酒店常用英语.pdf

Booking Rooms 订房-Let me introduce 请允许我自我介绍一下;-I am a name is Smith,I have just arrived from the Travel Service reserved a room for me-我是加拿大人,叫史密斯,刚刚从广州来;旅行社是否替我预订了房间-Let me have a look.Let me see.-让我查一下;room number is 您的房间号是3021;-We have reserved tow rooms,a single and a 我们预订了两个房间,一间单人房和一间双人房;-Could I have your name,please-请问您的姓名 names John m from 史密斯,我叫约翰史密斯,是美国人;-Ill check it,your room is on the forth floor,我来查一下,您的房间在四楼,4121室;-Can I have a room now-我租一个房间;-Could you let us have a double room-可否供我们一个双人房间-Have you got a twin-bedded room for one night-有住一夜的两个单床的房间吗-Show me your passport,please.Could I have a look at your passport-请给我护照;-Have you any vacant rooms,please-请问有空房间吗 would you like to have a single room,a suite or a double room-有的;房间有单间、套间和特套,您要哪一种-Id like a single room with 我要一个有浴室的单间;-Id like a room with balcony.-我要一间有阳台的房间;-Id like a room with a double-bed.-我要一间有一张双人床的房间;-Id like a room with twin beds.-我要一间有一对床位的房间;-Id like a suite.-我要一间套房;-Your room number is 331 on the second third 你的房间是三楼331室;-Is there a bathroom attached to this room-这房间有没有浴室相连-Yes,it has a private bathroom 有的,它连着一间专用浴室;-Well,Ill take 好,我就要这间;-I would like to have the best room in this 我想租一个最好的房间;I would like to have a suite deluxe.我想租特套;-Is there air conditioning in the room-房间里有空调设备吗 is air conditioning in all rooms of our 有的,我们饭店所有的房间都有空调;-I wonder whether you have any vacancies for 请问今晚有空房间吗-Im sorry,but all our rooms are filled 对不起,所有的房间都住满了;-Can I book a double room from now until Friday-我能订一间从现在起到星期五的双人房间吗-Sorry,the rooms are all I contact another hotel for you-很抱歉,我们饭店客满了,我代你联系别的饭店好吗-Thank you please contact a hotel with air-conditioning-谢谢,最好联系有空调设备的饭店;-I have reserved a room for you at the huadu Hotel,room.-我给你联系在华都饭店417房间;About Room Rent 关于房租-What is the rent per day-房租每天多少-What is the price per night每晚房金多少-What do you charge for it宿费多少-What price is it-房租多少-What does it cost要多少钱-What are the charges for your rooms-你们这儿的房租是怎么计算的-There are three classes:special class,seventy yuan a day;first class,fifty yuan;second class,thirty yuan.The charges dont include the meals.-分三等：特等每天七十元,一等五十元,二等三十元；房租中不包括膳食费;-How much do you charge for an extra bed-加床费怎么算-That reminds me.An extra bed is 2 yuan a day.a baby cot is one yuan.-你的话倒提醒了我,加一张床一天二元,儿童床一天一元;-Are the meals included in the rent-房租里包括膳食费吗-No,they aren不包括;-Is breakfast included-包括早餐吗 不;-Is there any reduction for childen-对儿童有优待吗-Im afraid not.Im afraid there is no reduction for children.-很抱歉,优待是没有的;很抱歉,对儿童并没有优待;-Do you charge for the baby-婴儿要收费吗 you can have an infants crib in the guest crib is one yuan a day.-要收费;但您可在房间里加放婴儿床,每张婴儿床每天收费一元;-When you say 60 yuan,is that with service and laundry-六十元中包括服务费和洗衣费吗-Its including service but excluding 包括服务费,但不包括洗衣费;-Will you give me a reduction if I stay here for several days-如果我在这里住上几天,有没有什么折扣-Im afraid that no reduction can be 很抱歉,折扣是没有的;-Thats too 那就太贵了;Welcome Visitors to Rooms 迎宾进房-Good morning,sir.I am an attendant.Would you please show me your room card-先生你早;我是服务员,请把房卡给我看一下;-All right.Here it 好的,给你;-Your room number is me take you 你的房号是624,我来陪你去;-Lea me carry your 我来帮你提行李;-Im sorry to trouble 麻烦你了;-Here we is your 我们到了;这就是您的房间;-Let me introduce our hotel briefily to 我简单地介绍一下饭店的情况;-Thats very 那太好了;-The Barbers,the Shop,Post and Cable Service,Billiards and Table Tennis Room are all on the ground floor.The visitors can do their shopping and have amusements there.The dining-hall is on the seventh floor.Both Chinese and Western food are served.And on every floor there is a dining-room.Service hours are:Breakfast,to 9.00a first floor,and the cafe on the second floor.They are open round the clock.The China International Travel Service has an office in the Hotel.-饭店的底层设有理发室、卖品部、邮电服务处、弹子房、乒乓室,客人们可以任意选购物品,进行娱乐活动;大餐厅设在八楼,中西餐都有;此外,每一楼层都有自己的餐厅;开饭时间是：早饭七点至九点；午饭十二点至下午两点；晚饭六点至晚八点;酒吧间和咖啡厅分别设在二楼和三楼,昼夜营业;中国国际旅行社在饭店里设有办公室;-Get a taxi at the reception desk when you get 如果你要出租汽车对服务台说一下就成了;-May I have breakfast in my room-我可以在房间里用早餐吗-Of course.We can send three meals to your room if you 当然可以;如果你愿意可以三餐都在房间里吃;-Its very kind of you.Thanks for your 你想得真周到,谢谢你的介绍;-This is what I should 这是我应该做的;-By the way,I have two trunks on the ground floor.Will you please send them up-顺便说一声,我有两只箱子在楼下,请你把它们送来可以吗-Certainly.I have them brought up at 当然可以;我马上把它们送上来;-All your luggage is here.Seven in 你的行李都在这里,共七件;-This piece is not 这件不是我的;-One piece is 我少了一件行李;-Let me check 我帮你查一查;-Why hast my luggage been sent here yet-为什么我的行李到现在还没送来-Dont worry.Ill inquire of the China International Travel Service about it-别着急,我向旅行社问一问;-Is this piece of luggage yours-这件行李是你的吗-Yes,this one is just 是的,就是这件;-Here is the key to the room.Please leave it at the service desk when you go out.-这是房间的钥匙;你出去的时候把它交服务台保管;-If you need anything,just ring us 你有事找服务员可按电铃;Changing Room 换房-This room is rather dark.The light in this room is dim.I want a brighter one,if you please.-这个房间光线太暗,如果不太麻烦你的话,我想要间亮些的;-This room is not in a good direction location.May I move to another rooms-这个房间朝向不好,能不能换一间-This suite is too big,Im afraid.Could you change me to a single room-这个套间太大了,请给我换个单间;-This room is too noisy.Can I move to another which is more quiet-这个房间太吵了,能否换间安静些的-Please get contact with the service counter.The clerks there deal with room changing.-请你到服务台去办理换房手续;-The rooms are all occupied today.It is difficult to change the room for you right away.Ill change it for you tomorrow.Is that all right-今天客满了,马上换房有困难;明天再给你换好吗-Please render your help and change the room 那请你多关照,明天再换吧;Daily Service 日常服务-Knocking at the door.-敲门;-May I come in-我可以进来吗-Come in,请进;-Please dont come 请不要进来;-Just a momenta minute,请稍等一下;-Im sorry to disturb you.May I clean the room,sir-对不起打扰你了,我来打扫一下房间好吗-All right.Come in,好的,请进来;-Please clean it when I am 我马上出去,请等一会儿打扫;-May I change the water of the thermos now-我现在可以换水吗-Yes,请换吧;-Some of my friends will come and see me this you please give me some more hot bottles and tea cups-下午我有几位朋友来访,请给加些热水瓶和茶杯;-Well,well send tea into the room when the visitors come.-好,客人来访我们会端茶进来的;-By the way,is there any mail for me-顺便一下,有我的邮件吗 there is,Ill give it to you in 没有;如果有的话,我会及时给你送来的;-Why did you come in without my permission-你为什么没经我允许就进来了-Its my negligence.I beg your 我疏忽了,请你原谅;-I come and make the bed.Shall I do it now or later-我来做夜床,你看是现在做还是等会儿做-Since you have come,you may do it now-既然来了,现在就做吧;-Heres your clean laundry.youd better check 衣服洗好了,请您过目;-I am collecting the fee of the long distance 我来收长途电话费;-This is the bill for the room rent of half a 这是补半天房金的帐单;-Here is a telegram for 这儿有一封你的电报;-Why is it unsealed-它怎么被拆开了-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名,服务台为了查对姓名而拆开的;-Have you lost anything today,sir-先生,你今天丢过什么东西吗-Yes,a wallet.Im looking for it 丢了一只皮夹子,我正在找呢;-What is there in the wallet-皮夹子里有些什么-My daughters photo and some 有一张我女儿的照片,还有一些钱;-Look,is this wallet yours-看,这只皮夹子是不是你的-Yes,its you ever so 是我的,太感谢你了;-I want to borrow China Daily of these 我要看这几天的中国日报;-Please get some copise of China Pictorial for 请拿几份中国日报给我;-Please bring some chairs for 请拿几把椅子来;-Please get me some 卫生间的肥皂要添了;-The slippers are worn out.Change them for me,拖鞋坏了,请给换一双;-Get a hot-water bottle,请拿一只热水瓶给我;-I feel a bit cold when I sleep.Please get me a 我睡得有点冷,请给我加一条毯子;-I need another 我需要加一只枕头;-All right,Ill get it for you right 好的,我就去拿;-Just a moment,Ill do it right 请稍等一下,我马上给你办好;-Excuse 对不起;-I am 很抱歉;-I beg your 请你原谅;-Pardon me for 对不起打扰你们了;-Please excuse me for coming so 请原谅我来迟了;-Im sorry I was so 很抱歉我太粗心了;Ring the Bell 打铃服务-Did you ring,madam-是你按铃吗,太太-Yes.Kindly turn off the air-conditioner in this room.Ive tried to do so,but I cant.-是的,麻烦你把这屋的空调器关掉;我自己已经试过了,可我关不动;-Yes,madam.Theres something wrong with the switch;perhaps it needs repairing;.-好的,太太;这个开关有点毛病,大概需要修理一下了;-What can I do for you,sir-先生,你有什么事要我办吗-The light has fused.Please change the bulb for 电灯泡坏了,请换一个;-The light of this room is dim,please get me a brighter 房间里灯光太暗,可否调一只亮灯泡-There is no water in the 热水瓶没水了;-The tea cup is dirty.Please get some glasses for 茶杯脏了,请拿几只玻璃杯来;-Please bring me some ice 请拿些冰块来;-Ive got some coffee.Please get me some cube 我自己有咖啡,请拿几块方糖来;-I should like you to bring me some hot 我想请你给我送些热水来;-Please buy two packets of Zhonghua cigarettesfilter tippedand a box of match for me.-我要两包带过滤嘴的中华香烟和一盒火柴;-Please get me some envelopes and 请拿些信封信纸来;-I want a bottle of red 我要一瓶红墨水;-The floor of the bathroom is too wet.Please clean mop浴室地板太湿了,请清扫一下;-I want to turn on that light.Where is the switch-我想开亮那盏灯,请问开关在哪里-There it is,beside the 在那儿,衣柜旁边;-I cant sleep well because the tap is 龙头漏水,吵得我睡不好觉;-There is no water in the water closet.Would you please have it repaired-马桶无水,请修理一下;-The telephone is out of 电话机坏了;-There is something wrong with the TV 电视机出了故障;-The wash-basin is 洗脸池堵塞了;-The lamp plug is broken.Can you get it fixed-电灯插头坏了,你会修理吗-Well,Ill send for some-one to repair 好,我马上派人来检修;-Would you please polish my leather shoes-请把这双皮鞋擦擦;-Put your shoes in front of the door,please.Well brush them for you.-请你晚上把它放在门口,我们会替你擦的;-Please bring me one portion of toast with fried eggs and a glass of milk.-请送一份烤面包、煎蛋和一杯牛奶;-Please send up two coffee and four sandwiches.By the way,you might have my things sent up here.-请送两杯咖啡和四份三明治来;顺便说一声,请把我的东西搬到这儿来;-Its my wifes birthday today.I would like to order a cake,two bottles of champagne and some candles.-今天是我夫人的生日,我想订一只蛋糕、两瓶香槟,还要一些腊烛;-The different sizes of the cake are 7 inches,9 inches and 11 inches.Which size do you prefer-蛋糕有七寸、九寸、十一寸的,你要订多大-I want the 9-inch 我要九寸的;-When shall I send it to your room-什么时候送到房间里-Three guests are coming here at five this get some more chairs.-下午五时有三位朋友来作客,请多准备几把椅子;-All 好;-The room is too there any air-conditioning in this hotel-房里太热,饭店有空调设备吗 was set up last 有,是去年安装的;-Why isnt cool air turned on in such a hot day I cant stand the heat.-那在这样热的天气里为什么不开放冷气呢我热得受不了;-Im very sorry not to have taken care of you will turn on the air-conditioning for you at once.-对不起,我们对您照顾得不好;我马上替您把空调机打开;-The room is very hot,and besides there are some mosquitoes.Can you do anything to it-房间里很热,还有蚊子,请想想办法;-Ill light a mosquito incense for 我给你点一盘蚊香;-Ill spray insecticide and refreshing 我来喷点药水和清凉剂;-There are some cock-roaches in the room.Please wipe them out.-房间里有蟑螂,请把它除掉;-Im sorry.Our management is not so good.Ill wipe them for you right away.-对不起,我们管理得不好,我马上替你把蟑螂除掉;-How does this shower work-淋浴装置好用吗-Wheres the plug for a shaver-刮脸刀用的电源插头在哪里-Whats the voltage-电压量多少-The cool air is too feel rather turn it off a little bit.-冷气太足,我觉得冷,请关小点儿;-The cool air is not cold make it colder.-冷气不足,请开大点儿;-It seems to me that there is no cool air in the you please examine it-房间里好象没有冷气,请检查一下;-Sorry,there is no automatic air-condition equipment in the room.-对不起,房间里没有自控调节设备;-The weather becomes cold room is not warm d like to borrow an electrical stove for heating.-天气突然转冷,室内温度不够,我想借一只电炉取暖;-Well,Ill send it right 好,我马上就给你送来;-Im going out for a anyone comes to see me,please ask him to leave a message.-我出去散散步,如果有人来找我,你请他留个条子;-Im leaving now and I shall be back somebody asks for me,please tell him herthat I shall be back after 10 a clock.-我现在出去,很快就回来;如果有人找我,请告诉他她,我将在十点后回来;-All 好-Is from Canada in-加拿大的杰克先生吗-He has just gone 他刚刚出去;-When will he be back-他什么时候回来-He wont be back until 饭前回不来;-Are there any message for me-有口信留给我吗-Did anyone call me when I was out-在我外出时曾有人打电话给我吗-Did anyone come to see me-有谁来找我吗 left a message for was also a telephone call from a asks you to ring her up this evening.-有;他给你留下一个条子;还有一个女的来电话找你,叫你今晚去电话;-Someone is here to see I send him up to your room-有人来找你,我让他去你房间好吗-Yes,好的,劳驾;-Please make me up at 请在五点叫醒我;-Yes,好的,先生;-The attendant hears the bell ring at midnight.-服务员半夜听到铃声-Anything I can do for you,sir-先生,有什么事吗 没有事;-But you rang for 可你打铃了;-Sorry,I unconscionusly touched the button when I turned off the light.-对不起,我关灯时碰了铃牌;-Open the door,want to turn off the bell check because the switch is in your room.-请你开开门,我把铃牌关掉,因为开关在你房间里;Laundry 洗衣-I have two pairs of trousers and a jacket to be washed and pressed.-我这两条裤子和一件上衣要加洗加熨;-This ceremonial dress is to be starched and 这套夜礼服浆一浆再熨;-When do you want them-你什么时候穿-I want them this afternoon,because Im going to a party 今天下午;因为晚上我要去参加宴会;-There is not enough time for the laundry.Is it all right for us to wash and press them for you-请洗衣店洗来不及了,我们为你洗熨好吗-All right.Thats very kind of you to do 好的,那太感谢你了;-Next time,please put the clothes to be washed into the laundry bag.Its hung behind the bath-room door.-请你下次的把要洗的衣服放在洗衣袋里;洗衣袋在浴室门后;-When can I get these clothes back-这些衣服什么时候能洗好 明天;-Here is ninety yuan I found in the pocket of your dirty clothes.-我们发现你交洗的衣服口袋里有九十元,现在交还给你;-AttendantPlease look in the pockets of my dirty clothes to see is there if a traveller check in them.-服务员请你查一查,我交洗的衣服口袋里有没有旅行支票;-No,there is nothing in 没有;-Your clothes are 你的衣服洗、熨好了;-Thank you for your 麻烦你了,谢谢;-Im afraid weve made a mistake.Please check the clothes to see if there is mistake-对不起,我们送错了一件衣服,请你检查一下;-Oh,this coat is not mine.I find there is one shirt missing.-噢,这件衣服不是我的,我少了一件衬衫;-Let us look for 我们去找一找;-Sorry,the cuff of your shirt is scorcheddamagedwhen we pressed it.Well buy you a new one.-对不起,这件衬衫的袖口熨坏了,我们准备赔你一件新的;-It doesnt matter.Its rather old.Theres no need to compensate it.-,这是件旧衣服,不用赔了;Take Care of the Patient 关心病号-Whats wrong with you,sir-先生,你不舒服吗-Whats the matter with you,sir-先生,你怎么了-Are you ill-你病了吗-Yes,I have a cold feel cold,diarrhoea and stomach ache.-我感冒了发冷,拉肚子,胃疼;-Do you have a temperature-你发烧吗-Yes,Ive got a temperature and 1 feel 是的,我感到冷得发抖;-No,but I feel 不发烧,就是有点头晕;-Maybe you are tired after the 你的病可能是旅途过度疲劳引起的;-Its very 也许是吧;-I think 我也这样认为;-Shall I accompany you to the hospital-我陪你去医院治疗一下吧-All call a taxi for 好的,请要一辆汽车;-There is no needto go to the hospital.Would you please get me some medicine at the clinic-不用去医院了,请你到医务室给我要点药;-Here is a glass of water for you to take the 这杯水是给你服药用的;-Thank you.You have rendered me excellent service 谢谢;你对我的照顾真是无微不至;-We havent done our service well 我们做得还很不够;-We feel more at home in 在中国我们感到很温暖;-Are you better,sirDo you feel better now-先生,你今天感觉好些吗-Im much better 谢谢;现在我感觉好多了;-I feel much better today.But I still have a 我今天好多了,但还有一点咳嗽;-Please take a good rest and I hope youll get well 希望你好好休息,早日恢复健康;Reserving A Room 保留房间-Im going to visit the ll be back in half a this room be reserved for me-我要去南方访问,半个月之后才能回来,房间可以保留吗 you have to pay the rent as usual.-当然可以,不过你得照常付房租;-Have you any luggage room-有行李间没有-Sorry,we haven对不起,没有;-Well,I have to keep the room have quite a few pieces of luggage.-那么我只好保留房间了,我有不少行李呢;-When are you leavingBy plane or by train-你什么时候动身乘飞机还是乘火车;-Early tomorrow 明天一早,乘飞机;-Thank you for your help during my stay 我在这里期间多承你们帮助,非常感谢;-Dont mention shall I call you-那没什么;我明天几点叫你-Not later than 5 oll leave here at half past the way,what is the weather like in the South now-五点以前;我在五点半离开这里;对了,现在南方天气怎么样-I think youll like 我想你会喜欢的;-I hope so.Goobdye.Knocking at the door.-但愿如此,再见敲门-Get up,s 请起床,到时间了;-What time is it-几点了-Its five o五点;好,谢谢;-Goodbye and bon 再见,祝你一路平安;Ser