2021年出院患者电话随访-总结分析.pdf

学习资料收集于网络，仅供参考学习资料三门峡市中心医院2014 年 9 月随访工作总结分析2014 年 9 月 1 日至 30 日，随访中心电话随访44 个科室，共随访出院患者1598 人，环比上升了152 人，成功随访1425 人，失访 173 人，失访率为10.83%。随访中心接受预约门诊挂号6个，接受咨询15 人次。现具体分析如下：一、成功电话随访1425 例，满意分类情况汇总如下：（一）对我院整体很满意 的患者有 1418 名，占随访成功总数的 99.51%,环比上升了0.14%。（二）对我院整体基本满意 的患者有6 名，占随访成功总数的 0.42%环比下降了0.05%。（三）对我院 不满意 的患者有 1 名，占随访成功总数的0.07%，环比下降了0.09%。（四）总满意率为99.93%。二、出院患者表扬情况汇总：（一）16 个科室 30 名医护人员受到出院患者表扬，具体如下：2014 年 9 月份出院患者表扬医护人员名单科室人员姓名心血管内科一病区朱炳豹肿瘤科张瑞文神经外科一病区吕岩松|精.|品.|可.|编.|辑.|学.|习.|资.|料.*|*|*|*|欢.|迎.|下.|载.第 1 页，共 11 页学习资料收集于网络，仅供参考学习资料科室人员姓名骨科二病区丁韶龙、康波骨科三病区刘琳、赵璇璇眼科李云侠普外一病区郑新闻妇科一病区曲丽霞、权丽丽、孟江平妇科二病区刘自强、张琼产科一病区关智芳、白亚娟、张雅晶产科二病区孙丹丹、王俊英普儿一病区马春英、彭献华、党晓NICU 王晓冰、翟炳辉、秦俊晓中医科王春芳、王晶晶消化内科任宏龙、王丹丹血液科令狐锐|精.|品.|可.|编.|辑.|学.|习.|资.|料.*|*|*|*|欢.|迎.|下.|载.第 2 页，共 11 页文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4学习资料收集于网络，仅供参考学习资料（二）表扬内容列举如下：1、中医科患者苏义秋：市医院挺卫生的，医生护士对人也很好，让人心情都变得很好。2、消化内科患者张华朋：我们感觉市医院各个方面都挺好，到了医院就跟在家里一样。3、普外一病区患者王利培：我觉得郑新闻大夫很辛苦，一天做那么多手术，很负责任，我们很感动。（三）临床科室满意率调查结果。9 月份，44 个病区电话随访成功的患者的平均满意率为99.93%。2014 年 9 月临床出院患者满意度调查表序号病区随访总数随访成功失访满意基本满意不满意满意率基本满意率不满意率总满意率失访率1 呼吸内科一病区30 26 4 26 0 0 100.00%0.00%0.00%100.00%13.33%2 呼吸内科二病区44 38 6 38 0 0 100.00%0.00%0.00%100.00%13.64%3 呼吸内科三病区21 18 3 18 0 0 100.00%0.00%0.00%100.00%14.29%4 心血管一病区48 42 6 42 0 0 100.00%0.00%0.00%100.00%12.50%|精.|品.|可.|编.|辑.|学.|习.|资.|料.*|*|*|*|欢.|迎.|下.|载.第 3 页，共 11 页文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 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ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 ZW2X1E10H9J4学习资料收集于网络，仅供参考学习资料5 心血管二病区53 45 8 45 0 0 100.00%0.00%0.00%100.00%15.09%6 神经内科一病区43 37 6 37 0 0 100.00%0.00%0.00%100.00%13.95%7 神经内科二病区36 31 5 31 0 0 100.00%0.00%0.00%100.00%13.89%8 神经内科三病区47 39 8 38 1 0 97.44%2.56%0.00%100.00%17.02%9 骨科一病区54 48 6 48 0 0 100.00%0.00%0.00%100.00%11.11%10 骨科二病区52 48 4 48 0 0 100.00%0.00%0.00%100.00%7.69%11 骨科三病区58 53 5 52 1 0 98.11%1.89%0.00%100.00%8.62%12 骨科四病区23 21 2 21 0 0 100.00%0.00%0.00%100.00%8.70%13 普通外科一病区30 27 3 26 1 0 96.30%3.70%0.00%100.00%10.00%14 普通外科二病区21 18 3 18 0 0 100.00%0.00%0.00%100.00%14.29%15 普通外科30 27 3 27 0 0 100.00%0.00%0.00%100.0010.00%|精.|品.|可.|编.|辑.|学.|习.|资.|料.*|*|*|*|欢.|迎.|下.|载.第 4 页，共 11 页文档编码:CB3P7Q7R2G1 HE9I8L8T5Y4 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