2022年内二科优质护理服务工作计.pdf

2013 年内二科优质护理服务工作计划为进一步贯彻卫生厅印发的2012 年推广优质护理服务工作方案通知精神，紧紧围绕医院及护理部工作方针和工作计划，认真履行职责，重点抓好科室护理质量管理工作，提高护理质量，达到质量持续改进；改进护理服务，提高护理服务质量；加强护理安全管理，保障病人安全；加强在职人员培训及在职教育，切实提高科室护理人员整体素质，继续推行优质护理服务工作，现制定计划如下：一、统一思想，提高认识，进一步提高护理质量，达到质量持续改进。1、牢固树立“以病人为中心”的服务理念，将优质护理服务作为提高护理质量，和谐护患关系的突破口，充分调动护士工作的积极性，提高护士责任感与使命感，用心构筑“优质示范病房”。2、按护理质量标准要求，护士长对病区护理质量全面检查每天抽项查，每周不定期对本科室护理质量进行全面检查，护士长每月将科室护理质量检查及整改情况在护士会议上反馈，提出整改措施，责任到人，限期整改，持续追踪。将科室质量检查记录在护士长手册中，每月将护士长手册按时上交护理部。二、加强护理安全管理，保障患者安全，重质保量。1、加强病人重点环节的管理，如病人转运、交接、圧疮等，建立并完善护理流程及管理评价程序。抓住护士交接班、每月一次的护理查房等关键环节，加强护理管理确保目标实现。将安全管理切实落实在护理工作中，保障患者安全。2、加强护理安全监控管理，每月组织科室进行护理安全隐患排查及护理不良事件的原因分析讨论，分析发生的原因，应吸取的教训，提出防范措施与改进措施。3、加强科室管理。每月对科室在病房管理、基础护理、护理安全、病历文书书写、护士仪表、消毒隔离等进行不定期的抽查，对存在的问题立即指出并反馈，提出整改意见，限期整改。4、参加科教部及院感办组织的院感知识培训，切实落实院感的各项制度，保证医务人员安全防范，保障患者安全。三、改进护理服务、提高护理服务质量1、在科室继续开展特色服务，如：在护士站备便民服务箱出院患者发放“出院爱心提示卡”进病房对患者一声问候，给患者一个真诚的微笑督促患者按时服用口服药。给老年患者打开水2、落实基础护理。满足住院患者的基础护理和基本生活照顾需要，增加晨晚间护理时段的护理人员，主动帮助患者进食、饮水、服药、翻身、拍背等，实行关爱式的基本生活照顾，切实让患者体会到优质服务。3、落实专业化服务。责任护士在为患者进行基础护理和生活照顾的同时，密切观察患者的病情变化，并能运用护理专业知识与技能为患者提供专业化的服务。4、落实专科护理工作。护士认真学习专科疾病护理常规，参加专科护理查房、护理会诊，不断提升护士的专科护理水平和专科业务能力。共同解决临床疑难护理问题，为患者提供优质的专业化护理服务。文档编码:CW1W3R2Q9N4 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ZJ4M8O5I3U15、落实健康教育。健康教育贯穿患者入院、出院的全过程，在治疗护理过程中讲述疾病相关知识，教会患者适合的康复训练，让健康教育落到实处，促进患者早日康复，提高患者满意。四、提高护士整体素质，提升护理服务专业化水平1、加强护士的素质培养。要求护士要有专业的外在形象、得体的言谈举止，不断丰富自身专业理论知识，努力娴熟护理操作技能，加强处理临床护理疑难问题的能力。2、加强护士能力的培养。以多种形式的学习和培训，不断提升护士的沟通协调能力、病情观察能力、健康教育能力、安全实践能力、护理操作技能、教学科研能力。通过核心能力的培养护士能掌握规范的护理基本操作技术，对护理对象实施整体护理，对常见病、多发病病情和用药反应进行观察，对急危重症患者进行及时正确的处理和抢救。3、加强专科护士的培养。建立专业化的护理队伍，选派护理人员完成专科护士的培训，在科室里起到专业带头作用。4、加强低年资护士的培训。按照护理部要求，认真完成低年资护士的规范化培训，从职业素养、专科知识与技能、服务能力等方面加大对低年资护士的培训力度，提高护理服务意识和能力，使之更好地胜任临床护理岗位。五、转变护理服务理念，注重人性化服务优质护理体现“以病人为中心”的理念，围绕满足患者的临床护理需求开展各项护理活动。实施患者从入院到出院的全程、全心护理，文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 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ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1使患者整个住院过程均享受到标准化的护理服务；实现标准化健康教育，健康教育贯穿于患者入院到出院的全过程，在“标准化”的健康教育处方的基础上，针对患者的年龄、学历、职业等情况，制定“个性化”的健康教育方案。利用各种形式的健康教育（资料、图片、讲座等）给予针对性的指导，满足患者的不同需求。六、适时总结，鼓励创新鼓励护士主动创新，树立典范，总结经验，相互借鉴，取长补短。内二科二零一三年一月一日文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 ZJ4M8O5I3U1文档编码:CW1W3R2Q9N4 HQ7Q7T4H5Y6 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