《高级商务英语写作》参考答案.docx

Advanced Business English WritingSuggested Answers to Task-based ExercisesChapter One1. Information control1). The recommendations should be placed after the conclusions. 2). Point 3d should not have been included.Language control1). The style of the sentence, Ive been asked to in the Terms of Reference is far too personal.2). In 4b the word must creates a hard tone that is inappropriate for addressing the vice-president of personnel.Presentation techniques1). Conclusions should not be indented in section 5.2). There is inconsistency in bracketing or not bracketing the letters.2.August 12, 2009Personnel Services OfficerNorth Coast Community College District 2154 Ridge DriveBend, OR 91783Dear Personnel Services OfficerI am applying for the position of College Communications Coordinator at Woodhill College. Enclosed are my resume and several letters of recommendation.Instead of a statement on the role of a college communications coordinator, I am enclosing reprints of two articles I wrote that spell out my strong feelings about the need for quality education and access for all to these educational opportunities. I hope you wont mind the substitution.I believe that people who speak for the colleges have to understand public policy and the budget. They must be able to explain these issues to taxpayers in terms they understand, otherwise financial support for the colleges will continue to erode.A college information officers main job is to make the public aware of the many worthwhile programs and services the college provides. I believe that providing this information is a vital service, one necessary not only for the health of the college, but also for continued growth of public education.I would like to talk with you about these and other matters. I hope you will invite me for an interview.Thank you. Sincerely Richard Luffkin3.TO:All employeesFROM: Randy Plunkett, Director DATE: October 3, 2008RE: ContributionsI recently learned that only a small number of employees have contributed tothe Family Relief Fund. This fund is supported by the Personnel Department and helps fellow employees meet emergencies.I urge all of you to support this worthwhile cause. Management understands that no one should be forced to make a contribution to this fund. We also believe however that you would be willing to help a colleague achieve a workable solution to an emergency.Please leave your contributions with Sandy in the Personnel Department office. Your generosity will be genuinely appreciated.4. Certain changes should be made to the letter:1) Catherine Porter could address Audrey Maxwell as “Dear Mrs Maxwell”, rather than “Dear Madam”.2) She could use “I” rather than “we”. “We” is a way of hiding behind your company, avoiding responsibility. You should only use it if you really mean the company as a whole.3) She could replace formal expressions like “We acknowledge receipt” with more informal ones.4) She could use the active rather than the passive voice. “I have credited youraccount” rather than “Your account has been credited ”. The first sounds friendlier, the second is very impersonal.5) She could be more apologetic about the companys error. Nothing is more annoying that receiving a letter in which the company admits to having made a mistake but does not bother to apologize.6) She could be more tactful in turning down Mrs Maxwells request for compensation. There is no reason not to be firm if the situation calls for it, but you can be firm and friendly.A less formal, friendly and apologetic letterCARSTAIRS CLOTHING COMPANY43 Gorton Road MarsbyMB2 4HYTel. (0921) 143267 (24 hours)Our ref: CP/TS 26 August 2008Mrs A. Maxwell13 Thrixton Crescent Charterborough LT14 6TUDear Mrs MaxwellI was very sorry to see from your letter of 15 August that you are still being charged for a dress which you returned to us. I have investigated the matter, and it appears that we did indeed receive it, but that owing to an error in our Accounts Department, your account was not adjusted. I do apologize for this oversight, and for the inconvenience you have been caused. I have now credited your account with £55.75.I am afraid, however, that I cannot give you any financial compensation. We are always happy to consider claims for compensation when there has been some financial loss as a result of our error, but as I understand it, you have not suffered any such loss.I am sorry you have had to write to us about this matter, and I hope you understand our position on the question of compensation.Yours sincerelyCatherine PorterCustomer Relations ManagerNow Printing CompanyNo.9 Baoan Road, Shenzhen, China Tel 8277831 Fax 27777453To:Forest Guard Corp.Attention: Ms.Wang, Marketing Manager Fax No.:26435783From:Xiang Yan, Designing Dept.Date:16 June, 2009Subject:Printing Business Cards Pages:This.Dear Ms. Wang,We have finished the design of the business cards you need. We are wondering if it is the right thing you want. Here is a model. We hope you could confirm it. If there are some places for improvement, let us know soon.Looking forward to hearing from you.Faithfully yours,Xiang Yan5.From Date To Subject25:7:03 16:06:29Petty Cash VouchersHi JohnSome of the staff from your department are still bringing their petty cash vouchers to me. However this responsibility was taken over by Martin in Accounts last month.Please inform your staff that they should deal with Martin in future.Thanks for your help John. Sally6.Chapter Two1. The letter should look as follows. Corrections are in bold.Slottsberget 26Goteborg 41803SwedenTel +46 31 274906Ms Susan Benton Island World Holidays 181 North StreetLondon W1M 2FM21 July 2007Dear Ms Benton:Your ref. PER23/675I am writing in connection with my booking with you for an adventure holiday to Peru.On 19 May I sent you a check for £260 as a deposit. Unfortunately, I have not yet received a receipt for this. I would be grateful if you could send me this as soon as possible.I look forward to hearing from you.Yours sincerelyMargareta LindellJakarta FurnishingsMs Jennifer Long Office Manager Intercity Bank plc Jalan Thamin 58Jakarta 11196Jalan Arjuna 7Jakarta 11190Tel 021 6373742Fax 021 637373928 August 2006Your ref: JL/fh/246Dear Ms Long:Our ref: SB/slThank you for your letter.I must apologize for the delay in getting the Linton filing cabinets to you. Unfortunately, this is due to circumstances beyond our control, because Linton have not yet delivered the cabinets to us. I agree that this delay is not acceptable,2. e c a b d f Reply to the letter to complaintand I am happy to refund all your money immediately. Alternatively, if you would like to wait a few weeks longer, I can offer a 5% discount as compensation for the delay.Please let me know what you would like to do. Yours sincerelyS. BasukiSales ExecutiveThank you for your order of 16 January for our KILLEM fly spray.Im sorry to say that we stopped making this fly spray last year because we decided to specialize in agricultural products. We passed all our stock to Brown s Online Home Supplies, so please contact them. I am sure that they can help you.Their address is www.brownonline.co.uk. Sorry I cant be of more help.Best wishes Sarah Wollen3.Cornfields Pesticides Co Ltd39 THE HILL, BURTON, SUSSEX BN5 9TJTel 01273 52663Mr Richard ScottWelsh Garden Suppliers CardiffCF4 2FTYour ref.Our ref. GW/pk 22 Jan 2008Dear Richard:4.Dixmans Ltd156-159 The Reddings Boxley PH5 3RT Tel: (0566) 48573Mr J H Radley44 Upland Avenue Boxley PR3 6HJDear Mr Radley:OVERDUE INSTALLMENT: ACCOUNT NO: 4/1138We are writing to advise you that a monthly payment of £23.50, in connection with your purchase of a Zoomstar Video Camera from this branch on 18 March 2008, has not been made. The payment was due on 15 October.We are sure that this was an oversight, but would be glad if you could arrange for an immediate payment to clear the arrears. We would advise you that a payment of£47.00 on the 15th of this month will be an acceptable way to clearthe arrears, and at the same time keep your account up to date.Please do not hesitate to contact me by telephone if there is any need to discuss this matter further.Yours sincerely Marina DamonBranch Accounts Manager5.Flat 24, New Court Hill RoadDanburyEssex CH5 1RF Tel: 0853 6759The Managing Director Bright New Woollens plc Unit 5, Progress EstateDanbury, Essex CH4 3RF3 December 2008Dear SirVACANCY FOR PERSONAL SECRETARYI would like to apply for the above vacancy, as advertised in the “DanburyChronicle” on 28 November.I am twenty-four years old, and moved to Danbury earlier this year after spending five years as a secretary with a textile firm in Bradford, Yorkshire.I left school in 2000 with GCSE passes in English, Mathematics, French and Art, and also with an RSA Stage One pass in Typing. Since then I have worked as a secretary.I am particularly interested in continuing my career in the textile industry and have experience of dealing with both suppliers of raw wool and purchasers from major garment companies. My previous firm, Northern Textiles Ltd, will certainly remember me, and my employer, Mr H Morgan, Production Manager, will be able to provide a reference.I am familiar with modern word processing systems and am also experienced in the operation of facsimile and telex machines. On several occasions I have travelled abroad as part of a business group, and am able to speak French and some German.In my spare time I play squash, attend evening classes in modern languages, and visit the cinema.I would very much welcome the chance to visit your company for an interview, and look forward to hearing from you.Yours faithfully Foroza Matthews6. This is an amended version of the previous letter. The staff should feel some sympathy with the companys situation from the wording of this second attempt. They may feel peeved about the small increase, but they will probably also feel grateful that they still have a job.Super Toys LtdChattisfield Road, NEWTON NE12 0LDFax No: 2567 591048 Fax No: 2567 651987August 2009Dear ColleaguesAs from 1 October 2009 the company is planning to increase your salary by two percent annum.This increase is not as high as we would have hoped, but unfortunately it is all we can afford in these difficult trading times. We are trying to avoid any redundancies and a modest pay rise is the only option open to us.We hope you will understand the current situation and that you will work with us to make the company as profitable as possible in the months to come.Yours sincerelyAngie Young (Mrs) Personnel ManagerChapter Three1.a) Stephen is writing to inform his manager of his resignation. The word resignation in the subject heading “My resignation” and in the first paragraph, “I am writing to inform you of my intention to resign from G & S Holdings.”b) He used polite phrases for the following reasons:l He wants to break the news as gently as possible, to avoid annoying the manager. Staff resignations cause trouble for a manager, as the manager then has to recruitanother member of staff, which is a time-consuming, expensive and troublesome process.l He's writing to the Regional Manager, who has a higher status in the company.l He may want a good reference letter.l He may want Katherine Chu to be a referee for him in future.The polite phrases are:l “I have appreciated very much my four years.”l “I have gained valuable experience working within an efficient and professional team environment. In particular, I have appreciated your personal guidance.”l “Once again, thank you for your support.”c) “I would like to leave, if possible,.” This is tentative becase it uses a conditionalsentence (conditional sentences use “If” and have a comma in the middle).“I hope that this suggested arrangement is acceptable to the company”. This is tentative because of the word “hope”.2.a) Hugo wants to present the information logically: what caused the memo, theinvestigation and finally the request for action.(Note: He has cleverly 'hidden' the fact that non-smokers only have a majority of 1 in the middle of the text, emphasizing the request for action and the fact that the memo comes from the Staff Liaison Committee. He is attempting to influence Sandra to implement the request, even though many people voted against it.)b) Bold headings are clearer: the different parts are separated and summarized.To:Ovations Management Team From:Daniel Bush, managerDate:June 3, 2003Subject: Welcoming John SmithI am pleased to announce that John Smith has agreed to join the Ovations Management Team as a senior vice president reporting to me. John joins us as we explore additional strategies relating to our Evercare business, including end-of-life care and the comprehensive health services that are needed to assist terminally ill individuals and their families.We are very fortunate to have Johns leadership as we expand our scope for growth. John has demonstrated strongleadership in creating and implementing business strategies, medical practice management and new business development. He has been with UnitedHealthcare for four years, where he was responsible for developing and enhancing new provider networks within UHN. Prior to joining UnitedHealthcare, John worked in Colorado and Tennessee with publicly traded and faith based growth-oriented health services companies.As senior vice president, John will collaborate closely with all of our Ovations businesses as we develop services offering excellent clinical, spiritual and social support to terminally ill individuals and their families. John will transition from UHN to Ovations beginning April 14 and work from our Minnetonka headquarters. I will forward the contact information for John and his assistant as soon as it is available. Please join me in welcoming John in this new endeavor.Please share this announcement with your employees immediately.3.4.To: From: Date:Subject:MEMOKatherine Chu, Regional Manager Stephen Yu, Sales28 April 2012Notification of My ResignationI am writing to inform you of my intention to resign from G & S Holdings.I have appreciated very much my four years working for the company. The training has been excellent and I have gained valuable experience working within an efficient and professional team environment. In particular , I ha