2022年市场开发人员培训方案XX天然气公司管理制度 .pdf

宜宾华润燃气有限公司市场开发人员培训方案（试行）1 目 的为了提高客户市场开发人员工作技能和职业素养，适应市场及企业发展的需要，促进客户市场拓展工作和业务流程正常开展，需定期或不定期的对市场开发人员进行岗位技能、谈判技巧、服务礼仪等方面的培训，不断提高市场开发人员的专业水平和公司的整体实力，特制定本培训方案。2 适用范围本方案适用于从事市场拓展工作的全体员工，大家均享有培训、教育的权利和义务。3 员工培训和教育遵循的原则31 以不影响本职工作为前提；32 以学习与工作需要相结合，讲求实效为宗旨；33 以短期、业余、自学为主。4 培训内容41 职业道德、文化修养和企业文化等提升职业素养方面的培训；42 专业知识、服务礼仪和谈判技巧等促进市场拓展方面的培训；43 数据、信息的整理汇总和统计分析，以及调研报告、项目企划书的撰写等加强常规业务开展方面的培训；44 业务流程、管理制度和绩效考核等提高工作效率方面的培训。5 培训方式对员工的培训方式分为外派培训、外聘培训和内部培训三种：51 外派培训是指组织市场开发人员到相关部门或成员公司，接受短期培训或交流学习培训。52 外聘培训是指邀请相关专业人员来部门，对市场开发人员进行指导或专业培训。53 内部培训是指部门内市场开发人员之间，就相关问题进行相互探讨、学习和交流。6 培训实施和管理61 每年 12 月 25 日前，由市场开发部制定出下一个年度市场开发人员培训计划，经领导审核批准后，报送人力资源部。62 年度培训计划中应列明培训时间、培训地点、培训内容、培训讲师、参训员工等。63 当有新进员工从事客户市场拓展工作时，部门经理有责任对其进行岗前培训，使员工能尽快融入到工作之中。64 员工可以根据自己所在岗位的要求及公司的发展需要，向部门提出具体的培训申请。7 年度培训计划结合客户市场发展的规律，将市场开发人员的年度培训计划分为四期举行，每季度举办一期。具体是：文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 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HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y271 第一季度组织员工学习新的法律法规、公司章程和各类规范，为年度工作的开展做好准备，打好基础。72 第二季度组织员工进行服务礼仪、谈判技巧、项目企划等专业知识方面的培训，提升能力，为全面开展各项市场拓展工作奠定基础。73 第三季度对员工开展绩效考核方面的培训，使员工不仅能够对自己的工作进行自查自评，而且还能促进绩效考核结果的公平、公正、公开。74 第四季度组织员工学习和开展数据统计、汇总，以及市场调研报告撰写方面的培训，为下一年度的工作开展做好准备。8 培训考核与管理81 培训考核应根据具体的培训主题，采用以下几种方法进行：811 口头问答；812 现场操作；813 书面答卷。82 培训考核内容由负责培训的领导或专业的指导人员出题，合格标准由主考人员视卷面题目难易程度确定。83 员工在培训过程中的培训考核结果将纳入绩效考核之中。9 培训档案管理91 所有员工的培训均应建立培训档案。92 培训档案内容包括：921 员工培训需求、培训申请、培训计划、培训方案；文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 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ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2922 培训师的聘用、培训教材、考核资料；923 培训记录、培训证书、考核结果、培训心得、培训工作总结报告；924 各种表单及其他培训资料。93 部门内部组织的培训指导，由部门建立培训档案，结束后交到人力资源部统一保管。94 部门负责培训档案的收集、整理，人力资源部有要求的提交人力资源部归档。10 本方案由市场开发部负责解释。文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 HZ6L6N5K9U5 ZJ8D3P1K7Y2文档编码:CG3R5E9S7Y7 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