喜来登(SHERATON)酒店国际英语培训资料gxxd.docx

Chappterr 1. Coourttesyy EEngllishhUnitt 1： GRREETTINGG & FARREWEELLSSl VOCAABULLARYYwelcome 欢迎 friend 朋友 farewell 告别identify 识别 definitely 肯定 safe 安全的enjoy 喜欢 pleased 高兴 sure 当然trip 旅游 weekend 周末 again 再look forward to 盼望 satisfaction 满意l PHRAASESS ONN THHE JJOBGoodd moorniing Goood aftternnoonn Goood eevenninggWellcomme bbackk Hii早上好 下下午好 晚上上好 欢迎回回来 嗨Helllo Howw doo yoou ddo? Howw arre yyou? Fiine, thhankk yoou, andd yoou?你好 你好 你好吗吗？ 很很好，谢谢谢，你你呢？Finee, tthannks, annd yyou?Goood-bbye Goood nigght Goood-byee foor nnow很好，谢谢谢，你你呢？ 再再见 晚晚安 再见It wwas nicce tto ssee youu aggainn.Havve aa goood eveeninng Seee yoou llateer. Itt waas nnicee seeeinng yyou.很高兴又又见到你你。 晚上愉愉快。 回头见见。 很很高兴见见到你。Havee a goood wweekkenddHavve aa saafe triip Havve aa goood dayyHoppe tto ssee youu aggainn周末愉快快。 一路平平安。 祝您愉愉快。 希望望再见到到您。Thannk yyou forr coominng (Thaankss foor ccomiing) Loook fforwwardd too seeeinng yyou agaain感谢光临临。 盼盼望再见见到您。l LISTTEN TO THEE COONVEERSAATIOONListten to thee guuestt annd tthenn fiill thee gaap iin eeachh seenteencee.The gueests nnamee iss .The staaffs nnamee iss .The gueest willl ttodaay.Helll llivee inn neext timme hhe ccomees.l TALKKINGG TOO THHE GGUESSTStafff :Goood mmornningg. MMr. Smiith. Hoow aare youu toodayy>?Guesst:Goood mmornningg. Janne. Im ffinee, tthannks, annd yyou?Stafff:Im finne ttoo. AAre youu chheckkingg-ouut ttodaay?Guesst:yess, II thhinkk sooStafff:Didd yoou eenjooy yyourr sttay herre?Guesst:Yess, II diid.Stafff:I hhopee ouur sservvicee iss too yoour sattisffacttionnGuesst:Surre. Im vveryy plleassed witth eeverrythhingg heere.Stafff:Thaank youu. I wiish youu a nicce ttripp hoome andd loook forrwarrd tto sseeiing youu aggainn.Guesst:Thaank youu. Illl deefinniteely comme tto tthe Sheeratton nexxt ttimee Im iin TTiannjinn.PAIRR WOORKFindd a parrtneer aand plaay tthe rolles of thee sttafff annd tthe gueest whoo wiill be on hollidaay ssoonn.OXFOORD HUMMOURRThe morre II sttudyy, tthe morre II knnow.The morreI knnow, thhe mmoree I foorgeet.The morre II foorgeet, thee leess I knnow.So wwhy stuudy?UNITT 2:INTTRODDUCTTIONNSVOCAABULLARYY.introduce 介绍 happy 高兴 spell out 拼写出来meet 会见 glad 高兴 first name 名pleased 高兴 nice 很好 last name 姓certainly 当然了 pleasure 高兴 enjoy 喜欢PHRAASESS ONN THHE JJOBMy nnamee iss Joohn Smiith Itts nnicee too meeet youu.It s nnicee meeetiing youui.我叫约翰翰.史密密斯。 很高高兴见到到您。 很高兴兴见到您您。Im Marry CCoppper Im ppleaasedd too meeet youu Im glaad tto mmeett yoou.我叫玛丽丽.库伯伯。 很高兴兴见到您您。 很高高兴见到到您。Let me inttrodducee yoou tto JJohnn Smmithh Id likke tto iintrroduuce youu too Maary Coppperr.我把你介介绍给约约翰.史史密斯。 我想把把你介绍绍给玛丽丽。Id likke yyou to meeet MMr. Thoomsoon. I ddont tthinnk wweve mett beeforre希望你认认识一下下托玛斯斯先生。 我想想我们以以前没见见过。Havee wee meet bbefoore? Yooure neww heere, arrent yyou?我们以前前见过面面吗？ 你是新新来的，对对吗？LISTTEN TO THEE COONVEERSAATIOONTALKKINGG TOO THHE GGUESST：Stafff:Goood mmornningg, ssir, Maay II knnow youur nnamee?Guesst:Cerrtaiinlyy. My namme iis JJohnn SmmithhStafff:Wouuld youu plleasse sspelll yyourr laast namme?Guesst:Surre. P-a-rr-k-I-n-s-oo-n, Paarkiinsoon.Stafff:Howw doo yoou ddo MMr. Parrkinnsonn? Wellcomme tto oour hottelGuesst:Howw doo yoou ddo? Verry nnicee too meeet youu.Stafff:Hoppe yyoull enjjoy youu sttay herre.Guesst:I thhinkk I wiillStafff:Seee yoou llateer.Guesst:Seee yoou.PAIRR WOORKIntrroduuce youurseelf to a pparttnerr.EXERRCISSEPut in artticlles wheere neeededd.A:WWoulld yyou likke ccoldd miilk?B:YYes, plleasse. Id llikee gllasss off beeer if youuve gott itt.A:IIlll goo annd hhavee a loook iin kkitcchenn.Yess, ttherres botttle herre, butt itt issnt ccolddB:NNeveer mmindd. Cann I haave pieece of icee inn itt?A:SSuree. Theere is quiite a llot in reffriggeraatorr.IDIOOMS：No ppainn noo gaain.As bbusyy ass a beee.Handd annd ffoott.As pprouud aas aa peeacoock.As hhunggry as a wwolffBeatt abboutt thhe bbushh.UNITT 3: APOOLOGGIESSVOCAABULLARYYExcuse 原谅 apologize请求原谅 mistake 错误forgive 原谅 mind 介意 assure 保证sorry 对不起 Right away马上 happen 发生bill 帐单 check 检查PHRAASESS ONN THHE JJOBExcuuse me Im ssorrry ppleaase forrgivve mme. TThatts OOk打扰一下下。 对对不起。 请请原谅。 没什什么。I doo appoloogizze Thhats aall rigght Plleasse aacceept ourr appoloogy.我很抱歉歉。 没没关系。 请请接受我我们的 歉意。Woulld yyou pleeasee waait a mmomeent? Woouldd yoou mmindd waaitiing a ssecoond?请稍等好好吗？ 请稍等等好吗？I diidnt mmeann foor tthatt too haappeen. I asssurre yyou it wonnt hhapppen agaain.我是不想想出这种种事的。 我向向您保证证以后不不再发生生这种事事。TALKKINGG TOO THHE GGUESSTGuesst:Exccusee mee. I thhinkk thheree iss a misstakke iin mmy bbilll.Stafff:Im ssorrry tto hhearr thhat. IIlll chheckk foor yyou rigght awaay. Woouldd yoou ppleaase waiit aa moomennt?Guesst:OK. ( a mmomeent latter)Stafff:I doo appploogizze, Mr. Smmithh. Theere is a mmisttakee inn yoour billl. I asssurre yyou it wonnt hhapppen agaiin.Guesst:Welll, thaats aall rigghtEXERRCISSEPut in thee miissiing worrd.Mr aand Mrss Miilleer aare froom AAusttriaa. TTheyy offtenn goo shhopppingg wiithoout theeir Gerrmann guuidee.Buut ttheyy caantto thee taaxi driiverr ass thhey canna wwordd off Chhineese.Theey ddont kknoww hoow tto hhim wheere theey wwantt too goo. Andd thhe ddrivver doeesnt kknoww hoow tto tto tthemm beecauuse he dossentGerrmann. Mr. Miilleer tto hhimsselff. “I wiish I coouldd soome Chiinesse.”UNITT 4:OFFFERIING HELLPVOCAABULLARYYAppreciate喜欢 grateful感谢 offer 提供assist 帮助 favor 喜欢 desire 希望request 要求 Besitate犹豫 mind 介意trouble 麻烦 welcome欢迎 follow me跟corridor 走廊 Show 展示 serve 服务end 尽头PHRAASESS ONN THHE JJOBAnytthinng II caan ddo ffor youu? IIf ttherres aanytthinng II caan ddo tto hhelpp, ppleaase lett mee knnow.我能为您您做些什什么？ 如果有有我能帮帮忙的话话，请告告诉我。Can I heelp youu? IIf II caan bbe oof aassiistaancee. Pleeasee doo noot hhesiitatte.我能帮忙忙吗？ 如果要要我帮忙忙，别犹犹豫，尽尽管讲。Do yyou neeed aany hellp? IId be verry ggladd too heelp youu.要帮忙吗吗？ 很高高兴认识识你。Can I giive youu a hannd? IIf yyou wouuldnnt mmindd.要帮忙吗吗？ 如果果你不介介意。If yyou donnt mmindd. IIf iits nno ttrouublee如果你不不介意。 如果果不麻烦烦的话。Therres nno hh urrry ppleaase takke yyourr tiime不着急。 不着着急。Goinng uup? GGoinng ddownn.上楼吗？ 下下楼。LISTTEN TO THEE COONVEERSAATIOONStafff:Exccusee mee, Mayy I heelp youu?Guesst:Yess, IIm llookkingg foor mmy rroomm.Stafff:Mayy I knnow youur rroomm nuumbeer, pleeasee?Guesst:Yess, mmy rroomm nuumbeer iis 3358.Stafff:Thaats aat tthe othher endd off thhe ccorrridoor. Foolloow mme. Pleeasee. Illl shhow youu too yoour rooom.Guesst:Thaank youu. Its vveryy kiind of youu.Stafff:Its mmy ppleaasurre tto sservve yyou. PPleaase enjjoy youur sstayy.Guesst:Yess. I wiill.Stafff:Goiing up, siir?Guesst:YessStafff:Wattch youur sstepps, pleeasee, TThe flooor is wett.Guesst:OK, Thhankk yoou.Stafff:By thee waay, mayy I heelp youu wiith youur llugggagee?Guesst:Surre, Thaats vveryy kiind of youu.Stafff:Youure mosst wwelccomeePAIRR WOORKFindd a parrtneer aand plaay tthe rolles of thee guuestt annd tthe staaff. TThe gueest wannts to finnd tthe fittnesss ccentter.EXERRCISSEPut litttlee, aa liittlle, feww orr a feww innto thee seenteencees.We nneedd moore staaffTherre iis mmilkk leeft. GGo aand gett soome.He aaskeed ffor morre ssaltt.UNITT 5:THAANKSS ANND RREPLLIESSVOCAABULLARYYRepaair修理kittcheen厨房wirre电线llighht灯noiisy吵inddeedd的确bby tthe wayy顺便说说一下Elecctriiciaan电器师师collleaaguee同事as sooon aas pposssiblle 尽可能能早heelp sb witth ssth帮帮助某人人做某事事PHRAASE ON THEE JOOBThannks Thaank youu veery mucchThaank youu evver so mucch谢谢。 非常感感谢。 太太感谢了了。I apppreeciaate thaat/iitThaats vveryy kiind of youu.Youu arre sso ssweeet我很感激激。 你你太好了了。 你你真甜。Thannk yyou jusst tthe sammeYouure mosst wwelccomeeIts mmy ppleaasurre tto sservve yyou.同样得感感谢您。 不客气气。 很很荣幸为为您服务务 。Thatts qquitte aall rigghtIm pleeaseed tto bbe oof sservvicees oof yyou I knnow nexxt tto nnothhingg.一点儿关关系也没没有。 愿意为为您效劳劳。 我我几乎一一窍不通通。LISTTEN TO THEE COONVEERSAATIOONListten to thee taalk bettweeen tthe gueest andd thhe sstafff aan tthenn deecidde wwhettherr thhe ffolllowiing staatemmentts aare rigght or wroong.The proobleem iis iin tthe beddrooom.One of thee liightts iis bbrokken.Someethiing is wroong witth tthe TV as welll.The eleectrriciian willl rrepaair thee TVV riightt awway.TALKKINGG TOO THHE GGUESSTStafff:Goood aafteernooon. MMisss Thhomsson. IIm herre tto rrepaair youur llighht.Guesst:Thaats vveryy niice. IIts tthiss onne iin tthe kittcheen. Itt dooesnnt wworkkStafff:Lett mee haave a llookk. Oh, a wirre iis lloosse. Noow, its aall rigght.Guesst:Yess, iit iis. Thhankk yoou vveryy muuch inddeedd.Stafff:Its mmy ppleaasurre.Guesst:By thee waay, my tellephhonee iss tooo nnoissy. Coouldd yoou ppleaase hellp mme wwithh thhis?Stafff:Sorrry, Im aan eelecctriiciaan. I knnow nexxt tto nnothhingg abboutt teelepphonne. Buut IIlll caall my collleaggue to comme aas ssoonn ass poossiiblee.Guesst:OK. TThannk yyou jusst tthe samme.Stafff:Nott att alll. Goood-byee, MMrs. Thhomsson.Guesst:Goood-bbyePAIRR WOORKFindd a parrtneer aand plaay tthe rolles of thee guuestt annd tthe staaff. TThe gueest wannts a bbabyy coot.EXERRCISSEPut thee veerbss innto corrrecct ttensses:A:WWhicch ccounntryy (bbe) youu frrom, Mss. MMilller?B:II (bbe) froom BBrazzil.A:DDid youu (ccomee) yyestterdday?B:NNo. I(coome) thhe dday befforee yeesteerdaay.A:SSo yyou (sttay) heere froom 22 niighttsB:YYes, annd IIleaave forr hoome tommorrrow.UNITT 6：REQQUESSTSANDD REEPLIIESVOCAABULLARYYFavoour喜欢oveer ttherre在那边边do sb a ffavoour为某人人帮助nexxt tto紧挨者者loook ffor寻找reqquesst要求求Easyy容易repply回答trooublle麻烦proobleem问题题PHRAASESS ONN THHE JJOBWoulld yyou pleeasee doo mee a favvourr?Couuld youu doo mee a favvourr?能帮我个个忙吗？帮我个个忙好吗吗？Coulld II assk yyou a ffavoour?Couuld youu doo a favvourr foor mme?帮我个忙忙好吗？帮我个个忙好吗吗？Coulld yyou posssibbly do a ffavoour forr mee?Of couursee帮我个忙忙好吗？当然。No pprobblemmNo trooublle aat aall.Id be glaad tto mmeett yoou没问题。不麻烦。我会很高兴的。LISTTEN TO THEE COONVEERSAATIOONListten to thee taalk bettweeen tthe gueest andd a staaff andd thhen ansswerr 2 queestiionss.Whatts thhe gguessts rrequuestt?Wherre ccoulld hhe ffindd itt?TALKKINGG TOO THHE GGUESSTGuesst:Exccusee mee.Stafff:YessGuesst:Couuld youu plleasse ddo mme aa faavouur?Stafff:Cerrtaiinlyy. Whhat cann I doo foor yyou?Guesst:Im llookkingg foor tthe Salles DepparttmenntStafff:Thaats eeasyy. Its ooverr thheree, nnextt too thhe IInfoormaatioon DDeskkGuesst:I ssee, Thhankks aa loot.Stafff:My pleeasuure.PAIRR WOORKFindd a parrtneer aand plaay tthe rolles of a gguesst aand a sstafff. Thhe gguesst wwantts tto ssendd a lettterr.EXERRCISSEResppondd too thhe ffolllowiing usiing “Neiitheer, Eittherr orr Soo”Icannt speeak Engglissh.Chriistmmas is an impporttantt hooliddayI doont llikee fiish.Im verry ffondd off swweett annd ssourr poork.UNITT 7：LONNG TTHIMME NNO SSEEVOVAABULLARYYAge年代preettyy相当的的on hollidaay度假dauughtter女儿graandddaugghteer孙女ggranndsoon孙儿儿Auntt姨、姑姑、婶uunclle叔、伯伯、舅sson儿子firrst couusinn 第一代代表兄弟弟姐妹ssecoond couusinn第二代代表兄弟弟姐妹PHRAASESS ONN THHE JJOBLongg tiime no seee.I haavennt sseenn yoou ffor agees.ConngraatullatiionssLISTTEN TO THEE COONVEERSAATIOONListten to thee taalk bettweeen tthe gueest andd thhe sstafff aand theen ffilll inn thhe ttablle wwithh thhe iinfoormaatioonThe gueests nnamee iss She wenntShe hass grranddchiildrrenTALKKINGG TOO THHE GGUESSTStafff:Goood mmornningg. Howw arre yyou Ms. Jaacksson? HHaveent sseenn yoou ffor agees.Guesst:Yess. Lonng ttimee noo seee. Im ffinee, tthannks. HHow aree yoou?Stafff:Preettyy weell. DDid youu goo onn hoolidday?Guesst:Yess, II weent bacck hhomee beecauuse my dauug