专题08投诉信-2023年高考英语满分作文万能句型+写作模板+真题+训练.pdf

专专题 08 应用文写作【投诉信】2023 年高考英语满分作文万能句型+写作模板+真题+训练题 08 应用文写作【投诉信】2023 年高考英语满分作文万能句型+写作模板+真题+训练【文章结构】【文章结构】第一段：我要投诉这次服务。第二段：写明投诉原因第三段：阐述要求，并表示自己期望回复。【万能句式】【万能句式】一 篇首句一 篇首句1.I am writing to you about.which I received/bought.我写信给你是关于.我收到/买了.2.Iam going to complain about.我要投诉.3.I am writing to inform you that I am dissatisfied with your.我写信通知你，我不满意你的.4.I feel sorry to trouble you but I am afraid that I have to make a complaint about.很抱歉，打扰你了，但我恐怕不得不向你投诉.5.I wish to draw your attention to the problem that I bought.我想提醒您注意我购买.的问题6.I am writing to make a complaint about我写信是要投诉7.I feel sorry to trouble you but I am afraid I have to make a serious complaint.我很抱歉打扰你，但恐怕我必须提出严重的投诉。二 篇中句二 篇中句1.When I took.out of the bag and examined.closely,I found.当我拿从包里出来检查仔细地看，我发现2.When I unpacked.and tried to use it,it did not work.当我打开时我试过了，但没有用。3.I will appreciate it very much if you could.如果你能.的话，我将非常感激4.I would be grateful if you could.如果你能.的话，我将感激不尽5.I trust you will take my complaints seriously and.我相信你会认真对待我的投诉和.三 篇尾句三 篇尾句1.I would be grateful if you could.如果你能我会很感激。2.I look forward to your dealing with these problems without delay.我期待着你毫不拖延地处理这些问题。3.I hope that my problem will get your consideration.我希望我的问题能得到您的关注。4.We do hope that youll take measures to solve the problem.我们希望你们能采取措施解决这个问题。5.I will appreciate it very much if you could如果你能我将非常感激。6.I must have you fully understand that without a satisfying solution,I will reserve my right to take legal action.我必须让你完全明白，如果没有令人满意的解决方案，我将保留采取法律行动的权利。【满分模板】【满分模板】To whom it may concern.I am_(自我介绍）.1 feel bad to trouble you but I am afraid that I have to make a complaintabout_.The reason for my dissatisfaction is_（总体介绍）.In the first place,_（抱怨的第一个方面）.In addition,_(抱怨的第二个方面).Under these circumstances,I find it_(感觉）to_(抱怨的方面给你带来的后果).I appreciate it very much if you could_（提出建议和请求），preferably_（进一步的要求),andI would like to have this matter settled by_(设定解决事情最后期限）Thank you for your considerationand I will be looking forward to your reply.Yours,Li Hua【真题演练】【真题演练】假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。内容包括：1.反映存在问题；2.提出解决方案。注意：1.写作词数应为 80 左右；2.请按如下格式在答题卡的相应位置作答。Dear Manager,_Sincerely,Li Hua【优秀范文】Dear Manager,I am writing this letter to complain about some problems I have come across recently in your bookstore.Yesterday I bought an English novel with an elaborately designed cover.But later I found that several pages of thebook were cracked and befouled.What is worse,the misprints spread everywhere in the book and seriously affectedmy comprehension.I went to your bookstore to require a replacement.Surprisingly,your staff turned down myrequest rudely and even denied the poor quality of the book.Now,Im wondering whether you can refund or exchange a new one for me.In the meantime,Id like to appealto better service of your staff.An early response will be appreciated.Sincerely,Li Hua【导语】本篇书面表达属于应用文。假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。【详解】1.词汇积累遇到：come acrossrun into购买：buypurchase严重地：seriouslyseverely拒绝：turn downrefuse2.句式拓展合并简单句原句：Yesterday I bought an English novel with an elaborately designed cover.But later I found that several pages佳作练习佳作练习of the book were cracked and befouled.拓展句：Yesterday I bought an English novel with an elaborately designed cover,of which later I found that severalpages were cracked and befouled.【点睛】高分句型 1 I am writing this letter to complain about some problems I have come across recently in yourbookstore.(运用了省略关系词的定语从句)高分句型 2 Now,Im wondering whether you can refund or exchange a new one for me.(运用了 whether 引导宾语从句)1.（2022 年年 1 月浙江卷）月浙江卷）假如你是中学生李华，最近在某个购物网站上购买了一双运动鞋，但到货后发现了一些问题，请给该网站写一封投诉信，投诉信内容如下表：要点：1.写信目的；2.不满之处；3.表达期望（重新邮寄或退款）。注意:1.书信内容包括以上要点；2.词数 80 左右（书信格式已给出，不计入总词数）；3.可适当增加细节，以使行文连贯。Dear Sir or Madam,_ _Yours,Lihua【优秀范文】Dear Sir or Madam,Im writing to complain about the sports shoes which I bought from your website.This morning I received theshoes on time,but I regret to say that theres something wrong with them.Firstly,Im pretty sure I asked you to send me a white pair.The moment the mail box arrived,I couldnt waitto open it,only to find a red one.To make things worse,I need a 40 size while you sent me a size 39,which is toosmall for me.Were I in it,I would get aching feet.And it is of such bad quality one of them even gets loosethread.My concern is whether you will return me the money or have the shoes replaced and I wonder who will paythe postage.I am looking forward to your early reply.Yours,Lihua【导语】本篇书面表达是一篇应用文，要求考生网站写一封投诉信，投诉信内容如下表：要点：1.写信目的；2.不满之处；3.表达期望（重新邮寄或退款）。【详解】1.词汇积累购买：buypurchase准时：on timeon schedule担心：concernworry替换：replacesubstitute for2.句式拓展同义句原句：Im writing to complain about the sports shoes which I bought from your website.拓展句：Im writing to complain about the sports shoes bought from your website.【点睛】高分句型 1This morning I received the shoes on time,but I regret to say that theres something wrong with them.（运用了 that引导宾语从句）高分句型 2To make things worse,I need a 40 size while you sent me a size 39,which is too small for me.（运用了 while 连接并列句，which 引导非限制性定语从句）2.（2022 年全国甲卷书面表达）年全国甲卷书面表达）假设你是李华，最近你在使用某中学生英文报的过程中发现了一些问题。请你用英语给该报美籍负责人 Smith 写一封投诉信，内容包括：1.写信的目的；2.投诉的问题（有语法与拼写错误、一些阅读材料陈旧、纸张质量不如以前）；3.希望得到的结果。注意：1.词数 100 左右；2.可以适当增加细节，以使行文连贯。参考词汇：投诉 complainDear Mr.Smith,_ _ _ _ _ _ _ _Yours,Li Hua【优秀范文】Dear Mr.Smith,Im writing to complain about some problems with your newspaper.First of all,there have been spelling and grammatical mistakes in the newspaper,which has greatly influencedmy studying.Even worse than that,some of the reading materials are old so they are boring for us to read.Also,Im not satisfied with the paper you are using now,as its quality is not as good as before.Ive been a regular user ofyour newspaper but now Im completely disappointed.I really hope you could make some improvements.Thanks for your consideration.I am looking forward to your early reply.Yours,LiHua【导语】本篇书面表达属于应用文写作。要求考生向某中学生英文报美籍负责人 Smith 写一封投诉信，投诉该英文报存在的一些问题。【详解】1.词汇积累首先：first of all initially/firstly影响：influence affect更糟糕的：even worse than that whats worse满意的：satisfied pleased2.句式拓展简单句变复合句原句：Im writing to complain about some problems with your newspaper.拓展句：The reason for my wirting this letter is that I want to complain about some problems with your newspaper.【点睛】【高分句型 1】First of all,there have been spelling and grammatical mistakes in the newspaper,which has greatly influenced my studying.（运用了 which 引导的定语从句）【高分句型 2】Also,Im not satisfied with the paper you are using now,as its quality is not as good as before.（运用了省略关系代词的定语从句和 as 引导的原因状语从句）3.（2022 届江苏省南京市第一中学高三考试英语试题）届江苏省南京市第一中学高三考试英语试题）假定你是牛津中学（Oxford Academy）的交换生李华，近期当地政府拟决定停办你校附近的公办养老院。请你给当地主管部门写一封投诉信，希望取消该决定。内容包括：1.陈述面临的问题；2.强调养老院的重要性；3.提出自己的希望。注意：1.词数 100 左右；2.可以适当增加细节，以使行文连贯。_【优秀范文】Dear Sir/Madam,Im LI Hua,an exchange student from Oxford Academy.Its said that a state-run nursing home near my schoolis about to be closed.As is known to all,the nursing home is essential for some old people whose children cant spare time to takecare of them.Therefore,to stop running it will undoubtedly bring inconvenience to their lives,doing harm to theirmental and physical health.In a word,I sincerely hope the department concerned can cancel the decision and ensure a stable livingenvironment for the elderly.Yours,Li Hua【导语】本篇书面表达属于应用文写作。要求考生向当地主管部门写一封投诉信，投诉近期当地政府拟决定停办你校附近的公办养老院，请考生强调养老院的重要性以及自己的希望。【详解】1.词汇积累重要的：essential important/significant照顾：take care of look after因此：therefore thus总而言之：in a word in brief2.句式拓展简单句变复合句原句：Therefore,to stop running it will undoubtedly bring inconvenience to their lives,doing harm to their mentaland physical health.拓展句：Therefore,to stop running it will undoubtedly bring inconvenience to their lives,which does harm to theirmental and physical health.【点睛】高分句型 1Its said that a state-run nursing home near my school is about to be closed.（运用了 that 引导的主语从句）高分句型 2As is known to all,the nursing home is essential for some old people whose children cant spare timeto take care of them.（运用了 as 引导的定语从句以及 whose 引导的定语从句）4.（广东省东莞市东华高级中学（广东省东莞市东华高级中学 2022-2023 学年高三考试）学年高三考试）假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请你给邻居 Mrs.Li 写一封投诉信，内容要点包括：1.说明困扰你的问题；2.投诉的原因；3.解决问题的建议。注意：1.词数 80 字左右；2.可以适当增加细节，以使行文连贯。_【优秀范文】One possible version:Dear Mrs.Li,Im Li Hua,a neighbor living next to your house.Im writing to express my dissatisfaction about the noiseyour daughter has been making recently.The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano,which greatly affects both my life and online study.For one thing,as a high school senior,Im engaged in makingpreparations for College Entrance Examination.Therefore,the noise makes it hard for me to concentrate on mystudy.For another,although occasionally the music your daughter plays sounds wonderful it disturbs me and I findit difficult to get enough sleep.I sincerely hope that your daughter can adjust the time and place of practicing.I would appreciate it if youcould solve the problem as soon as possible.Yours faithfully,Li Hua【导语】本篇书面表达属于应用文。要求考生给邻居 Mrs.Li 写一封投诉信，投诉邻居的女儿每天中午都在家弹钢琴，给自己的网课学习和生活带来了很大的困扰，并给出解决问题的建议。【详解】1.词汇积累因此：thereforethus集中于：concentrate onfocus on尽管：althoughthough解决：solvework out2.句式拓展简单句变复合句原句：For one thing,as a high school senior,Im engaged in making preparations for College EntranceExamination.拓展句：For one thing,since Im a high school senior,Im engaged in making preparations for College EntranceExamination.【点睛】【高分句型 1】The reason for my dissatisfaction is that it is at noon every day that your daughter practicesplaying the piano,which greatly affects both my life and online study.（运用了 that 引导的表语从句、强调句型和 which 引导的非限制性定语从句）【高分句型 2】For another,although occasionally the music your daughter plays sounds wonderful it disturbs meand I find it difficult to get enough sleep.（运用了 although 引导的让步状语从句）【高分句型 3】I sincerely hope that your daughter can adjust the time and place of practicing.（运用了 that 引导的宾语从句）5.（北京市第八十中学（北京市第八十中学 2022-2023 学年高三月考英题）学年高三月考英题）假如你是李华，在一家商店购得一台劣质电脑，然后与营业员交涉，但营业员态度恶劣，不予受理。为此，你向经理写了一封投诉信。内容主要包括：(1)自我介绍；(2)投诉的原因(3)希望换一台新的电视机，否则全额退款。_Yours,Li Hua【优秀范文】Dear manager,I am Tom,one of your customers.I am writing to lodge a complaint about the poor quality of your product.The experience in your shop is a bitter disappointment to me.For one thing,the TV I bought the other day from your company turned out to be a fake,which ruined yourgood reputation.For another,when I went to your shop for an explanation,the salesperson behaved in a rudemanner,turning a deaf ear to my requirement.It is required that I should get a replacement,or I should receive a full refund.Thank you for your attentionand I am looking forward to your early reply.Yours,Lihua【导语】本文是一篇投诉信，李华购买了一台劣质电视机，向服务员申请售后，但遭到服务员的粗劣对待，就此事向经理写一封投诉信。【详解】1.词汇积累购买：buy purchase摧毁：ruin destroy替换：replacement substitution回复：reply response2.句式拓展同义句改写原句：The experience in your shop is a bitter disappointment to me.拓展句：It is the experience in your shop that is a bitter disappointment to me.【点睛】高分句型 1 For one thing,the TV I bought the other day from your company turned out to be a fake,which ruined your good reputation.(运用了 which 引导的非限制性定语从句高分句型 2 For another,when I went to your shop for an explanation,the salesperson behaved in a rude manner,turning a deaf ear to my requirement.(运用了 when 引导的时间状语从句6.（2022 年年 6 月浙江卷）月浙江卷）假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：1.空调不能正常运行；2.浴室不干净；3.晚上周围噪声很大，且不给更换房间；4.服务员态度随意，漠不关心。注意：1.词数 100 左右；2.短文须包括所给要点，但不必逐句翻译；3.可以适当增加细节，以使行文连贯；4.文章的开头和结尾已给出，不计入总词数。Dear Sir or Madam，I am writing to complain about your hotel service.My parents and I had a terrible stay in Room 512._Looking forward to hearing from you.Yours faithfully，Li Hua【优秀范文】Dear Sir or Madam，I am writing to complain about your hotel service.My parents and I had a terrible stay in Room 512.Firstly,the air conditioner wouldnt work.When I asked the staff for help,no one came.Secondly,I found the bathroom rather dirty.What was worse,the noise outside was so loud that we were unable to sleep at night.I asked to change rooms,but was refused for the reason that the hotel was full.It was surprising that the hotel staff treated us in a very casual and indifferent manner.For the above reasons,I have to say that the service in your hotel is completely unacceptable at so many levels.Therefore,I hope you can apologize and refund my money.Looking forward to hearing from you.Yours faithfully，Li Hua【导语】本篇书面表达属于应用文，假设考生是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信。【详解】1.词汇积累拒绝：refuse decline希望：wish hope收到某人来信：receive a letter from sb hear from sb令人惊讶的：astonishing surprising2.句式拓展简单句变复合句原句：Secondly,I found the bathroom rather dirty.拓展句：Secondly,What I found is that the bathroom is rather dirty.【点睛】高分句型 1 When I asked the staff for help,no one came.（when 引导的时间状语从句）高分句型 2 What was worse,the noise outside was so loud that we were unable to sleep at night.（sothat 引导的结果状语从句）7.（2022 年北京卷）年北京卷）假定你是李华，上个月你和同学参加某海外旅行社组织的海外研学活动时遭遇了诸多问题。请根据所给提示，用英语给该海外旅行社的负责人写一封投诉信，内容包括：1.写信目的；2.说明投诉原因（行程安排紧凑、学习时长不足、住宿条件恶劣等）；3.你的诉求。注意：1.词数 100 左右（开头和结尾已给出，但不计入总词数）；2.可以适当增加细节，以使行文连贯。Dear Sir or Madam,I am Li Hua._Yours sincerely,Li Hua【优秀范文】Dear Sir or Madam,I am Li Hua.My friend and I joined an overseas study tour which was organized by your company last month.Im writing to make a complaint about your service.First of all,we had such a tight schedule that we didnt have enough time to enjoy the tourist attractions.Second,as students,we had hoped to see more American universities.However,we spent too much time traveling.Worse still,the hotel rooms were in such a poor condition that we had difficulty falling asleep at night.I do hope youll apologize to us and some measures will be taken to prevent such things happening again.Idappreciate it if you could give me an early reply.Yours sincerely,Li Hua【导语】本篇书面表达属于应用文。要求考生给某海外旅行社的负责人写一封投诉信。【详解】1.词汇积累希望：hopeexpect更糟糕的是：worse still whats worse措施：measuressteps感激：appreciatebe grateful2.句式拓展同义句转换原句：My friend and I joined an overseas study tour which was organized by your company last month.拓展句：My friend and I joined an overseas study tour organized by your company last month.【点睛】【高分句型 1】We had such a tight schedule that we didnt have enough time to enjoy the tourist attractions.（运用了 such+a+adj.+n.+that 引导的结果状语从句）【高分句型 2】I do hope youll apologize to us and some measures will be taken to prevent such things happeningagain.（运用了 do 强调谓语词，表达作者的强烈愿望）