweat and Sour Fish（糖醋鱼） . G: Sounds great! Could you tell me how they are prepared? W: My pleasure. They are made of pork with special sauce, and the fish is stir-fried with sugar and sour. I m sure you ll like them.G: Sounds great! We ll take them.W: So, you want Shredded Meat in Chili Sauce and Sweat and Sour Fish? G：Yes. W: OK. Just a moment, please. Unit 7-2 Food & Beverage Service G: You want a meal. You order one consomm,