2022年2019年酒店总经理工作总结及2019年工作计划 .pdf

2019年酒店总经理工作总结及工作计划2019 年酒店总经理工作总结及工作计划2018 年酒店总经理工作总结及2018年的工作可以提炼出三个关键词即探索、忙碌与遗憾。加入酒店管理至今，我们一直在学习，在摸索，在寻找符合酒店自身条件的运营模式。由于原来遗留的问题和酒店整个运营框架的重新架构，所以耗费了酒店管理的很多时间，使得我们整年都很忙碌。由于职责不清晰、各岗位制度不健全，我们在梳理酒店经营转变的时候，遇到今年经济下滑，有 7 家店没有完成预期的经营目标，这是我们遗憾的地方。转眼又到了年底，是该停下来总结一下了。总结全年的工作，现在将 2018年的工作总结如下一、主要完成工作1、建立健全酒店组织架构方面加入酒店以后，发现酒店组织架构混乱。而所谓酒店架构是界定酒店的资源和信息流动的程序，明确酒店内部成员个人相互之间关系的性质，使每个员工在这个酒店中，具有什么地位、拥有什么权力、承担什么责任、发挥什么作用，提供的一个共同约定的框架。其作用和目的，是通过这种共同约定的框架，保证资源和信息流通的有序性，并通过这种有序性，稳定和提升酒店所共同使用的资源在实现其共同价值目标上的效率和作用。重新组织人事部确定组织架构，需要明确酒店职能结构、层次结构、部门结构、职权结构。明确了组织架构就 2019年酒店总经理工作总结及工作计划是让酒店所有员工的相互关系清楚、工作责任明确、活动步调协调。，这样才能够达成酒店平稳运行。2、主持制定和完善酒店各项规章制度，建立健全内部组织系统，协调各部门关系，建立内部合理而有效的运行机制。大家都知道，规章制度很重要，俗话说：“没有规矩，不成方圆”，酒店的规章制度，是我们应该遵守的，是各项经营思想和酒店运行成功的重要保证。酒店制度建设是一个制定制度、执行制度并在实践中检验和完善制度的理论上没有终点的动态过程，从这个意义上讲，制度没有“最好”，只有“更好”。科学的、积极的酒店管理制度的建立，能降低酒店“风险”、坚持“勤政”、促进“发展”。3、确立酒店的经营计划发展规划及经营方针，制定酒店的经营管理目标，并指挥实施。XXXX今年以来，受诸方面因素影响，经营情况不容乐观，制定 2018 年度发展规划及经营方针即是围绕着改善经营状况进行的，2019 年基本确定酒店以发展协议客户为主为重点、中介会员为辅，辅以节日销售，加强营销，细化服务，提高服务质量，从而提高酒店整体盈利能力，为酒店的日常运作，逐步纳入到工作有计划、有指导、有跟踪、有总结的管理系统中去，有效地将计划性工作和应急性工作密切结合起来，建立明确的工作目标，要求各部门建立计划性的工作制度，通过每周总结、计划，对各项工作有计划、有落实，按计划步骤予以实施。针对酒店淡季住房不高的情况，制定限时抢和抢红包活动，同时开展包房活动，促进酒店经营收益。文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1 2019年酒店总经理工作总结及工作计划4、负责中层以上管理人员的培养和使用，督导酒店的培训工作。酒店中层管理人员为酒店的中坚力量，培养酒店自己的优秀人才，需要一个和谐的工作环境和对优秀人才能力的肯定，人格的尊重。酒店采用用人的原则为加强监督，加强约束，加强管理，同时用经理级别的交叉培训带动员工对酒店用人的改观。培训工作对于酒店适应环境的变化、满足市场竞争的需要、满足员工自身发展的需要以及提升酒店的效益都具有十分重要的意义。通过培训可以提高员工的技能和综合素质，从而提高其工作质量和效率，减少失误，降低成本，提高客户满意度；员工更高层次地理解和掌握所从事的工作，增强工作信心。为此，酒店在2018 年度开展了大量的培训工作，技能大赛，要求各店每月制订培训计划。督促公司进行培训检查。4、关心员工生活，不断改善员工的工作、生活条件。企业发展靠人才，因此，我们没有理由不去关心员工的生活问题。关心员工生活应成为团队建设及人员管理工作中的重要组成部分。管理层应高度重视。设备需要保养，员工更需要呵护。“以人为本”不能仅仅是一句口号，不能仅仅停留在嘴上、纸上和会议上，应真正运用到决策和行动上。2018 年以来，酒店制作了员工天地，每月安排了员工生日祝贺金，组织了员工大会。特别是人事部每周定期视察员工宿舍，查看员工伙食，积极改善员工住宿和生活环境。5、客户的开发与维护文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1 2019年酒店总经理工作总结及工作计划酒店在我管理之初就确定了开发协议单位为重中之重，旅行团队和会展客人为补充客源，今年协议单位消费的明显增长。二、管理工作中存在的不足1、市场开拓还有所欠缺一直以来，我们酒店紧挨中介，协议客户、会员客户、旅行社客户。2018 年将继续加大对他们的渗透开发，依靠“靠山吃山靠水吃水”的理念加大与他们的合作。2、与宾客间的互动不足在日常的工作中，计划性的客户拜访和到店客人的拜访外。随机性的客户拜访过少，2019 年将拟定每月客户拜访的计划，同时在节假日和活动日什么加强与客户的拜访。促进与客户的关系。3、新兴市场与新客户的开发力度不够2018年虽然在团队与协议单位的接待量上相较以往有了长足的进步，但总体而言力度不够，还应该有较大的上升空间，旅行团、会议团队还有很大的开发空间。2019 年经济将继续下滑，这种情况下就要求我们要不遗余力开发新的客户，寻找新兴的消费市场。三、2019 年工作计划2019 年的工作计划概括为：立足基础工作，深化工作细节，提高综合素质，加强销售意识，追求最大效益。1、努力使散客的入住率上一个台阶2019年，主要工作将放在提高散客入住率上。我们拥有大多数酒店不具备的优势，那就是良好的硬件设施与实惠的价格。我们会利用文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1 2019年酒店总经理工作总结及工作计划所有可能的工具（网络、公众号、店内宣传等等方式）加大对酒店的宣传力度。力争全年在散客的入住率上有较大提高。2、加强与各大旅行社间联系2019年酒店拟定在旅游黄金周到来之前，利用周末的休息时间，到市内几大著名的旅游公司进行走访，与各大旅行社之间建立起长期的合作关系，使得这些旅行社有意向将团队安排到我们酒店，以确保酒店客房的收入。3、加强主题、价格、渠道营销策略的应用2019年营销部会根据不同的节日、不同的季节制定相应的营销方案，综合运用价格、产品及渠道策略将酒店的客房销售。使酒店在竞争中始终处于主动的地位，以最大限度的吸引顾客，从而保障酒店经营目标的完成。4、加强部门间的沟通协作建立良好的沟通机制是有效实施营销方案和完美服务顾客的保障。因此酒店会一如既往地加强各部门的沟通协作，相互配合。以一个整体面对顾客，充分发挥酒店整体营销活力，创造最佳效益5、加强前台销售技巧前台是 XXXX酒店的形象。我们要学会积累，要揣摩客人的心理，即察言观色，巧于辩说，而不是游说，用微笑化解客人的抵触，用专业的技能为客人节约退订房间的时间，用你的记忆向熟客兜售他们再次入住而被注意的温暖。前厅人的形象，是XXXX 人的形象，前厅人的话语是 XXXX 人的素质，前厅人的服务，是客人对 XXXX 酒店后台人文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1 2019年酒店总经理工作总结及工作计划成绩认可的标准。所以，XXXX 人的前台必须形成一个良好的“养成教育”习惯。把你们的微笑，服务、技能当成是你工作的一部分，而不是制度强制让你故意的僵化行为。记住，XXXX 人希望因你们出色的工作业绩而骄傲。新的一年，我们必将继续探索，继续学习，我们希望又会有忙碌而充实的一年，但是明年再回过头来总结的时候，我们希望不再留有遗憾。我们不奢望尽善尽美，但希望在新的一年里，各项工作都有起色，有突破，有创新，最终当然要有不错的业绩。我始终坚信“天道酬勤”，有付出，就一定会有丰硕的成果等着大家2019，我们一起努力。文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1文档编码:CN5J4S8C2E8 HL7H7T3Y5I6 ZL1A7L3B8P1