新编饭店实用英语听说教程.ppt

新编饭店实用英语听说教程新编饭店实用英语听说教程主编：赵 丽 制作：李晓新2010年1月2021/9/212021/9/211 1新编饭店实用英语听说教程新编饭店实用英语听说教程n nUnit One Front Officen nUnit Two Housekeepingn nUnit Three Food and Beveragesn nUnit Four Shopping Arcaden nUnit Five Recreation and Fitness Centern nUnit Six Beauty Parlorn nUnit Seven Hotel Service2021/9/212021/9/212 2Unit OneFront OfficePart A:Reservation&Check-inPart B:Bell ServicePart C:Information Desk&SwitchboardPart D:Checking-outPart E:Handling Complaints2021/9/212021/9/213 3Part A:Reservation&Check-inPre-questions:1.What can reservationist say when greeting the guests and offering help to the guests?2.What information should be obtained when the guests want to make room reservation?2021/9/212021/9/214 4Part A:Reservation&Check-in3.If the hotel is fully booked,how would the reservationist refuse the booking politely?4.Do hotels give preferential rates to group reservations?5.What should the receptionist do when the guests check in?2021/9/212021/9/215 5Part A:Reservation&Check-inConversationsConversationsSection 1Section 1Key Words&ExpressionsKey Words&Expressionsreserve v.riz:v reserve v.riz:v 预定预定 type n.taip type n.taip 种类种类 fine adj.fain fine adj.fain 太好了太好了repeat v.ripi:t repeat v.ripi:t 重复重复room rateroom rate房价房价 stay v.n.stei stay v.n.stei 逗留逗留 2021/9/212021/9/216 6Part A:Reservation&Check-inreservation n.rezvein 预定include v.inklu:d 包括address n.dres 地址exactly adv.izktli 确切地、精确地single room单人间look forward to期待 2021/9/212021/9/217 7Part A:Reservation&Check-inSection 2Key Words&Expressionsdeduction n.didkn 折扣 discount n.diskaunt 折扣September n.sptemb 九月group reservation团体预定2021/9/212021/9/218 8Part A:Reservation&Check-inspecial adj.spel 特殊的marvelous adj.m:vils 太好了、太棒了double room双人间2021/9/212021/9/219 9Part A:Reservation&Check-inSection 3Key Words&Expressionsextend v.ikstend 延长April n.eiprl 四月Sydney n.sidni 悉尼possible adj.psbl 可能charge v.t:d 收费fill in a form添表格2021/9/212021/9/211010Part A:Reservation&Check-insuite n.swi:t 套间stay v.n.stei 逗留Australia n.streilj 澳大利亚madam n.mdm 夫人go ahead请吧2021/9/212021/9/211111Part A:Reservation&Check-inSection 4Section 4Key Words&ExpressionsKey Words&Expressionsinform v.inf:m inform v.inf:m 通知通知 unexpected adj.nikspektid unexpected adj.nikspektid 想不到的，意想不到的，意外的外的happen v.happen v.发生发生 Canada n.knd Canada n.knd 加拿大加拿大Friday n.fraidi Friday n.fraidi 星期五星期五trouble n.trbl trouble n.trbl 麻烦麻烦advanced depositadvanced deposit预定押金预定押金 2021/9/212021/9/211212Part A:Reservation&Check-incancel v.knsl 取消Vancouver n.vnku:v 温哥华telex n.teleks 电传check v.tek 核对mention v.menn 提及due to由于2021/9/212021/9/211313Part A:Reservation&Check-inSection 5Key Words&Expressionsperiod n.pirid 时期、期间pleasure n.ple 愉快、高兴、满足ahead adv.hed 向前cancel v.knsl 取消 2021/9/212021/9/211414Part A:Reservation&Check-insuggest v.sdest 建议straight adj.adv.streit 直的、一直地mention v.menn 提及trouble v.n.trbl（制造）麻烦2021/9/212021/9/211515Part A:Reservation&Check-inSection 6Key Words&ExpressionsIowa n.aiw 依阿华州enjoy v.indi 享受key card钥匙卡June n.du:n 六月 2021/9/212021/9/211616Part A:Reservation&Check-inThursday n.:zdi 星期四perfect adj.p:fikt 非常好bellboy n.belbi 行李员2021/9/212021/9/211717Part A:Reservation&Check-inSection 7Key Words&Expressionsluggage n.lid 行李 certainly adv.s:tnli 当然 2021/9/212021/9/211818Part B:Bell ServicePre-questions:Pre-questions:1.As a bellboy,when you help the guests with 1.As a bellboy,when you help the guests with their luggage,what can you say?their luggage,what can you say?2.Besides helping the guests with their 2.Besides helping the guests with their luggage,what else can a bellboy do for the luggage,what else can a bellboy do for the guests?guests?3.When the guests say Thank you.,what 3.When the guests say Thank you.,what should the bellboy say to the guests?should the bellboy say to the guests?2021/9/212021/9/211919Part B:Bell ServiceConversationsConversationsSection 1Section 1Key Words&ExpressionsKey Words&Expressionsbellboy n.belbi bellboy n.belbi 行李员行李员 luggage n.lid luggage n.lid 行李行李appreciate v.pri:ieit appreciate v.pri:ieit 欣赏，赞赏欣赏，赞赏 piece n.pi:s piece n.pi:s（一）件（一）件suitcase n.sju:tkeis suitcase n.sju:tkeis 衣箱衣箱 2021/9/212021/9/212020Part B:Bell Servicebreakable adj.breikbl 易碎的be careful小心 shoulder bag背包send up 把 送到 in a minute马上，立刻2021/9/212021/9/212121Part B:Bell ServiceSection 2Key Words&Expressionslift n.lift 电梯 indeed adv.indi:d 真正地follow me跟我走 after you您先请 2021/9/212021/9/212222Part B:Bell ServiceSection 3Key Words&Expressionknock v.nk 敲 leave v.li:v 把留在postcard n.pustk:d 明信片 menu n.menju:菜单by the way顺便问一下 room service送餐服务 2021/9/212021/9/212323Part B:Bell ServiceSection 4Section 4Key Words&ExpressionsKey Words&Expressionshang v.h hang v.h 挂挂 overcoat n.uvkut overcoat n.uvkut 外衣外衣hanger n.h hanger n.h 衣架衣架 closet n.klzit closet n.klzit 壁橱壁橱set v.set set v.set 定（时）定（时）deposit n.dipzit deposit n.dipzit 押金押金2021/9/212021/9/212424Part B:Bell Serviceleave v.li:v leave v.li:v 留留 beer n.bi beer n.bi 啤酒啤酒juice n.du:s juice n.du:s 果汁果汁 bathroom n.b:ru:m bathroom n.b:ru:m 卫生间卫生间provide v.prvaid provide v.prvaid 提供提供 laundry n.l:ndri laundry n.l:ndri 洗衣洗衣Directory of ServicesDirectory of Services服务指南服务指南 2021/9/212021/9/212525Part B:Bell Servicemote controlmote control遥控器遥控器clock radio with alarmclock radio with alarm报时闹钟报时闹钟 wake upwake up叫醒叫醒surf on Internetsurf on Internet上网上网 laundry bag l:ndri bg laundry bag l:ndri bg 洗衣袋洗衣袋floor service deskfloor service desk楼层服务台楼层服务台 mini-barmini-bar小冰箱小冰箱 soft drinksoft drink软饮料软饮料 soda watersoda water苏打水苏打水 2021/9/212021/9/212626Part B:Bell ServiceSection 5Section 5Key Words&ExpressionsKey Words&Expressionsintroduce v.intrdju:s introduce v.intrdju:s 介绍介绍 restaurant n.restrt restaurant n.restrt 餐厅餐厅bar n.b:bar n.b:酒吧酒吧 offer v.f offer v.f 提供提供dish n.didish n.di（盘装）菜（盘装）菜 specialize in specialize in 以以为特点为特点2021/9/212021/9/212727Part B:Bell Serviceappliance n.plains 器械 banquet hall宴会厅 tea house 茶室 beauty saloon美容店next to在旁边 Fitness Center健身中心 2021/9/212021/9/212828Part B:Bell Serviceindoor swimming pool室内游泳馆 outdoor tennis court室外网球场 billiard room台球室 bowling room保龄球室Recreation Center娱乐中心 at the end of the corridor在楼道尽头2021/9/212021/9/212929Part C:Information Desk&SwitchboardPre-questions:1.What does the clerk at the Information Desk do?2.What scenic spots do you know?Can you say something about them?2021/9/212021/9/213030Part C:Information Desk&Switchboard3.Is wake-up service provided in the hotel?4.What should the operator say when the line is busy?2021/9/212021/9/213131Part C:Information Desk&SwitchboardConversationsConversationsSection 1Section 1Key Words&ExpressionsKey Words&Expressionsleft n.left left n.left 左左 lift n.lift lift n.lift 电梯电梯 end n.end end n.end 尽头尽头 corridor n.krid:corridor n.krid:楼道楼道 right n.rait right n.rait 右右 attend v.tend attend v.tend 参加参加/出席出席2021/9/212021/9/213232Part C:Information Desk&Switchboardplan v.pln 计划 Dashilan 大栅栏across prep.krs 横过;越过 overpass n.uvp:s 过街天桥underpass n.ndp:s 地下通道 Qianmen 前门2021/9/212021/9/213333Part C:Information Desk&Switchboardasking and telling the way问/指路 have ones hair done做头发beauty parlor美容店 banquet hall宴会厅Chinese restaurant中餐厅 traffic lights红绿灯2021/9/212021/9/213434Part C:Information Desk&SwitchboardSection2Key Words&Expressionsmeet v.mi:t 会见 invite v.invai 邀请concert hall音乐厅 Not at all.不用谢leave and take a message留/记口信2021/9/212021/9/213535Part C:Information Desk&SwitchboardSection 3Key Words&Expressionssuggestion n.sdestn 建议magic adj.mdik 神奇的 unbelievable adj.nbili:vbl 无法相信的 experience n.ikspirins 经历 2021/9/212021/9/213636Part C:Information Desk&Switchboardattractive adj.trktiv 吸引人的 enjoy v.indi 享受 splendid adj.splendid 辉煌 architecture n.:kitekt 建筑 unique adj.ju:ni:k 独特的 construction n.knstrkn 工程 Tian An Men Square天安门广场2021/9/212021/9/213737Part C:Information Desk&SwitchboardPalace MuseumPalace Museum故宫故宫 Summer PalaceSummer Palace颐和园颐和园The Great WallThe Great Wall长城长城 Ming TombsMing Tombs十三陵十三陵The Temple of HeavenThe Temple of Heaven天坛天坛 The Hall of Prayer for Good HarvestThe Hall of Prayer for Good Harvest祈年殿祈年殿The Imperial Vault of HeavenThe Imperial Vault of Heaven皇穹宇皇穹宇Echo WallEcho Wall回音壁回音壁The Circular Mound AlterThe Circular Mound Alter圜丘坛圜丘坛 2021/9/212021/9/213838Part C:Information Desk&SwitchboardSection 4Key Words&Expressionsrequest v.rikwest 要求 switchboard n.switb:d 总机 urgent adj.:dnt 紧急的 2021/9/212021/9/213939Part C:Information Desk&Switchboardfix v.fiks 安排line n.lain 线（路）busy adj.bizi 繁忙early call叫早 wake-up call叫早电话putthrough to（电话）接通 hold the line别挂（电话）2021/9/212021/9/214040Part D:Checking-outPre-questions:1.What is a cashier?2.What does a cashier do everyday?3.What are important personalities of a good cashier?2021/9/212021/9/214141Part D:Checking-outConversationsSection 1Key Words&Expressionscheck v.tek 检查，核对 accept v.ksept 接受check out离店结账 settle the bill结账2021/9/212021/9/214242Part D:Checking-outright away立刻，马上 credit card信用卡American Express美国运通卡 Visa card维萨卡 sign ones name签名2021/9/212021/9/214343Part D:Checking-outSection 2Key Words&Expressionstotal adj.tutl 总的 figure n.fi 数字own v.un 欠 explain v.iksplein 解释spot v.spt 发现 2021/9/212021/9/214444Part D:Checking-outmischarge n.mist:d 收错（钱）mirror n.mir 镜子 the day before yesterday前天with pleasure很乐意 an itemized bill逐条列明的细账 service charge服务费 express service特快服务 2021/9/212021/9/214545Part D:Checking-outSection 3Section 3Key Words&ExpressionsKey Words&Expressionssuppose v.spuz suppose v.spuz 想想 mistake n.misteik mistake n.misteik 错误错误apologize v.pldaiz apologize v.pldaiz 道歉道歉 correct v.krekt correct v.krekt 改正改正 deduct v.didkt deduct v.didkt 减去减去 countersign v.kauntsain countersign v.kauntsain 再签一次再签一次travelers checktravelers check旅行支票旅行支票 2021/9/212021/9/214646Part D:Checking-outSection 4Section 4Key Words&ExpressionsKey Words&Expressionsbank n.bk bank n.bk 银行银行 exchange rateexchange rate兑换率兑换率6.83 yuan to the dollar 6.83 yuan to the dollar 一美元换一美元换6.836.83元人民币元人民币 across the streetacross the street在街对面在街对面The exchange rate is subject to alteration The exchange rate is subject to alteration without notice.without notice.兑换率可随时更改，不另行通兑换率可随时更改，不另行通知。知。2021/9/212021/9/214747Part E:Handling ComplaintsPre-questions:1.If the guests complaint is reasonable,whats to be done?2.If the guests complaint is unreasonable and his request is against the hotel regulations,whats to be done?3.What can hotel staffs say when they apologize to the guests?2021/9/212021/9/214848Part E:Handling ComplaintsConversationsConversationsSection 1Section 1Key Words&ExpressionsKey Words&Expressionscaptain n.kptin captain n.kptin 领班领班 complaint n.kmpleint complaint n.kmpleint 抱怨抱怨/牢骚牢骚 happen v.hpn happen v.hpn 发生发生 reconfirm v.ri:knf:m reconfirm v.ri:knf:m 再确认再确认 slack seasonslack season淡季淡季 under the name of under the name of 在在的名下的名下2021/9/212021/9/214949Part E:Handling ComplaintsSection 2Key Words&Expressionssupervisor n.sju:pvaiz 主管 leather adj.le 皮的 pulling strap拉手 name tag名签 get in touch with联系/联络2021/9/212021/9/215050Part E:Handling ComplaintsSection 3Key Words&Expressionsduty manager值班经理 international direct dialing=IDD call国际直拨2021/9/212021/9/215151Unit TwoHousekeepingPart A:Guiding the Guests to Their Rooms Part B:Chamber Service Part C:Laundry Service Part D:Room Service Part E:Handling Complaints2021/9/212021/9/215252Part A:Guiding the Guests to Their Rooms Pre-questions:1.What does a receptionist usually do in a hotel?2.Are you familiar with the room facilities in a hotel?Name some of them.3.What does a floor attendant mean?2021/9/212021/9/215353Part A:Guiding the Guests to Their Rooms ConversationsConversationsSection 1Section 1Key Words&ExpressionsKey Words&Expressionsguide gaid v.guide gaid v.引导，带领引导，带领 step step v.step step v.迈步，踏迈步，踏guest gest n.guest gest n.客人客人 insert ins:t v.insert ins:t v.插入插入clerk kla:k;kl:k n.clerk kla:k;kl:k n.职员，店员职员，店员 2021/9/212021/9/215454Part A:Guiding the Guests to Their Rooms dial dail v.拨（电话号码）receptionist risepnist n.前台接待人员 elevator eliveit n.电梯facility fsiliti n.设施，设备 key card 钥匙牌2021/9/212021/9/215555Part A:Guiding the Guests to Their Rooms extension ikstenn n.电话分机 floor attendant 楼层服务员luggage lgid n.行李，皮箱 extension number 分机号码2021/9/212021/9/215656Part A:Guiding the Guests to Their Rooms Section 2Key Words&Expressionsintroduce intrdju:s vt.介绍 supply splai vt.供给,提供switch swit n.开关 amazing meizi adj.令人惊异的temperature temprit(r)n.温度2021/9/212021/9/215757Part A:Guiding the Guests to Their Rooms soap sup n.肥皂adjuster dst(r)n.调节器 shampoo mpu:n.洗发液wardrobe w:dr ub n.衣柜，衣橱 toothpaste tu:peist n.牙膏 bathrobe ba:rub n.浴衣 toothbrush tu:bru n.牙刷minibar miniba:n.小巴台 2021/9/212021/9/215858Part A:Guiding the Guests to Their Rooms comb kum n.梳子mini-safe miniseif n.小型保险箱 razor reiz n.剃须刀program prugrm n.节目 laundry l?:ndri n.待洗的衣服,洗衣店provide prvaid v.提供 2021/9/212021/9/215959Part A:Guiding the Guests to Their Rooms check in 办理入住手续satellite stlait n.人造卫星 shaving cream 剃须膏 channel tnl n.频道 round the clock 24小时panel pnl n.控制板，面板 laundry bag 洗衣袋2021/9/212021/9/216060Part A:Guiding the Guests to Their Rooms Section 3Key Words&Expressionsunlock nl?k vt.开锁 sauna sau:n n.桑拿浴cozy kuzi adj.舒适的,惬意的 bowling buli n.保龄球curtain k:tn n.窗帘 2021/9/212021/9/216161Part A:Guiding the Guests to Their Rooms billiard biljd adj.台球的view vju:n.风景,景色 basement beismnt n.地下室restaurant restrnt n.餐馆 2021/9/212021/9/216262Part A:Guiding the Guests to Their Rooms recreation rekri ei()n n.娱乐，消遣 Karaoke kereiuki n.(Jap.)卡拉OK录音，自动伴奏录音fitness center 健身中心 beauty salon 美容美发turn on 打开（开关）2021/9/212021/9/216363Part B:Chamber ServicePre-questions:1.What does a room attendant usually do in a hotel?2.What does chamber service usually include?Name some of them.3.What does“turn down service”mean?2021/9/212021/9/216464Part B:Chamber ServiceConversationsConversationsSection 1Section 1Key Words&ExpressionsKey Words&Expressionshousekeeping hashousekeeping haskipikipi n.n.客房服务客房服务convenient convenient knvinjntknvinjnt a.a.方便的方便的disturb disturb dist:bdist:b v.v.打扰打扰 I m tied up at the moment.I m tied up at the moment.我现在正有点事我现在正有点事2021/9/212021/9/216565Part B:Chamber ServiceSection 2Section 2Key Words&ExpressionsKey Words&Expressionsreport ripreport rip rt rt n.n.报告报告 tidy up tidy up 打扫，整理打扫，整理pillowslip pillowslip pilpilslip n.slip n.枕套枕套 turn down service turn down service 做晚床做晚床spill(spilt,spilt)spill(spilt,spilt)spilspil v.v.撒，溅撒，溅 in a mess in a mess 混乱混乱green tea green tea 绿茶绿茶2021/9/212021/9/216666Part B:Chamber ServiceSection 3Key Words&Expressionsblanket blkit n.毯子get a cold 感冒Ill be right there.我马上就到2021/9/212021/9/216767Part C:Laundry ServicePre-questions:1.What does laundry service usually include?2.What does“express laundry service”mean?3.What is the function of a laundry bag?2021/9/212021/9/216868Part C:Laundry ServiceConversationsConversationsSection 1Section 1Key Words&ExpressionsKey Words&Expressionslaundry llaundry l ndrindri n.n.洗衣店，待洗的衣物洗衣店，待洗的衣物 brochure brochure brubru n.n.小册子小册子mention mention mnnmnn v.v.提及，谈到提及，谈到 information information infmeininfmein n.n.信息，资料信息，资料dresser dresser drsdrs n.n.AmEAmE 衣橱衣橱 a laundry bag a laundry bag 洗衣袋洗衣袋2021/9/212021/9/216969Part C:Laundry Servicedrawer