导游服务礼仪电子教案（模块五） (2).docx

淄博职业学院 导游服务英语课教学方案教师：王迎新序号：5授课时间授课班级P12旅游班上课地点南区C811教学单元 名称Module Five Tour guide along the way课时2教学目标专业能力Learn about the welcome speech方法能力Collect information and discuss社会能力Own a ability of dealing with problems目标群体Tourism management教学环境Recording material and pictures教学方法Case teachingdiscuss and situation and listening时间 安排教学过程设计Lead-in （5 分钟）You ought to introduce views in sight, mention the tourist attractions in the vicinity. Your introduction should be brief and concise. Because the bus travels at a fairly rapid speed, and some of the scenes or places of historical interest flash by, you'd better try to avoid introducing and explaining anything that the guests can't see.Basic Procedure （5 分钟）1. Reaffirm the intra-day activities, including the name of the scenic spot, the time needed on the way, visiting time needed, the time and place of lunch and supper, the shopping schedule, and so on. The tour guide may announce news at home or abroad.2. Introduce the scenery on the way, including the appearance, the history of the city and the introduction of important buildings and streets along the way.3. Introduce the local folk culture. The guide may alternately introduce the social life, the cultural tradition, the food, the climate and the native products of the city.4. Introduce the scenic spot that will be visited. Before arriving at the scenic spot, the local guide should briefly introduce this scenic spot to the tourists, particularly its historical value and characteristic.Part 1. SpeakingServices on the way米 Situational dialogue 1 Service on the way to the hotelScene: Li Ming, the tour guide, is introducing the scenic along the way to the hotel. (L: Li Ming, the tour guide S: Mn Smith )L: (Counting the tourists) Are all the people here, Mr. Smith?S: No, not yet. One lady has not come yet. Oh, there she is.L: (To Mr. Smith) We can go now, can't we?S: Yes, please.L: (To all the people in the coach) Welcome, ladies and gentlemen. Allow me to introduce myself first. My name is Li Ming. I'm a tour guide from the Travel Agency. You'd like a good rest. So we are driving straight too the hotel.S: Which hotel?L: The East China Hotel.S: I've been told that's a good one. Well, how far is it?L: Quite a way. It'll take us about 30 minutes. Well, we've reserved four suites and eight single rooms for you at the Hotel. It's one of the best in the city. It has a dining-room, a Chinese restaurant, a bar, a barbershop, a beauty parlor and a laundry service. We hope you'll have a good time there.S: That's great!L: As we go, please enjoy a glimpse of the outskirts and city.S: This tree-line road is beautiful, and everything in these fields looks so fresh and green.L: Yes. That's one of the reasons why the crops are so good in spite of the rather bad weather we've had.S: (Surprised to see so many newly-built two- storied housed dotted about the fields ) Look! I wonder whose houses they are. They all look brand-new. How splendid! I wonder if I could visit some of them.L: Certainly. We'll include it in your sightseeing program. Please look straight ahead, you can see a pagoda. It dates back to the 10th century. Besides the pagoda there's an ancient temple. Here's the famous botanical garden, with exotic flowers and rare trees in great variety. Now here we're in the city proper. Here's the museum. there's the art gallery, and that's the exhibition center, the tall building you see over there. Here we are. This is the East China Hotel./ Situational dialogue 2 Service of Visiting the Scenic SpotScene: Li Ming, the tour guide, is introducing the scenic cm the way.(L: Li Ming, the tour guide T: tourist)Z: Good morning, friends. I will reaffirm the itinerary for today. First, we will visit Yuexiu Park, and then move on to the Southern Yue Tomb Museum. After lunch, we will visit Sun Yan-sen Memorial Hall and Chen Clan Academy. The dinner time is 18:00 in the evening, at Panxi Restaurant. Then we'll go shopping in Beijing Road. At about 9:30, we'll go back to the hotel. Now we're leaving for Yuexiu Park.Tl: Where is Yuexiu Park?Z: It is in the center of Guangzhou, near the Guangzhou Railway Station. And we'U get there in 20 minutes.Tl: What is special about Yuexiu Park?Z: Inside the park is the symbol of Guangzhou, the Sculpture of the Five Rams, erected in 1959. There is also the Zhenhai tower, known as Five-storey Pagoda, the only part of old city wall that remains in Guangzhou, etc.T2: What is Chen Clan Academy?Z: The Chen Family Temple, or the Chen Clan Academy, was an ancestral temple of the Chen families in Guangdong Province. It was also a school for children of the Chen families.T2: It's amazing.T3: Look! What's the building over there?Z: That's the Southern Yue Tomb Museum. We'll visit it after the Yuexiu Park. Here we are.Training: Make a dialogue according to the following situationTask: Wang Hong, the local guide from the CYTSf is introducing the scenic cm the way to some spot.Part 2. The Remarks of Tour GuideIntroduction on the wayNotes:如果机场到酒店，酒店到景点的路途比较短，沿途景色单一，游客就会感到单调、沉闷、 无聊，甚至可能影响到对导游员的信任。刚刚到达本地的游客最想知道下榻的饭店名称、条件 和到达所需的时间，窗外出现的沿途风光、未来几天的大致行程等。从酒店出发前往景点的游 客，更愿意比较深入细致地了解当地的概况和风情、景点的历史文化。导游员沿途可以讲解城 市或景区的基本概况，激发游客的兴趣；讲解与客源地不同的地域特色、气候特色、自然资源 特色或人文资源特色，让游客比较、感慨；还可以组织游客做小游戏、进行文娱表演。Conducting a tour from the airport to the hotel or the hotel to the scenic spot is a prime time for tour guides to make an indelible impression on tourists. At that time you should introduce the main buildings, attractions, scenes and views along the way. You can also intersperse the tour narration with comments on the local history, geography, population, size of the place, climate, culture, customs, cuisine and so on. When approaching the hotel where the guests are to stay, you should mention the name of the hotel, its rating, location and any other distinctive features.Useful SentencesL Asking for attentionLadies and gentlemen, may I have your attention, please?女士们，先生们，请注意。Ladies and gentlemen, your attention please?女士们，先生们，请注意一下好吗？Ladies and gentlemen, please let me have your attention for a moment. 女士们先生们， 请注意!IL Before setting offHere is the bus for our trip. Please keep the bus number in mind.这是我们的旅行车，请记住车牌 号。Please take your seats. We are leaving in just a few minutes.请坐好，我们还有几分钟就出发了。Well, good morning, ladies and gentlemen. I'm your guide for this tour of our ancient capital city. Today, we are going to see the highlights of the city. Please sit back and make yourself comfortable. We9ll be leaving in just a few minutes.早上好，女士们先生们，我是你们的导游，我将带领大家 游览这座古老的城市。今天，我们将去参观这座城市的亮点。请坐好，我们还有几分钟就出发 了。IH.Introducing the scenic spotIt is located / situated in. 位于It covers an area of with a population of .占地面积有，人口有The city has a history of more than200 years with attractions such as这个城市有着 200 多年的历 史，有很多景点，比如说The climate is mild, with average temperature of . in Spring.气候潮湿，在春天平均气温在度 左右。旅行小贴士俚语是导游员从游客的日常会话和交谈中经常听到的一种语言现象。在当今英语国家，特 别是在美国，俚语的使用较为普遍。如果导游在旅行中经常给游客引用一点俚语，气氛顿时会 活跃起来，如果不懂俚语，可能会产生一些误会。例如：This is really a tip-top hotel,译为：这是第一流的酒店。My legs are killing me.我走乏了。That guide is a hip.那个导游懂得很多。He carries a lot of weight.那人说话很有分量。We've got a nice setup here.我们这客房设施很漂亮。She's pulling your leg.她正在和你开玩笑。It is our cup of tea.这是我们的风俗习惯。Down the hatch.干杯！This is the main drag of the city.这是这座城市的闹市区。It's a far cry from the airport to our hotel.从机场到饭店路很远。What's the damage?多少钱？I have been stood up.（有人失约）让我白等了。The bus is quite a pain.这车坐着真难受。还有些俚语，比如说"stick in the mud （反应迟钝的人）、a real headache （问题、麻烦）、the story of the week （重要新闻）follow your nose （朝前走）、to belly-ache （埋怨、投诉）等，都是我们在导 游中经常听到的英国俚语。Part 3. WritingCompose Tips and Instructions旅游期间的注意事项时提醒游客在旅游目的地逗留期间应避免去做的事情。一般包括以下 几个方面：人身安全、钱物保管、证件存放安全、饮食卫生注意事项、风俗禁忌注意事项、突 发事件预防等。措辞要言简意赅，为了让游客能有一个安全愉快的旅行，做好提醒工作是十分 必要的。注意事项一般由标题、正文以及感谢、祝愿等内容构成。SimpleSituation: A tour group from America is about to visit the Huangshan Mountain, Miss Liu, local guide from Huangshan Sunshine Holiday Travel Agency, will give the tourists some tips and instructions before they set out.Tips and Instructions1. Please take good care of your personal ID card, tickets and other valuables when leaving the hotel.2. It is advised that suitcases and excess luggage be deposited at the hotel. Just bring an overnight bag to the top of the mountain. A backpack is easier to carry.3. Wear a pair of good climbing shoes when climbing the mountain. And don't forget to bring enough warm clothes and waterproofs. Don't wear skirts.4. Carry water or other drinks to prevent dehydration and snacks to keep your energy levels up.5. Watch your footing when climbing the steps and be mindful of your safety when taking photos.6. There is no smoking allowed on the mountain, except in the smoking areas.7. If there is storm, please do not climb to the summits or stand under trees which may be struck by lightning.8. Use a raincoat for protection from the wind and rain. Don't use an umbrella as it can be an inconvenience or even a hazard.9. Please keep away from monkeys at the scenic spot. Don't bring out food in front of them.10. Those who have asthma, high blood pressure, heart problems or other health conditions please bring along enough medicine and water in case of emergency.11. Don't travel alone. Those to whom mountain climbing presents a serious health risk are recommended to take the cable cars and sedan chairs.12. Tourists should follow tour guides9 suggestions and instructions. Don't ignore good advice orelse problems and accidents may occur.Thank you so much!May you have a splendid journey!Practice: Please write a tips and instructions.Part 4. Culture Note英语通常中午12点以前会说“ Good morning”，过了 12点以后就说“Hello"、“Hi”或者 “Good afternoon”.傍晚时分则说“Good evening ”，晚上则说“ Good night”.一般情侣、家人间 常说的“晚安”，英语应该说“Sweet dreams” !除此之外，Hi是美式英语中How are you?简 单说法，英国人一般不喜欢这么用。作业教学 反馈（注：单元格可合并、拆分）