国美系统操作流程.pdf

13 内部培训资料不作为书面广告严禁外传第三节、系统操作流程一、国美1、国美的红蓝卡国美规定商品不能以低于国美的最低限价进行销售，如在竞争的过程确实需要低于限价销售，导购员在征得公司业务经理许可得情况下可以通过使用国美的红卡、蓝卡充抵现金，以达到销售目的。红卡在大型节假日或促销活动中由国美承担的费用，替代现金使用。有10 元、20 元、50 元、100 元、200 元、500 元等不等的面额。蓝卡在销售中由厂方/公司承担的费用，替代现金使用。有10 元、20 元、50 元、100元、200 元、500 元等不等的面额。注：只有在大型的节假日或促销活动中国美才给各厂商配发红卡，在日常销售中是不能使用国美的红卡。只能使用蓝卡进行现金充抵。2、库区1000正常库，可以用国美红、蓝卡进行优惠充抵；1004特价库，不能降价销售，也不能用国美红卡进行优惠充抵。只有在征得公司业务经理同意的情况下，才能用蓝卡进行优惠充抵；1005国美出样库，即门店样机属于国美，不是厂家出样（终端大部分情况都是厂家出样），属于正常机器销售，可以用红、蓝卡进行优惠充抵；1007包销库，不能降价销售，也不能用国美红卡进行优惠充抵。只有在征得公司业务经理同意的情况下，才能用蓝卡进行优惠充抵；3、销售流程（1）正常销售流程不着急送货的顾客着急送货的顾客（2）交纳定金面对要交纳定金的的顾客，导购员直接将顾客带到财务室交纳定金，由财务出具相关收款票据，顾客下次带着收款票据和应补足的余款按照正常手续办理销售流程。（3）负卖填写销售专用票带顾客到收银台交款由收银台人员统一办理送货将票据拿到服务台办理送货将 需 要 安装 的 顾 客名单报回公司23 内部培训资料不作为书面广告严禁外传（4）退换货商品在顾客家商品由顾客直接达到门店二、苏宁1、正常销售2、退货向采购或柜台主管申请负卖采购或柜台主管做负卖单按照正常销售流程进行填写退换货申请，柜台主管、门店经理签字确认到服务台领取退货通知单将退货申请单与退货通知单传真至国美大库，并确认商品已经退回到国美大库。由门店库管接收退回商品带顾客到服务台办理退款填写购物缴款凭证带顾客交款将配送单与提货联装订好交给收银台安排配送填写配送服务单将 需 要 安装 的 顾 客名单报回公司文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M333 内部培训资料不作为书面广告严禁外传3、负卖售后对存在质量问题的产品出具产品鉴定单填写退货申请表柜组长、门店经理、导购员签字产品退回苏宁仓库带顾客到收银台办理退款确定厂家有货采购做负卖单按正常流程开单销售文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3文档编码:CX9B5N9G7B2 HK9Y1G8O5C6 ZZ5E4V7C5M3