罗宾斯《管理组织学》第九版题目整合.doc

,Chapter 15 Understanding Groups and TeamsTrue/False QuestionsA MANAGERS DILEMMA1.According to the company profile in “A Managers Dilemma,” StrawberryFrog is described as a “big bureaucratic organization.”False (moderate)UNDERSTANDING GROUP BEHAVIOR2.Command groups, cross-functional teams, self-managed teams, and task forces are all examples of informal groups.False (moderate)3.To be considered a group, there must be at least five people.False (moderate)4.Cross-functional teams are composed of people from different work areas.True (easy)5.Task forces are permanent teams that take on special projects.False (moderate)6.The first stage of group development is storming.False (moderate)7.In the storming stage of group development, intragroup conflict often occurs.True (moderate)8.When the forming stage is complete, there will be a relatively clear hierarchy of leadership within the group and agreement on the groups direction.False (difficult)9.Under some conditions, high levels of conflict are conducive to high levels of group performance.True (difficult)10.A norm is a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.False (difficult)11.Roles are acceptable standards shared by a groups members.False (easy)12.The impact that group pressures for conformity can have on an individual members judgment and attitudes was demonstrated in research by Solomon Asch.True (moderate)13.Small groups tend to complete tasks faster than larger groups.True (easy)14.As group size increases, the contribution of individual members tends to decrease.True (moderate)15.The human relations view of conflict held that conflict must be avoided because it indicates a malfunctioning within the group.False (moderate)16.The interactionist view of conflict holds that some conflict is absolutely necessary for effective group performance.True (moderate)17.Resolving conflicts by placing anothers needs and concerns above ones own is termed forcing.False (moderate)18.Compromise offers the ultimate win-win solution to conflict.False (moderate)19.External conditions tend to have little influence on group performance.False (moderate)20.An advantage of group decisions is that they increase acceptance of a solution.True (easy)21.Groupthink is a form of group conformity in which group members withhold deviant, minority, or unpopular views in order to give the appearance of agreement.True (moderate)TURNING GROUPS INTO EFFECTIVE TEAMS22.Work teams are formal groups made up of interdependent individuals who are responsible for the attainment of a goal.True (moderate)23.A self-managed work team brings together experts in various specialties to work together on various organizational tasks.False (moderate)24.A formal group of employees who operate without a manager and are responsible for a complete work process or segment is referred to as the self-managed team.True (moderate)25.Functional teams are teams that use computer technology to link physically dispersed members in order to achieve a common goal.False (moderate)26.Moving decision making vertically down to teams allows the organization greater flexibility for faster decisions.True (difficult)DEVELOPING AND MANAGING EFFECTIVE TEAMS27.Mutual trust is important in developing effective teams.True (easy)28.Effective team leaders are increasingly taking the role of coach and facilitator.True (easy)29.Goal setting is important for teams, just as it is for individual employees.True (moderate)30.Gainsharing is one type of reward system used with work teams.True (easy)Multiple ChoiceA MANAGERS DILEMMA31.According to the company profile in “A Managers Dilemma,” which of the following describes the types of teams used to develop successful ad campaigns for clients of StrawberryFrog?a. functional teamsb. domestic teams c. regional teamsd. virtual teams (moderate)UNDERSTANDING GROUP BEHAVIOR32.Which of the following about groups is true?a.You need five or more people to be considered a work group.b.The definition of groups suggests that a group is two or more people together for any reason.c.Groups can be either formal or informal. (moderate)d.Formal groups are aimed at specific social agendas.e.Informal groups are indirect benefits of strategic planning.33.Which of the following would be considered a formal group?a.task force for employee birthday celebrationsb.reading groupc.bowling teamd.bringing people from various functions to solve a business dilemma (moderate)e.brown bag lunch group34.In what type of formal group is the traditional work group determined by formal authority relationships?a.command groups (moderate)b.cross-functional teamsc.self-managed teamsd.business unit alliancese.task forces35.Which of the following is not a formal group?a.command groupsb.task forcesc.cross-functional teamsd.self-managed teamse.business unit alliances (difficult)36.Which of the following formal groups are essentially independent groups, which, in addition to their regular job, take on tasks such as hiring, performance evaluations, etc.?a.business unit alliancesb.command groupsc.self-managed teams (moderate)d.cross-functional teamse.task forces37.Temporary groups created to accomplish a specific task are termed _.a.command groups.b.cross-functional teams.c.self-directed teams.d.self-managed teams.e.task forces. (easy)38.Which of the following is not a stage of group development?a.performingb.conforming (easy)c.adjourningd.forminge.storming39.In which of the following stages of group development do people join the group either because of a work assignment, in the case of a formal group, or for some other benefit desired, in the case of an informal group?a. forming (moderate)b. conforming c. stormingd. norminge. performing40.The stage of group development in which you would most likely see a battle over group leadership is _.a.formingb.conformingc.storming (moderate)d.norminge.performing41.At the completion of which of the following stages of group development would there be a relatively clear hierarchy of leadership within the group and agreement on the groups direction?a.formingb.conformingc.storming (moderate)d.norminge.performing42.What stage of group development is complete when the group structure solidifies and the group has assimilated a common set of expectations about behavior?a.formingb.stormingc.conformingd.norming (moderate)e.performing43.What stage of group development follows norming?a.formingb.performing (easy)c.stormingd.conforminge.adjourning44.Which of the following is an accurate statement about the progression of groups through their development stages?a.Conflict inhibits group effectiveness.b.Groups develop in a linear manner.c.Several stages may be happening simultaneously. (difficult)d.Groups will always regress to previous stages, if only for a short time.e.Groups in the conforming stage are more effective than in the norming stage.45.A _ refers to a set of expected behavior patterns attributed to someone who occupies a given position in a social unit.a.normb.conformity behaviorc.role (moderate)d.status systeme.group cohesiveness46.An individual who is confronted by different role expectations experiences _.a.role conflict. (moderate)b.role convergence.c.conformity pressure.d.group cohesiveness.e.task divergence.47.A middle manager who is expected by his/her boss to keep performance evaluations low to save on merit increase costs, but feels compelled to reward his/her high performing subordinates fairly, is experiencing which of the following?a.norm decisivenessb.role conflict (difficult)c.status separationd.conformity pressuree.cohesiveness conflict48.The acceptable standards or expectations that are shared by the groups members are referred to as _.a. rolesb. norms (moderate)c. valuesd. moralse. policies49.A new commercial bank employee who notices stares from other officers because he does not wear conservative work attire is experiencing what aspect of groups?a.role conflictb.norms (difficult)c.status separationd.cohesiveness conflicte.performing pressure50.The findings of Aschs experiment utilizing lines of different lengths would relate to which of the following?a.job statusb.workplace conformity (moderate)c.work group cohesivenessd.role conflicte.performance perceptions51._ refers to a prestige grading, position, or rank within a group.a.Normb.Rolec.Status (easy)d.Role conflicte.Accommodation52.Which of the following is an accurate statement regarding status systems?a.Education is an informal status characteristic. (moderate)b.Status is a weak motivator compared to other group issues.c.People generally have difficulty classifying people into status categories.d.Status is a contemporary research topic.e.Status has cognitive but no behavioral consequences.53.Education, age, skill, or experience are examples of which of the following?a.formal status categoriesb.informal status categories (moderate)c.individual status categoriesd.ingroup status categoriese.outgroup status categories54._ occurs when a supervisor is earning less than his subordinates.a.Conflictb.Role conflictc.Group incohesivenessd.Status incongruence (moderate)e.Group divergence55.In comparison to large groups, small groups _.a.have shorter group tenure.b.tend to be more homogenous.c.are faster at completing tasks. (moderate)d.are better at obtaining diverse input.e.have higher status.56.The "free rider tendency" explains which of the following?a.why the productivity of groups is exponentialb.why there is always one person who does not work as hard as other group membersc.why, as groups get larger, the individual contribution often decreases (difficult)d.why group productivity grows in a linear fashione.why groups will tend to let an unproductive outsider in the group57.Which of the following is a potential means of limiting the free rider effect?a.be able to identify individual responsibility (moderate)b.reward groups collectively, not individuallyc.never allow an outsider into a group once it is formedd.provide merit pay that is proportional to group effectivenesse.allow groups to punish poor team players58.The degree to which members are attracted to a group and share the groups goals is referred to as _.a. group diversity.b. group cohesiveness (moderate)c. group expansion.d. group norms.e. group continuity.59.In which of the following situations are groups most effective?a.a cohesive groupb.a cohesive group not in alignment with organizational goalsc.a noncohesive group in alignment with organizational goalsd.a cohesive group in alignment with organizational goals (moderate)e.a noncohesive group60.Perceived incompatible differences resulting in some form of interference or opposition is known as _.a.conflict. (easy)b.trouble shooting.c.political opposition.d.problem creation.e.personality differences.61.Which view of conflict argues that conflict must be avoided?a.human relations viewb.interactionist viewc.conservatived.traditional (moderate)e.contemporary62.What view of conflict sees it as natural, inevitable, and potentially resulting in positive results for the organization?a.contemporary viewb.conservative viewc.human relations view (moderate)d.traditional viewe.interactionist view63.Which view of conflict sees it as absolutely necessary for effective organizational performance?a.contemporary viewb.conservative viewc.human relations viewd.traditional viewe.interactionist view (moderate)64.The type of conflicts that the interactionist says support the goals of the organization are known as _.a.goal-oriented conflicts.b.strategic conflicts.c.natural conflicts.d.functional conflicts. (moderate)e.realistic conflicts.65._ prevent a group from achieving its goals.a.Informal groupsb.Command groupsc.Cross-functional teamsd.Functional conflictse.Dysfunctional conflicts (moderate)66.According to the text, which of the following is not identified as a type of conflict that differentiates functional from dysfunctional conflict?a. task conflictb. relationship conflictc. ethical conflict (moderate)d. process conflict67.Which of the following is not mentioned in the text as a conflict-resolution option?a. avoidanceb. contradiction (moderate)c. accommodationd. compromisee. collaboration68.Withdrawing from or suppression of conflict is termed _.a.collaborating.b.forcing.c.accommodation.d.avoidance. (moderate)e.compromising.69.Which of the following is not an advantage of group decision making over individual decision making?a.They provide more information.b.They generate more alternatives.c.There is less acceptance of a solution. (easy)d.There is increased legitimacy of the decision.e.There is reluctance to fight a decision they helped develop.70.Which of the following is true concerning the effectiveness of individual decision making over group decision making?a.Individuals tend to be more accurate.b.Individuals are always outperformed by groups.c.Groups are less creative than individuals.d.Groups are more accepting of the final decision. (moderate)e.Group effectiveness is influenced by its size.71.Which of the following is true concerning groups?a.Groups take more time to make a decision. (easy)b.Groups tend to have equal participation rates.c.There is little pressure to conform.d.There is definite ownership of responsibility.e.They provide less information.72.The pressure to conform in groups is known by which of the following terms?a.management by objectivesb.TQMc.shirkingd.groupthink (moderate)e.group freeloading eff