管理素质与能力课件 (15).pdf

Five Disciplines of Management Quality and AbilityThe Components and Formation of Attitude2.2A company stipulates“smoking is prohibited in the factory area”,and assigns someone to patrol,once found,it will be fined 100 yuan.But the actual effect is barely satisfactory,despite repeated bans,smoking cannot be stopped.Because of the smoking ban,The relationship between employees and managers becomes very tense.Question:Can you give some proper suggestions on the smoking ban from the perspective of attitude formation.Have A Thinkcognitive componentWhat are the components of attitude?Components of Attitudeaffective componentbehavior tendencyCognitive component：individuals understanding and evaluation toward attitude objects.Components of AttitudeEmotional component：individuals emotional experience of love or aversion to attitude objects.Components of AttitudeBehavior tendency：individuals reaction tendency to attitude objects.Components of AttitudeCase sharingHe is great,I like him very much,Ill keep dating with him.Hows the man?Case sharing“He is great”“I like him very much”“Ill keep dating with him”cognitive componentaffective componentbehavior tendencyA complete attitude must be clearly stated,include cognition,affection and behavior tendency.Case sharingWhich one is the core component?Components of Attitude“Do you like him/her or not?”Looking for LoveComponents of AttitudeComponents of AttitudeThe affective component is the core component of attitude,changing ones attitude must start with the affection.Formation of AttitudeH.C.Kelman How many stages can the formation of attitude be?Obedience stage Assimilation stage Internalization stageFormation of AttitudeObedience stage：individuals show the apparent obedience to meet their needs or to avoid punishment.Formation of AttitudeAssimilation stage：the individuals voluntarily accept external ideas to align ones attitude with others.Internalization stage:the individual accept from the bottom of heart and believes in others views,and completely transforms it into his own attitude.Formation of AttitudeCan you give some proper suggestions on the smoking ban from the perspective of attitude formation?Have A ThinkFirst of all,company stipulates no smoking in the factory area,when employee realizes that he will be fined for violating,he will be forced to obey.But they are not willing to do it,if the companys supervision is weak,he is very likely to stop this obedience.Have A ThinkFine.Therefore,while the company is improving its supervision,the education on smoking hazards should be strengthened,let employees realize that smoking may cause fire hazards,it may also affect your health,then they will slowly agree with the companys smoking ban,and be assimilated.Have A ThinkSmoking is harmful to health.F u r t h e r,c o m p a n y c a n r e w a r d smokeless workshops,etc.By this way,to internalize the smoking ban into the attitude of employees.Even if employees go to other places where smoking is not prohibited,they will still abide by this code of conduct.Have A ThinkQuit smoking rewards.Have A UseManager Wang is the general manager of a company,due to the needs of business development,he needs to appoint a department head,there is a contradiction in his heart when Manager Wang selecting people.He knows that of the two candidates,Xiao Lis management ability and operation ability are better than Xiao Liu.But Xiao Li is frank and outspoken,Xiao Li even once put him in an awkward situation,emotionally speaking,he doesnt like Xiao Li.So he tends to appoint Xiao Liu.Question:Please use attitude-related theory to explain the reason why Manager Wang has a contradictory attitude,and propose a reasonable solution.Key to the question,please see Exchange and Discussion.THANK YOU!