员工入职礼仪培训基本文档酒店行政部资料 华美达酒店 饭店礼仪(仪容仪表)P12.ppt

Charming From魅力从此而来魅力从此而来Training on Well-done Grooming仪容仪表培训Your FaceYour Face您的脸您的脸您的脸您的脸Smiling and cheerful face.要有一张微笑和高兴的脸Right amount of making-up.适当的化妆No any accessories/earrings.不要戴首饰和耳环Shaving every day.每天要刮胡须Your MouthYour Mouth您的嘴您的嘴您的嘴您的嘴Shaving every day is needed.每天修面，剃须Your TeethYour Teeth您的您的您的您的牙齿牙齿牙齿牙齿Tooth-cleaning frequently is needed.经常刷牙Tooth-checking frequently is needed.经常做牙科检查Cleaning the mouth with cleanser or spray to remove peculiar smell.用口腔清洁剂或口腔喷雾剂来除去口腔异味Dont eat anything with stimulating smell.工作前不要吃有刺激性气味的食品Your HairYour Hair您的您的您的您的头发头发头发头发Using hotel standards only.只能用酒店标准样式Easy to take care.方便梳理的Washing hair frequently.经常洗头Keeping hair tidy(Lady should comb hair and tied back)头发梳理整齐（女士的长发要整齐扎好，并梳好发髻）Please attention:tidiness,cleanliness,simple.一定要注意：整齐、干净、简便Mans hair-style:not cover the eyebrow,ears,and over shoulder.男士头发：前发不遮眉，侧发不齐耳，后发不过肩Your HandsYour Hands您的手您的手您的手您的手Avoid handling food&drinks with bare hands.避免用手指直接触摸食物和饮料避免用手指直接触摸食物和饮料Washing frequently.勤洗手勤洗手Open or close your shift.上岗位前后After coughing or sneezing.咳嗽或打喷嚏以后After visiting the toilet.上洗手间以后After cleaning.清扫完毕后After smoking.吸烟以后Your NailsYour Nails您指甲您指甲您指甲您指甲Clean,Short and Trimmed保持干净，不要留长指甲Avoid heavy nail-polish.不要用深色的指甲油Cleaning nails frequently.勤洗指甲Your BodyYour Body您的您的您的您的身体身体身体身体Bathing is needed as opening or closing your shift.上班前后要洗澡Getting rid of body peculiar smell.清除身体的异味Limited jewelry 上班时不要戴多余的珠宝、首饰Wearing safe and comfortable shoes.穿着安全、舒适的鞋子Keeping it clean and shining.保持皮鞋干净、光亮Your UniformYour Uniform您的您的您的您的制服制服制服制服Handle uniform with clean hands.用干净的手来拿制服Always hang it properly.要整齐地挂好制服Should not be worn on the way home.不可把制服穿出酒店或带回家Changing shirt every day.衬衫必须每天更换Please inform the supervisor,if the uniform is not fit to you.如果制服不合适请及时向制服管理员报告Come of Conduct&BehaviorCome of Conduct&Behavior行为举止的标志行为举止的标志行为举止的标志行为举止的标志When interrupting,say“Excuse me.”打断客人时，请说“对不起”Say“Excuse me”,after laughing,sneezing,yawning,or being distracting.大笑、打喷嚏、打哈欠后、转移话题时请说“对不起”Close your mouth when yawing.打哈欠后应闭上嘴When you need people to repeat what they said,say“I beg your pardon,or please repeat again.”当你要人重复时应说“对不起，请再说一次。”Acting as a lady or gentleman.随时提醒自己行为举止象个淑女、绅士Come of Conduct&BehaviorCome of Conduct&Behavior行为举止的标志行为举止的标志行为举止的标志行为举止的标志Listening attentively.听别人说话要专注Maintain eye contacting.谈话时注意双眼注视对方Sit properly.坐的姿势要端正Avoid shaking legs.避免抖脚Folding your feet as you sitting.坐的时候双脚合拢不要分开Well-done GroomingWell-done Grooming魅力源于魅力源于魅力源于魅力源于Thanks for Your Attention多谢垂注