商务英语口语王口语.pptx

会计学1商务英语口语王口语商务英语口语王口语PronunciationPronunciationSocial ExpressionsSocial ExpressionsFeelings and AttitudeFeelings and AttitudeContent Preface第1页/共53页What is good oral English?n nGood pronunciationn nClear to express yourselfn nListen carefully and patientlyn nUse beautiful words 第2页/共53页 How to Improve Spoken How to Improve Spoken English?English?n n Speak out Speak out n n Record yourself reading and find defects Record yourself reading and find defectsn n Enlarge vocabulary Enlarge vocabulary n n Listen to the music of English everyday Listen to the music of English everydayn n Be patient Be patient n n Perseverance（持之以恒）（持之以恒）第3页/共53页Pronunciation practicen n/n nShould,shower,shame,shiftShould,shower,shame,shiftn n/f/f/,/v/v/n nVery,voice,valid,fly,fashionVery,voice,valid,fly,fashionn n/,/n nThink,they,their,ThinkPad,methodThink,they,their,ThinkPad,method第4页/共53页Social Expressionsn nGreetings n nHow are you going/doing?/How is everything?How are you going/doing?/How is everything?n n-good/everything is pretty much the same as usual.-good/everything is pretty much the same as usual.n n-Im keeping very busy.-Im keeping very busy.n nIntroduction QQn nLet me introduce sb.Let me introduce sb.n nSay goodbyen nKeep in touch withKeep in touch withn nSend my regards to your family.Send my regards to your family.第5页/共53页n nFinding wayn nExcuse me,can/could you tell me how to Excuse me,can/could you tell me how to get/the way toget/the way ton n-go straight along this road and turn left-go straight along this road and turn leftn nTranslation of RoadTranslation of Road：大地点在后，小地点在前大地点在后，小地点在前n nEg,Economic and Technical Development Zone,Ningguo Eg,Economic and Technical Development Zone,Ningguo City,Anhui province City,Anhui province n n 第6页/共53页Telephonen nplease dail this number.n nThis is Miley/this is Miley speaking.n nI would like to speak to Robic.n nI will put you through.n nSorry,he is not present/not available now.n nHe will get back to you as soon as possible.n nSpeak to/withn nReturn sbs call第7页/共53页n nI would like to talk to Mr.Wang/your chief n nWho is calling please?n nSb is not in now.n nPlease,transfer this call to Director Chen.n nHold the line/keep you waitingn nHe is speaking on another telephonen nHis extension number is 50 xxn nWould you please take a message for me/would you like to leave any message?第8页/共53页n nCould you please repeat it/pardon?n nWould you speak a little louder/more slowly?n nHe is attending a conference nown nI will call you up latern nThe line is busy.n nThe wire has got crowd.n nI will call you back.n nLet me talk to her over the telephone.第9页/共53页Category of telephonen nA local callA local calln nAn overseas/a long distance callAn overseas/a long distance calln nCollect callCollect call(对方付费的电话对方付费的电话对方付费的电话对方付费的电话)n nQuestion for you:Telephone imitationn n人物：A，B，和C n nA A打电话给打电话给B B，电话接通时，电话接通时，C C接通，并说接通，并说B B不在，让不在，让B B等下。等下。B B来时，来时，C C说：有说：有电话找你电话找你。A A、B B互相介绍下自己。电话内容可以自己发挥。互相介绍下自己。电话内容可以自己发挥。第10页/共53页n nIs there a public phone near here?n nDo u have a phonebook directory?n nI want to make a long distance/an overseas call to France.n nThe telephone seems to be out of order.n nI try several times to call,but there is no answer.第11页/共53页Excitementn nSorry!The number you dialed does not exist,please Sorry!The number you dialed does not exist,please check it and dial later.check it and dial later.n nSorry,the subscriber you dialed Is power off.Sorry,the subscriber you dialed Is power off.n nSorry,the subscriber you dialed can not be connected Sorry,the subscriber you dialed can not be connected for the moment,please redial later.for the moment,please redial later.n nSorry the number you dialed is out of service.Sorry the number you dialed is out of service.第12页/共53页n nInvitationn nWould you like to a party on Saturday?Would you like to a party on Saturday?n nWe are throwing/holding on Sunday night.Can you come?We are throwing/holding on Sunday night.Can you come?n n-I would like to come,but I have a test report to submit-I would like to come,but I have a test report to submit tomorrow.tomorrow.n nShopping(words)(words)n nHow much do I owe you?How much do I owe you?n nBankn nI would like to open a new account./please enter your PIN.I would like to open a new account./please enter your PIN.n ntransfer some money to sbtransfer some money to sbn nWhat kind of account did you have in your mind?What kind of account did you have in your mind?Do you like to open a current account?Do you like to open a current account?n ndeposit or current account?deposit or current account?n nPassbook/credit cardPassbook/credit card第13页/共53页n nWould you please fill in the depositing form,giving the sum of money Would you please fill in the depositing form,giving the sum of money youre to deposit as well as your name,address and professional unit?youre to deposit as well as your name,address and professional unit?n n请填张存款单，写明要存的数额以及你的姓名，地址和工作的单请填张存款单，写明要存的数额以及你的姓名，地址和工作的单位，好吗？位，好吗？n nWhat if I overdraw?What if I overdraw?透支了怎么办？透支了怎么办？continuingcontinuing第14页/共53页Words&Expressions for shoppingn nSalesclerk Salesclerk n nCashier deskCashier deskn nHey,dont try to rip me off.I know what Hey,dont try to rip me off.I know what it it is worth.is worth.n n(I was ripped off/was cleaned out.)(I was ripped off/was cleaned out.)n nOn sale/bargain store/bargain counterOn sale/bargain store/bargain countern nIs there any discount on bulk purchases?Is there any discount on bulk purchases?n nCan you give me a little deal on this?Can you give me a little deal on this?n nI can get this cheaper at other places.I can get this cheaper at other places.n nCome on,give me a break on this.Come on,give me a break on this.n nHow much do you want for this?/to pay for this?How much do you want for this?/to pay for this?n nWhats the lowest youre willing to go?Whats the lowest youre willing to go?第15页/共53页n nHospitalHospitaln nWhats matter with you?Whats matter with you?n nI have given you a seven-day course of treatment and these pills soon cure the I have given you a seven-day course of treatment and these pills soon cure the infection.infection.n nI have got a temperature.I have got a temperature.第16页/共53页Restaurantn nSir,would you like two or three-person table?Sir,would you like two or three-person table?n nI d like two-peson table near to the window.I d like two-peson table near to the window.n nMay I have the menu?May I have the menu?n nCan I take your order?Can I take your order?n n-No,could I have a few more minutes?-No,could I have a few more minutes?n nCould you give me some recommendations?Could you give me some recommendations?n nWhats your Whats your specialtyspecialty?/What would you recommend?/What would you recommend?I would like/prefer to some light/spicy.I would like/prefer to some light/spicy.n nPlease take my order.Please take my order.第17页/共53页n nIll leave it to you.你来点菜你来点菜n nI would like n nIt is my treat/your treat.n nCould we have the bill,please?n nWords n nAppetizers开胃菜，开胃菜，soups汤，汤，entres副菜，副菜，main courses主菜，主菜，side dishes配菜，配菜，Desserts甜品甜品第18页/共53页Chinese menun nRecipe of cuisinen nOil,salt,soy sauceOil,salt,soy sauce(酱油酱油),),vinegarvinegar（醋）（醋）,gingerginger（生姜）（生姜）n nOnionOnion葱葱/洋葱，洋葱，garlicgarlic大蒜大蒜n nSeafoodn nhairy crabhairy crab大闸蟹，大闸蟹，shrimp shrimp 河虾河虾n nDishn nStinky dofuStinky dofu（臭豆腐）（臭豆腐）n nsweet and sour ribssweet and sour ribs（糖醋排骨），（糖醋排骨），Drunken ChickenDrunken Chicken（醉鸡），（醉鸡），lion head lion head meatballmeatball（狮子头），（狮子头），thousand year old eggs thousand year old eggs 皮蛋，皮蛋，fried dumplingsfried dumplings 煎饺煎饺，chow mein chow mein 炒面炒面第19页/共53页Hui cuisinen nStewed Soft-Shell Turtle with HamStewed Soft-Shell Turtle with Ham火腿炖甲鱼火腿炖甲鱼 n nTunxi Pickled Fresh Mandarin FishTunxi Pickled Fresh Mandarin Fish屯溪腌鲜鳜鱼屯溪腌鲜鳜鱼n nFuliji Roast ChickenFuliji Roast Chicken符离集烧鸡符离集烧鸡n n 第20页/共53页Post officen nI would like to send it as registered parcelI would like to send it as registered parceln nhow much will it cost to send by airmail?how much will it cost to send by airmail?n nOverweightOverweight，underweightunderweightn nits a little overweight.You have to pay extra.its a little overweight.You have to pay extra.n nI would like to wire some money.I would like to wire some money.n nI enclose a letter in package.I enclose a letter in package.n nGlueGluen nEnvelopeEnvelopen nRed envelopeRed envelope第21页/共53页Good Wishesn nTo be health To be health n nBottoms up!Bottoms up!n nHere is the mud in Here is the mud in youryour eye!eye!干杯干杯/祝你身体健康！祝你身体健康！n nI wish you well with your new job.I wish you well with your new job.n nCongratulations on your Congratulations on your promotion.promotion.n nIf anyone deserves a good job,its If anyone deserves a good job,its you.you.第22页/共53页Holiday Greetings n nAll the best for 2013.n nI wish you health and happiness in the coming new year.n nMerry Christmasn nHappy new year第23页/共53页E-MAILn n1.Initiate a meetingn n2.Seeking for more informationn n3.Give feedbackn n4.Attachmentn n5.Raise question n n6.Proposaln n7.Thanks noten n8.Apology第24页/共53页E-MAILn nBulk mail n nThe insured lettern nSurface lettern nRegistered letter n nReturn receiptn nThe speed postn nExpress/第25页/共53页How to write e-mail perfectlyn n1.Initiate a meeting1.Initiate a meetingn nI would like to hold a meeting in the afternoon about our development I would like to hold a meeting in the afternoon about our development planning for the projectplanning for the project.n nI suggest we have a call tonight at 9:30pm(China Time)with you and I suggest we have a call tonight at 9:30pm(China Time)with you and Brown.Please let me know if the time is okay for you and Ben.Brown.Please let me know if the time is okay for you and Ben.n nLets make a meeting next Monday at 5:30 PM.Lets make a meeting next Monday at 5:30 PM.第26页/共53页2.Seeking for more information/feedbacks/suggestionsn nShall you have any problem accessing the Shall you have any problem accessing the documents/folders,please let me know.documents/folders,please let me know.n nThank you and look forward to having your opinion Thank you and look forward to having your opinion on the estimation and schedule.on the estimation and schedule.n nLook forward to your feedbacks and suggestions soon.Look forward to your feedbacks and suggestions soon.n nWhat is your opinion on the schedule and next steps?What is your opinion on the schedule and next steps?n nWhat do you think about this?What do you think about this?n nFeel free to give your commentsFeel free to give your comments。第27页/共53页n nAny question,please dont hesitate to let me know.n nAny question,please let me know.n nPlease contact me if you have any question.n n Your comments and suggestions are welcome!n nPlease let me know what you think.n nIt would be nice if you could provide a bit more information on the users behavior.n nAt your convenience knvi:njns,I would really appreciate pri:ieit you looking into this matter/issue.第28页/共53页3.Give feedbackn nPlease see comments below.n nMy answers are in blue below.n nI add some comments to the document for your reference.第29页/共53页4.Attachment（Important for youImportant for you）n nI enclose the evaluation report for your reference.n nPlease check the attached file for todays meeting notes/minute.n nThe attachment is the design report,please review it.n nFor other known issues related to individual features,please see attached notes.第30页/共53页5.Raise question n nI have some questions about the report XX-XXX:n nFor the assignment ABC,I have the following questions:第31页/共53页6.Proposaln nFor the next step of project,I am proposingn nI suggest we can have a weekly project meeting over the phone call in the near future.n nCore team suggest to adopt option A to solve outstanding issue第32页/共53页7.Thanks note n nThank you so much for the cooperation.n nI really appreciate the effort you all made for this sudden and tight project.n nThanks for your attention!n nYour kind assistance on this are very much appreciated.n nI really appreciate your help!第33页/共53页8.Apologyn nI sincerely s s nsns rlirli apologize for this misunderstanding!n nI apologize for the late asking but we want to make sure the correctness of our implementation ASAP.n nI am sorry for late reply,but.第34页/共53页15 minutes for a short e-mailn nRobic先生发邮件说上次的模具图纸中有问题，发邮件说让你解释下，以及什么时候能收到首件刚度测量结果报告。n n你的做法是：红色字迹添加解释。下个星期之前将以邮件附件的形式发出。第35页/共53页n nHello MileyHello Miley，n nI feel sorry for that there are some problems in the I feel sorry for that there are some problems in the drawings,please figure me out.And when can I get your drawings,please figure me out.And when can I get your first stiffness test report?first stiffness test report?n nPlease let me know your answer.If any question,please Please let me know your answer.If any question,please dont hesitatedont hesitatehh z z tettet to let me know.Or if needed,we can to let me know.Or if needed,we can have a meeting over the phone.have a meeting over the phone.n nBest Wishes!Best Wishes!n nRobicRobic第36页/共53页n nHello Robic,n nSorry for my late reply.As you mentioned in the drawing,I have explained them in red color.Please review them.If still any problem,please let me know,and I will solve them immediately.n nAs for the test report,I shall send to you by attachment before the end of next week.Best Wishes!n nMiley第37页/共53页Gratituden nThank you very much.Thats really kind of you.n nThank you for your hospitality.n nIt was very generous of you.n nDont mention it.第38页/共53页n nThank for your prompt reply.Thank for your prompt reply.n nThank you for contacting us.Thank you for contacting us.n nThank you for providing the requested information.Thank you for providing the requested information.n nThank you for your assistanceThank you for your assistancen nI truly appreciate your help in resolving the problem.I truly appreciate your help in resolving the problem.n nThank you for raising your concerns.Thank you for raising your concerns.n nThank you for your feedback.Thank you for your feedback.n nThank you for your attention to this matter.Thank you for your attention to this matter.n nThank you for your understandingThank you for your understandingn nThank you for your consideration.Thank you for your consideration.n nThank you again for everything youve done.Thank you again for everything youve done.第39页/共53页n nQuestionsn n谢谢你的盛情款待。n n我真诚的感激你帮助我解决问题。n n谢谢你的反馈n n谢谢你关心此问题n n I really appreciate this opportunity,which is also an I really appreciate this opportunity,which is also an opportunity for me to learn about Chinese enterprises at a close opportunity for me to learn about Chinese enterprises at a close distance.distance.第40页/共53页Complimentn nWell done!Well done!n nIt just suits you very much.It just suits you very much.n nYou look great today.(You look great today.(每天都可以使用每天都可以使用)n nYou did a good job.You did a good job.（国际通用）（国际通用）n nWere so proud of you.(Were so proud of you.(最高级表扬最高级表扬)n nIm very pleased with your woIm very pleased with your wor rk.k.n nThis is