2023年商务英语基础口语对话.docx

2023年商务英语基础口语对话 Simulated Exercise 1 Mr.Jeffrey is making a call to Oriental Corporation from Sydney, Australia.He has no idea of the quote basis of Oriental Corporation and doesn't think the quote reasonable.Mr.Lu, the sales manager, answers the phone, making explanations to Mr.Jeffrey.Lu: Hello, this is Oriental Corporation, Mr.Lu speaking, may I help you? Jeffrey: Hi, I am Ben Jeffrey, we met at Guangzhou Trade Fair last month.Lu: Oh! Hello, Mr.Jeffrey, how have you been? J: I m fine, thank you.Im calling to discu the quote basis of your company with you? Lu: OK.What do you think of it? J: I have no idea of it, could you tell me the specification? Lu: Of course.May I have you specific inquiry? J: Were planning to place an order for 500 bales.So, whats the price? Lu:Id like to give you the lowest price of 1500 per bale FOB Sydney.J: Oh, I dont think it is reasonable, after all, we have cooperated many times.Lu: I know, it is just for this reason that I try my best to give you a lower price.J: I was wondering whether you could give us a discount.You know, discount will encourage us to push the sales of your products.Lu: If the order was for a large quantity, say, 1000 bales, we will give you a 4 percent discount.J: Thats great.I will discu it with my bo and then ring you for another talk.Lu: OK, please call me at any time.Simulated Exercise 2 Mark, manager of the Sourcing Department of Bestseller Company (a competitive clothing company), is answering a call from Janet Hung, the supplier, who is trying to recommend their new clothing materials.J: Hello, Id like speak to Mark, please? M: This is Mark speaking, whos that? J: Hello, this is Janet Hung from London, we met at the Guangzhou Trade Fair last month.M: Oh, hello, how have you been? J: Im fine, thank you.Im calling to you for recommending our new clothing materials.M: Well, what the new materials are? J: There are three materials this time: acrylic, modal and flannel.Which particular items are you interested in? M: What about the flannel? J: This material is very soft and warm.It is very comfortable for people to wear.Whats more, it has a big market potential in the coming winter.M: Whats the quotation of this? J: 90$ per bale.M: Oh, I am sorry to say that its rather stiff.Could you give us a discount? J: Sure, if you place an order over 500 bales, I will give you a 5% discount.M: OK.I will discu it with my bo and then ring you for another talk.J:Great, please call me at any time.Simulated Exercise 3 The clerk tells the client that no other terms of payment are accepted but Letter of Credit.But the client is reluctant to open a Letter of Credit because his order is not a large one and opening a Letter of Credit is really complicated to him.They are making negotiations over this problem and finally they work out a solution which satisfies both parties.Client: Well, weve settled the problem on price, quality and quantity.Now what about the terms of payment? Clerk: We only accept payment by irrevocable letter of credit payable against shipping documents.Client: I see.Could you make an exception and accept D/A or D/P? Clerk: I am afraid not.We insist on a letter of credit.Client: To tell you the truth, a letter of credit will increase the cost of my import.And it also inconvenient for us.Clerk: Oh, sorry.I cant be of my help in that respect. Client: Also, there will be bank charges in connection with the credit.It will help me greatly if you could accept D/A or D/P.It makes no difference to you, but it does to me.Clerk: Well, you must know the importance that a letter of credit means to the exporter. Client: I know, but in view of our long-standing partnership, could you give me some convenience? Clerk: I am so sorry.We havent accepted other terms of payment.If not, you can consider to reduce your order.Client: Oh no, I wont reduce my order.Ill take the full quantity you offer, and Ill arrange for the L/C to be opened in your favor.Clerk: Thats be fine.Thanks for your understanding of our payment policy. Simulated Exercise 4 Richard talks with Min Fang about the packing after having settled an order of another 180000 pairs of shoes.M: Thanks for your support to place such a big order.R:Youre welcome, after all, we have a long-standing partnership.Now could we discu the package of the shoes? M: Sure.You can choose bulk packing, inner packing, carton packing and fiber board packing. R:So many choices that I am hard to make a decision.Could you give me a suggestion? M: Generally, we provide the inner packing and carton packing.Id like to show you a sample.R:Yeah, that looks beautiful and economical.M: Do you have special requirements? If so, we can make it based on your instructions.R: What size is the inner packing? M: It depends on the size of shoes.R: OK, do you have anything to reinforce them? M: Yes, of course.Well strengthen them with plastic straps.R: That would be fine.Ill take this package.M: OK.Hope this is a pleasant cooperation. Simulated Exercise 5 Mr.Oswald is making a complaint about the poor quality of the computers they purchased from ABC Company.Mr.Lee, a customer service clerk for ABC Company, is receiving him.Lee: Morning, this is ABC Company, may I help you? Oswald: I have a complain to make.Lee: May I know your name? Oswald: Mr.Oswald.Lee: Whats the matter, Mr.Oswald? Oswald: I have to complain about the poor quality of the computers we bought from your company.Lee: Well , could you tell me the specification? Oswald: We found the quality of the computers is not in conformity with what we stipulated in the contract.The computer configuration is far bellow the standard and didnt meet the sample.Lee: We apologize for any trouble you have been put to by our error.We will deal with right away and well be responsible for it.Oswald: OK.Were looking forward to a settlement at an early date.Lee: I promise we wont let you down.Oswald: Thank you and goodbye. Simulated Exercise 6 Mr.Li is a customer service clerk for China National Arts and Crafts Import and Export Corporation.He is answering a phone from Mr.Newman, who is making a complaint about the discrepancy between goods and samples.L: China National Arts and Crafts Import and Export Corporation, may I help you? N: Yes, this is Newman.May I speak to Mr.Li? L: Speaking.N: I have a complaint to make.L: Whats the matter, Mr.Newman? N: When we receive the goods, we found the discrepancy between goods and samples.L: How could that be? Our products were strictly inspected by the China Inspection Bureau before delivery.Can you fax the relevance report for us? N: OK, I will fax it as soon as poible.L: Ill take care of it.If its our fault, well be responsible for it. N: OK, were looking forward to a settlement at an early date.Goodbye.L: Thank you and goodbye Simulated Exercise 7 Lucy, a senior foreign-trade major, is being interviewed by a Project Manager of XYZ Trading Company, Mr.Scotts.L: Good morning, sir.S: Good morning, Lucy, nice to meet you.Please take a seat.L: Thank you.This is my resume.S: Would you tell me something about yourself? L: Sure.I was graduated from Jilin University of Zhuhai College last month.majoring in foreign-trade.I had some internship experiences in a few multi-national corporations and have learned a lot from the work.I think I am qualified to this position.S: How do know about our company? L: Your company is outstanding in this field.I know many graduates want to join you.S: Why do you feel you will be succeful in this work? L: Because I am very interested in this position and I feel my graduate school training combine with my experience is a good fit for it.S: What are your strengths? L: I tend to look at things at various perspectives.I am extremely self-motivated, creative, organized, and have a strong desire to learn and to perform as much as I can.S: What is your greatest weakne? L: To be honest, I dont have enough knowledge of trading busine, but I am able to pick up new knowledge and skills quickly.S: So.If hired, when could you star work? L: I can star at any time.S: Thats all for the interview.Thank you for your interest in our company, We will inform you the results within a week.L: Thank you very much.Goodbye.S: Bye. Simulated Exercise 8 A group of foreign visitors is touring Xitang near Shanghai.Ms.Shao, the tour interpreter is accompanying the group.Create a dialog based on the situation with the help of the following tips in Chinese.S: Good morning, everyone.Welcome to Xitang, a charming, ancient town near water.Im very glad to be your guide for todays visit.E: Great, Ms.Shao.We can hardly wait to get to know this beautiful place.S: OK, Id like to give you a brief introduction of Xitang.About a one-and-a-half-hour drive from Shanghai, Xitang is a hustle and bustle city, which is totally different from Shanghai.E: I think so.I have visited Shanghai last year, its a really busy city.S: Yes.Now, look at the ancient buildings, the bridges, and the boats, what can you think of? E: Wow! They give people a sense of mystery.S: Right.Look, over there.The diffuse mist is intoxicating.We can feel the fresh air now, and we can see the falling sunset with rose color at dusk.E: Oh, the local peoples life are so relaxing.S: Yes,the local people live a quiet and relaxed life for thousands of years.E: What a desirable place! S: Also, if you want to stay away from busy life in Shanghai and take a break, Xitang is the best choice.E: Thank you.I hope to have a chance to visit it again. 商务英语基础口语对话 商务英语口语对话情景三 商务英语口语对话学习二 商务英语对话 商务英语对话总和 商务英语常用对话 商务英语情景对话 商务英语会议对话 商务英语对话Interview 商务英语接待对话