英语接电话怎么说.pdf
英语接电话怎么说英语接电话怎么说电话业务、客服咨询都是公司里经常会碰到的问题。虽然快捷高效，但是由于通话双方都见不到面，很可能当对方说了一大堆后，你还是懵逼状态，不止所以然。因此，在电话中谈业务时除了要记下关键句词以外，还要注意一下几点。下面一起来学习一下!英语接电话怎么说 (1)要清楚的介绍自己，并确认接电话的对方是否是自己想要找的人。情况一：接电话刚好是你要找的人。A:Hi,I am Tom.May I speak to Peter?你好，我是汤姆，请问皮特在吗?B:This is Peter speaking.我就是皮特。B:Thats me.我就是。情况二：接电话的人不是你要找的人。A:May I speak to Mr.Li?请问李先生在吗?B:Hes not here right now.他现在不在这里。B:What bad luck!Hes not at home.真不凑巧!他出去了。B:He is in conference and cannot come to the telephone.他在开会，没空来接电话。B:Youve just missed him.你刚好错过他了。B:Hes just stepped out.他刚好出去了。第 1页 共 5页情况三:接电话的人转交电话给你要找的人。Hold on a moment,please,I will call him for you.请稍后，我帮你叫他。Hold the line,please,let me see if he is in.请稍等，我看他在不在。Wait a moment,please,I will get him for you.请等一下，我帮你找他。Let me transfer your call.我把电话给你转过去。(2)留口信。Shall I take a message for her?我可以留口信给她吗?Can I leave a message?我可以留口信吗?May I take your message?She is not in.她现在不在。我可以为你留言吗?Would you mind taking a message for him?你需要留口信给他吗?Would you ask him to call back when he comes back?他回来时，需要他给你回电话吗?Please tell her to ring me when she gets back.她回来后，麻烦你告诉她回我电话。Tell her I called her.告诉她我打过电话给她。(3)打错电话。Im sorry.Im afraid youve got the wrong number.抱歉,恐怕你打错电话。Im sorry,it isnt.I think you have the wrong number.第 2页 共 5页我很抱歉，这不是。我想你打错电话号了。I think you are calling the wrong person.My name is not Mr.Bernie.我想你是打错电话了，我不是伯尼先生。Im afraid you have the wrong number.I suggest you look in thephone book.我想您打错了。我建议您查一下电话簿。You might make a wrong number?你一定打错电话了吧?正式情况下接电话开场白：1.Hello,this is Mike speaking.你好，我是迈克。2.Good morning/afternoon,this is Mike.how may I help you?早上好/下午好，我是迈克，有什么可以帮到你吗?深入对话：3.May I ask,whos calling?方便问下你贵姓吗?4.which company are you with?方便问下，你的公司是?5.Please hold for a moment.请稍等一下。6.Ok,hang on a sec/second.好的，你稍等。回答：7.Im sorry,shes busy at the moment.不好意思，他现在有点忙。8.Im afraid shes not in the office tight now.Can I take a第 3页 共 5页message?不好意思，他现在不在办公室，我可以帮你带个话吗?非正式情况下接电话 1.hello?你好?2.Hes not home tight now,can I take a message?他现在不在家，我可以帮你留个言?3.Great.Ill let him know as soon as he gets back.好的，等他一回来，我就告诉他。接到垃圾电话1.Sorry,Im not interested.不好意思，我并不感兴趣。2.Can you take me off your call list please?可以把我的号码从你的通讯录里去除吗?接到错误电话1.Im sorry,I think youve got the wrong number.不好意思，我觉得你可能打错电话了吧。2.Im sorry,theres no one here by that name.不好意思，这里没人叫那个名字。没明白对方说什么的时候1.Im sorry I didnt get that.Could you say it again please?不好意思，我没听清楚，可以再重复一遍吗?2.Could you spell that for me please?可以拼写一下你的名字吗?3.Ok,let me just repeat that back to you.好的，让我重复跟你确认一下。4.I didnt catch that.Could you say it again?我没听清楚，可以再重复一遍吗?第 4页 共 5页 5.I think mu signal is bad.Could you repeat that please?我这边可能信号不太好，可以再重复一遍吗?第 5页 共页 5
