质量管理第六版英文教辅 chapter 15.docx

Managing Quality: Integrating the Supply Chain, 6e (Foster)Chapter 15 Implementing and Validating the Quality System 1) Which of the following building blocks are included in a system for quality improvement?A) processesB) information and financeC) closeness to customersD) peopleE) all of the aboveAnswer: EDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.1 Explain the building blocks for a system of quality improvement.AACSB: Application of KnowledgeType: Concept2) The first building block of a quality improvement system is.A) peopleB) organizational learning and knowledgeC) cultureD) closeness to customersE) information and financeAnswer: ADiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.1 Explain the building blocks for a system of quality improvement.AACSB: Application of KnowledgeType: Concept3) The second building block of a quality improvement system is.A) peopleB) organizational learning and knowledgeC) cultureD) closeness to customersE) information and financeAnswer: BDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.1 Explain the building blocks for a system of quality improvement.AACSB: Application of KnowledgeType: ConceptAACSB: Application of Knowledge Type: Concept34) Customer service is both a goal and an outcome of systems.Answer: TRUEDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.2 Discuss the three spheres of quality.AACSB: Application of KnowledgeType: Concept35) What are the three spheres of quality and how do they relate to the other components of the quality system model?Answer: The building blocks provide the foundation to the quality system that supports the three key spheres of quality: quality planning and management, quality assurance, and quality control. Notice that they are closely related to enterprise capabilities and customer service. Enterprise capabilities are those capabilities firms have that make them unique and attractive to customers. Processes, procedures, training, and enterprise capabilities must be focused on providing good customer service.Diff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.2 Discuss the three spheres of quality.AACSB: Application of KnowledgeType: Concept36)can be used to observe the practices of other firms and achieve even higher levels of performance.A) The integrative approachB) Information systemsC) BenchmarkingD) Statistical process controlE) Generic self-assessmentAnswer: CDiff: 1Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept37) The goal of is to observe current practices of the firm, to assess those practices,and to identify gaps in deployment.A) the integrative approachB) information systemsC) benchmarkingD) organizational learning and knowledgeE) self-assessmentAnswer: EDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept38) A generic process for performing self-assessment is a process.A) three-stageB) four-stageC) two-stageD) six-stageE) five-stageAnswer: BDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept39) The stage of the generic process for performing self-assessment involvesgenerating lists of strengths and weakness for the organization.A) investigatingB) benchmarkingC) categorizingD) surveyingE) evaluatingAnswer: DDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept40) Stage 2 of the generic process for performing self-assessment is the strengths andweaknesses.A) surveyingB) investigatingC) categorizingD) evaluatingE) benchmarkingAnswer: CDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept41) Strengths can be categorized as that help define the path for improvement the firmshould undertake.A) primary or secondary strengthsB) strategic processes or strategic proceduresC) primary marketing or operational objectivesD) strategic resources or strategic capabilitiesE) winning orders in the marketplace or achieving competitive advantageAnswer: DDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept42) Stage 3 of the generic process for performing self-assessment is.A) categorizing the strengths and weaknessesB) generating lists of strengths and weakness for the organizationC) evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategiesD) achieving new levels of performance by filling gaps in deploymentE) investigating the sources of competitive advantageAnswer: EDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept43) Stage 4 of the generic process for performing self-assessment is.A) categorizing the strengths and weaknessesB) generating lists of strengths and weakness for the organizationC) evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategiesD) achieving new levels of performance by filling gaps in deploymentE) investigating the sources of competitive advantageAnswer: CDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept44) Quality audits study ways to.A) ensure that generally accepted accounting principles are being followedB) ensure that companies and employees are acting honestlyC) win orders in the marketplaceD) improve customer service and ascertain whether current customer service processes are being performedE) select only the "right" evidence and ignore the "other”Answer: DDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept45) The three main ingredients to an audit are auditing principles, auditing standards, and auditing.A) proceduresB) expertsC) accountantsD) information systemsE) ethicsAnswer: ADiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept46) Which of the following is not required for an accurate audit?A) careful planning of auditing proceduresB) proper establishment of audit objectivesC) following generally accepted accounting practicesD) adherence to proper auditing methodsE) in-depth knowledge of auditing standardsAnswer: CDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept47) An is a measurement of performance or a criterion establishing professionalauthority and consent.A) auditing principleB) auditing standardC) auditing procedureD) auditing baselineE) auditing sampleAnswer: BDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept48) An establishes the course of action available to the auditor to judge the adherenceto the standards and the validity of the application of the principles.A) auditing principleB) auditing standardC) auditing procedureD) auditing baselineE) auditing sampleAnswer: CDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept49) Which of the following is one of the steps in generic auditing?A) familiarizationB) verificationC) evaluationD) recommendationE) all of the aboveAnswer: EDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept50) Auditing guide the auditor.A) standardsB) principlesC) proceduresD) outcomesE) capabilitiesAnswer: BDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept51) Which of the following is not an example of an auditing standard?A) The audit must be performed by a person having adequate technical training and proficiency as an auditor.B) In all matters relating to the assignment, independence in mental attitude is to be maintained by the auditor so as to establish the "third-party viewpoint/1C) Professional care is to be exercised in the performance of the examination and in the preparation of the report.D) The auditor should be politically conservative.E) None of the aboveAnswer: DDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept52) Which of the following is not a step in the basic quality audit?A) preparationB) audit team selectionC) client interactionD) develop checklistsE) the opening meetingAnswer: CDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept53) Which of the following steps in the basic quality audit involves sharing the preliminary results with management?A) reporting and corrective actionB) implementing the auditC) the opening meetingD) the exit meetingE) closureAnswer: DDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept54) Which of the following steps in the basic quality audit involves performing a post-implementation review to ensure that the corrective actions were taken and the desired results obtained?A) reporting and corrective actionB) implementing the auditC) the opening meetingD) the exit meetingE) follow-upAnswer: EDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept55) In audits, an overall assessment of the organization is performed, and thisinformation is inserted into the following year's strategic plans.A) presidentialB) operationalC) consultantD) certificationE) qualitativeAnswer: ADiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept56)audits are also called quality maturity studies.A) PresidentialB) OperationalC) ConsultantD) CertificationE) AwardAnswer: CDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept57) Which of the following is not a type of performance audits?A) presidential auditsB) operational auditsC) consultant auditsD) certification auditsE) quantitative auditsAnswer: EDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept58)are performed to determine the maturity of a company in the quality pursuit and to help identify areas to be addressed in future quality plans.A) Presidential auditsB) Operational auditsC) Consultant auditsD) Certification auditsE) Quantitative auditsAnswer: CDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept59)compare current practices against structural measures.A) Presidential auditsB) Operational auditsC) Consultant auditsD) Certification auditsE) Qualitative auditsAnswer: EDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept60) Which of the following is not one of the standards or criteria applicable during certification audits or award audits?A) ISO 14000 standardsB) Baldrige criteriaC) ISO 9000 standardsD) ISO/TS 16949 standardsE) state quality award standardsAnswer: DDiff: 2Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept61) When the firm has achieved benchmark or role model status, the ideas and initiatives for improvement must come from within.Answer: TRUEDiff: 3Learning Outcome: Discuss the total cost of quality and compare the common methods of managing qualityLO: 15.3 Implement a quality system assessment tool.AACSB: Application of KnowledgeType: Concept62) Categorizing is the me