(完整版)质量信息管理办法.pdf

质量信息管理办法1 目的和范围本标准为确保与顾客沟通及有关质量信息在公司内不同层次和不同部门之间得到及时传递并被有效利用，达到质量管理体系有效运作的目的。本标准适用公司质量信息沟通的管理。2 职责2.1 品质部是质量信息管理的归口部门。2.2 其它各部门负责其职责范围内质量信息的沟通。3 措施和方法3.1 质量信息分类a)顾客信息：包括顾客投诉、顾客需求、顾客来函等；b)内部信息：包括异常质量信息（用质量信息反馈单进行反馈）、统计分析信息等。3.1.1 异常质量信息包括：a)零部件质量影响装配和性能的不合格比例在3%以上；b)磁系统装配、一检和调整、脉冲计度器走字老化、电机力矩检验等工序设置报警点，当合格率低于报警点时为异常质量信息。序工序名称型号合格率报警点备注1 磁系统间隙装配合格率DD862、DD1311 85%D86 80%3 一检合格率DD862 80%DD1311 70%6 倍表除外D86 82%DDS1311 82%1.0 级DDS1311 96%2.0 级4 调整合格率DD862、D86 98%DD1311 95%DDS1311 97%5 二检批合格率DD862、DD1311、D86、DDS1311 90%c)结构失效、表面锈蚀、规格错、耐压击穿和脱焊等会造成严重质量事故和顾客索赔的，如：计度器弯架铆合松、齿断、齿变形等；d)同一零部件质量问题屡次得不到解决的。3.1.2 统计分析信息包括：a)外协零部件检验、二检、成品审核及过程审核质量信息等由品质部进行统计并分析；必要时协调技术部门参与分析。b)过程检验信息由车间和（或）技术部进行统计并分析。c)修表信息由车间、品质部每周统计，由技术部每月进行分析。d)用户退回的返修表信息由市场营销部每月1 日和 15 日统计汇总传品质部。3.2.1 信息源：发生或接收到异常质量信息的环节。1)信息源发生或发现异常情况时，及时向责任部门或人员进行反馈，要求及时进行解决。对较重要信息可由信息源召集相关部门开会协调解决，各部门应积极帮助解决问题。对 3.1.1 条包括的内容用信息反馈单的形式反馈到品质部进行处理。2)信息源接收到顾客信息时，第一时间内反馈到副总经理处（必要时反馈到总经理处），并将信息内容转给品质部进行后续处理。文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 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HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F54）信息源须将存在或发生的问题及时反馈并寻求解决，若因不及时反馈而造成不良后果将视为失职。3.2.2 质量信息中心：质量信息中心设在品质部。1)品质部跟踪信息的全过程，同时可责成责任部门分析原因并及时采取措施，质量信息的处理遵循“PDCA”循环（计划-执行-检查-处理）。2)质量信息的处理过程及结果通过局域网公布；当有较重要质量信息或责任部门无所为或解决不力时，及时向主管领导反馈。3.2.3 质量信息的处理1）异常质量信息的处理，各部门应相互协调，确保信息传递通畅，快速处理。2）品质部每周对异常质量信息和顾客信息进行分类统计并召集相关部门召开质量例会，通报相关信息，明确相关的责任部门和改进到位时间。品质部跟踪完成情况并验证措施实施的有效性，以达到提升产品质量或改善过程控制的目的。3）品质部接收到顾客信息后，立即转换成顾客信息跟踪处理单的形式，要求相关的职能部门进行原因分析并提出解决措施，品质部跟踪验证措施实施的有效性。3.2.4 责任1）责任部门或人员在接收到信息后应当及时进行原因分析并采取积极有效的措施解决问题，遇到特殊情况责任部门也必须在半天内提出处理措施，措施实施后应验证相应措施的有效性，最终形成闭环。2）信息源发出质量信息后，各相关环节（尤其是责任部门或人员）文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 HI7V1W10M5T5 ZT8A8O9N5F5文档编码:CW4T5A2Y10X7 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