管理素质与能力课件 (14).pdf

Five Disciplines of Management Quality and AbilityAttitude Determines Everything2.1Wang has been working for 5 years.Witnessing the promotion of his colleagues who joined the company at the same time as him,Wang feels unfair because he never gets promoted by his superiors.As for education background,he graduated from the key university.As to ability,he did good job in his business.But why did Wang be ignored by his boss?Vocational counsellor finds that Wang is too casual in his speech and behaviours,which seems carefree.His expressions and tone are relatively arrogant.Why is not me?Have A ThinkWang admits that he graduated from the key university,so he regards himself as more capable than others and he looks down upon them.Thus,he always arrives late for work and leaves early.Most of his colleagues witness his arrogance and they dont like him.They are less capable than me.Question：Why does Wang fail to get promoted for many times？Have A ThinkWhat is attitude？Individuals inner thoughts and behavior tendency towards the outside world,which is lasting and accordant.Attitude is not innate in people but is acquired through the interactions with the environment.Attitude Determines EverythingAttitudes affects cognition and judgementAttitude Determines Everything“suspecting the neighbour of stealing the axe”“beauty is in the eye of the beholder”ExamplesAttitude Determines EverythingAttitude influences behaviourAttitude Determines EverythingOne day,a hunter went hunting with his hound.When he arrived at the mountain,he found a rabbit.He shot,but only wounded rabbits feet and failed to kill him.The rabbit ran for his life.The hunter then ordered his hound,“Go and catch the injured rabbit.”Case StudyWe all know a rabbit cannot run faster than the hound especially when he gets injured.But after a long time,the hound came back in vain.The hunter felt it strange,“Where is the rabbit?”“He ran away.”“So whats wrong with you?”The hound said,“My lord,I have tried my best,but he runs so fast.”Case StudyThe rabbit ran to his home.Other rabbits also felt it strange.They saw his wounded feet and knew the hound ran for him.“How can you survive?”The rabbit said something thought-provoking,“when the hound ran for me,he did try hard.But I went all out for my life.Case StudyThe two attitudes of“try hard”and“go all out”come with completely different results.Case Study Attitude influences perseverance and patienceAttitude Determines Everything“Lambert Test”Choose Christians and Jews as subjects,and test their endurance of pain.Case StudyRound 2“According to the research,your endurance of pain is not as good as Jews.”Christians endurance improved remarkably.Round 1No significant difference in them.Case StudyIf the ratio of positive to negative affect is higher than 2.9,the team will have high performance.And when the ratio is below 2.9,the performance of this team is low.“Losada ratio”Attitude Determines EverythingThe greatest discovery of any generation is that a human can alter his life by altering his attitude.William JamesAttitude Determines Everything Why does Wang fail to get promoted for many times？Have A ThinkAttitude affects peoples cognition and judgement,behaviours,endurance and patience.Due to Wangs arrogance,his colleagues keep negative feeling and cognition toward him.Wang always arrives late and leaves early,so his colleagues think he is irresponsible and has poor work attitude.Thus,others will have the cognition that his work is of poor quality because his work attitude is poor.Have A ThinkSomeone says first-class staff have good attitude and good capability;second-class staff have good attitude but poor capability;third-class staff have poor attitude but good capability;fourth-class staff have poor attitude and poor capability.Question：Do you agree with this?Have A TryKey to the question,please see Exchange and Discussion.THANK YOU!