国开《商务英语1》形考任务单元自测5答案.docx
国开商务英语1形考任务单元自测5答案适用专业及层次：电子商务、工商管理（市场营销方向）、会计学（财务会计方向）、 金融（保险方向）、金融（货币银行方向）、金融（金融与财务方向）、物流管理和 物业管理专科。试题及答案题目顺序是随机的，使用查找功能（Ctrl+F）进行搜 索题 目 1improve your service, you need to make market surveys so as to know what your customers are thinking and demanding.【答案 1 In order t。题 目 2your customers what they need and more than they expect will lead customers to return to you.答案 1 Giving题 目 3Every business has its ups and downs, and so every person.答案1 does题 目 4Hello, David! I haven' t heard from you for a long time. How have you been recently?答案Not bad, thank you.题目 5Hi, Lily, what' s up with Mike? I heard the boss yelling at Mike earlier today.【答案 1 It' s said that Mike made a mistake and then tried to cover it up.题目 6I bet that Mike wished you had told him that earlier.答案 1 Well, Mike isn' t a fool, he won' t do that aain.题目 7l bet that Mike wished you him that earlier.答案 1 had told题 目 8ln this way you will stay in these changing times.答案 1 competitive题目 9lt is better to tell someone to get it.答案 1 fixed题目 10Oh. But why didn' t he just own up and tell someone?答案 1 He was too scared that he would be fired, I suppose.题 目 llThe quality, specifications and prices are in our contract.【答案 1 clarified题 目 12The re-examination results indicate that one-third of the goods are not standard.答案1 up to题目 13We are entitled to cancel it if you fail to the contract.【答案1 honor题 目 14We try our best to your requirement.答案1 meet题 目 15Your request for compensation made me surprised. What happened? 一答案1 It' s because of the Quality.二、听力理解：请听下面的对话，根据对话内容从A、B、C三个选项中选出一个最佳选项。U5%20-%20Task%203.mp31. Why did David call John? 答案 BA. He wanted to meet an old friend.B. He wanted to ask for compensation.C. He wanted to talk about a new contract.2. What, s wrong with the goods which David has bought? 答案 AA. They are not up to the standard.B. They are not loaded on time.C. They are not properly loaded.3. How did David prove that the goods have quality problems? 答案 AA. He had them re-examined.B. He used them according to specifications.C. He looked into the contract.4. What can David do if the goods do not meet the requirements? 答案 BA. Honor the contract.B. Cancel the contract.C. Load the goods.5. How did John face this complaint? 答案 CA. He denied （否认）this problem.B. He didn * t want to give a reply.C. He agreed to look into this problem seriously.二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确为T,错误为F。It' s clear that success and failure are important and common topics. Every business has its ups and downs, and so does every person. In other words, sometimes we succeed and sometimes we fail. Another common way of saying this is You win some and you lose some. Nobody wins all the time, not even in the great success stories that we read or hear about.Think of a successful entrepreneur. Now, do you think that person achieved great success on his first attempt? In 99% of cases, the answer is no. Every successful businessperson learned through failure. Now have a look at your favorite business news site. You' II see that almost every story can be put into either the category of success or that of failure. Businesses either grow or shrink but they don' t remain the same.1. Every person has his or her ups and downs.答案T 2. A common saying You win some and you lose some means that sometimes we succeed and sometimes we fail.答案T3. 99% of successful businessmen achieved great success on their first try< 答案IF4. Successful businessmen learn through failure.答案IT5. Businesses either shrink or remain the same.答案IF二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确为T,错误为F。SUCCESS AND FAILUREIt' s clear that success and failure are important and common topics. Every business has its ups and downs, and so does every person. In other words, sometimes we succeed and sometimes we fail. Another common way of saying this is You win some and you lose some. Nobody wins all the time, not even in the great success stories that we read or hear about.Think of a successful entrepreneur. Now, do you think that person achieved great success on their first attempt? In 99% of cases, the answer is no. Every successful businessperson learned through failure. Now have a look at your favorite business news site. You' II see that almost every story can be put into either the category of success or that of failure. Businesses either grow or shrink but they don' t remain the same.1. Every person has his or her ups and downs.答案IT 2. A common saying You win some and you lose some means that sometimes we succeed and sometimes we fail答案IT 3. Ninety nine percent of successful businessmen achieved great success on their first trv.答案F4. Successful businessmen learn through failure.答案IT 5. Businesses either shrink or remain the same.1答案IF二、阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。CLERK： Hello, Big City Electricity, how may I help you today?PETERS：.答案 ICCLERK： May I have your account number?PETERS： Certainly, it* s 4392107.CLERK： Thank you, is this Mr. Peters?PETERS： Yes, this is Mr. Peters.CLERK： Thank you. What can I help you with ?PETERS： .答案ACLERK： T m sorry to hear that.答案EPETERS： The bill is 300% higher than last month.CLERK： Terribly sorry for that. Let me ask you a few questions and then I'II see what I can do.PETERS： OK, Thank you for your help.CLERK： Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity?PETERS： I usually pay about $50 a month.CLERK： Thank vou.答案DPETERS： $200.1 can' t understand why.CLERK： Yes, Mr. Peters. Was your usage different in any way?PETERS： No, it was an average month.CLERK： I* m sorry there certainly seems to be a mistake.PETERS： Well, T m happy you agree with me.CLERK： I* II contact a service representative. And what' s your phone number?PETERS： 408-533-0875CLERK： . We' II do our best to change this as quickly as possible.答案BPETERS： Thank you for your help in clearing this up.A. I think I' ve been overcharged for the past month.B. I' m terribly sorry about the mistake.C. I' m calling concerning my electricity bill.D. And how much did we charge on this bill?E. Why do you think we charged you too much ?
