餐厅服务员考试题_餐厅服务英语对话题库.pdf
餐厅服务英语对话题库餐厅服务英语对话题库题型一：中译英题型一：中译英1.早餐的供应时间是 7 点到 9 点。(Breakfast will be served from 7:00 a.m.to 9:00 a.m.)2.您一共有几个人用餐？（How many people are there in your party？）3.请问以谁的名义预订？（Under whose name was the reservation made？）4.这个餐桌的位置可以吗？（Will this table be all right for you？）5.抱歉让您等这么久。（Sorry to have kept you waiting.）6.您现在点菜吗？（May I take your order now？）7.您想喝什么酒？（What wine would you like to have？）8.给您再添点米饭好吗？（Would you like some more rice？）9.今天厨师长的特色菜是麻婆豆腐。（The chefs special today is“Mapo”Tofu/beancurd.）10.湘菜口味比较重而且很辣。（Hunan food is strong and spicy.）11.清蒸白鱼大概需要半个小时。(The steamed white fish may take half an hour.)12.包间的最低人均消费是 500 元。(The minimum charge for a private room is 500 Yuanper person.)13.中国有四大菜系，分别是川菜，粤菜，鲁菜和江浙菜。(In China,there are four majorcuisines which are Sichuan,Guangdong,Shandong and Jiangsu-Zhejiang.)14.这是水果拼盘，酒店赠送的。(This fruit combination is on the house./This isthe fruit combination with our compliments.)15.菜已上齐，还有一道点心。(This is the complete course,and a dim sum to follow.)题型二题型二:英译中英译中16.Here is your card and invoice.（这是您的信用卡和发票。）17.May I have a print of your credit card?（能不能刷一下您的信用卡？）18.You reserved a table for two by the window.（您预订了一张靠窗的两人桌。）19.Would you like the table by the window?（您喜欢坐靠窗的位置吗？）20.We will have you seated as soon as we get a free table.（一有空桌，我们就安排你们坐下。）21.Would you like to try our House Specialty?（您想尝尝我们的招牌菜吗？）22.It looks good,smells good and tastes good.（这道菜色、香、味俱全。）123.Steamed fish head with peppers is one of the most famous dishes of Changsha.（剁椒鱼头是长沙最有名的菜肴之一。）24.Would you care for a drink before you order,sir？（先生，点菜前想喝点什么吗？）25.Im afraid we do not serve this dish in our restaurant.（恐怕我们餐厅没有这道菜。）26.Our restaurant specializes in Guangdong cuisine.（我们餐厅的特点是以广东菜为主。）27.Would you like buffet or a la carte?(请问您要吃自助餐还是点餐？)28.Would you like to try our special drinks?（您想尝尝我们店的特饮吗？）29.Well give you a 20%discount.（我们给您八折优惠）30.The total amount is one hundred and eighty Yuan.（总共 180 元。）题型三题型三:情景对话情景对话31.If the guest wants to reserve a table,what information do you have to know?Answer:I have to know the time for the reservation,the number of guests,the name of the guest,their telephone number,special requirements and so on.32.If you want the guest to sign the bill,what should you say?Answer:Would you please sign the bill,sir/madam?33.What would you say to the guest if you want to confirm his/her reservation?Answer:May I confirm your reservation,sir/madam?34.What would you say to confirm the guests order?Answer:May I repeat your order now?35.What is“Mapo Tofu”?Answer:“Mapo Tofu”is a spicy beancurd and it is a classical Chinese dish.36.When a guest calls to reserve a private room for dinner,what information doyou have to know?Answer:I have to know the date and time for the reservation,how many persons,and if there is any special requirement.37.If the guest made a complaint about the dish,how would you do?Answer:I would apologize to the guest,find out the reason,and change thedish or give him discount according to the situation.38.How would you introduce your restaurant to the guest?2 Answer:I would tell the guest the business hours of the restaurant,thespecialty,the popular dishes,the taste and so on.39.When the guest finishes his dinner,and you want to know his suggestion,whatwould you say?Answer:I would ask the guest whether he has enjoyed the dinner or whetherthere is anything the hotel can do to improve.40.If the guest wants to have something which your restaurant doesnt have,whatwould you say to him?Answer:Sorry,sir.This is not available in our restaurant.But can I suggestsome.?41.When a guest calls to make the reservation for dinner,but there is no tableavailable,what would you say?Answer:I am sorry,Sir/Madam.I have checked our reservation list.Im afraidweve fully booked for tonight.Would you like to make a reservation at anotherrestaurant in our hotel?42.If the guest comes to the restaurant but all the tables are full,what wouldyou say to him?Answer:Sorry,Sir/Madam.All of our tables are full now.Would you mindwaiting in the lounge for a while?43.If the guest has waited for the table for a long time and ask you to hurry up,what would you say to him?Answer:I am sorry.I ll get a table ready as fast as we can.Could youtake a seat over there and I will call you when the table is ready.44.How would you deal with the miscalculation of a bill?Answer:I will apologize first,and then check it with the departmentconcerned.45.What will you say if the guest tells you the temperature in the private roomis too low?Answer:Dont worry.I will adjust the air-conditioning for you.46.If the lady asks you to look after the baby for her after the meal,what willyou say?3 Answer:Im sorry,madam.I cant do that.Its against our hotelsregulation.But we have a very good baby-sitting service.The sitters arewell-educated and reliable.47.What would you say when you want to know whether the guest needs some more help?Answer:Is there anything else I can do for you?48.What would you say when you take the guest to his private room?Answer:Let me show you to your room,sir.This way,please.49.How do you ask for guests personal information politely when you make thereservation for them?Answer:Excuse me.May I have your name,and your telephone number?50.What would you say if you want to know the guests preference for fruit juice?Answer:What kind of fruit juice would you prefer?We have grape juiceandorange juice.51.What would you like to say to the guest when all the dishes have been served?Answer:Is there anything else I can do for you?Enjoy your meal.52.If some guests complain that there is a smoking guest in the non-smokingrestaurant,what should you do?Answer:I would apologize to the upset guest and tell the smoking guest thisis a non-smoking restaurant.If he wants to smoke,I will suggest him to go tothe smoking room/area of the hotel.53.What would you say to tell the guest where to pay his bill?Answer:You may pay the bill at the cashiers desk.This way please.54.What would you say when the guest finishes the dinner and is leaving therestaurant?Answer:Im glad you enjoyed your dinner.Thank you for coming!We look forwardto seeing you again.Good-bye.55.As a hostess,whats the first thing you need to find out when the guest arrives?Answer:I have to find out whether the guest has a reservation or not.56.After you have finished taking order for the guests,what would you say?Answer:Thank you.Please wait a minute.Well be back with your order soon.57.What would you like to say if the guest complains the dish is too salty.Answer:I will say,“I do apologize.Let me organize another dish for you”.458.If the guest tells you that his wife is a vegetarian,what would you say?Answer:We do serve delicious vegetarian food in our restaurant.Actually theTofu dishes are very popular among the guests.59.How do you make sure of the number of people in the dinner party?Answer:How many people are there in your party?60.If the guest complains that the soup is cold,what should you do?Answer:I will apologize to the guest and promise to return the soup to thechef immediately and get a fresh hot bowl of soup for the guest.5
