2021国家开放大学电大专科《管理英语2》期末试题及答案(试卷号：3938).docx

2021国家开放大学电大专科管理英语2»期末试题及答案（试卷号：3938）盗传必究一、交际用语（共计2分每小.2分）15 :迭择正确的语句完成下面对话,笄将签案序号写在答慧舐上.1 . Good morning 1 Sunshine Community Center! Miy 1 help you?A Ed like to book one air tickcLKm ghd to introduce myself to you.C> 1 need a plumber to repair the water pipe in my kiicheru2 .一 How's your mother doing?A. She i» very wellK Shr is very kind.C She is doing shopping now.My name is Helen- and I was bom in I960. My major was electrical engineering.A. Tell me your name, please.& Tell me a little bit about yourselfA plense.C. Tell me how old you are« please4. Any suggestions for the project?A. I need your advice on iuI advise yt>u to put more hands in this projecuC Thanks far your suggestions5. Hi. Helen> HI have an interview tomorrow.Pm afraid I can*t make it.A. Sure# you can. Take it easy.K I'm sorry to hear that.C ThMt,s tdl righu1 .-JIUC与场构（共计30分每小Ifl 2分）6-20H:M）«下面的句于，从三个选顼中选出一个能填入堂白处的正确逸顼并将答 案序号珊在答 H»±.6. At the end of the dny« you wnnl nil nTtendeesyour event tn remember thi»key meAsage that youtvr iipcnt long time rrinlnrang.A. leaveB. to leave7. Hr in thh company.A. in ehargr of队 in th© charffe ofC> under the chArgc ol8. Hinng good employ nuy cam much money #ind iimrt it c«n win much more lor the compnny in future.A* what moreB- at hitC. however9. They havr diMurccmrntthe plan of crlcbraling the founding of the rommunity.A. onB- in10. rhe quMhty of qurntionnaifr will how murh mfnrmntion we know from ourcustomerA<A. effectC. tnke11. The hcHing aynirm ol our opArtment community service center.A. dlMTUBMIOriG praiwe12. It i» only by agrreinu with thrir view MtUAtion und »crnl the cujitonier nway happy.A. (tuMRentinK n |w) » n) blc nolutkun QBiiKtfOted m poftflble wlution13. The new year id JukiA. in cornerC autrndi the earnercustomerA<A. effectC. tnke14. The hcHing aynirm ol our opArtment community service center.A. dlMTUBMIOriG praiwe15. It i» only by agrreinu with thrir view MtUAtion und »crnl the cujitonier nway happy.A. (tuMRentinK n |w) » n) blc nolutkun QBiiKtfOted m poftflble wlution16. The new year id JukiA. in cornerC autrndi the earnerK Meetbroke down no 1 mMdr caII to theH compllintpoint findthat you will rcnolve theK pOAmble wlntionII around the cornerH. Look IA< Here are the bu» corncn.H. Look IA< Here are the bu» corncn.It Herr comen the bumC- Thr but hrrr conir.|!i Thr muBiclike thr NinRing bird*A. hrarAIt lint entC. wound*I6 American younR people would mthcrndvlcc from strariKcrt*A. |c(H. gettingC- gul17. Wliour tcxtlwxjk i Thin?h John It hna hh niime on 原A- cuni 1 heK must beC. might bnIS. I he »uccrnh of our event into the sponsor.A. rclatrdB. ba BedC. intended19. The more information you can get* in your GeldA the more competitive w川 you be B. you will be the morr competitiveC> the more competitive you will be20. We it very much that you've come to give us a timely ride. Otherwise we would mi" the imin.A. appreciateR expectG promine三、阅理解(共计i。分，督小分)21-25 .：阅读下列短文，从A、B、C三个遮现中堆出一个正答案.并将答案序号写在答题纸上.Passage IAngry cuMomcrft tend to aim their disMtis/Action and complaints at staff members. If this happens to you# you should remember that they are actually exprexsinR their dissatisfaction about the company nnd not about you an an individuuL But if you wish to be MurccMful in nny bui«ritAtthen you have to Iwn how to handlr Hngry cumomer»t lAUta brlow nre a few guidelines to help you drvelop your own prr»on«l mrnlrgy (or dcAlmg with Mfigry cuMomefBiNever nrguc buck. You miut stay calm nnd mm to MniiAiy rhr cuwtomer even in the nio» i diHicuh sltUMtionib. It t« only by MrcriH with ihrir virw iwinl and »ug«rMtinn n poLbkj solution (tint you will rrwolvr the Aituarion and nrnd the cuMomrr aw«y huppy.U»e your cy mcm? yew mgiuh. MaLIc turc vou n morr thani k RyliwtcninK corrfully> you will he able to undcrNtand why the cuntomrr in complairilnK. w thnt Mtm(B<rtciry Mepn can be lnkcn>Show that you C4iret Um every opportunily to cxprrsn your apology “nd undcrietnnding. You have to uhow that you will 血 rvrrything within your power to try nnd resolve rhe »ituation< I hts exhibition of your concern will win the customer over. There will br o aigntfinint churiKe in their behaviour.Control your linger nnd be patient, lArarn to relax and calm your»cH. Having pnticncr with your ruAtotncru ind with your«el( will go a Icing WAy in winning over hostile cuMonicrb<Th. bov<? guidrhncA are very iieielul in every mtuahOfi in life nnd you enn hucccM»(Hlly tAckle hostile circumfiTnnrM by followinK thrtn. II you follow the alwHe fip c you «r« on your w«y to iiuccredinR in your aircen2L An| (ry cuMomcm tend K> aim thrir dikB«ti»rMctlon mid complaints atA. <uff member!11 company tnanngrrBC tho>r whn accompany themZ2. When m customer » hout» ruikly m yom you shouldA. Argue Uack and protect yourAtlf11 krep quirt nnd Iravr the cumorncr alonec keep caItti and listen cnrcfully 10 the cuHtorner23. The underlined sentence in ParaRraph 3 mennnA. your mouth it no! more important for you than your cuirsK you should listen more thon you «peak. c you should talk more thun you li®trn-24. When dealing with nn nngry cu*iomcrt which i» NOT tlw right Attiturir?A. Be concerned.K Be pntienuC He /imusrcL25. Which of the following HtatrmetitK tn true dceordinK to the pnsKAgc?A. When the cu&mm complaint you neednt i limn carefully.K You neednrt say sorry to ihose angry custotiiers.CL You rthould relax yonrMcIf nnd try to undrrHtnnd the nngry cuAomrrfu 26-30tt： iWWSffl 文内容 判断tft出的UI句是否正确.正的写“ I”，错煤的号件，并将答祟勇在答命蛾上.PnMMgc 2Cro» training is 1 raining an employee to do n different part of the orKAnuatiom a work< Trmning wurkrr A to do the task fhnt worker B does and Irmning B ro do A S tawk i« cross trftining. Cross iraininK is good for manager!A because it provides more llrxihility in tnarugmg the workforce to get the job done. On tho«ther hand, vrosn training ha> Home benefits for the employer* ns wdL It letsi them I ram nrw skilk. rnnke% them more VMIunbk. krepA them simulated and reduces worker tioredom.Chjsr trnining ran be used in ftlmowt nny ponitiari in almoAt nny indujitry. I crona I rained some of my derngn engineers to « o Oji field instAIInfion trip» nnd get firathttiid knowlr.dgr of how their designs workrdt or didn * t work, in fhr field, ("ashirrt can bv trained to mock nhclvcs and *tockrrs trained to cashier. Thin allows you tu quickly open ftddilionMI rcgifilrr. if the ciiKtumrr queut? gets too long.As you prrparr cross iraining phnskt yuu need to ronnider borli Ihe company bcncfitji nnd the employee benefitsu Cnrclully sclrcr the employees to br cross trained. Some people like to learn new things. Some are more cumforuhlrto wIihi they know. Dorn 1 decidewhich employees are ready for n change based on their nge or prrformiinece26. CrosA irfiininK i» trninmg an employer fa da a different job in dilkrrnt cumpiny.27. Crofts training is bcnrAonl not only fur rnnnnAers hut mIw lar employee!*.28. CrosA training can Apply to iilmOAt nny pamtlon wnd Mrng any industryA29. Whvn you prepArv cro*>« tr/tinirig planat the only conlidcrnlion in the company benrfitn.30. Yuu enn decide which cmploym tu hr emm troinrd Mcconiing tn theirH.WiftMtiZO 分,鸟小 614 分)"3S： iW从以下AJkCH个迭】员中访出伐#，并再答*序号写在答峨上31. Whrn you *tnrt a jobtyuu mu»i Mtick to it.a. - n你冲的r件rfl,你就也待之以恒.b. r你典了一件m他它.c当你开的一件r什的时候，他us认aw.32. I hr old « nyinK "prnrlire rnnkc* perlcci" Applies to interview preparation too.A.古IS “曲不肉口”也也用于招聃?|话“熟m生巧”时Mtf城冷备也JMS川的.C,在-闹试在格时我们常常用w占erM生巧,33. Wr rnn't ponnibly thr work <lnnr by （let fiber.A.f ' JI份的我们不卯fit做呢速珈IH.11卜月一所我们不”.做攻璃工作.C十月份后我们不娜施做完也巩工作.34. rhe more kmlhar intrrvIcwinK frrh Io you* the le»» anxiety you will feel with the procvNft<A.你附tOg熟卧OKU ：过程中你的少.H,血试中眄A多.MiAW程中你Ml也也会少.C你贿辱的侦考点.面试中的麻域就会少一点.35. In cunt mat looihrr countrirn. the U. S h« » nn national college entrunrr rjum.A”M比儿他国家而言，美IUH日家号城.H '勺比.美IN没，大林入学等城.G WlttttM他河家.黄国大学校“与此.试题答案及评分标准（仅供参考）一、交作用8!（共计10分每小超2分）-5册IJ：逸择正编的18句完成下面对话.井将答案序号肓在答fit纸上.LC2. A3. B4. BS.A二切近与站构（共计3o分,每小雁2分）6-20n ： «it下面的句于，从AJkC三个逸项中选出一个能境入空白处的正Mj&IR.并将答案序号可在答蛾上6.C7. AII. H12. A16-A1?>B案序号可在答蛾上6.C7. AII. H12. A16-A1?>B8. C13. B1«. A9-A14. B19. C10. B15.C20. A三、阅读理解（共计40分.每小JS4分）21.25 阅:读下列短文.从A、8c三个选项中选出一个正携答案，并将答案序号写在答禽 纸上。Passage 121. A22. C23. B24. C25. C26-30据短文内容判断纶出的iS句是否正确.正确的写“丁”，错误的写，并将答案写在答Hffi±oPassage 226. F27. T28. T29. F30. F四、翻译（共计20分S5小H 4分）31-35 ：谓从以下三个选项中选出最佳峪译,并将答案序号写在答U抵上。31. A32. B33. A34 A35. B