(完整版)英语2011浙江高考试卷及答案.pdf
20112011年普通高等学校招生全国统一考试浙江卷英语年普通高等学校招生全国统一考试浙江卷英语本试卷分第卷(选择题)和第卷(非选择题)两部分，全卷共 12 页。第卷第 1 页至第 10，第卷第 11-12。注意事项：(1)2B 铅笔将答案标号填涂在答题卡上相对应目标号的位置上。(2)第 I 卷共两部分，共计 120 分。第一部分第一部分 英语知识运用（共两节，满分英语知识运用（共两节，满分 8080 分）分）从 A B C D 四个选项中，选出可以填入空白处地最佳选项，并在答题卡上将该项涂黑。1.-Im sorry I didnt make it to your party last night.-_,I know youre busy these days.A.Of courseB.No kiddingC.Thats all nightD.Dont mention it2.Experts think that _recently discovered painting may be _ Picasso.A.the;不填B.a;theC.a;不填D.the;a3.Bats are surprisingly long lived creatures some _a life span of around 20 years.A.havingB.hadC.haveD.to have4.One Friday,we were packing to leave for a weekend away _my daughter heard cries forhelp.A.afterB.whileC.sinceD.when5.I always wanted to do the job which Id been trained _.A.onB.forC.byD.of6.The school isnt the one I really wanted to go to,but I suppose Ill just have to _it,A.make the best ofB.get away fromC.keep an eye onD.catch up with7.Since people are fond of humor,it is as well in conversation as _ else.A.anythingB.somethingC.anywhereD.somewhere8.English is a language shared by several diverse cultures,each of _ uses it somewhatdifferently.A.whichB.whatC.themD.those9.The professor could t ell by the _ look in Marias eyes that she didnt understand a singleword of his lecture.A.coldB.blankC.innocentD.fresh10.A bank is the place _ they lend you an umbrella in fair weather and ask for it back whenit begins to rain.A.whenB.thatC.whereD.there11.-Hows your new babysitter?-We _ ask for a better one.All our kids love her so much.A.shouldB.mightC.mustntD.couldnt12.He decided that he would drive all the way home instead of _ at a hotel for the night.A.putting downB.putting offC.putting onD.putting up13.Ive been writing this report _ for the last two weeks,but it has to be handed intomorrow.A.finallyB.immediatelyC.occasionallyD.certainly14.Even the best writers sometimes find themselves _ for words.-1-A.loseB.lostC.to loseD.having lost15.The manager was worried about the press conference his assistant _ in his place but,luckily,everything was going on smoothly.A.gaveB.givesC.was givingD.had given16.My schedule is very _ right now,but Ill try to fit you in.A.tightB.shortC.regularD.flexible17.-Can I come and have a look at your new house?-Yes,_!A.with pleasureB.I like itC.I quite agreeD.by all means18.Anyway,I cant cheat him-its against all my _.A.emotionsB.principlesC.regulationsD.opinions19.If they win the final tonight,the team are going to tour around the city _ by theirenthusiastic supporters.A.being cheeredB.be cheeredC.to be cheeredD.were cheered20.I dont think Ill be able to go mountain-climbing tomorrow.-_?A.And howB.How comeC.Hows it goingD.How about it第二节：完形填空（共第二节：完形填空（共 2020 小题；每小题小题；每小题 1 1 分，满分分，满分 2020 分）分）阅读下面短文，掌握其大意，然后从2140 各题所给的四个选项（A、B、C、D）中，选出最佳选项，并在答题纸上将选项标号涂黑。Although I love my life,it hasnt been a lot of fun as Ive been ill for 28 years.Music has always been a great love of mine and,in my 20s,when my21was moremanageable,I22ten years as a professional singer in restaurants,playing and singing folksongs.23that was years ago and times have changed.24I live with mother on acountry farm.Two years ago,I decided that I would need to have some kind of extra work to25mydisability pension(残疾抚恤金).26I needed to sleep in the afternoons,I was limited inmy27.I decided that I would consider 28to singing in restaurants.My family are all musicians,so I was29when I went into our local music store.Iexplained that I wanted to sing again but using recorded karaoke music.I knew that discs werevery expensive and I really didnt have a lot of30to get started.And 31you find onlythree to four songs out of ten on a disc that you can32use.When I told the owner of the shop about my33;he gave me a long thoughtful34.“This means a lot to you,doesnt it?”he said.“Come with me.”He led me35the crowded shop and to a bench with a large professional karaoke box onit.He placed his large hand36on his treasure and said,“I have 800 karaoke songs in here.Youcan take your37and Ill record them for you.That should get you started.”I38.Thanking him,I made a time with him to listen to all the songs and choose39that I could sing.I have come full circle with his help.His40still warms my heart and makes me do just that bit extra,when I have the chance.21.A.lonelinessB.sadnessC.tirednessD.sickness22.A.setB.enjoyedC.keptD.shared23.A.GladlyB.EventuallyC.UnfortunatelyD.Surprisingly-2-24.A.NowB.ThenC.SometimeD.Meanwhile25.A.add up toB.make up forC.get rid ofD.take advantage of26.A.IfB.AsC.ThoughD.Before27.A.movementB.conditionC.choicesD.positions28.A.reaching outB.living upC.getting onD.going back29.A.recognizedB.interviewedC.foundD.invited30.A.moneyB.timeC.energyD.knowledge31.A.thusB.onceC.seldomD.often32.A.actuallyB.hardlyC.nearlyD.formerly33.A.jobB.familyC.ideaD.offer34.A.faceB.viewC.lookD.sight35.A.overB.alongC.towardsD.through36.A.unhappilyB.lovinglyC.pitifullyD.gratefully37.A.pickB.turnC.roleD.step38.A.had to cryB.ought to cryC.should have criedD.could have cried39.A.moreB.the onesC.fewD.the rest40.A.courageB.devotionC.kindnessD.trust第二部分：阅读理解（第一节第二部分：阅读理解（第一节 2020 小题，第二节小题，第二节 5 5 小题；每小题小题；每小题 2 2 分，满分分，满分 5050 分）分）第一节：阅读下列材料，从每题所给的四个选项（第一节：阅读下列材料，从每题所给的四个选项（A A、B B、C C 和和 D D）中，选出最佳选项，并）中，选出最佳选项，并在答题纸上将该选项标号涂黑。在答题纸上将该选项标号涂黑。A AOne evening in February 2007,a student named Paula Ceely brought her car to a stop on aremote road in Wales.She got out to open a metal gate that blocked her path.Thats when sheheard the whistle sounded by the driver of a train.Her Renault Clio was parked across a railwayline.Seconds later,she watched the train drag her car almost a kilometre down the railway tracks.Ceelys near miss made the news because she blamed it on he GPS(导航仪).She had neverdriven the route before.It was dark and raining heavily.Ceely was relying on her GPS,but itmade no mention of the crossing.“I put my complete trust in the device and it led me right intothe path of a speeding train,”she told theBBC.Who is to blame here?Rick Stevenson,who tells Ceelys story in his book When MachinesFail Us,points the finger at the limitations of technology.We put our faith in digital devices,hesays,but our digital helpers are too often not up to the job.They are filled with small problems.And its not just GPS devices:Stevenson takes us on a tour of digital disasters involvingeverything from mobile phones to wireless keyboards.The problem with his argument in the book is that its not clear why he only focuses ondigital technology,while there may be a number of other possible causes.A map-maker mighthave left the crossing off a paper map.Maybe we should blame Ceely for not paying attention.Perhaps the railway authorities are at fault for poor singalling system.Or maybe someone hasstudied the relative dangers and worked out that there really is something specific wrong with theGPS equipment.But Stevenson doesnt say.Its a problem that runs through the book.In a section on cars,Stevenson gives an account ofthe advanced techniques that criminals use to defeat computer-based locking systems for cars.Heoffers two independent sets of figures on car theft;both show a small rise in someparts of the-3-country.He says that once again not all newlocks have proved reliable.Perhaps,but maybe itsalso due to the shortage of policemen on the streets.Or changing social circumstances.Or somecombination of these factors.The game between humans and their smart devices is amusing and complex.It is shaped byeconomics and psychology and the cultures we live in.Somewhere in the mix of those forces theremay be a way for a wiser use of technology.If there is such a way,it should involve more than just an awareness of the shortcomings ofour machines.After all,we have lived with them for thousands of years.They have probably beenfooling us for just as long.41.What did Paula Ceely think was the cause of her accident？A.She was not familiar with the road.B.It was dark and raining heavily then.C.The railway workers failed to give the signal.D.Her GPS device didnt tell her about the crossing.42.The phrase“near miss”(Paragraph 2)can best be replaced by_.A.close hitB.heavy lossC.narrow escape43.Which of the following would Rick Stevenson most probably agree with?A.Modern technology is what we cant live without.B.Digital technology often falls short of our expectation.C.Digital devices are more reliable than they used to be.D.GPS error is not the only cause for Ceelys accident.44.In the writers opinion,Stevensons argument is _.A.one-sidedB.reasonableC.puzzlingD.well-based45.What is the real concern of the writer of this article?A.The major causes of traffic accidents and car thefts.B.The relationship between human and technology.C.The shortcomings of digital devices we use.D.The human unawareness of technical problems.-4-D.big mistake46.What does the word“pump”mean in“He ran in every fiveminutes to pump me about thecase”?A.Talk with.B.Ask for information.C.Listen to.D.Provide with evidence.47.When Sally says“The TV program kept pumping out commercials”,she may be_.A.excitedB.interestedC.annoyedD.worried-5-48.What will the government most probably provide if it is engaged in a pump-priming program?A.Sums of money.B.Raw materials.C.Human resources.D.Media support.49.When Sylvia says“His speech was OK but it had no real punch”,she thinks it was not_.A.fluent and impressiveB.logical and movingC.informative and significantD.interesting and powerfulCIn the more and more competitive service industry,it is no longer enough to promisecustomer satisfaction.Today,customer“delight”is what companies are trying to achieve in orderto keep and increase market share.It is accepted in the marketing industry,and confirmed by a number of researchers,thatcustomers receiving good service will promote business by telling up to 12 other people;thosetreated badly tell tales of woe to up to 20 people.Interestingly,80 percent of people who feel theircomplaints are handled fairly will stay loyal.New challenges for customer care have come when people can obtain goods and servicesthrough telephone call centers and the Internet.For example,many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the“phone rage”-caused by delays in answering calls,being cut off in mid-conversation or leftwaiting for long periods.“Many people do not like talking to machines,”says Dr,Storey,Senior Lecturer inMarketing at City University Business School.“Banks,for example,encourage staff at call centersto use customer data to establish instant and good relationship with then.The aim is to make thecustomer feel they know you and that you can trust them the sort of comfortable feelings peoplehave during face-to-face chats with their local branch manager.”Recommendedwaysofcreatingcustomerdelightinclude:under-promisingandover-delivering(saying that a repair will be carried out within five hours,but getting it donewithin two)replacing a faulty product immediately;throwing in a gift voucher(购物礼券)as anunexpected“thank you”to regular customers;and always returning calls,even when they arecomplaints.Aiming for customer delight is all very well,but if services do not reach the high levelpromised,disappointment or worse will be the result.This can be eased by offering an apologyand an explanation of why the service did not meet usual standards with empathy(for example,“Iknow how you must feel”),and possible solutions(replacement,compensation or whateverfairness suggests best meets the case).Airlines face some of the toughest challenges over customer care.Fierce competition hasconvinced them at that delighting passengers is an important marketing tool,while there is greatpotential for customer anger over delays caused by weather,unclaimed luggage and technicalproblems.For British Airways staff,a winning telephone style is considered vital in handling the largevolume of calls about bookings and flight times.Theyare trained to answer quickly,with theirnames,job title and a“we are here to help”attitude.The company has invested heavily ininformation technology to make sure that information is available instantly on screen.British Airways also says its customer care policies are applied within the company and staffare taught to regard each other as customers requiring the highest standards of service.-6-Customer care is obviously here to stay and it would be a foolish company that used sloganssuch as“we do as we please”.On the other hand,the more customers are promised,the greater therisk of disappointment.50.We can learn from Paragraph 2 that _.A.complaining customers are hard to satisfyB.unsatisfied customers receive better serviceC.satisfied customers catch more attentionD.well-treated customers promote business51.The writer mentions“phone rage”(Paragraph 3)to show that _.A.customers often use phones to express their angerB.people still prefer to buy goods onlineC.customer care becomes more demandingD.customers rely on their phones to obtain services52.What does the writer recommend to to create customer delight?A.Calling customers regular.B.Gibing a“thank you“note.C.Delivering a quicker service.D.Promising more gifts.53.If a manager should show his empathy(Paragraph 6),what would be probably say?A.“I know how upset you must be.”B.“I appreciate your understanding.”C.“Im sorry for the delay.”D.“I know its our fault.”54.Customer delight is important for airlines because _.A.their telephone style remains unchangedB.they are more likely to meet with complaintsC.the services cost them a lot of moneyD.the policies can be applied to their staff55.Which of the following is conveyed in this article?A.Face-to face service creates comfortable feelings among customers.B.Companies that promise more will naturally attract more customers.C.A company should promise less but do more in a competitive market.D.Customer delight is more important for air lines then for banks.DIt was Saturday.As always,it was a busy one,for“Six days shall you labor and all yourwork”was taken seriously back then.Outside,Father and Mr.Patrick next door were busychopping firewood.Inside their own houses,Mother and Mrs.Patrick were engaged in springcleaning.Somehow the boys had slipped away to the back lot with their kites.Now,even at the risk ofhaving Brother caught to beat carpets,they had sent him to the kitchen for more string(线).Itseemed there was no limit to the heights to which kites would fly today.My mother looked at the sitting room,its furniture disordered for a thorough sweeping.Againshe cast a look toward the window.“Come on,girls!Lets take string to the boys and watch themfly the kites a minute.”On the way we met Mrs.Patric,laughing guiltily as if she were doing something wrong,together with her girls.There never was such a day for flying kites!We played all our fresh string into the boys kitesand they went up higher and higher.We could hardly distinguish the orange-colored spots of the-7-kites.Now and then we slowly pulled one kite back,watching it
