(完整版)供应链管理第三版Unit1习题与答案.pdf

Chapter 1 Understanding the Supply Chain True/False 1.A supply chain includes only the organizations directly involved in supplying components needed for manufacturing.Answer:False Difficulty:Moderate 2.A supply chain consists of all parties involved,directly or indirectly,in fulfilling a customer request.Answer:True Difficulty:Moderate 3.A supply chain could be more accurately described as a supply network or supply web.Answer:True Difficulty:Moderate 4.The objective of every supply chain is to maximize the overall value generated.Answer:True Difficulty:Easy 5.The objective of every supply chain is to maximize the value generated for the manufacturing component of the supply chain.Answer:False Difficulty:Moderate 6.Every supply chain must include all 5 stages.Answer:False Difficulty:Easy 7.The cycle view of a supply chain holds that the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.Answer:True Difficulty:Moderate 8.The cycle view of a supply chain holds that the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.Answer:False Difficulty:Moderate 9.The push/pull view of a supply chain holds that the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.Answer:True Difficulty:Easy 10.The push/pull view of a supply chain holds that the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.Answer:False Difficulty:Easy 11.The objective of the customer arrival process is to maximize the conversion of customer arrivals to customer orders.Answer:True Difficulty:Moderate 12.The objective of the customer arrival process is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.Answer:False Difficulty:Moderate 13.The objective of customer order entry is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.Answer:True Difficulty:Moderate 14.The objective of customer order entry is to maintain a record of product receipt and complete payment.Answer:False Difficulty:Hard 15.The replenishment cycle occurs at the retailer/distributor interface.Answer:True Difficulty:Hard 16.The replenishment cycle occurs at the distributor/manufacturer interface.Answer:False Difficulty:Hard 17.The replenishment cycle is initiated when a supermarket runs out of stock of a particular item.Answer:True Difficulty:Hard 18.The replenishment cycle is initiated when customers load items intended for purchase into their carts.Answer:False Difficulty:Hard 19.The manufacturing cycle occurs at the distributor/manufacturer interface.Answer:True Difficulty:Moderate 20.The manufacturing cycle occurs at the manufacturer/supplier interface.Answer:False Difficulty:Moderate 21.The production scheduling process in the manufacturing cycle is similar to the order entry process in the replenishment cycle.Answer:True Difficulty:Hard 22.The production scheduling process in the manufacturing cycle is similar to the order fulfillment process in the replenishment cycle.Answer:False Difficulty:Hard 23.The procurement cycle occurs at the manufacturer/supplier interface.Answer:True Difficulty:Easy 24.The procurement cycle occurs at the retailer/distributor interface.Answer:False Difficulty:Easy 25.The cycle view of the supply chain is useful when considering operational decisions,because it specifies the roles and responsibilities of each member of the supply chain.Answer:True Difficulty:Moderate 26.The cycle view of the supply chain is useful when considering operational decisions,because it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.Answer:False Difficulty:Moderate 27.The push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design,because it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.Answer:True Difficulty:Moderate 28.The push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design,because it specifies the roles and responsibilities of each member of the supply chain.Answer:False Difficulty:Moderate 29.Pull processes may also be referred to as reactive processes.Answer:True Difficulty:Easy 30.Pull processes may also be referred to as speculative processes.Answer:False Difficulty:Easy 31.Push processes may also be referred to as speculative processes.Answer:True Difficulty:Easy 32.Push processes may also be referred to as reactive processes.Answer:False Difficulty:Easy 33.All supply chain activities within a firm belong to one of three macro processes CRM,ISCM and SRM.Answer:True Difficulty:Easy 34.There is a close connection between the design and management of supply chain flows and the success of a supply chain.Answer:True Difficulty:Easy Multiple Choice 1.Which of the following is not a stage within a typical supply chain?a.Customers b.Retailers c.Wholesalers/Distributors d.Manufacturers e.All of the above are stages within a typical supply chain.Answer:e Difficulty:Easy 2.Which of the following is not a stage within a typical supply chain?a.Customers b.Retailers c.Wholesalers/Distributors d.Merchandisers e.Component/Raw material suppliers Answer:d Difficulty:Easy 3.Supply chain profitability is a.not correlated to the value generated by the various stages of the supply chain.b.the total profit to be shared across all supply chain stages.c.the difference between the revenue generated from the customer and the overall cost across the supply chain.d.the total revenue generated by the distributor stage of the supply chain.e.b and c only Answer:e Difficulty:Difficult 4.Successful supply chain management requires which of the following decision phases?a.supply chain strategy/design b.supply chain planning c.supply chain operation d.all of the above e.a and b only Answer:d Difficulty:Moderate 5.The decision phases in a supply chain include a.production scheduling.b.customer relationship management.c.supply chain operation.d.supply chain orientation.e.all of the above Answer:c Difficulty:Moderate 6.The cycle view of a supply chain holds that a.the processes in a supply chain are divided into 2 categories.b.the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.c.all processes in a supply chain are initiated in response to a customer order.d.all processes in a supply chain are performed in anticipation of customer orders.e.None of the above are true.Answer:b Difficulty:Moderate 7.The push/pull view of a supply chain holds that a.the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.b.all processes in a supply chain are initiated in response to a customer order.c.all response in a supply chain are performed in anticipation of customer orders.d.the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.e.None of the above are true.Answer:d Difficulty:Moderate 8.Which of the following is not a cycle in the supply chain cycle view?a.Analysis cycle b.Customer order cycle c.Replenishment cycle d.Manufacturing cycle e.Procurement cycle Answer:a Difficulty:Moderate 9.Which of the following is not a cycle in the supply chain cycle view?a.Customer order cycle b.Replenishment cycle c.Manufacturing cycle d.Procurement cycle e.All of the above are part of the supply chain cycle view.Answer:e Difficulty:Moderate 10.The customer order cycle occurs at the a.customer/retailer interface.b.retailer/distributor interface.c.distributor/manufacturer interface.d.manufacturer/supplier interface.e.none of the above Answer:a Difficulty:Easy 11.Which of the following is not a process in the customer order cycle?a.Customer arrival b.Customer qualification c.Customer order entry d.Customer order fulfillment e.Customer order receiving Answer:b Difficulty:Moderate 12.Customer arrival refers to a.the point in time when the customer has access to choices and makes a decision regarding a purchase.b.the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.c.the process where product is prepared and sent to the customer.d.the process where the customer receives the product and takes ownership.e.none of the above Answer:a Difficulty:Moderate 13.The objective of the customer arrival process is to a.get the correct orders to customers by the promised due date at the lowest possible cost.b.maintain a record of product receipt and complete payment.c.maximize the conversion of customer arrivals to customer orders.d.ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.e.none of the above Answer:c Difficulty:Easy 14.Customer order entry is a.the point in time when the customer has access to choices and makes a decision regarding a purchase.b.the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.c.the process where product is prepared and sent to the customer.d.the process where the customer receives the product and takes ownership.e.none of the above Answer:b Difficulty:Moderate 15.The objective of customer order entry is to a.get the correct orders to customers by the promised due date at the lowest possible cost.b.maintain a record of product receipt and complete payment.c.maximize the conversion of customer arrivals to customer orders.d.ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.e.none of the above Answer:d Difficulty:Easy 16.Customer order fulfillment refers to a.the point in time when the customer has access to choices and makes a decision regarding a purchase.b.the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.c.the process where product is prepared and sent to the customer.d.the process where the customer receives the product and takes ownership.e.none of the above Answer:c Difficulty:Moderate 17.The objective of customer order fulfillment is to a.get the correct orders to customers by the promised due date at the lowest possible cost.b.maintain a record of product receipt and complete payment.c.maximize the conversion of customer arrivals to customer orders.d.ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.e.none of the above Answer:a Difficulty:Easy 18.Customer order receiving is a.the point in time when the customer has access to choices and makes a decision regarding a purchase.b.the customer informing the retailer of what they want to purchase and the retailer allocates product to the customer.c.the process where product is prepared and sent to the customer.d.the process where the customer receives the product and takes ownership.e.none of the above Answer:d Difficulty:Moderate 19.The replenishment cycle occurs at the a.customer/retailer interface.b.retailer/distributor interface.c.distributor/manufacturer interface.d.manufacturer/supplier interface.e.none of the above Answer:b Difficulty:Easy 20.The processes involved in the replenishment cycle include a.retail order receiving.b.retail order entry.c.retail order trigger.d.retail order fulfillment.e.all of the above Answer:e Difficulty:Moderate 21.The processes included in the replenishment cycle include all of the following except a.retail order receiving.b.retail order entry.c.retail order trigger.d.retail order fulfillment.e.none of the above Answer:e Difficulty:Moderate 22.The processes included in the replenishment cycle include a.order arrival.b.production scheduling.c.retail trigger.d.manufacturing.e.receiving.Answer:c Difficulty:Moderate 23.The replenishment cycle is initiated when a.the customer walks into the supermarket.b.the customer calls a mail order telemarketing center.c.customers load items intended for purchase into their carts.d.a supermarket runs out of stock of a particular item.e.a product is received into stock at a store.Answer:d Difficulty:Hard 24.The manufacturing cycle occurs at the a.customer/retailer interface.b.retailer/distributor interface.c.distributor/manufacturer interface.d.manufacturer/supplier interface.e.none of the above Answer:c Difficulty:Easy 25.The processes involved in the manufacturing cycle include a.receiving.b.manufacturing and shipping.c.production scheduling.d.order arrival.e.all of the above Answer:e Difficulty:Moderate 26.The processes involved in the manufacturing cycle include a.order trigger.b.production scheduling.c.order fulfillment.d.order entry.e.manufacturing order analysis.Answer:b Difficulty:Moderate 27.The production scheduling process in the manufacturing cycle is similar to the a.order receiving process in the replenishment cycle.b.order fulfillment process in the replenishment cycle.c.order entry process in the replenishment cycle.d.order trigger process in the replenishment cycle.e.none of the above Answer:c Difficulty:Hard 28.The manufacturing and shipping process in the manufacturing cycle is equivalent to the a.order receiving process in the replenishment cycle.b.order fulfillment process in the replenishment cycle.c.order entry process in the replenishment cycle.d.order trigger process in the replenishment cycle.e.none of the above Answer:b Difficulty:Hard 29.The procurement cycle occurs at the a.customer/retailer interface.b.retailer/distributor interface.c.distributor/manufacturer interface.d.manufacturer/supplier interface.e.none of the above Answer:d Difficulty:Easy 30.The relationship between the manufacturer and supplier during the procurement cycle is very similar to the relationship between a.customer and retailer.b.retailer and distributor.c.retailer and manufacturer.d.distributor and manufacturer.e.manufacturer and customer.Answer:d Difficulty:Moderate 31.The cycle view of the supply chain is useful when considering operational decisions,because a.it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.b.it specifies the roles and responsibilities of each member of the supply chain.c.processes are identified as either reactive or speculative.d.it focuses on processes that are external to the firm.e.it focuses on processes that are internal to the firm.Answer:b Difficulty:Hard 32.The push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design,because a.it categorizes p