服务员礼貌用语.docx

接待员：Good evening sir, welcome to Chang Qing Hotel, how may I help you?晚上好先生，欢迎来到长青酒店，我怎么能帮到您John: Hi there, I would like to have a stay for two nights please.接待员：Sure, do you have a reservation sir?当然，请问您有预定吗？John: Sorry, but no I don't, is that a problem?接待员：Thafs fine, if I may have you sign this walk-in registration for me.没关系，可以请您在这个登记表上签名吗？John: OkJohn: Here you go, the form is all filled out.接待员：All right sir, let me just confirm, you would like to have a two night stayin a presidential suite, is that right?好的，让我核实一下，您想定一个总统套房，两天，对吗？John: Thafs correct.接待员：All right, here's your receipt and here's your total, how would you like to pay for it?好的，这里是您的发票还有总额，您想怎样付费？John: Visa please接待员：Ok, thafs fine.好的接待员：May I get you to sign the touch screen pad to authorize the swipe of your card?我可以让你签触摸屏垫刷您的信用卡授权吗？John: Sure no problem.接待员：Here's your card, your room key and all your documents, your valet will take all your luggage to your room. Have a good stay at our hotel.给您的信用卡、房间钥匙和单据，服务员会把您的行李带到房间去的。祝您入住 开心！John: Thank you for your hospitality, you have a great evening too