2022年13级服务礼仪教案 .pdf

XXXX学校教师：2013-2014第二学期第一、二课时授课名称商务礼仪计划学时理论 2 学时+实践 6 学时模块教学目标知识点：1.仪容礼仪的内涵及仪容礼仪的意义2站姿、坐姿、行姿、礼姿及手势的规范要求3职业场合服装的功能4职业场合着装的原则5办公室礼仪的基本知识，办公场所形象的重要性6求职信、个人简历书写规范7面试礼仪的基本知识职业素质:1理解个人的仪容仪表仪态礼仪对于打造个人形象、塑造企业文化、提升全社会文明程度的重要意义2强调学以致用，将礼仪规范与日常行为养成相结合3在职业场合正确地运用体态及表情传达对他人的礼貌和尊敬4增强人际沟通能力任务编号任务名称学习目标层次任务描述1仪容仪态掌握掌握洁面步骤；掌握淡妆画法；并对站姿、坐姿、行姿、蹲姿、礼姿、手势及微笑进行训练2 职业着装掌握掌握男士西装着装要领与女士西装套裙的穿着要领；掌握西装配件搭配要领；练习领带的几种打法3 办公室礼仪掌握掌握接打电话、电子邮件书写及电梯及行进间的礼仪规范4 求职面试掌握掌握求职信、个人简历及英文履历表书写规范；并对面试提问回答及面试过程的礼仪规范进行训练目标内容解决措施教学重点1洁面步骤与淡妆画法2男士西装着装要领与女士西装套裙的穿着要领3电子邮件书写的礼仪规范4求职信、个人简历及英文履历表书写规范；由教师进行示范，并由学生以情景模拟或角色扮演的方式进行练习教学难点1站姿、坐姿、行姿、蹲姿、礼姿、手势及微笑的礼仪规范2领带的打法3电子邮件书写的礼仪规范4面试提问回答及面试过程礼仪规范由教师进行示范，并由学生在实训室中通过情景模拟或角色扮演的方式进行实践练习第三、四课时任务名称仪容仪态计划学时实践 2 学时任务教学目标1掌握洁面步骤2掌握淡妆画法3站姿、坐姿、行姿、蹲姿、礼姿、手势训练4微笑训练任务技能点编号学习目标层次技能描述11 掌握掌握洁面步骤12 掌握掌握淡妆画法13 掌握站姿、坐姿、行姿、蹲姿、礼姿、手势训练14 掌握微笑训练目标内容解决措施文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 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ZN3H3M5P2X4教学重点洁面步骤与淡妆画法由教师进行示范，并由学生以情景模拟或角色扮演的方式进行练习教学难点站姿、坐姿、行姿、蹲姿、礼姿、手势及微笑的礼仪规范由教师进行示范，并由学生在实训室中通过情景模拟或角色扮演的方式进行实践练习第五、六课时教学过程设计教学步骤内容任务描述大学毕业的王小姐刚入职新立公司，该公司将和日方客户进行商务洽谈，王小姐将作为公司的代表出席洽谈会。作为商务人员的王小姐应在个人的仪容、仪态方面注意哪些问题？知识点技能点学习1仪容礼仪内容：讲授仪容礼仪的相关知识，主要从面部的清洁与保养、面部的修饰与化妆、头发的清洁与发型选择、双手的清洁、口腔的清洁与护理及香水的使用6 个方面进行介绍2仪态礼仪内容：主要介绍举止与神态两方面的礼仪规范。举止礼仪部分主要对站姿、坐姿、行姿、蹲姿、礼姿、手势等环节的礼仪规范进行介绍。神态礼仪重点在于对眼神和微笑的礼仪与技巧的介绍与训练任务训练任务背景：大学毕业的王小姐刚入职新立公司，该公司将和日方客户进行商务洽谈，王小姐将作为公司的代表出席洽谈会。任务：1为王小姐设计面部的妆容、发型等外形设计2模拟洽谈场景等王小姐可能遇到的商务场合，做出王小姐在此场景下恰当的举止与神态。3说出作为一名商务人员应注意哪些仪容仪态礼仪与规范？文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 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ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4操作：把全班同学分组，分别扮演任务中的新立公司和日方客户的代表，运用所学的仪容仪态礼仪规范知识完成上述任务。任务考核思考题：要成为一名令人喜欢的职场人士，在仪容仪态方面应具有哪些素养？任务教学设计任务名称职业着装计划学时理论 2 学时+实践 2 学时任务教学目标1掌握男士西装着装要领2掌握西装配件搭配要领3领带的几种打法训练4掌握女士西装套裙的穿着要领任务技能点编号学习目标层次技能描述21 掌握男士西装着装要领22 掌握西装配件搭配要领23 掌握领带的几种打法训练24 掌握女士西装套裙的穿着要领目标内容解决措施教学重点男士西装着装要领与女士西装套裙的穿着要领由教师进行示范，并由学生以情景模拟或角色扮演的方式进行练习教学难点领带的打法由教师进行示范，并由学生在实训室中通过情景模拟或角色扮演的方式进行实践练习文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4教学过程设计教学步骤内容任务描述新立公司的总经理李先生和财务总监张小姐带领公司工作人员一行 4 人，将就贷款事项与工商银行进行一次洽谈。李先生和张小姐等公司职员在此次洽谈活动中，应如何恰当着装？知识点技能点学习1职业场合服装的功能及着装原则内容：讲解服装的标识功能与职业场合着装的原则，即国际通用的着装规范 TPO 原则。2男士西装着装礼仪内容：介绍男士西装的分类、着装要领、男士西装配件（衬衫、领带、领带夹与领带针、皮带、皮鞋、袜子、公文包与钱夹、手表与饰品）及其着装要领；介绍并练习领带的几种打法。3女士西装套裙着装礼仪内容：介绍女士职业套裙的分类、着装要领、职业套裙配件（衬衫、皮鞋、袜子、佩饰、耳环、手镯及手链）及其着装要领。任务训练任务背景：新立公司的总经理李先生和财务总监张小姐带领公司工作人员一行 4 人，将就贷款事项与工商银行进行一次洽谈。任务：1为李先生和张小姐进行着装设计。2说出李先生和张小姐的着装是如何体现了TOP 原则。3说出公司和银行双方的男士分别适合哪种领带的打法？并一一打上领带。4商务着装还应注意哪些礼仪规范。操作：把全班同学分组，分别扮演任务中的新立公司和银行的工作人员，运用所学的职业着装礼仪规范知识完成上述任务。任务考核思考题：当需着职业装参加商务活动时，须注意哪些着装规范？文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4任务教学设计任务名称办公室礼仪计划学时实践 1 学时任务教学目标1掌握接打电话礼仪规范2.掌握手机礼仪规范3.掌握电子邮件书写规范4.电梯及行进间礼仪规范任务技能点编号学习目标层次技能描述31 掌握掌握接打电话礼仪规范32 掌握掌握手机礼仪规范33 掌握掌握电子邮件书写规范34 掌握电梯及行进间礼仪规范目标内容解决措施教学重点1掌握接打电话、手机礼仪规范2面试过程礼仪规范训练由教师进行示范，并由学生以情景模拟的方式进行练习教学难点1掌握电子邮件书写规范2英文履历表书写由教师进行示范，并由学生通过情景模拟的方式进行实践练习文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4教学过程设计教学步骤内容任务描述小王是一家英国旅游公司TTCC驻天津代表处的人力资源专员，该项工作需要经常给英国总部打电话、发E-mail 请示工作。小王在接打电话、收发E-mail 时有哪些细节需注意。知识点技能点学习1办公电话礼仪内容：介绍接打电话的礼仪用语与规范及手机使用礼仪。2电子邮件礼仪内容：介绍电子邮件的书写、签名及发送的礼仪规范。3使用各类公用办公设备的礼仪内容：讲解使用计算机、复印机、传真机等各类公用办公设备的礼仪。4办公场所礼仪内容：讲授不同办公场所与场景的礼仪规范，包括：办公室布置礼仪、上下班礼仪、电梯礼仪、办公场所行进间的礼仪、办公室用餐礼仪。任务训练任务背景：小王是一家英国旅游公司TTCC驻天津代表处的人力资源专员，该项工作需要经常给英国总部打电话、发E-mail 请示工作。任务：1小王在接打电话、收发E-mail 时有哪些细节需注意。2模拟办公室场景，练习使用计算机、复印机、传真机等各类公用办公设备的礼仪操作：由同学分别扮演任务中的小王和英国工作人员，运用所学知识完成上述任务，由老师和同学对角色扮演人员的行为举止做出评价。文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4文档编码:CY3V8T10G5K2 HF4Y5K6S8H5 ZN3H3M5P2X4任务考核思考题：要成为一名令人喜欢的职场人士，在办公场所应注意哪些礼仪规范？任务教学设计任务名称求职面试计划学时实践 1 学时任务教学目标1.求职信及个人简历书写2.英文履历表书写3.面试提问回答训练4.面试着装及仪表要领5.面试过程礼仪规范训练任务技能点编号学习目标层次技能描述41 掌握求职信及个人简历书写42 掌握英文履历表书写